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Bupa Travel Insurance

Bupa Travel Insurance (page 2 of 7)

4.0 from 132 reviews

Great service, value and outcome

Policy was great value and easy to set up.
I had to contact Customer Support both prior to departure and upon my return, at all times I received prompt and helpful service.
A claim had to be made, my costs were reimbursed to me after 48 hours......great outcome!

Insurance claim madeYes

i had great piece of mind knowing BUPA had my back

the selling officer was well versed in the policy coverage etc.no hard sell just what I needed etc. I have been a very happy client of Bupa for a number of years, the service was what I expected.

Insurance claim madeNo

Great value and excellent communication

Great value and easy to organise. Communication of insurance was clear and precise and will always use this travel insurance when i travel in the future. Bupa is awesome! Thank you

Insurance claim madeNo

Affordable....

It was easy to get the travel insurance and sent it to me through email. I was happy with the price they quoted me and it was affordable. I have used Bupa twice already although during these times no claims have been made. I might have Bupa again in the near future.

Insurance claim madeNo

Total rip off!

It is only good as an accident policy, I was told this by one their customer consultants themselves! I was also told that even if the policy holder is not aware they have a certain condition, ALMOST ALL claims will be considered as pre existing...EVEN IF THE POLICY HOLDER IS UNAWARE OF THIS INFORMATION.

Beware of getting a visitor plus extras cover. It is absolutely useless.

Insurance claim madeYes
2 comments
Hello Would I be able to message you privately to discuss your concerns around our Travel Insurance product, as the information that you have been conveyed does not seem to align with any of our Travel insurance policies, and I would like to investigate this issue further. Regards ClaireHi Claire, I am happy to discuss this further. It would be great if you can provide me your email.

Why Pay More??

As this was our first time traveling overseas we found it easy to take the policy out with our normal insurer Bupa.I must say that we were shocked after being with Bupa for a very long time,in excess of 20years,to find out that our usual policy would not cover us in Newzealand & that we had to take out another policy & pay more??,we would have thought as a measure of good customer service & due to the amount of time that we have been loyal to Bupa that our normal coverage would have been extended to us free of charge for this two week trip,this more than ever will now make us evaluate our Bupa coverage & look @ other suppliers before renewing the policy for another 12 months.
The same thing happened to us with NRMA after being loyal long term customers we now have all our home & car insurance with Shannons & NRMA continue to send out all sorts of information trying to win back our business,to keep an existing customer is a lot more cost effective than trying to win new customers or get back old ones,
Regards
Alan & Barbara McMaster

Insurance claim madeNo

Email Response Times

Policy purchase was easy and straight forward however when I asked for a copy of the policy to be emailed to me while I was overseas it took 7 days for a response.

Insurance claim madeNo
1 comment
Hi Rob, Thank you for taking the time to leave a review. I'm glad to hear the purchase of your policy was straight forward, but I will be sure to share your feedback to the team on the response time in sending your email. Many thanks and hope we can assist again in the future. Michelle

Travel Insurance for those over seventy

Speak to a Bupa consultant. If one has a pre-existing medical condition and is a long standing Bupa customer, the policy is then not so difficult to put in place. The Bupa website application form is not easy to fill out correctly. It is essential that there be provision for long standing Bupa customers. No claim was made so cannot comment on the customer support.

Insurance claim madeNo
2 comments
Hi John, Thank you for taking the time to leave your feedback – we really appreciate it. We’re sorry to hear about the issues you encountered obtaining a quote online, but we're very glad to hear that you had a good experience with our team over the phone. We hope we can assist you again in the future. Many thanks, ErinThank-you for your reply. Yes, the Bupa consultant I spoke to on the phone was very helpful. For older people with pre-existing medical problems, a person can help, but a computer can't. John

Buying the travel insurance was easy

Buying the travel insurance was easy but I didn't have to make a claim so cannot comment on that facet of the insurance. I have pre-existing medical conditions which are accepted as OK but it would have been interesting to see if a claim would have been covered on one of those.

Insurance claim madeNo
1 comment
Hi Sandra, Thank you for taking the time to leave your feedback – we really appreciate it. We’re very glad to hear that you had a good experience when taking out your policy and we hope we can assist you again in the future. Many thanks, Erin

I trust BUPA

I have arranged my travel insurance through BUPA for the last few trips. There insurance rates are competitive and setting up the insurance is easy. I haven’t had to make a claim but I trust that BUPA have arranged very fair insurance through their provider.

Insurance claim madeNo
1 comment
Hi Peter, Thank you for taking the time to leave your feedback – it's much appreciated. We’re very glad to hear that you've had good experiences with us and we hope we can assist you again in the future. Many thanks, Erin

Worst travel insurance

This is the worst travel insurance ever, do not use it as they do not help you when overseas... I was stuck in Tanzania pooing blood and they did nothing. I couldn’t contact their phone number, so I sent the info back to family in Australia and they submitted it on my behalf, we had to seek medical advice and get ourselves back to Australia. I am submitting my claim and they better pay up....I will be making a formal complaint to them. Wendy

November 11th 2017 Update: Still waiting for a phone call

I placed a complaint on this page, I received a message asking for my contact details that was five days ago, I’m still waiting for a call to be made to assess my complaint...not happy....

Insurance claim madeYes
5 comments
Hi Wendy, We are very sorry to hear about the experience you have had with Bupa Travel Insurance. I would like to ensure this matter is followed up ASAP – to do this, could you please private message me with your name, policy number/claim number, plus a phone number for us to contact you on? Thanks, ErinI will but could you supply me with your private message details pleaseErin I need your message details

Insurance declined

Insurance declined, very frustrated as have taken travel insurance out twice this year all good, wanting cover again for a cruise, declined even though I received an email hoping I had a good Holiday and hoping to hear from me again.

Insurance claim madeNo
1 comment
Hi Terry, We are very sorry to hear about your unfavourable experience with Bupa Travel Insurance and the issues you have encountered around taking out a policy. If you would like me to arrange a call with one of our team members to discuss this further, please privately send me your full name and phone number. Many thanks, Erin

Great value

Policy was easy to arrange and good value. Paperwork arrived via email and hard copy. Very good service. Not too difficult to answer all the medical questions and of course it is always easy when you are honest

Insurance claim madeNo
1 comment
Hi Shaz, Thank you for taking the time to leave your feedback – it's much appreciated. We’re very glad to hear that you had a good experience when taking out your policy and we hope we can assist you again in the future. Many thanks, Erin

Great value and easy to set up.

Policy was easy to set up and good value for BUPA members. I have never had to make a claim so have no experience in this end of the transaction.

Insurance claim madeNo
1 comment
Hi Ian, Thank you for taking the time to leave your feedback – we really appreciate it. We’re glad to hear that you had a good experience with us and we hope we can assist you again in the future. Many thanks, Erin

Was easy to get and worthwhile

When purchasing the cover I shopped around and looked for value (not just price). BUPA came towards the top of the list so we took it out. The process of applying etc was easy - material came quickly and was understandable - and, in the event, the coverage was great and the claims process both easy and timely (and was positive as we were notified today of the claim being fully accepted). The claims process etc is, of course, CGUs not BUPAs but ... it was really good. We did most by email but phone calls were made and worked well without massive call centre style delays. So ... very positive on the claims process. For information - the claim was made because in the event my wife was suddenly taken ill and couldn't travel - that was right at the time of travel - so much so that our bags were all packed.... Yes some paper work involved and a bit of hassle (not due to CGU) us chasing the Doctor to complete the forms but .. was far better than I suspected it would have been.

Insurance claim madeYes
1 comment
Hi Keith, Thank you for taking the time to leave your feedback – it's much appreciated. We're sorry to hear about your wife's illness, but we're glad we could be there to help and happy to hear you had a good experience with us. We hope we can continue to assist you and your family in the future. Many thanks, Erin

No cover for Liquidation

I have been using Bupa travel insurance recently. However I will use others next time. One of the tour providers for my last trip was placed into liquidation 2 days before the scheduled trip despite being accredited by ATAS and AFTA.. The industry accreditation was worthless and Bupa does not cover insolvency. So I am searching for a new travel insurance provider. QBE looks like it might meet my needs but I’m still looking.

Insurance claim madeNo
1 comment
Hi Mike, I’m very sorry to hear about your experience and understand it must be disappointing not being able to claim for any loss caused by the tour provider’s insolvency. I will pass on your feedback to our product team. Please let us know if there is anything else we can help you with. Kind regards, Erin

Best Insurance for Health, Home, Contents, Car, Travel

We've been with BUPA since MBF days. Our family has all its insurance products with BUPA. Great savings with multiple products = unbeatable rates! Also when my dad had cancer, BUPA covered all his hospital costs so my dad could focus on recovering and not stressing about bills.

Insurance claim madeNo
2 comments
Hi Nick, Thank you for taking the time to leave your feedback – we really appreciate it and we're glad to hear you've had a good experience with us. We're sorry to hear about your dad, but we're glad we could be there to help and we hope we can continue to assist you and your family in the future. Many thanks, ErinHi Erin Thanks for the feedback. My dad is just fine now and is enjoying a new electric car, insured with BUPA! I've been travelling! First on the Young Endeavour, so once again, BUPA travel insurance. A few days prior to departure I had a kidney stone robotically removed ....... thanks to BUPA Hospital Cover! Now I'm hiking around New Zealand, you've guessed it, yes BUPA travel insurance rules! Cheers Nick

Easy and straight forward. Great value.

I have been a member since 2009 and I was not even aware Bupa covered travel.
I heard via word of mouth so I called up and I was good to go with travel insurance within 15 minutes.
It was super easy and no fuss a whatsoever. I found it to be excellent value and the customer service, I could not fault. I feel relaxed about my upcoming holiday now it's all taken care of.

Insurance claim madeNo
1 comment
Hi Bina, Thank you for taking the time to leave your feedback – we really appreciate it. We’re glad to hear that you had a good experience when taking out your policy and we hope we can assist you again in the future. Hope you have a fantastic trip. Many thanks, Erin

Travel insurance that doesn't cover valuables while traveling

Bupa's travel insurance is worthless when it comes to claims. Their policy clearly mentions that electronic items are covered by their non-medical insurance: "14.1: If the policyholder has chosen the Non-Medical Option, the Company shall compensate the insured for the following items belonging to the insured on his/her travel outside his/her country of permanent residence: baggage,
electronic equipment, cash, tickets, credit cards, drivers license, securities and passports."
Yet when I tried to claim for my damaged camera, they have refused to compensate me.

Insurance claim madeYes
1 comment
Hi Adrian, We are very sorry to hear about your unfavourable experience with Bupa Travel Insurance and the issues you have encountered around the submission of your claim. If you would like me to arrange a call with one of our team members to discuss this further, please privately send me your full name, policy number and phone number. Many thanks, Erin

Very pleased!

We are existing health insurance customers and needed travel insurance for our trip to the USA. I have had difficulties in the past, not because I have ever had a claim, but because I have a genetic clotting disorder and many companies will not cover people on Warfarin. I called into the Launceston office, and the staff were very helpful. We did a "practice run" to see if there would be any problems, and there weren't. The online forms were simple to completer at home, and responses and paperwork were received quickly. Fortunately, we have continued not to make a claim, and have no hesitation on in using with Bupa again. Additionally, the cost was actually less that we have been charged by other companies for previous trips.

Insurance claim madeNo
1 comment
Hi Deb, Thank you for taking the time to leave your feedback – it's much appreciated. We’re glad to hear that you had a good experience with our team and we hope we can assist you again in the future. Hope you had a fantastic time in the USA. Many thanks, Erin

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Questions & Answers

I am travelling to Thailand for an extended stay as I do each year. I own a motorcycle over there. Yes I have an Australian motorcycle licence and a Thai motorcycle licence and wear a helmet. Now my concern. I worry about lying on the road somewhere after an accident and being taken to a private hospital Am I covered for private hospital? I need a policy that will cover private care because the public hospitals are bad Even Thai people say they might die in public hospital system. Just need peace of mind that if something happens I can get good emergency treatment at a private hospital Phil
1 answer
Hi Phil, It might be better to talk to BUPA themselves as our particular policy said that we weren't covered for quad bikes or motorcycles in Bali. They were great when we asked questions so hopefully you can give them your scenario and they will give you a direct answer.

Hi there, may I ask if non-Australian is eligible for the BUPA travel insurance and does it covers pregnancy? I'm a Malaysian and going to Australia for holiday. I'm looking for travel insurance that can cover pregnancy while in Australia.
No answers

Hi there, I made a travel Insurance for me and i am pregnant, during all the process i was not asked if i am pregnant or not but i heard from others that they cover me anyway...is that correct? i got the premium one* thank you in advance.
No answers