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Bupa Travel Insurance

Bupa Travel Insurance (page 3 of 7)

Domestic, Premium, Platinum, Essentials
4.0 from 134 reviews

Reviews

4.0

134 reviews
5
(72)
4
(31)
3
(6)
2
(5)
1
(20)
  • Value for Money
    4.0 (4)
  • Transparency
    3.7 (3)
  • Customer Service
    3.5 (4)
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Travel insurance that doesn't cover valuables while traveling

published

Bupa's travel insurance is worthless when it comes to claims. Their policy clearly mentions that electronic items are covered by their non-medical insurance: "14.1: If the policyholder has chosen the Non-Medical Option, the Company shall compensate the insured for the following items belonging to the insured on his/her travel outside his/her country of permanent residence: baggage,
electronic equipment, cash, tickets, credit cards, drivers license, securities and passports."
Yet when I tried to claim for my damaged camera, they have refused to compensate me.

Insurance claim madeYes
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services

Very pleased!

published

We are existing health insurance customers and needed travel insurance for our trip to the USA. I have had difficulties in the past, not because I have ever had a claim, but because I have a genetic clotting disorder and many companies will not cover people on Warfarin. I called into the Launceston office, and the staff were very helpful. We did a "practice run" to see if there would be any problems, and there weren't. The online forms were simple to completer at home, and responses and paperwork were received quickly. Fortunately, we have continued not to make a claim, and have no hesitation on in using with Bupa again. Additionally, the cost was actually less that we have been charged by other companies for previous trips.

Insurance claim madeNo
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services

Easy to organise!

published

Great value. Very easy to set up, as we are Bupa clients any medical issues are already known! Very satisfied, didn't have any claims this time but have once before and the response was immediate.

Insurance claim madeNo
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services
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Helen

HelenWagga Wagga

  • 2 reviews

Excellent value even with pre existing conditions. Will use again

published

Very good value. Staff very helpful with policy. Didn't need to make any claims but was at ease knowing help was only a phone call away will definitely use again and recommend

Insurance claim madeNo
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services
Kay G

Kay GDarwin

Just in Case

published

The policy was easy to apply for on-line and set up. I have a pre-existing medical condition it was easy to identify and include in my initial on-line application. The pricing was similar to other travel insurance being offered in the market. I didn't experience any mishaps either to myself, my plans or my luggage, I can't comment on how easy it is to lodge a claim.

Insurance claim madeNo
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services

Excellent cover

published

After looking at various other insurances we settled on Bupa. Great knowledge and quick over the phone service was a winner. Existing medical issues were no problem and the price was more competitive. Would recommend to anyone.

Insurance claim madeNo
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services
Gary W

Gary WMelbourne

Quick & Easy with great customer service

published

Found BUPA travel insurance very good value for money. I have a preexisting medical condition that I wanted included in my cover and was given great support in applying for this over the phone. Quick and easy process with PDS & Insurance Certificate provided electronically & via post. Second time we have used BUPA, will definitely use again.

Insurance claim madeNo
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services
Julie

Julieperth

  • 2 reviews

Fantastic customer service

published

I didn't get to go on my trip because I broke my ankle just a few days before I was due to leave. Thankfully I had travel insurance with BUPA and got a full refund of my fully paid for holiday from them. It was so easy and the service was so professional and friendly. I will definitely use BUPA again.

Insurance claim madeYes
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services
Jean HH

Jean HHAdelaide

Travel insurance a must have

published

It was easy to purchase cover using BUPA. Felt very confident that if things did go wrong while I was away BUPA would be there to help. Cover was just what I needed to give this reassurance.

Insurance claim madeNo
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services
Travel Insurance

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Luggage

published

Had to place a claim for lost luggage informed Insurance actioned instantly . Insurance company maintained fortnightly contact with supportive role really amazing .Excellent customer service. Still ongoing have shown diligence in the recovery of the suitcase. MY partner who has MND has made the experience of a claim simplified

Insurance claim madeYes
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services

Very helpful

published

I found BUPA very good value for money. I had a preexisting medical condition that I wanted included in my cover and I was given fantastic support in applying by a customer support person over ther phone.

Insurance claim madeNo
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services
Steve R

Steve R

  • 4 reviews

Information Request

published

I am an Expat Aussie, living in the USA. As I was returning to Australia for a temporary visit of 5 months I inquired whether you had a policy available for this purpose. A few responses and then left hanging. Was only trying to spend my money in Australia instead of the USA company I usually use.

Insurance claim madeNo
2 comments
Bupa Financial Services
Gretchen F.Bupa Financial Services
Steve R
Steve R

To late.

Eva V

Eva VSydney

Immediate caring service

published

excellent value
Setting up was as easy as going into a Bupa office
At all times the company acted at top level. Unfortunately we needed to claim and it couldn't have been easier. Excelllent phone assistance when needed.

Insurance claim madeYes
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services

Proactive service provider appreciated

published

The process of taking out the policy was very straightforward. Fortunately, I didn't need to make a claim but I was impressed that, whilst on my travels, when two terrorist events happened in the UK, I received an email advising me what to do if I needed assistance. This proactive approach was appreciated. I will definitely use again.

Insurance claim madeNo
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services

Highly satisfied, will use for future insurance.

published

I fractured my Elbow while snowboarding (on trail). I submitted receipts for XRays, Painkillers and a follow up doctors visit which was all reimbursed within about 2 weeks of being submitted. The people over the phone were and easy to deal with.

The price can be slightly higher than other companies however they seem ethical, from my experience (which cannot be said for some other companies) so worth seriously considering.

Insurance claim madeYes
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services
Travel Insurance

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Dean

Dean

  • 3 reviews

Straight forward travel insurance

published

It was easy to purchase standard cover online - it would have been great if pre-existing conditions could be dealt with as simply. As it was, decided to take the risk that there was nothing that would happen related to well-controlled and recently reviewed medical conditions. With the discount for Bupa members it was good value.

Insurance claim madeNo
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services

Peace of Mind

published

Our policy was easy to set up. We were contacted after the Manchester & London atrocities to see if we were ok. Fortunately we were but appreciated the offer of support if needed. Felt so sad for those affected.

Insurance claim madeNo
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services

Easy to set up online and great service during our travel

published

Policy was very easy to set up. We never needed to make a claim, however we really appreciated the support emails we received when there were incidents in countries we had added to our policy. We would definitely recommend Bupa Travel Insurance. In fact, we took out a second policy with Bupa after we decided extend our travel plans and wouldn't hesitate to use Bupa again in the future.

Insurance claim madeNo
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services
bigtro

bigtroWangi Wangi

Good to go away and have confidence knowing you are covered.

published

It was good knowing you has the best coverage if anything went wrong, and it nearly did, left my camera on a seat and was still there when we went back.

Insurance claim madeNo
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services
bluecat

bluecat

  • 2 reviews

Frustrated.

published
Insurance claim madeNo
1 comment
Bupa Financial Services
Gretchen F.Bupa Financial Services
Page 3 of 7
See all Bupa Travel Insurance reviews

Questions & Answers

gul b.

gul b.asked

Bupa Travel Insurance

Will it cover my pregnancy ? A C-Section in USA I will be travelling US to give birth so will cover the delievery ??? What are the conditions and procedure

No answers
Phil

Philasked

Bupa Travel Insurance

I am travelling to Thailand for an extended stay as I do each year.
I own a motorcycle over there.
Yes I have an Australian motorcycle licence and a Thai motorcycle licence and wear a helmet.
Now my concern.
I worry about lying on the road somewhere after an accident and being taken to a private hospital
Am I covered for private hospital?
I need a policy that will cover private care because the public hospitals are bad
Even Thai people say they might die in public hospital system.
Just need peace of mind that if something happens I can get good emergency treatment at a private hospital
Phil

1 answer
Sharon
Sharon

Hi Phil, It might be better to talk to BUPA themselves as our particular policy said that we weren't covered for quad bikes or motorcycles in Bali. They were great when we asked questions so hopefully you can give them your scenario and they will give you a direct answer.

Hanum

Hanumasked

Bupa Travel Insurance

Hi there, may I ask if non-Australian is eligible for the BUPA travel insurance and does it covers pregnancy? I'm a Malaysian and going to Australia for holiday. I'm looking for travel insurance that can cover pregnancy while in Australia.

No answers

Get an answer from our members and Bupa Financial Services representatives

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