Made a claim but I was the one following up with the airline! NOT RECOMMENDED!!!
I don't recommend bupa travel insurance!
We were suppose to have a holiday to the Philippines 2 years ago but because of Covid this was cancelled.
In the course of almost 2 years I was contacting the Airline for a refund and just this year they provided a refund voucher number but we have to wait for at least 5 months for the refund. We didn't want to wait for 5 months so we decided to make a claim and provided all the information we received from the airline. Following up on the claim, I was asked to provide a letter from the airline statin...g how much is my refund? So I contacted the airline but they won't give me an exact figure and asked me to contact the travel agent who also won't give me a figure for the refund and asked me to contact back the airline. It came to me that I am the one making the claim in behalf of the travel insurance. They did not even try contacting the airline about the claim. If I was able to obtain a figure from the airline as to how much was my refund, I would have lost $200 of excess for the claim to the travel insurer for a claim that I made and an easy money for them! Not to mention I am a bupa member and I was trying to be loyal to them by getting travel insurances and health insurance from them. I requested for my premium refunded instead because I was doing their job anyway.
|Other Insurance Types Offered||Car, Health, Home and Contents and Pet|
|Underwriter||Insurance Australia Limited|
|Maximum Age Covered||85 years old|
|Overseas Emergency Assistance||Unlimited|
|Accidental Death||Not Included|
|Pregnancy (max weeks)||24 weeks|
|Resumption of Journey||Not Included|
|Hospital Cash Allowance||$50 per day, up to $1,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited|
|Loss of Income||Not Included|
|Permanent Disability||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||Not Included|
|Delayed Luggage||Not Included|
|Credit Card Fraud||$1,000 as part of Travel Documents cover|
|Travel Documents / Passport||$1,000|
|Maximum Single Item Limit||$750 (Laptops or Cameras)|
|Luggage & Personal Effects||$3,000|
|Rental Vehicle Excess||Not Included|
|Motorbike / Moped Coverage||Included for any size|
|Domestic Pet Care||Not Included|
|Special Activities Packages|
|Snow / Ski||Optional Extra|
Other Travel Insurance
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