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Bupa Travel Insurance

Bupa Travel Insurance (page 2 of 7)

Domestic, Essentials, Platinum and Premium
4.0 from 132 reviews

Reviews

Review distribution

5 star
71
4 star
31
3 star
6
2 star
5
1 star
19

Rob S

Rob SGold Coast

  • Verified customer

Great service, value and outcome

published

Policy was great value and easy to set up.
I had to contact Customer Support both prior to departure and upon my return, at all times I received prompt and helpful service.
A claim had to be made, my costs were reimbursed to me after 48 hours......great outcome!

Insurance claim madeYes

bob

bobdoreen

  • 2 reviews

i had great piece of mind knowing BUPA had my back

published

the selling officer was well versed in the policy coverage etc.no hard sell just what I needed etc. I have been a very happy client of Bupa for a number of years, the service was what I expected.

Insurance claim madeNo

Great value and excellent communication

published

Great value and easy to organise. Communication of insurance was clear and precise and will always use this travel insurance when i travel in the future. Bupa is awesome! Thank you

Insurance claim madeNo
Jin

JinVictoria

  • 2 reviews

Affordable....

published

It was easy to get the travel insurance and sent it to me through email. I was happy with the price they quoted me and it was affordable. I have used Bupa twice already although during these times no claims have been made. I might have Bupa again in the near future.

Insurance claim madeNo

Fed up of Bupa

Fed up of BupaCranbourne East

Total rip off!

published

It is only good as an accident policy, I was told this by one their customer consultants themselves! I was also told that even if the policy holder is not aware they have a certain condition, ALMOST ALL claims will be considered as pre existing...EVEN IF THE POLICY HOLDER IS UNAWARE OF THIS INFORMATION.

Beware of getting a visitor plus extras cover. It is absolutely useless.

Insurance claim madeYes
2 comments
Bupa Financial Services
David H.Bupa Financial Services
Fed up of Bupa
Fed up of Bupa

Hi Claire,
I am happy to discuss this further. It would be great if you can provide me your email.


Why Pay More??

published
Insurance claim madeNo

Rob

RobSunbury

  • Verified customer

Email Response Times

published

Policy purchase was easy and straight forward however when I asked for a copy of the policy to be emailed to me while I was overseas it took 7 days for a response.

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Travel Insurance for those over seventy

published

Speak to a Bupa consultant. If one has a pre-existing medical condition and is a long standing Bupa customer, the policy is then not so difficult to put in place. The Bupa website application form is not easy to fill out correctly. It is essential that there be provision for long standing Bupa customers. No claim was made so cannot comment on the customer support.

Insurance claim madeNo
2 comments
Bupa Financial Services
David H.Bupa Financial Services
John
John

Thank-you for your reply. Yes, the Bupa consultant I spoke to on the phone was very helpful. For older people with pre-existing medical problems, a person can help, but a computer can't.
John

Buying the travel insurance was easy

published

Buying the travel insurance was easy but I didn't have to make a claim so cannot comment on that facet of the insurance. I have pre-existing medical conditions which are accepted as OK but it would have been interesting to see if a claim would have been covered on one of those.

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services

I trust BUPA

published

I have arranged my travel insurance through BUPA for the last few trips. There insurance rates are competitive and setting up the insurance is easy. I haven’t had to make a claim but I trust that BUPA have arranged very fair insurance through their provider.

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Wendy F

Wendy FSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Worst travel insurance

published

This is the worst travel insurance ever, do not use it as they do not help you when overseas... I was stuck in Tanzania pooing blood and they did nothing. I couldn’t contact their phone number, so I sent the info back to family in Australia and they submitted it on my behalf, we had to seek medical advice and get ourselves back to Australia. I am submitting my claim and they better pay up....I will be making a formal complaint to them. Wendy

November 11th 2017 Update: Still waiting for a phone call

I placed a complaint on this page, I received a message asking for my contact details that was five days ago, I’m still waiting for a call to be made to assess my complaint...not happy....

Insurance claim madeYes
5 comments
Bupa Financial Services
David H.Bupa Financial Services
Wendy F
Wendy F

I will but could you supply me with your private message details please

Wendy F
Wendy F

Erin I need your message details


Insurance declined

published

Insurance declined, very frustrated as have taken travel insurance out twice this year all good, wanting cover again for a cruise, declined even though I received an email hoping I had a good Holiday and hoping to hear from me again.

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Great value

published

Policy was easy to arrange and good value. Paperwork arrived via email and hard copy. Very good service. Not too difficult to answer all the medical questions and of course it is always easy when you are honest

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Great value and easy to set up.

published

Policy was easy to set up and good value for BUPA members. I have never had to make a claim so have no experience in this end of the transaction.

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services
Keith

KeithSydney, NSW

  • 8 reviews

Was easy to get and worthwhile

published
Insurance claim madeYes
1 comment
Bupa Financial Services
David H.Bupa Financial Services
Mike

MikeGreater Melbourne (Metropolitan), VIC

  • 3 reviews

No cover for Liquidation

published

I have been using Bupa travel insurance recently. However I will use others next time. One of the tour providers for my last trip was placed into liquidation 2 days before the scheduled trip despite being accredited by ATAS and AFTA.. The industry accreditation was worthless and Bupa does not cover insolvency. So I am searching for a new travel insurance provider. QBE looks like it might meet my needs but I’m still looking.

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Nick

NickBrisbane

  • Verified customer

Best Insurance for Health, Home, Contents, Car, Travel

published

We've been with BUPA since MBF days. Our family has all its insurance products with BUPA. Great savings with multiple products = unbeatable rates! Also when my dad had cancer, BUPA covered all his hospital costs so my dad could focus on recovering and not stressing about bills.

Insurance claim madeNo
2 comments
Bupa Financial Services
David H.Bupa Financial Services
Nick
Nick

  • Verified customer

Easy and straight forward. Great value.

published

I have been a member since 2009 and I was not even aware Bupa covered travel.
I heard via word of mouth so I called up and I was good to go with travel insurance within 15 minutes.
It was super easy and no fuss a whatsoever. I found it to be excellent value and the customer service, I could not fault. I feel relaxed about my upcoming holiday now it's all taken care of.

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services

  • Verified customer

Travel insurance that doesn't cover valuables while traveling

published

Bupa's travel insurance is worthless when it comes to claims. Their policy clearly mentions that electronic items are covered by their non-medical insurance: "14.1: If the policyholder has chosen the Non-Medical Option, the Company shall compensate the insured for the following items belonging to the insured on his/her travel outside his/her country of permanent residence: baggage,
electronic equipment, cash, tickets, credit cards, drivers license, securities and passports."
Yet when I tried to claim for my damaged camera, they have refused to compensate me.

Insurance claim madeYes
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Very pleased!

published

We are existing health insurance customers and needed travel insurance for our trip to the USA. I have had difficulties in the past, not because I have ever had a claim, but because I have a genetic clotting disorder and many companies will not cover people on Warfarin. I called into the Launceston office, and the staff were very helpful. We did a "practice run" to see if there would be any problems, and there weren't. The online forms were simple to completer at home, and responses and paperwork were received quickly. Fortunately, we have continued not to make a claim, and have no hesitation on in using with Bupa again. Additionally, the cost was actually less that we have been charged by other companies for previous trips.

Insurance claim madeNo
1 comment
Bupa Financial Services
David H.Bupa Financial Services

Page 2 of 7

Questions & Answers

gul b.

gul b.asked

Will it cover my pregnancy ? A C-Section in USA I will be travelling US to give birth so will cover the delievery ??? What are the conditions and procedure

No answers

Phil

Philasked

I am travelling to Thailand for an extended stay as I do each year.
I own a motorcycle over there.
Yes I have an Australian motorcycle licence and a Thai motorcycle licence and wear a helmet.
Now my concern.
I worry about lying on the road somewhere after an accident and being taken to a private hospital
Am I covered for private hospital?
I need a policy that will cover private care because the public hospitals are bad
Even Thai people say they might die in public hospital system.
Just need peace of mind that if something happens I can get good emergency treatment at a private hospital
Phil

1 answer
Sharon
Sharon

Hi Phil, It might be better to talk to BUPA themselves as our particular policy said that we weren't covered for quad bikes or motorcycles in Bali. They were great when we asked questions so hopefully you can give them your scenario and they will give you a direct answer.


Hanum

Hanumasked

Hi there, may I ask if non-Australian is eligible for the BUPA travel insurance and does it covers pregnancy? I'm a Malaysian and going to Australia for holiday. I'm looking for travel insurance that can cover pregnancy while in Australia.

No answers

Get an answer from our members and Bupa Financial Services representatives

Details

Bupa Travel Insurance - Domestic Plan

Bupa Travel Insurance - Domestic Plan

2 reviews
Bupa Travel Insurance - Essentials Plan

Bupa Travel Insurance - Essentials Plan

No reviews
Bupa Travel Insurance - Premium Plan

Bupa Travel Insurance - Premium Plan

No reviews
Bupa Travel Insurance - Platinum Plan

Bupa Travel Insurance - Platinum Plan

No reviews
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 134 135134 135134 135134 135
Email Address info@bupa.com.auinfo@bupa.com.auinfo@bupa.com.auinfo@bupa.com.au
24-Hour Phone Contact NoNoNoNo
Online Live Chat NoNoNoNo
Other Insurance Types Offered Car, Health, Home and Contents and PetCar, Health, Home and Contents and PetCar, Health, Home and Contents and PetCar, Health, Home and Contents and Pet
UnderwriterInsurance Australia LimitedInsurance Australia LimitedInsurance Australia LimitedInsurance Australia Limited
Maximum Age Covered 85 years old85 years old85 years old85 years old
Medical Coverage
Overseas Emergency Assistance Not IncludedUnlimitedUnlimitedUnlimited
Accidental Death$10,000Not Included$15,000$25,000
Emergency DentalNot IncludedUnlimitedUnlimitedUnlimited
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
Resumption of Journey Not IncludedNot Included$2,500$6,000
Hospital Cash AllowanceNot Included$50 per day, up to $1,000$50 per day, up to $3,000$50 per day, up to $6,000
Overseas Emergency Medical & Hospital ExpensesNot IncludedUnlimitedUnlimitedUnlimited
Loss of Income$4,500Not Included$6,500$10,400
Permanent Disability$10,000Not Included$15,000$25,000
Luggage & Personal Effects
Theft of Cash Not IncludedNot IncludedNot Included$500
Delayed Luggage $500Not Included$500 after 10 hours$750
Credit Card Fraud$500 as part of Travel Documents cover$1,000 as part of Travel Documents cover$2,000 as part of Travel Documents cover$3,000 as part of Travel Documents cover
Travel Documents / Passport $500$1,000$2,000$3,000
Maximum Single Item Limit $1,500 (Laptops or Cameras)$750 (Laptops or Cameras)$1,500 (Laptops or Cameras)$3,000 (Laptops or Cameras)
Luggage & Personal Effects $2,500$3,000$7,500$15,000
Ancillary
Personal Liability $1,000,000.00$1,000,000.00$2,000,000.00$2,500,000.00
Rental Vehicle Excess $4,000Not Included$3,000$5,000
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care Not IncludedNot IncludedNot Included$650
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure IncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra

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