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Bupa Travel Insurance
Domestic, Premium, Essentials, PlatinumReviews
- 2 reviews
- 3 likes
3 years now I had the travel insurance and thankfully never had to use it. Now I got a letter, that they kick me out because I am 70 years old. What a poor policy this is!
I was disappointed that there is no cover for heart conditions. Even if your condition was resolved more than 20 years prior to travel there is no avenue to provide Specialist Doctor reports to get cover. I will be going with another insurer that will cover me with a doctors advise on my next trip.
Hi there,
I am sorry to hear of your experience. Would it be possible for someone from our Customer Service team to contact you to talk through your experience?...
Read more I understand if you don't wish to discuss this matter further based on your experience to date but I will private message you to determine next steps. Thanks Sarah
Insurance declined, very frustrated as have taken travel insurance out twice this year all good, wanting cover again for a cruise, declined even though I received an email hoping I had a good Holiday and hoping to hear from me again.
Hi Terry,
We are very sorry to hear about your unfavourable experience with Bupa Travel Insurance and the issues you have encountered around taking out a policy. If you would like me to arrange a cal...
Read morel with one of our team members to discuss this further, please privately send me your full name and phone number.
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I fractured my wrist whilst in America, I had numerous conversations with BUPA emergency staff. Even though they were very polite none of them could speak english well or understand me and what was occurring for me. This was continually frustrating. Very disappointed in the whole process and I had to end up paying large amounts of money because of their lack of communication with their overseas partner insurance. I did later receive an email stating that they are in the process of changing their American insurance partner. I have now made a claim and will hopefully have no issues in getting the funds back.
Hi Laya,
So sorry to hear about your experience. We have sent you a private message requesting your contact details, please respond and we will have someone get in touch with you as soon as possible.
Extremely dissatisfied. Paid a lot of money for full cover for my two daughters while overseas in Bali on a 2 week holiday. Explained situation that they were travelling with biological father I wasn't going and would they be covered for any emergency situation. Was advised yes. Turns out no, they got stranded due to volcano eruption. Needed extra support for accommodation, good and living expenses for an extra week. Was told by Bupa/cgu. Tell father to claim under his cover or they would need individual breakdown of every single receipt specif...
Read moreying what meals and what % of accommodation was for 2 children. Yeah right, like a hotel in Bali is going to do that or any food restaurant for that matter. I'm out of pocket $1000 which I had to send over to support them. So they didn't have to sleep on the floor at the airport. So disgusted in the situation as a lot of Australians are. My 2 children even made the Herald Sun due to this. Never again will use your services even going to cancel Bupa private health.Hi Jodi,
Sorry to hear about your poor experience. I have sent you a private message requesting your contact details, if you would like someone to call you to discuss further please respond and we will arrange that as soon as possible.
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Questions & Answers
Will it cover my pregnancy ? A C-Section in USA I will be travelling US to give birth so will cover the delievery ??? What are the conditions and procedure
I am travelling to Thailand for an extended stay as I do each year.
I own a motorcycle over there.
Yes I have an Australian motorcycle licence and a Thai motorcycle licence and wear a helmet.
Now my concern.
I worry about lying on the road somewhere after an accident and being taken to a private hospital
Am I covered for private hospital?
I need a policy that will cover private care because the public hospitals are bad
Even Thai people say they might die in public hospital system.
Just need peace of mind that if something happens I can get good emergency treatment at a private hospital
Phil
Hi Phil, It might be better to talk to BUPA themselves as our particular policy said that we weren't covered for quad bikes or motorcycles in Bali. They were great when we asked questions so hopefully you can give them your scenario and they will give you a direct answer.
Hi there, may I ask if non-Australian is eligible for the BUPA travel insurance and does it covers pregnancy? I'm a Malaysian and going to Australia for holiday. I'm looking for travel insurance that can cover pregnancy while in Australia.
Get an answer from our members and Bupa Financial Services representatives
Details
 Bupa Travel Insurance - Platinum PlanNo reviews yet | ||||
|---|---|---|---|---|
| Category | Travel Insurance | Travel Insurance | Travel Insurance | Travel Insurance |
| Other Insurance Types Offered | Car, Health, Home and Contents and Pet | Car, Health, Home and Contents and Pet | Car, Health, Home and Contents and Pet | Car, Health, Home and Contents and Pet |
| Underwriter | Insurance Australia Limited | Insurance Australia Limited | Insurance Australia Limited | Insurance Australia Limited |
| Maximum Age Covered | 85 years old | 85 years old | 85 years old | 85 years old |
| Medical Coverage | ||||
| Overseas Emergency Assistance | Unlimited | Unlimited | Unlimited | Not Included |
| Accidental Death | $25,000 | $15,000 | Not Included | $10,000 |
| Emergency Dental | Unlimited | Unlimited | Unlimited | Not Included |
| Pregnancy (max weeks) | 24 weeks | 24 weeks | 24 weeks | 24 weeks |
| Resumption of Journey | $6,000 | $2,500 | Not Included | Not Included |
| Hospital Cash Allowance | $50 per day, up to $6,000 | $50 per day, up to $3,000 | $50 per day, up to $1,000 | Not Included |
| Overseas Emergency Medical & Hospital Expenses | Unlimited | Unlimited | Unlimited | Not Included |
| Loss of Income | $10,400 | $6,500 | Not Included | $4,500 |
| Permanent Disability | $25,000 | $15,000 | Not Included | $10,000 |
| Luggage & Personal Effects | ||||
| Theft of Cash | $500 | Not Included | Not Included | Not Included |
| Delayed Luggage | $750 | $500 after 10 hours | Not Included | $500 |
| Credit Card Fraud | $3,000 as part of Travel Documents cover | $2,000 as part of Travel Documents cover | $1,000 as part of Travel Documents cover | $500 as part of Travel Documents cover |
| Travel Documents / Passport | $3,000 | $2,000 | $1,000 | $500 |
| Maximum Single Item Limit | $3,000 (Laptops or Cameras) | $1,500 (Laptops or Cameras) | $750 (Laptops or Cameras) | $1,500 (Laptops or Cameras) |
| Luggage & Personal Effects | $15,000 | $7,500 | $3,000 | $2,500 |
| Ancillary | ||||
| Personal Liability | $2,500,000 | $2,000,000 | $1,000,000 | $1,000,000 |
| Rental Vehicle Excess | $5,000 | $3,000 | Not Included | $4,000 |
| Motorbike / Moped Coverage | Included for any size | Included for any size | Included for any size | Included for any size |
| Domestic Pet Care | $650 | Not Included | Not Included | Not Included |
| Special Activities Packages | ||||
| Golf | Included | Included | Included | Included |
| Cruise | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
| Adventure | Included | Included | Included | Included |
| Snow / Ski | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
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Solved a big problem !
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Hi,
Read moreyou. It would be best to discuss this and get a copy of your letter, but I believe you may be referring to a response after completing a medical assessment before purchasing a policy for international travel. I look forward to helping you with this matter.Thank you for your feedback, I'm sorry to hear this. If you can please send me a private message with your name and phone number, I will arrange one of our team members to talk this through with ...