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Bupa Travel Insurance

Bupa Travel Insurance

Domestic, Premium, Essentials, Platinum
3.9 from 135 reviews · View Statistics
See the Best Travel Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Bupa Financial Services

Reviews

  • Value for Money
    1.0 (1)
  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (1)
Previous
Next

Made a claim but I was the one following up with the airline! NOT RECOMMENDED!!!

published
Incentivised Review No
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Taylor
TaylorSydney
  • 21 reviews
  • 8 likes

Cant get an answer

published

The company cannot establish if you are covered without proceeding with a full claim with claim managers only available in the week. This caused significant distress following a family death trying to understand the best course of action at a difficult time. I would never insure with them again and will be changing health insurer also as a result

Value for Money
Transparency

I will never use BUPA!

published

I usually use BUPA when I travel overseas but last year when I tried to make a claim due to the fact my flight was delayed by 15hrs which meant I lost 1-day accommodation & my car transfer was missed to due my flight. BUPA said I could not make that claim because it was a a technical issue with the airline. Is this not the reason why we buy travel insurance????

Insurance claim madeYes
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Trent
Trent
  • 2 reviews
  • 6 likes

Misleading policy

published

My flight was delayed in Vietnam overnight for 18 + hours. I had to urgently get to Sydney and took another flight, thinking (based on the policy) I was covered for delayed travel. Some pages of the policy stated: “canceled or rescheduled travel” unlimited for singles. The fine print unfortunately meant that if the carrier has delayed due to engineering reasons, I wasn’t covered at all for the alternate flight I purchased. Also I had to chase up the CGU end of the operation to get any clarification, they weren’t overly proactive about getting in touch.

Insurance claim madeYes
Puna
PunaLong Jetty

Conditions not covered.

published

Disappointed to find out that BUPA Travel Insurance (CGU) was not able to cover my pre exisitng condition although I have not had problems doing so in the past either through BUPA or alternate travel insurers.

Insurance claim madeNo
Bupa Financial Services
Gretchen F.Bupa Financial Services

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Next

Hidden exclusions in travel insurance. I'm going back to RAA.

published
Insurance claim madeYes
Bupa Financial Services
Gretchen F.Bupa Financial Services
Tess S
Tess S

I do not know how to private message you, Sarah. I've lost $170 but I am happy in knowing I may have stopped some others from mistakenly thinking cancelled flights are covered and to consider this before taking out insurance with BUPA. Thanks anyway.

Bupa Financial Services
Gretchen F.Bupa Financial Services

Hi Tess, thanks for your message.
I have sent you a private message in which you can reply to.
Thanks,
Sarah

Steve
StevePerth
  • 4 reviews
  • 5 likes

Very Poor

published

Currently going through a dispute process. It was to my surprise that the travel policy is not BUPA but unwritten by CGU. Dealing with the representatives was stressful, and it felt like the first instance was to reject a claim irrespective of the details and the circumstances. I only went with BUPA because I have Health Insurance with them. I shall be reviewing that policy now based on them washing their hands of the claim.

Insurance claim madeYes
Bupa Financial Services
Gretchen F.Bupa Financial Services
Steve
Steve

Please provide me your contact details and I shall contact you directly. Thanks
Steve

Bupa Financial Services
Gretchen F.Bupa Financial Services

Hi Steve, I have just sent you a private message.
Thanks,
Sarah

Patrick
Patricksydney

Incredibly poor experience with BUPA

published
Insurance claim madeYes
Bupa Financial Services
Gretchen F.Bupa Financial Services
Fed up of Bupa
Fed up of BupaCranbourne East

Total rip off!

published

It is only good as an accident policy, I was told this by one their customer consultants themselves! I was also told that even if the policy holder is not aware they have a certain condition, ALMOST ALL claims will be considered as pre existing...EVEN IF THE POLICY HOLDER IS UNAWARE OF THIS INFORMATION.

Beware of getting a visitor plus extras cover. It is absolutely useless.

Insurance claim madeYes
Bupa Financial Services
Gretchen F.Bupa Financial Services
Fed up of Bupa
Fed up of Bupa

Hi Claire,
I am happy to discuss this further. It would be great if you can provide me your email.

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Wendy F
Wendy FSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Worst travel insurance

published

This is the worst travel insurance ever, do not use it as they do not help you when overseas... I was stuck in Tanzania pooing blood and they did nothing. I couldn’t contact their phone number, so I sent the info back to family in Australia and they submitted it on my behalf, we had to seek medical advice and get ourselves back to Australia. I am submitting my claim and they better pay up....I will be making a formal complaint to them. Wendy

November 11th 2017 Update: Still waiting for a phone call

I placed a complaint on this page, I received a message asking for my contact details that was five days ago, I’m still waiting for a call to be made to assess my complaint...not happy....

Insurance claim madeYes
Bupa Financial Services
Gretchen F.Bupa Financial Services
Wendy F
Wendy F

I will but could you supply me with your private message details please

Wendy F
Wendy F

Erin I need your message details

Travel insurance that doesn't cover valuables while traveling

published

Bupa's travel insurance is worthless when it comes to claims. Their policy clearly mentions that electronic items are covered by their non-medical insurance: "14.1: If the policyholder has chosen the Non-Medical Option, the Company shall compensate the insured for the following items belonging to the insured on his/her travel outside his/her country of permanent residence: baggage,
electronic equipment, cash, tickets, credit cards, drivers license, securities and passports."
Yet when I tried to claim for my damaged camera, they have refused to compensate me.

Insurance claim madeYes
Bupa Financial Services
Gretchen F.Bupa Financial Services
Steve R
Steve R
  • 4 reviews
  • 1 like

Information Request

published

I am an Expat Aussie, living in the USA. As I was returning to Australia for a temporary visit of 5 months I inquired whether you had a policy available for this purpose. A few responses and then left hanging. Was only trying to spend my money in Australia instead of the USA company I usually use.

Insurance claim madeNo
Bupa Financial Services
Gretchen F.Bupa Financial Services
Steve R
Steve R

To late.

bluecat
bluecat
  • 2 reviews
  • 2 likes

Frustrated.

published
Insurance claim madeNo
Bupa Financial Services
Gretchen F.Bupa Financial Services

It is a Scammer

published

I bought a travel insurance for traveling overseas Jan 2017. The insurance policy was covering different things including Overseas Dental with $200 excess, I had an emergency situation with too much pain and had to fix it just to avoid pain to come back Australia, I claimed and they said we only pay for accidents or in some situation like someone punch in your face !!! why someone should punch in my face and I need to insure myself for punch? Í travelled almost 40 countries for wildlife photography which most of them are dangerous and never someone punched me. What do you mean?

Insurance claim madeYes
Bupa Financial Services
Gretchen F.Bupa Financial Services
HASHEM
HASHEM

You need to explain it while customers call you to buy an insurance OR explain it clearly on the policy you send to customers, Its the reason people call this behaviour: SCAM

Bupa Financial Services
Gretchen F.Bupa Financial Services
Craig
CraigPerth
  • 2 reviews
  • 4 likes

Bupa Travel Insurance - CGU

published
Insurance claim madeYes
Bupa Financial Services
Gretchen F.Bupa Financial Services
Craig
Craig
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Questions & Answers

gul b.
gul b.asked
Bupa Travel Insurance

Will it cover my pregnancy ? A C-Section in USA I will be travelling US to give birth so will cover the delievery ??? What are the conditions and procedure

No answers
Phil
Philasked
Bupa Travel Insurance

I am travelling to Thailand for an extended stay as I do each year.
I own a motorcycle over there.
Yes I have an Australian motorcycle licence and a Thai motorcycle licence and wear a helmet.
Now my concern.
I worry about lying on the road somewhere after an accident and being taken to a private hospital
Am I covered for private hospital?
I need a policy that will cover private care because the public hospitals are bad
Even Thai people say they might die in public hospital system.
Just need peace of mind that if something happens I can get good emergency treatment at a private hospital
Phil

1 answer
Sharon
Sharon

Hi Phil, It might be better to talk to BUPA themselves as our particular policy said that we weren't covered for quad bikes or motorcycles in Bali. They were great when we asked questions so hopefully you can give them your scenario and they will give you a direct answer.

Hanum
Hanumasked
Bupa Travel Insurance

Hi there, may I ask if non-Australian is eligible for the BUPA travel insurance and does it covers pregnancy? I'm a Malaysian and going to Australia for holiday. I'm looking for travel insurance that can cover pregnancy while in Australia.

No answers
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Bupa Travel Insurance

Details

Compare all 4 Bupa Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Health, Home and Contents and PetCar, Health, Home and Contents and PetCar, Health, Home and Contents and PetCar, Health, Home and Contents and Pet
UnderwriterInsurance Australia LimitedInsurance Australia LimitedInsurance Australia LimitedInsurance Australia Limited
Maximum Age Covered 85 years old85 years old85 years old85 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedNot Included
Accidental Death$25,000$15,000Not Included$10,000
Emergency DentalUnlimitedUnlimitedUnlimitedNot Included
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
Resumption of Journey $6,000$2,500Not IncludedNot Included
Hospital Cash Allowance$50 per day, up to $6,000$50 per day, up to $3,000$50 per day, up to $1,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedNot Included
Loss of Income$10,400$6,500Not Included$4,500
Permanent Disability$25,000$15,000Not Included$10,000
Luggage & Personal Effects
Theft of Cash $500Not IncludedNot IncludedNot Included
Delayed Luggage $750$500 after 10 hoursNot Included$500
Credit Card Fraud$3,000 as part of Travel Documents cover$2,000 as part of Travel Documents cover$1,000 as part of Travel Documents cover$500 as part of Travel Documents cover
Travel Documents / Passport $3,000$2,000$1,000$500
Maximum Single Item Limit $3,000 (Laptops or Cameras)$1,500 (Laptops or Cameras)$750 (Laptops or Cameras)$1,500 (Laptops or Cameras)
Luggage & Personal Effects $15,000$7,500$3,000$2,500
Ancillary
Personal Liability $2,500,000$2,000,000$1,000,000$1,000,000
Rental Vehicle Excess $5,000$3,000Not Included$4,000
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care $650Not IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure IncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
Compare all 4 Bupa Travel Insurance
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