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Bupa Pet Insurance Standard

Bupa Pet Insurance Standard

2.7 from 7 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

2.7

7 reviews
4
(0)
3
(0)
2
(0)
  • Value for Money
    2.3 (7)
  • Transparency
    2.7 (7)
  • Customer Service
    2.7 (7)
  • Claim Resolution Time<1 week (2), 1-2 weeks (3) and 1-2 months (1)
  • Claim ApprovedYes (4) · No (3)
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Winja

WinjaHunter Region, NSW

  • 5 reviews
  • 1 like

Worst Pet cover

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim ApprovedNo
See all answers
1 comment
Bupa
Ryan K.Bupa
Narelle K.

Narelle K.Metropolitan Adelaide, SA

Amazed

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
Claim Resolution Time<1 week
Claim DateDecember 2020
Claim ApprovedYes
See all answers
1 comment
Bupa
Kristina E.Bupa

Do not sign up to this scam

published

Seriously, do not sign up with them. My dog got a huge laceration from an accident, had to get some surgery, paid $240 upfront for staples etc. Bupa covered nothing, absolutely nothing. The whole deal with the excess means you can’t get anything back. My insurance was about 20 bucks a month, which is 240 bucks for a year, may as well have saved that money and not gone through the headache of having to make the claim. Seriously Bupa, you guys are awful.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim ApprovedYes
See all answers
1 comment
Bupa
Viv Y.Bupa
Pet Insurance

Find out how Bupa Pet Insurance Standard compares to other Pet Insurance

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So fast and easy!

published

Just made our first claim and was surprised how quick and easy the process was! Submitted photos of invoices through the online portal and the money was in our account in less than 2 business days. We were reimbursed the exact amount we anticipated after looking through our policy. Having the excess deducted from our refund made the process so easy too. No complaints here, would definitely recommend!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time<1 week
Claim DateAugust 2020
Claim ApprovedYes
See all answers
1 comment
Bupa
Ryan K.Bupa

Monthly payment for absolutely no cover!

published

I have been with Bupa Pet Insurance for almost 2 years, in the first year I got some money back for a few things I claimed, however this year every claim I've put through they always come back at you with "Nil Benefit". It is a $200 excess, however when you look around compared to other providers you can get similar/better cover, with a slightly higher monthly cost, to have a $0 excess and actually get 80% of your bills back! I am currently looking around as their customer service is nil existent, absolutely terrible cover and terrible service.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim DateJune 2020
Claim ApprovedNo
See all answers
1 comment
Bupa
Viv Y.Bupa
Jack

JackSydney Surrounds, NSW

  • 2 reviews

Great service

published

Insurance, good value for money, staff were pleasant and easy to deal with, when I contacted them . Reimbursement of vet fees were paid promptly. Could not be more satisfied with the product.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim DateApril 2020
Claim ApprovedYes
See all answers
1 comment
Bupa
Kristina E.Bupa
Katie

Katie

  • 3 reviews
  • 1 like

Waste of money not worth it - customer service treats you like a criminal

published

With the $200 excess per condition and other ways this insurance is really not worthwile. 90% of my claims resulted in nil benefits. Currently I have a claim for my second dog pending for over a month because he is healthy and they don't believe us that he didn't need to see a vet during certain time periods. Doing everything they can to stall and get us to go away instead of paying us. The tone of the emails we receive from is accusatory, as if we are trying to scam them when it is in fact us that appear to have been scammed by them. Being sent the same questions over and over again, our vet has sent documents to them 3 times and they "haven't been received". It is an absolute nightmare to deal with this company.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedNo
See all answers
See all Bupa Pet Insurance reviews

Questions & Answers

Sorry, there are no questions about Bupa Pet Insurance Standard but you can read 3 questions about Bupa Pet Insurance.

Get an answer from our members and Bupa representatives

Details

Compare all 3 Bupa Pet Insurance
CategoryPet Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Landlord and Travel
UnderwriterHollard
Annual Benefit Limit$12,000
Amount of Vet Bill Covered Up to 80%
Minimum Pet Age 8 weeks
Accidental Injury CoverIncluded
Illness CoverIncluded
Routine Care CoverNot Included
Tick Paralysis$1,000
Emergency Boarding Fees$1,000
Lifetime Cover Optional Extra
Cooling Off Period21 Days
Consultation Fees$300
Cruciate Ligament Conditions$2,600
Waiting Period for Illness 30 Days
Compare all 3 Bupa Pet Insurance

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