Good service with excellent people, especially Nadia!
Even though it took a few weeks between my eye exam and picking up my glasses I'm very happy with the final product. Friendly service from Nadia, refreshing for a normally chilly health insurance company. There were too many choices in frames, but that's good, right? I paid a premium price for frames and lenses, especially the lens extras, but am otherwise happy enough with the outcome and, again, Nadia made the experience much less painful - please give the gal a raise!
Had eye exam all was OK until I mentioned I wished to use my own frames. The disapproval was so obvious, the girl on the desc aked me to put the frames I wished to use on and she the asked me to look at her while she marked the lens as to where the pupil was. I noticed the marks where smudged so asked her if that was sufficient as at other examination the staff have been quite diligent in taking measurements., she replied, yes, and looked away. I received the specs by post as requested as I live 240 Km from Adelaide and immediately had troubl...e with blurring. I persevered for a week but had to go back to my old specs. I rang them and the only way to fix this is another 480 Km round trip to have this sorted. Personally I am sure we are all being ripped off by these people as Spec frame prices have soared over the last few years when most mass produced products have become cheaper. I would bet the staff is on a bonus scheme, the higher the cost of frame sold the bigger the bonus. Good frame on eBay around 40-50$ are well over $200 at optometrist stores, so why are they so expensive???
Questions & Answers
Despite being with BUPA and having top range cover, i was quoted $131 gap for a pair of glasses at BUPA optical Hornsby. When I can get no gap glasses elsewhere this seems excessive, I do have plenty of extras on my cover. Very disappointed with Hornsby BUPA optical.
Has nothing to do with the specific store.
Then simply go elsewhere
Why are we being charged so much for Spectical frame when they are produced in China by the millions, and you can buy them from eBay Exc quality frames for 40-50$
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