- Sign in
- Write a review
Bupa Travel Insurance - Domestic Plan
TaylorSydney
- 21 reviews
- 8 likes
Cant get an answer
The company cannot establish if you are covered without proceeding with a full claim with claim managers only available in the week. This caused significant distress following a family death trying to understand the best course of action at a difficult time. I would never insure with them again and will be changing health insurer also as a result
Similar opinion? Write a review on ProductReview.com.au!
Tess SAU
Hidden exclusions in travel insurance. I'm going back to RAA.
I took out domestic travel insurance. Our flight was cancelled at the last minute so we had to buy expensive last minute tickets to get there, but I had read the insurance PDS and had seen that on page 6 of the PDS, the Australian Plan covered us for cancelled or rescheduled planes and the amount was 'unlimited'. And also, a bit contradictorily, on page 17 it clearly stated "We will cover the reasonable costs of additional accommodation and travel expenses that result from you being delayed or interrupted." Immediately after this, it stated; "U...Read more
nder the Australian Plan we will pay up to $10,000 for Singles and $20,000 for Doubles." So I felt confident we could recover this additional expense just $170. I was wrong. Under the above information, after the PDS says "yes we will cover expenses from delayed or rescheduled flights", and "we'll pay up to $10,000 of expenses", was a list "oh but we won't cover it unless....your plane was hijacked, or crashed, or severe weather, or your travel companion died, or if you broke your 3rd toe in a helicopter accident on a Wednesday in May". Just searching the 68 page document for 'cancelled flights' was not enough. No. You need to read every single paragraph and even if the paragraph appears to end after saying how much they will cover and how huge the payout can be, they will then go on to explain exclusions. Many exclusions. And they are sometimes hidden under separate headings. It's not under Cancelled or Rescheduled Travel. It's not under Delayed or Interrupted Travel. It's under another heading "Additional Expenses" after the claim to cover all, up to 10,000 per single. Hidden. Very unclear. Devious even. Claim denied.3 comments
I do not know how to private message you, Sarah. I've lost $170 but I am happy in knowing I may have stopped some others from mistakenly thinking cancelled flights are covered and to consider this before taking out insurance with BUPA. Thanks anyway.
Gretchen F.Bupa Financial Services
Hi Tess, thanks for your message.
I have sent you a private message in which you can reply to.
Thanks,
Sarah
Similar opinion? Write a review on ProductReview.com.au!
Other Travel Insurance
Southern Cross Travel Insurance
4.7(2,747)Seniors Travel Insurance
4.7(424)Fast Cover Travel Insurance
4.5(1,090)Worldcare Travel Insurance
4.4(1,920)walkal21670Peel, WA
- 3 reviews
Don't buy
Booked travel insurance for domestic travel. Agent went to jail for fraud after we had paid our deposit. We thought great we have insurance. BUT NO they wriggled and wormed their way out of paying for our lost deposit. Underwritten by CGU Insurance. Biggest waste of money save your money. Not very helpful at all. Would not go through them again. Took 6 months of fighting with them and taking it to the Odbudsman for them to wriggle out on a very hidden clause in the PDF.
1 comment
Gretchen F.Bupa Financial Services
Hi there,
I am really sorry for the negative experience you had with us, will pass on the feedback to our product team. Please let me know if there is anything else we can assist you with. ... Read more
Kind regards, JessieSimilar opinion? Write a review on ProductReview.com.au!
Find out how Bupa Travel Insurance - Domestic Plan compares to other Travel Insurance
Know better, choose better.
Questions & Answers
Sorry, there are no questions about Bupa Travel Insurance - Domestic Plan but you can read 28 questions about Bupa Travel Insurance.
Details
| Category | Travel Insurance |
|---|---|
| Other Insurance Types Offered | Car, Health, Home and Contents and Pet |
| Underwriter | Insurance Australia Limited |
| Maximum Age Covered | 85 years old |
| Medical Coverage | |
| Overseas Emergency Assistance | Not Included |
| Accidental Death | $10,000 |
| Emergency Dental | Not Included |
| Pregnancy (max weeks) | 24 weeks |
| Resumption of Journey | Not Included |
| Hospital Cash Allowance | Not Included |
| Overseas Emergency Medical & Hospital Expenses | Not Included |
| Loss of Income | $4,500 |
| Permanent Disability | $10,000 |
| Luggage & Personal Effects | |
| Theft of Cash | Not Included |
| Delayed Luggage | $500 |
| Credit Card Fraud | $500 as part of Travel Documents cover |
| Travel Documents / Passport | $500 |
| Maximum Single Item Limit | $1,500 (Laptops or Cameras) |
| Luggage & Personal Effects | $2,500 |
| Ancillary | |
| Personal Liability | A$1,000,000 |
| Rental Vehicle Excess | $4,000 |
| Motorbike / Moped Coverage | Included for any size |
| Domestic Pet Care | Not Included |
| Special Activities Packages | |
| Golf | Included |
| Cruise | Optional Extra |
| Adventure | Included |
| Snow / Ski | Optional Extra |
Visit official website
Other Travel Insurance
Southern Cross Travel Insurance
4.7(2,747)Seniors Travel Insurance
4.7(424)Fast Cover Travel Insurance
4.5(1,090)Worldcare Travel Insurance
4.4(1,920)Tripcover
4.7(123)Online Travel Insurance
4.4(1,036)1Cover Travel Insurance
4.3(4,533)TID Travel Insurance Direct
4.2(2,551)Allianz Travel Insurance
4.1(2,941)Travel With Jane
4.5(72)Columbus Direct
4.1(177)InsureandGo Australia
3.9(4,813)Other Travel Insurance
Southern Cross Travel Insurance
4.7(2,747)Seniors Travel Insurance
4.7(424)Fast Cover Travel Insurance
4.5(1,090)Worldcare Travel Insurance
4.4(1,920)Tripcover
4.7(123)
Related Articles
Best Super Funds in 2020!
A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!
Wendy Z.Nov 7, 2019Best Credit Cards in 2020!
Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.
Wendy Z.Nov 19, 2019What Is Peer-To-Peer Lending?
Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.
Nathan S.Nov 14, 2019
Listing monitored by Bupa Financial Services representatives.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Gretchen F.Bupa Financial Services
Hi Tess,
We are very sorry to hear about the experience you have had with Bupa Travel Insurance.... Read more
I would like to ensure this matter is followed up. Could you please private message me with your name, policy number/claim number, plus a phone number for us to contact you on? Many thanks, Sarah