Fast delivery of contact lenses
I ordered twice. The delivery of contact lenses is really fast. Bupa member can get 20% off, so the price is competitive. Highly recommend buying contact lenses from Bupa Optical.
Prices have increased top insurance but out of pocket amount rediculous amount is insurance worth it anymore disappointed. Multi lenses overpriced
I am a first time customer and Bupa Optical have been the only Optometrist to get my prescription 100% perfect.
Good service, quality, and value. We were treated respectfully and professionally in a relaxed atmosphere. There was a good range to select from with modern styling and comfortable fitting frames.
Worst customer service and unprofessional staffs
customer service is the worst, staffs are not professional. find your self a better optical shop elsewhere. Even if you are with Bupa, they may not give u the best saving option as they charge extra on the same lenses.so its like u get quoted more and claimed more, out of pocket amt may still be higher compare to other places.
2 day delivery for contact lenses, even amongst this covid lockdown craziness. Prices are cheaper than anywhere else too. Highly recommend the online store to anyone. Thank you so much bupa optical!!
Great customer service!
I've so far bought 3 pairs of glasses/sunglasses from BUPA optical at Garden City and haven't looked back! Their pricing is fair and all the staff there have been fantastic! Have recommended them to family, friends and coworkers
Attended the Bupa Optical Store - Chermside. I have Choice extras got $260 back plus $50 discount on frames. I checked the frames out online before hand and the price offered by Bupa Optical was very competitive. The customer consultant was extremely knowledgeable and very patient. The optometrist was polite. I can't fault his explanations. Overall a great first experience. Do your homework online beforehand to get an idea on price. Very happy
Had eye exam all was OK until I mentioned I wished to use my own frames. The disapproval was so obvious, the girl on the desc aked me to put the frames I wished to use on and she the asked me to look at her while she marked the lens as to where the pupil was. I noticed the marks where smudged so asked her if that was sufficient as at other examination the staff have been quite diligent in taking measurements., she replied, yes, and looked away. I received the specs by post as requested as I live 240 Km from Adelaide and immediately had troubl...e with blurring. I persevered for a week but had to go back to my old specs. I rang them and the only way to fix this is another 480 Km round trip to have this sorted. Personally I am sure we are all being ripped off by these people as Spec frame prices have soared over the last few years when most mass produced products have become cheaper. I would bet the staff is on a bonus scheme, the higher the cost of frame sold the bigger the bonus. Good frame on eBay around 40-50$ are well over $200 at optometrist stores, so why are they so expensive???
Yay for Bupa
I have Bupa private health insurance and was so happy to only pay a fractional amount for my new prescription glasses from the Bupa optical store in Carindale QLD. Same with my partner, he has prescription glasses AND sunglasses. All were delivered within the 10 day turnaround advised (closer to one week). The lady in the store was so amazing and friendly, she did not mind spending an extended time with us as we made the hard decision of which frames to choose! Thanks Bupa :)
Contact Lenses ordered online
Ordered contact lenses online, they were delivered within 48 hours direct from Johnson & Johnson Australia. Significant discount as a Bupa Member and was able to claim the entire amount back on my Bupa Gold Extras which was also painless and repaid within 12 hours.
The only thing they could do to improve would be to provide a guaranteed rush dispatch. they did this anyway, but the website says 7 days and when you forget to reorder it would be nice to have a guaranteed service. Also would be awesome if the website would allow you to process the Bupa claim at the time of ordering.
Bought a pair of glasses last year and tried to re-used for new prescription, the sales person said ok. Pit the charges for lens only with minimum gap payment.....however, got a ball 2 weeks later claimed the frame broken by the lab, asked if I want a new pair or re-used another old frame. When I asked whether I can get compensation, over the phone yes, but not in the store. Yes I spoke to the same person but out of sudden, she forgot about it.
I don't want to argue but pretty sure I am not going back but look for individual store.
Bupa Optical Sydney -not trustworthy Sales Person
Optometrist was friendly and seems professional enough. Glasses I received was a little overpowered though, so will return to see if any adjustments can be done.
My biggest gripe is with the Sales personnel. Quoted me a price of close to 30 out of pocket, which I agreed, but eventually I was asked to pay 60+ out of pocket when I went to collect the glasses 2 weeks later. [Initial removed] was rude when I asked him about it, claiming that the out of pocket was recorded in his system (which he didn't want to print me an invoice saying not ne...cessary as it is on the system). Said to trust him, which I now realised is the BIGGEST mistake, have enough to believe that someone working in such reputable shop would be trustworthy. He retorted that it was not his fault that I forgot to bring my Bupa card on the day of selecting the glasses, which I probably would have paid the 30+ out of pocket! ALWAYS insist on an invoice. In terms of range of glasses in the shop, they are limited in patterns and designs and rather over priced. I have been to many glasses shops within and out side Australia, and the prices Bupa Optical quoted are really laughably expensive for not good looking frames.
Bupa Optical Chermside
Service great product no. Got my script incredible wrong but kept saying I would get used to it - clearer vision when not wearing my Bupa Glasses and old script 100 X better. Too much focus on up sell of lenses that giving what was requested.
Great customer service
Had to update my prescription multi-focals after 2 years. Visited Bupa Optical in Castle Towers, Castle Hill where I was greeted promptly by the Manager, Donna. Saw the onsite optometrist who confirmed what I already knew...slightly higher prescription needed. Donna then helped me select the frames and did all the measuring and marking of lens details etc. New glasses were ready within a week and I'm very happy with them. Pleased to recommend Bupa Optical, Castle Towers...a very pleasant experience.
Great Customer Service at BUPA Optical Chermside
I need to update my glasses and get an eye test recently and found some great TAG frameless glasses at BUPA Optical Chermside. I received professional service and assistance from the staff in selecting the glasses. The eye test was also the best and most professional I had experienced and that is really saying something after 28 years of wearing glasses. Their attention to detail was excellent and customer service exceptional. The glasses were ordered and arrived complete, earlier than expected and were perfectly presented. Thank you Bupa Optical Chermside for a wonderful product and a great customer service experience.
Questions & Answers
Despite being with BUPA and having top range cover, i was quoted $131 gap for a pair of glasses at BUPA optical Hornsby. When I can get no gap glasses elsewhere this seems excessive, I do have plenty of extras on my cover. Very disappointed with Hornsby BUPA optical.
Has nothing to do with the specific store.
Then simply go elsewhere
Why are we being charged so much for Spectical frame when they are produced in China by the millions, and you can buy them from eBay Exc quality frames for 40-50$
Get an answer from our members and Bupa representatives
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