Worst Pet cover
Have been with Bupa for nearly seven years....
I put in claims over this time.. the usual claims.. yearly needles and check up.. an ear infection... a yeast infection.. an allergic reaction to something .. only one claim was ever approved and that was the yearly needles which I was reimbursed hardly any of the cost.. all other claims denied due to an excess.. after multiple declines for reimbursement i said i was leaving them they said I couldn't as I had been paid out a small amount reimbursement for that years needles.. I said I'm not paying...
Monthly payment for absolutely no cover!
I have been with Bupa Pet Insurance for almost 2 years, in the first year I got some money back for a few things I claimed, however this year every claim I've put through they always come back at you with "Nil Benefit". It is a $200 excess, however when you look around compared to other providers you can get similar/better cover, with a slightly higher monthly cost, to have a $0 excess and actually get 80% of your bills back! I am currently looking around as their customer service is nil existent, absolutely terrible cover and terrible service.
Bupa pet insurance- don’t sign up
Made a claim for about $1000 refund was $57 better stay away from this company.
Customer care not helpful and have to be on the phone waiting for hours to be answered.
Worst pet insurance ever paid for ultimate cove and my pet had an accident and had to be rusjed to the vet. Later on we were told that he wasn't covered for accident even though it stated in his policy it was. Stay away from Bupa pet insurance.
Absolute rip off
I had to give one star rating because there are no 0 star rating. Incredibly disappointed in this product. I made a claim for my dog who had what appeared to be an allergic reaction. Took her to the vet on a fine Sunday morning and thought no worries you have pet insurance. $190 plus dollars later my dog was on the road to recovery and I made my claim. I did it submit case notes from the vet and was then informed that it would take a month for any results of their decaying to pay. Today I got the good news! Despite having the top cover f...or my pets I would not be given a refund because it would exceed my yearly entitlement for my policy. Needless to say I cancelled today. Total rip off. I will also be reviewing my own Bupa health insurance and after over 20 years with them will most likely leave.
- Insurance Standard
- Verified customer
Waste of money not worth it - customer service treats you like a criminal
With the $200 excess per condition and other ways this insurance is really not worthwile. 90% of my claims resulted in nil benefits. Currently I have a claim for my second dog pending for over a month because he is healthy and they don't believe us that he didn't need to see a vet during certain time periods. Doing everything they can to stall and get us to go away instead of paying us. The tone of the emails we receive from is accusatory, as if we are trying to scam them when it is in fact us that appear to have been scammed by them. Being sent the same questions over and over again, our vet has sent documents to them 3 times and they "haven't been received". It is an absolute nightmare to deal with this company.
Questions & Answers
My dog suddenly limping this morning. VET recommend x-ray and blood test to find out what ia going on. Are these cover by Bupa? I got a premium package
It should show on your policy if uts covered. Dont forget that you still have to pay a certain premium like first 300 bucks is not covered. And if its not the same issue each time they make it first 300 for every issue is not covered, bit just ine off excess
I hope your furry friend is doing alright! I’d recommend having a chat with our Pet Insurance team to find out more about how your cover works. You can reach them directly on 134 135 (option 1, then option 6), and they’ll lend a hand.
Hope this helps,
As a lifelong Bupa member I was wondering if I get a discount for dog insurance? Also is a lifetime policy available?
can pet insurance be bundled with our health cover and what is the cost?
|Category||Pet Insurance||Pet Insurance||Pet Insurance|
|Other Insurance Types Offered||Car, Health, Home and Contents, Landlord and Travel||Car, Health, Home and Contents, Landlord and Travel||Car, Health, Home and Contents, Landlord and Travel|
|Annual Benefit Limit||$6,000||$12,000||$20,000|
|Amount of Vet Bill Covered||Up to 80%||Up to 80%||Up to 80%|
|Minimum Pet Age||8 weeks||8 weeks||8 weeks|
|Accidental Injury Cover||Included||Included||Included|
|Illness Cover||Not Included||Included||Included|
|Routine Care Cover||Not Included||Not Included||Optional Extra|
|Tick Paralysis||Not Included||$1,000||$1,500|
|Emergency Boarding Fees||$500||$1,000||$1,500|
|Lifetime Cover||Not Included||Optional Extra||Optional Extra|
|Cooling Off Period||None||21 Days||21 Days|
|Cruciate Ligament Conditions||Not Included||$2,600||$2,600|
|Waiting Period for Illness||Not Included||30 Days||30 Days|
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