Bupa Travel Insurance - Domestic Plan

The company cannot establish if you are covered without proceeding with a full claim with claim managers only available in the week. This caused significant distress following a family death trying to understand the best course of action at a difficult time. I would never insure with them again and will be changing health insurer also as a result

I took out domestic travel insurance. Our flight was cancelled at the last minute so we had to buy expensive last minute tickets to get there, but I had read the insurance PDS and had seen that on page 6 of the PDS, the Australian Plan covered us for cancelled or rescheduled planes and the amount was 'unlimited'. And also, a bit contradictorily, on page 17 it clearly stated "We will cover the reasonable costs of additional accommodation and travel expenses that result from you being delayed or interrupted." Immediately after this, it stated; "U...

Booked travel insurance for domestic travel. Agent went to jail for fraud after we had paid our deposit. We thought great we have insurance. BUT NO they wriggled and wormed their way out of paying for our lost deposit. Underwritten by CGU Insurance. Biggest waste of money save your money. Not very helpful at all. Would not go through them again. Took 6 months of fighting with them and taking it to the Odbudsman for them to wriggle out on a very hidden clause in the PDF.