Made a claim but I was the one following up with the airline! NOT RECOMMENDED!!!
I don't recommend bupa travel insurance!
We were suppose to have a holiday to the Philippines 2 years ago but because of Covid this was cancelled.
In the course of almost 2 years I was contacting the Airline for a refund and just this year they provided a refund voucher number but we have to wait for at least 5 months for the refund. We didn't want to wait for 5 months so we decided to make a claim and provided all the information we received from the airline. Following up on the claim, I was asked to provide a letter from the airline statin...g how much is my refund? So I contacted the airline but they won't give me an exact figure and asked me to contact the travel agent who also won't give me a figure for the refund and asked me to contact back the airline. It came to me that I am the one making the claim in behalf of the travel insurance. They did not even try contacting the airline about the claim. If I was able to obtain a figure from the airline as to how much was my refund, I would have lost $200 of excess for the claim to the travel insurer for a claim that I made and an easy money for them! Not to mention I am a bupa member and I was trying to be loyal to them by getting travel insurances and health insurance from them. I requested for my premium refunded instead because I was doing their job anyway.
Cant get an answer
The company cannot establish if you are covered without proceeding with a full claim with claim managers only available in the week. This caused significant distress following a family death trying to understand the best course of action at a difficult time. I would never insure with them again and will be changing health insurer also as a result
I will never use BUPA!
I usually use BUPA when I travel overseas but last year when I tried to make a claim due to the fact my flight was delayed by 15hrs which meant I lost 1-day accommodation & my car transfer was missed to due my flight. BUPA said I could not make that claim because it was a a technical issue with the airline. Is this not the reason why we buy travel insurance????
My flight was delayed in Vietnam overnight for 18 + hours. I had to urgently get to Sydney and took another flight, thinking (based on the policy) I was covered for delayed travel. Some pages of the policy stated: “canceled or rescheduled travel” unlimited for singles. The fine print unfortunately meant that if the carrier has delayed due to engineering reasons, I wasn’t covered at all for the alternate flight I purchased. Also I had to chase up the CGU end of the operation to get any clarification, they weren’t overly proactive about getting in touch.
Conditions not covered.
Disappointed to find out that BUPA Travel Insurance (CGU) was not able to cover my pre exisitng condition although I have not had problems doing so in the past either through BUPA or alternate travel insurers.
Hidden exclusions in travel insurance. I'm going back to RAA.
I took out domestic travel insurance. Our flight was cancelled at the last minute so we had to buy expensive last minute tickets to get there, but I had read the insurance PDS and had seen that on page 6 of the PDS, the Australian Plan covered us for cancelled or rescheduled planes and the amount was 'unlimited'. And also, a bit contradictorily, on page 17 it clearly stated "We will cover the reasonable costs of additional accommodation and travel expenses that result from you being delayed or interrupted." Immediately after this, it stated; "U...nder the Australian Plan we will pay up to $10,000 for Singles and $20,000 for Doubles." So I felt confident we could recover this additional expense just $170. I was wrong. Under the above information, after the PDS says "yes we will cover expenses from delayed or rescheduled flights", and "we'll pay up to $10,000 of expenses", was a list "oh but we won't cover it unless....your plane was hijacked, or crashed, or severe weather, or your travel companion died, or if you broke your 3rd toe in a helicopter accident on a Wednesday in May". Just searching the 68 page document for 'cancelled flights' was not enough. No. You need to read every single paragraph and even if the paragraph appears to end after saying how much they will cover and how huge the payout can be, they will then go on to explain exclusions. Many exclusions. And they are sometimes hidden under separate headings. It's not under Cancelled or Rescheduled Travel. It's not under Delayed or Interrupted Travel. It's under another heading "Additional Expenses" after the claim to cover all, up to 10,000 per single. Hidden. Very unclear. Devious even. Claim denied.
Currently going through a dispute process. It was to my surprise that the travel policy is not BUPA but unwritten by CGU. Dealing with the representatives was stressful, and it felt like the first instance was to reject a claim irrespective of the details and the circumstances. I only went with BUPA because I have Health Insurance with them. I shall be reviewing that policy now based on them washing their hands of the claim.
- Bupa Travel Insurance
Incredibly poor experience with BUPA
Having had private cover with BUPA for over 15 years we took out travel insurance while on an extended break overseas to visit family. I had an unforseen health issue while overseas and when I returned attempted to lodge a claim. It was incredibly difficult to do so as when we went to BUPA they could not deal with it at the local office, as they said it was a wholesale policy. After spending 2 or 3 hours on phone calls explaining the issue they requested we go back to the doctor and specialist we had used overseas to verify the claim even thoug...h we provided receipts and a report from the specialist which gave complete details of the issue. We found their claims processor incredibly unhelpful and unfriendly. Going back to doctors and specialists overseas takes time and costs additional money even though we provided full details and a detailed report form the specialist when making the claim. I will never use BUPA again either for travel insurance or ongoing health insurance in Australia.
Total rip off!
It is only good as an accident policy, I was told this by one their customer consultants themselves! I was also told that even if the policy holder is not aware they have a certain condition, ALMOST ALL claims will be considered as pre existing...EVEN IF THE POLICY HOLDER IS UNAWARE OF THIS INFORMATION.
Beware of getting a visitor plus extras cover. It is absolutely useless.
Worst travel insurance
This is the worst travel insurance ever, do not use it as they do not help you when overseas... I was stuck in Tanzania pooing blood and they did nothing. I couldn’t contact their phone number, so I sent the info back to family in Australia and they submitted it on my behalf, we had to seek medical advice and get ourselves back to Australia. I am submitting my claim and they better pay up....I will be making a formal complaint to them. Wendy
November 11th 2017 Update: Still waiting for a phone call
I placed a complaint on this page, I received a message asking for my contact details that was five days ago, I’m still waiting for a call to be made to assess my complaint...not happy....
- Bupa Travel Insurance
Travel insurance that doesn't cover valuables while traveling
Bupa's travel insurance is worthless when it comes to claims. Their policy clearly mentions that electronic items are covered by their non-medical insurance: "14.1: If the policyholder has chosen the Non-Medical Option, the Company shall compensate the insured for the following items belonging to the insured on his/her travel outside his/her country of permanent residence: baggage,
electronic equipment, cash, tickets, credit cards, drivers license, securities and passports."
Yet when I tried to claim for my damaged camera, they have refused to compensate me.
I am an Expat Aussie, living in the USA. As I was returning to Australia for a temporary visit of 5 months I inquired whether you had a policy available for this purpose. A few responses and then left hanging. Was only trying to spend my money in Australia instead of the USA company I usually use.
Existing Medical Conditions: I thought that i could and would be able to get Travel insurance from my health insurer Bupa however I was declined. So what does a person do these days. Have had a heart attack, 1stent inserted and have since been on medication to prevent this happening again this was 14 years ago. Your fine print says if my condition changes reapply, well I'm on this medication for the rest of my life to prevent another attack and so are thousands of people.. So does this mean I cannot travel overseas, the only restriction to th...at has been made by you. All i want is peace of mind while on a holiday, and prepared to pay extra. Please do not reply by using i am sorry we haven't met your expectations. The expectation was that being a health insurer i would be able to obtain travel insurance. May i suggest you revisit pre existing conditions we live normal long lives which is being managed by our health professionals and the medication etc. that make that happen.
It is a Scammer
I bought a travel insurance for traveling overseas Jan 2017. The insurance policy was covering different things including Overseas Dental with $200 excess, I had an emergency situation with too much pain and had to fix it just to avoid pain to come back Australia, I claimed and they said we only pay for accidents or in some situation like someone punch in your face !!! why someone should punch in my face and I need to insure myself for punch? Í travelled almost 40 countries for wildlife photography which most of them are dangerous and never someone punched me. What do you mean?
Bupa Travel Insurance - CGU
People please do not waste your time and money taking out travel insurance with Bupa c/o CGU. Our flights got cancelled less than 24hrs before departure (Tiger Air) due to the airline not meeting certain regulations... None the less, we had to then purchase other flights and fork out for extra accomodation as this had been booked and paid for to - as we ended up leaving two days later than planned.
Contacted the insurer only to be told that this is not covered. However under their policy this type of situation is covered but then two pages lat...
Questions & Answers
Will it cover my pregnancy ? A C-Section in USA I will be travelling US to give birth so will cover the delievery ??? What are the conditions and procedure
I am travelling to Thailand for an extended stay as I do each year.
I own a motorcycle over there.
Yes I have an Australian motorcycle licence and a Thai motorcycle licence and wear a helmet.
Now my concern.
I worry about lying on the road somewhere after an accident and being taken to a private hospital
Am I covered for private hospital?
I need a policy that will cover private care because the public hospitals are bad
Even Thai people say they might die in public hospital system.
Just need peace of mind that if something happens I can get good emergency treatment at a private hospital
Hi Phil, It might be better to talk to BUPA themselves as our particular policy said that we weren't covered for quad bikes or motorcycles in Bali. They were great when we asked questions so hopefully you can give them your scenario and they will give you a direct answer.
Hi there, may I ask if non-Australian is eligible for the BUPA travel insurance and does it covers pregnancy? I'm a Malaysian and going to Australia for holiday. I'm looking for travel insurance that can cover pregnancy while in Australia.
Get an answer from our members and Bupa Financial Services representatives
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|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Other Insurance Types Offered||Car, Health, Home and Contents and Pet||Car, Health, Home and Contents and Pet||Car, Health, Home and Contents and Pet||Car, Health, Home and Contents and Pet|
|Underwriter||Insurance Australia Limited||Insurance Australia Limited||Insurance Australia Limited||Insurance Australia Limited|
|Maximum Age Covered||85 years old||85 years old||85 years old||85 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||Unlimited||Not Included|
|Accidental Death||$25,000||$15,000||Not Included||$10,000|
|Emergency Dental||Unlimited||Unlimited||Unlimited||Not Included|
|Pregnancy (max weeks)||24 weeks||24 weeks||24 weeks||24 weeks|
|Resumption of Journey||$6,000||$2,500||Not Included||Not Included|
|Hospital Cash Allowance||$50 per day, up to $6,000||$50 per day, up to $3,000||$50 per day, up to $1,000||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Unlimited||Not Included|
|Loss of Income||$10,400||$6,500||Not Included||$4,500|
|Permanent Disability||$25,000||$15,000||Not Included||$10,000|
|Luggage & Personal Effects|
|Theft of Cash||$500||Not Included||Not Included||Not Included|
|Delayed Luggage||$750||$500 after 10 hours||Not Included||$500|
|Credit Card Fraud||$3,000 as part of Travel Documents cover||$2,000 as part of Travel Documents cover||$1,000 as part of Travel Documents cover||$500 as part of Travel Documents cover|
|Travel Documents / Passport||$3,000||$2,000||$1,000||$500|
|Maximum Single Item Limit||$3,000 (Laptops or Cameras)||$1,500 (Laptops or Cameras)||$750 (Laptops or Cameras)||$1,500 (Laptops or Cameras)|
|Luggage & Personal Effects||$15,000||$7,500||$3,000||$2,500|
|Rental Vehicle Excess||$5,000||$3,000||Not Included||$4,000|
|Motorbike / Moped Coverage||Included for any size||Included for any size||Included for any size||Included for any size|
|Domestic Pet Care||$650||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
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