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Bupa Travel Insurance

Bupa Travel Insurance (page 3 of 7)

Domestic, Essentials, Platinum and Premium
4.0 from 132 reviews

Easy to organise!

Great value. Very easy to set up, as we are Bupa clients any medical issues are already known! Very satisfied, didn't have any claims this time but have once before and the response was immediate.

Insurance claim madeNo
1 comment
Hi there, Thank you for taking the time to leave your feedback – we really appreciate it. We’re glad to hear that you had a good experience with us and we hope we can assist you again in the future. Hope you had a wonderful trip. Many thanks, Erin

Excellent value even with pre existing conditions. Will use again

Very good value. Staff very helpful with policy. Didn't need to make any claims but was at ease knowing help was only a phone call away will definitely use again and recommend

Insurance claim madeNo
1 comment
Hi Helen, Thank you for taking the time to leave your feedback – it's very much appreciated and we’re glad to hear you had a good experience with us. I hope we can assist you again in the future. Many thanks, Erin

Just in Case

The policy was easy to apply for on-line and set up. I have a pre-existing medical condition it was easy to identify and include in my initial on-line application. The pricing was similar to other travel insurance being offered in the market. I didn't experience any mishaps either to myself, my plans or my luggage, I can't comment on how easy it is to lodge a claim.

Insurance claim madeNo
1 comment
Hi Kay, Thank you for taking the time to leave your feedback – we really appreciate it. We’re glad to hear that you had a good experience when taking out your policy and we hope we can assist you again in the future. Hope you had a fantastic trip. Many thanks, Erin

Excellent cover

After looking at various other insurances we settled on Bupa. Great knowledge and quick over the phone service was a winner. Existing medical issues were no problem and the price was more competitive. Would recommend to anyone.

Insurance claim madeNo
1 comment
Hi Ted, Thank you for taking the time to leave your feedback – we greatly appreciate it and we’re glad to hear you had a good experience with us. I hope we can assist you again in the future. Many thanks, Erin

Quick & Easy with great customer service

Found BUPA travel insurance very good value for money. I have a preexisting medical condition that I wanted included in my cover and was given great support in applying for this over the phone. Quick and easy process with PDS & Insurance Certificate provided electronically & via post. Second time we have used BUPA, will definitely use again.

Insurance claim madeNo
1 comment
Hi Gary, Thank you for taking the time to leave your feedback – it is greatly appreciated. We’re glad to hear that you had a good experience with our team when taking out your policy. I hope we can assist you again in the future. Many thanks, Erin

Fantastic customer service

I didn't get to go on my trip because I broke my ankle just a few days before I was due to leave. Thankfully I had travel insurance with BUPA and got a full refund of my fully paid for holiday from them. It was so easy and the service was so professional and friendly. I will definitely use BUPA again.

Insurance claim madeYes
1 comment
Hi Julie, Thank you for taking the time to leave your feedback – we really appreciate it. Sorry to hear about your ankle but I’m glad we could help. I hope we can assist you again with any future trips. Many thanks, Erin

Travel insurance a must have

It was easy to purchase cover using BUPA. Felt very confident that if things did go wrong while I was away BUPA would be there to help. Cover was just what I needed to give this reassurance.

Insurance claim madeNo
1 comment
Hi Jean, Thank you for taking the time to leave your feedback - it is much appreciated. We always aim to be here if you ever need us, and I hope we can assist you again in the future. Many thanks Michelle

Luggage

Had to place a claim for lost luggage informed Insurance actioned instantly . Insurance company maintained fortnightly contact with supportive role really amazing .Excellent customer service. Still ongoing have shown diligence in the recovery of the suitcase. MY partner who has MND has made the experience of a claim simplified

Insurance claim madeYes
1 comment
Hi Rick, Thank you for your feedback - it is much appreciated. It's great to hear that you were satisfied with the customer experience you received, and I hope we can assist you again in the future. Many thanks Michelle

Very helpful

I found BUPA very good value for money. I had a preexisting medical condition that I wanted included in my cover and I was given fantastic support in applying by a customer support person over ther phone.

Insurance claim madeNo
1 comment
Hi Diane, Thank you for taking the time to leave your feedback - it is much appreciated. I will be sure to pass on your positive comments to our sales consultants. Hope you had a wonderful trip and we look forward to assisting again in the future. Many thanks Michelle

Information Request

I am an Expat Aussie, living in the USA. As I was returning to Australia for a temporary visit of 5 months I inquired whether you had a policy available for this purpose. A few responses and then left hanging. Was only trying to spend my money in Australia instead of the USA company I usually use.

Insurance claim madeNo
2 comments
Hi Steve, I'm sorry to hear you had a poor experience when trying to arrange Travel Insurance with us. If you would like to send me your contact details via private message I will arrange for a consultant to call you at a suitable time to discuss further. Many thanks MichelleTo late.

Immediate caring service

excellent value
Setting up was as easy as going into a Bupa office
At all times the company acted at top level. Unfortunately we needed to claim and it couldn't have been easier. Excelllent phone assistance when needed.

Insurance claim madeYes
1 comment
Hi Eva, Thank you for taking the time to leave your feedback. I am glad we were able to assist and I will be sure to share with the team. Many thanks Michelle

Proactive service provider appreciated

The process of taking out the policy was very straightforward. Fortunately, I didn't need to make a claim but I was impressed that, whilst on my travels, when two terrorist events happened in the UK, I received an email advising me what to do if I needed assistance. This proactive approach was appreciated. I will definitely use again.

Insurance claim madeNo
1 comment
Hi Kim, Thanks for taking the time to leave your feedback - we really appreciate it. I hope Bupa can be of assistance again for future trips. Many thanks Michelle

Highly satisfied, will use for future insurance.

I fractured my Elbow while snowboarding (on trail). I submitted receipts for XRays, Painkillers and a follow up doctors visit which was all reimbursed within about 2 weeks of being submitted. The people over the phone were and easy to deal with.

The price can be slightly higher than other companies however they seem ethical, from my experience (which cannot be said for some other companies) so worth seriously considering.

Insurance claim madeYes
1 comment
Hi Hayden, Thanks for taking the time to leave your feedback - we really appreciate it. Sorry to hear about your elbow - hope it didn't ruin your trip, but glad we could be there to help. I hope we can assist again in the future. Thanks Michelle

Straight forward travel insurance

It was easy to purchase standard cover online - it would have been great if pre-existing conditions could be dealt with as simply. As it was, decided to take the risk that there was nothing that would happen related to well-controlled and recently reviewed medical conditions. With the discount for Bupa members it was good value.

Insurance claim madeNo
1 comment
Hi Dean, Thank you for your feedback - we are always working to improve our online customer experience and I will certainly share your feedback with the team. We hope you had a great trip and hoping we can assist you again in the future. Many thanks Michelle

Peace of Mind

Our policy was easy to set up. We were contacted after the Manchester & London atrocities to see if we were ok. Fortunately we were but appreciated the offer of support if needed. Felt so sad for those affected.

Insurance claim madeNo
1 comment
Hi there, Thank you for taking the time to leave your feedback - we always hope to be there to help if needed and hope Bupa can assist you again in the future. Many thanks Michelle

Easy to set up online and great service during our travel

Policy was very easy to set up. We never needed to make a claim, however we really appreciated the support emails we received when there were incidents in countries we had added to our policy. We would definitely recommend Bupa Travel Insurance. In fact, we took out a second policy with Bupa after we decided extend our travel plans and wouldn't hesitate to use Bupa again in the future.

Insurance claim madeNo
1 comment
Hi Rose, Thank you for your feedback - we really appreciate you taking the time to leave a review and we hope we can continue to assist in the future. Hope you had a fantastic trip. Many thanks Michelle

Good to go away and have confidence knowing you are covered.

It was good knowing you has the best coverage if anything went wrong, and it nearly did, left my camera on a seat and was still there when we went back.

Insurance claim madeNo
1 comment
Thanks for leaving your feedback - we really appreciate it. We hope we can be here to help again for your future trips. Thanks Michelle

Frustrated.

Existing Medical Conditions: I thought that i could and would be able to get Travel insurance from my health insurer Bupa however I was declined. So what does a person do these days. Have had a heart attack, 1stent inserted and have since been on medication to prevent this happening again this was 14 years ago. Your fine print says if my condition changes reapply, well I'm on this medication for the rest of my life to prevent another attack and so are thousands of people.. So does this mean I cannot travel overseas, the only restriction to that has been made by you. All i want is peace of mind while on a holiday, and prepared to pay extra. Please do not reply by using i am sorry we haven't met your expectations. The expectation was that being a health insurer i would be able to obtain travel insurance. May i suggest you revisit pre existing conditions we live normal long lives which is being managed by our health professionals and the medication etc. that make that happen.

Insurance claim madeNo
1 comment
Hi there I am really sorry to hear about your frustrations. I would be keen to arrange for a specialist from our travel team to give you a call to discuss this pre-existing condition further and see if another review could be possible. If you could please send me your contact details and confirm if there is a suitable time to call I will arrange for this to happen. Many thanks in advance, Michelle

Seniors Travelling with confidence

Being over 70 other companies quoted ridiculous prices, so when I went to my private medical insurer, I was so surprised at the comprehensive cover, and the difference in price was extraordinary. We are in pretty good health for our ages, and will be travelling again next year. thank you for not considering us a burden because of our age!
Jan Billett

Insurance claim madeNo
1 comment
Hi Jan, Thank you so much for taking the time to leave us your feedback - we are pleased we could assist you and it is great to know we can be there for our members when they need us. We hope you had a wonderful trip and hope we can assist you again for your trip next year. Should you have any queries please do not hesitate to contact our team. Many thanks Michelle

Cruise trip around Kimberley coast.

Taking out my travel insurance for my just completed trip was easy and efficient through Bupa. Fortunately I did not need to make a claim. I will re-assess after my next trip overseas in August.

Insurance claim madeNo
1 comment
Hi Meg, Thanks for leaving us your feedback - we really appreciate it. Hope you had a wonderful trip and we look forward to assisting you again on your next trip. Thanks Michelle

Page 3 of 7

Questions & Answers

I am travelling to Thailand for an extended stay as I do each year. I own a motorcycle over there. Yes I have an Australian motorcycle licence and a Thai motorcycle licence and wear a helmet. Now my concern. I worry about lying on the road somewhere after an accident and being taken to a private hospital Am I covered for private hospital? I need a policy that will cover private care because the public hospitals are bad Even Thai people say they might die in public hospital system. Just need peace of mind that if something happens I can get good emergency treatment at a private hospital Phil
1 answer
Hi Phil, It might be better to talk to BUPA themselves as our particular policy said that we weren't covered for quad bikes or motorcycles in Bali. They were great when we asked questions so hopefully you can give them your scenario and they will give you a direct answer.

Hi there, may I ask if non-Australian is eligible for the BUPA travel insurance and does it covers pregnancy? I'm a Malaysian and going to Australia for holiday. I'm looking for travel insurance that can cover pregnancy while in Australia.
No answers

Hi there, I made a travel Insurance for me and i am pregnant, during all the process i was not asked if i am pregnant or not but i heard from others that they cover me anyway...is that correct? i got the premium one* thank you in advance.
No answers

Details

Bupa Travel Insurance - Platinum PlanBupa Travel Insurance - Premium PlanBupa Travel Insurance - Essentials PlanBupa Travel Insurance - Domestic Plan
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 134 135134 135134 135134 135
Email Address info@bupa.com.auinfo@bupa.com.auinfo@bupa.com.auinfo@bupa.com.au
24-Hour Phone Contact NoNoNoNo
Online Live Chat NoNoNoNo
Other Insurance Types Offered Car, Health, Home and Contents and PetCar, Health, Home and Contents and PetCar, Health, Home and Contents and PetCar, Health, Home and Contents and Pet

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