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Bupa Travel Insurance
Domestic, Premium, Platinum, EssentialsDid Not Need Insurance
The policy was good value.
The Cruise followed the Cyclone "Iris" up the Queensland coast where our Cruise was going and believe it or not "Iris" turned around while we were in Cairns and the Cruise followed her back down the coast .we still enjoyed the Cruise although three days were very "Rock and Roll" Very good entertainment-Very good Crew.
I am so glad that I did not have to claim on Insurance
1 comment
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Simple but unhelpful
BUPA travel insurance was easy and simple to get, no hassles to organise cover for my 3months in South America. The problem however was when I was trying to extend the length of my cover as I extended the length of my trip. BUPA was non-existent to help me, wouldn’t return my emails and kept getting disconnected when they had to put me through to someone on the phone. While I probably would take out travel insurance with them again I’ll just be sure not to extend my trips.
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Why Pay More??
As this was our first time traveling overseas we found it easy to take the policy out with our normal insurer Bupa.I must say that we were shocked after being with Bupa for a very long time,in excess of 20years,to find out that our usual policy would not cover us in Newzealand & that we had to take out another policy & pay more??,we would have thought as a measure of good customer service & due to the amount of time that we have been loyal to Bupa that our normal coverage would have been extended to us free of charge for this two week trip,this...Read more
more than ever will now make us evaluate our Bupa coverage & look @ other suppliers before renewing the policy for another 12 months. The same thing happened to us with NRMA after being loyal long term customers we now have all our home & car insurance with Shannons & NRMA continue to send out all sorts of information trying to win back our business,to keep an existing customer is a lot more cost effective than trying to win new customers or get back old ones, Regards Alan & Barbara McMasterSimilar opinion? Write a review on ProductReview.com.au!
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Travel Insurance for those over seventy
Speak to a Bupa consultant. If one has a pre-existing medical condition and is a long standing Bupa customer, the policy is then not so difficult to put in place. The Bupa website application form is not easy to fill out correctly. It is essential that there be provision for long standing Bupa customers. No claim was made so cannot comment on the customer support.
2 comments
Gretchen F.Bupa Financial Services
Hi John,
Thank you for taking the time to leave your feedback – we really appreciate it. ... Read more
We’re sorry to hear about the issues you encountered obtaining a quote online, but we're very glad to hear that you had a good experience with our team over the phone. We hope we can assist you again in the future. Many thanks, ErinThank-you for your reply. Yes, the Bupa consultant I spoke to on the phone was very helpful. For older people with pre-existing medical problems, a person can help, but a computer can't.
John
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Buying the travel insurance was easy
Buying the travel insurance was easy but I didn't have to make a claim so cannot comment on that facet of the insurance. I have pre-existing medical conditions which are accepted as OK but it would have been interesting to see if a claim would have been covered on one of those.
1 comment
Gretchen F.Bupa Financial Services
Hi Sandra,
Thank you for taking the time to leave your feedback – we really appreciate it. ... Read more
We’re very glad to hear that you had a good experience when taking out your policy and we hope we can assist you again in the future. Many thanks, ErinSimilar opinion? Write a review on ProductReview.com.au!
I trust BUPA
I have arranged my travel insurance through BUPA for the last few trips. There insurance rates are competitive and setting up the insurance is easy. I haven’t had to make a claim but I trust that BUPA have arranged very fair insurance through their provider.
1 comment
Gretchen F.Bupa Financial Services
Hi Peter,
Thank you for taking the time to leave your feedback – it's much appreciated. ... Read more
We’re very glad to hear that you've had good experiences with us and we hope we can assist you again in the future. Many thanks, ErinSimilar opinion? Write a review on ProductReview.com.au!
Great value and easy to set up.
Policy was easy to set up and good value for BUPA members. I have never had to make a claim so have no experience in this end of the transaction.
1 comment
Gretchen F.Bupa Financial Services
Hi Ian,
Thank you for taking the time to leave your feedback – we really appreciate it. ... Read more
We’re glad to hear that you had a good experience with us and we hope we can assist you again in the future. Many thanks, ErinSimilar opinion? Write a review on ProductReview.com.au!
KeithSydney, NSW
- 10 reviews
Was easy to get and worthwhile
When purchasing the cover I shopped around and looked for value (not just price). BUPA came towards the top of the list so we took it out. The process of applying etc was easy - material came quickly and was understandable - and, in the event, the coverage was great and the claims process both easy and timely (and was positive as we were notified today of the claim being fully accepted). The claims process etc is, of course, CGUs not BUPAs but ... it was really good. We did most by email but phone calls were made and worked well without mas...Read more
sive call centre style delays. So ... very positive on the claims process. For information - the claim was made because in the event my wife was suddenly taken ill and couldn't travel - that was right at the time of travel - so much so that our bags were all packed.... Yes some paper work involved and a bit of hassle (not due to CGU) us chasing the Doctor to complete the forms but .. was far better than I suspected it would have been.1 comment
Gretchen F.Bupa Financial Services
Hi Keith,
Thank you for taking the time to leave your feedback – it's much appreciated.... Read more
We're sorry to hear about your wife's illness, but we're glad we could be there to help and happy to hear you had a good experience with us. We hope we can continue to assist you and your family in the future. Many thanks, ErinSimilar opinion? Write a review on ProductReview.com.au!
- Bupa Travel Insurance
- Verified customer
Easy and straight forward. Great value.
I have been a member since 2009 and I was not even aware Bupa covered travel.
I heard via word of mouth so I called up and I was good to go with travel insurance within 15 minutes.
It was super easy and no fuss a whatsoever. I found it to be excellent value and the customer service, I could not fault. I feel relaxed about my upcoming holiday now it's all taken care of.
1 comment
Gretchen F.Bupa Financial Services
Hi Bina,
Thank you for taking the time to leave your feedback – we really appreciate it. ... Read more
We’re glad to hear that you had a good experience when taking out your policy and we hope we can assist you again in the future. Hope you have a fantastic trip. Many thanks, ErinSimilar opinion? Write a review on ProductReview.com.au!
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Kay GDarwin
- Bupa Travel Insurance
- Verified customer
Just in Case
The policy was easy to apply for on-line and set up. I have a pre-existing medical condition it was easy to identify and include in my initial on-line application. The pricing was similar to other travel insurance being offered in the market. I didn't experience any mishaps either to myself, my plans or my luggage, I can't comment on how easy it is to lodge a claim.
1 comment
Gretchen F.Bupa Financial Services
Hi Kay,
Thank you for taking the time to leave your feedback – we really appreciate it. ... Read more
We’re glad to hear that you had a good experience when taking out your policy and we hope we can assist you again in the future. Hope you had a fantastic trip. Many thanks, ErinSimilar opinion? Write a review on ProductReview.com.au!
Jean HHAdelaide
Travel insurance a must have
It was easy to purchase cover using BUPA. Felt very confident that if things did go wrong while I was away BUPA would be there to help. Cover was just what I needed to give this reassurance.
1 comment
Gretchen F.Bupa Financial Services
Hi Jean,
Thank you for taking the time to leave your feedback - it is much appreciated. ... Read more
We always aim to be here if you ever need us, and I hope we can assist you again in the future. Many thanks MichelleSimilar opinion? Write a review on ProductReview.com.au!
Dean
- 3 reviews
- Bupa Travel Insurance
- Verified customer
Straight forward travel insurance
It was easy to purchase standard cover online - it would have been great if pre-existing conditions could be dealt with as simply. As it was, decided to take the risk that there was nothing that would happen related to well-controlled and recently reviewed medical conditions. With the discount for Bupa members it was good value.
1 comment
Gretchen F.Bupa Financial Services
Hi Dean,
Thank you for your feedback - we are always working to improve our online customer experience and I will certainly share your feedback with the team. ... Read more
We hope you had a great trip and hoping we can assist you again in the future. Many thanks MichelleSimilar opinion? Write a review on ProductReview.com.au!
- Bupa Travel Insurance
- Verified customer
Easy to set up online and great service during our travel
Policy was very easy to set up. We never needed to make a claim, however we really appreciated the support emails we received when there were incidents in countries we had added to our policy. We would definitely recommend Bupa Travel Insurance. In fact, we took out a second policy with Bupa after we decided extend our travel plans and wouldn't hesitate to use Bupa again in the future.
1 comment
Gretchen F.Bupa Financial Services
Hi Rose,
Thank you for your feedback - we really appreciate you taking the time to leave a review and we hope we can continue to assist in the future. Hope you had a fantastic trip. ... Read more
Many thanks MichelleSimilar opinion? Write a review on ProductReview.com.au!
Hel
- 2 reviews
Travel insurance review
I was very happy with my travel insurance the cost & also the assistance I received in setting up the travel insurance. The lady was so helpful as I have previously had breast cancer & I also a Diabetic. But fortunately I did not require assistance while overseas. I will certainly use Bupa again for travel insurance
1 comment
Gretchen F.Bupa Financial Services
Hi,
Thank you for taking the time to leave us your feedback. We're glad we could assist you and hope you had a lovely trip.... Read more
We look forward to helping cover your travels again in the future. Thanks MichelleSimilar opinion? Write a review on ProductReview.com.au!
A must have!
We did not need to use our travel insurance in our 3 weeks away which was wonderful. As we are a mature couple we believe it is a must have when traveling abroad.
1 comment
Gretchen F.Bupa Financial Services
Hi,
Thank you for taking the time to leave us your feedback - we hope you had a fantastic trip and we look forward to being able to assist you in the future. ... Read more
Many thanks MichelleSimilar opinion? Write a review on ProductReview.com.au!
Find out how Bupa Travel Insurance compares to other Travel Insurance
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MichSimperNew South Wales, 2071
I got back my costs when I was injured and couldn't travel.
It was good value and easy to setup. Customer Support was pretty good however I still think you have to provide far too much medical information that is a double up. eg both specialist report, GP report and then another form.
1 comment
Gretchen F.Bupa Financial Services
Hi Michelle,
Sorry to hear you were unwell and hope you are feeling better now. ... Read more
Really appreciate your feedback, I will forward it to our claims team so we can continue to improve our product and services. Let me know if there is anything else we can assist you with. Thank you, JessieSimilar opinion? Write a review on ProductReview.com.au!
Back safe and sound.
It was great to have the security of the travel insurance while travelling overseas for 2 months, however, I made a claim due to unforeseen issues with Singapore Airlines for some reason cancelled the flight for that day, forcing us to do some rearranging of our trip, so had to make some changes else where in Europe, which I had to forfeited a number of flights previously booked in Europe to fit in with our changed itinerary, and which I placed a claim for.
CGU rejected the claims as "acts of terrorism" in Turkey. I would have been still h...Read more
appy to go to Turkey if the flight was scheduled to fly, but was forced to make a airline change to fly to Milan first and then Athens. I am not sure that a cancelled flight on one day is due to an "Act of Terrorism". Very disappointed.1 comment
Gretchen F.Bupa Financial Services
Hi Paul,
Thank you very much for leaving us a review and glad to know you had a safe trip. ... Read more
We are sorry to hear that your claim was rejected, if you would like your claim to be reviewed, please private message me your policy number and I can get one of our claims consultants to look into it. Feel free to let me know if there is anything else I can assist with. Kind regards, JessieSimilar opinion? Write a review on ProductReview.com.au!
Would not leave home without it!
Easy to apply on line . I did not need to claim as my holiday went smoothly and no mishaps . Nice to receive an email on my return good customer service.
1 comment
Gretchen F.Bupa Financial Services
Hi Barbara,
Thank you and really happy to hear that your trip went well. ... Read more
Thanks for choosing Bupa. Kind regards, JessieSimilar opinion? Write a review on ProductReview.com.au!
Pat n Paul
- 2 reviews
Peace of mind
Having Bupa insurance gave us peace of mind during our recent trip. It was easy to set up with your very helpful staff member at a better price we could have got elsewhere. Although we didn't need to make a claim it was good to know we had Bupa behind us.
1 comment
Gretchen F.Bupa Financial Services
Hi Pat n Paul,
Thank you for your lovely feedback, really appreciate it. ... Read more
Hope we can help you again next time. Have a nice day! Many thanks, JessieSimilar opinion? Write a review on ProductReview.com.au!
Easy to organise
Organised the cover (including preexisting conditions) easily on line and rang Customer Support to clarify and pay.
Surprised that my string of existing Cardiac conditions were covered with extra payment and yet my wife who had breast cancer over 10 years ago could not get preexisting cover.
1 comment
Gretchen F.Bupa Financial Services
Thank you for taking the time to leave your feedback - we really appreciate it and will share with our team to ensure we are continuously improving our products and the service we offer.
If you do ha... Read more
ve any further questions Bupa Travel Insurance please do not hesitate to contact our Customer Service team on 134 135.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
gul b.asked
Will it cover my pregnancy ? A C-Section in USA I will be travelling US to give birth so will cover the delievery ??? What are the conditions and procedure
No answers
Philasked
I am travelling to Thailand for an extended stay as I do each year.
I own a motorcycle over there.
Yes I have an Australian motorcycle licence and a Thai motorcycle licence and wear a helmet.
Now my concern.
I worry about lying on the road somewhere after an accident and being taken to a private hospital
Am I covered for private hospital?
I need a policy that will cover private care because the public hospitals are bad
Even Thai people say they might die in public hospital system.
Just need peace of mind that if something happens I can get good emergency treatment at a private hospital
Phil
1 answer
Hi Phil, It might be better to talk to BUPA themselves as our particular policy said that we weren't covered for quad bikes or motorcycles in Bali. They were great when we asked questions so hopefully you can give them your scenario and they will give you a direct answer.
Hanumasked
Hi there, may I ask if non-Australian is eligible for the BUPA travel insurance and does it covers pregnancy? I'm a Malaysian and going to Australia for holiday. I'm looking for travel insurance that can cover pregnancy while in Australia.
No answers
Details
Bupa Travel Insurance - Platinum PlanNo reviews yet | Bupa Travel Insurance - Essentials PlanNo reviews yet | |||
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Category | Travel Insurance | Travel Insurance | Travel Insurance | Travel Insurance |
Other Insurance Types Offered | Car, Health, Home and Contents and Pet | Car, Health, Home and Contents and Pet | Car, Health, Home and Contents and Pet | Car, Health, Home and Contents and Pet |
Underwriter | Insurance Australia Limited | Insurance Australia Limited | Insurance Australia Limited | Insurance Australia Limited |
Maximum Age Covered | 85 years old | 85 years old | 85 years old | 85 years old |
Medical Coverage | ||||
Overseas Emergency Assistance | Unlimited | Unlimited | Unlimited | Not Included |
Accidental Death | $25,000 | $15,000 | Not Included | $10,000 |
Emergency Dental | Unlimited | Unlimited | Unlimited | Not Included |
Pregnancy (max weeks) | 24 weeks | 24 weeks | 24 weeks | 24 weeks |
Resumption of Journey | $6,000 | $2,500 | Not Included | Not Included |
Hospital Cash Allowance | $50 per day, up to $6,000 | $50 per day, up to $3,000 | $50 per day, up to $1,000 | Not Included |
Overseas Emergency Medical & Hospital Expenses | Unlimited | Unlimited | Unlimited | Not Included |
Loss of Income | $10,400 | $6,500 | Not Included | $4,500 |
Permanent Disability | $25,000 | $15,000 | Not Included | $10,000 |
Luggage & Personal Effects | ||||
Theft of Cash | $500 | Not Included | Not Included | Not Included |
Delayed Luggage | $750 | $500 after 10 hours | Not Included | $500 |
Credit Card Fraud | $3,000 as part of Travel Documents cover | $2,000 as part of Travel Documents cover | $1,000 as part of Travel Documents cover | $500 as part of Travel Documents cover |
Travel Documents / Passport | $3,000 | $2,000 | $1,000 | $500 |
Maximum Single Item Limit | $3,000 (Laptops or Cameras) | $1,500 (Laptops or Cameras) | $750 (Laptops or Cameras) | $1,500 (Laptops or Cameras) |
Luggage & Personal Effects | $15,000 | $7,500 | $3,000 | $2,500 |
Ancillary | ||||
Personal Liability | A$2,500,000 | A$2,000,000 | A$1,000,000 | A$1,000,000 |
Rental Vehicle Excess | $5,000 | $3,000 | Not Included | $4,000 |
Motorbike / Moped Coverage | Included for any size | Included for any size | Included for any size | Included for any size |
Domestic Pet Care | $650 | Not Included | Not Included | Not Included |
Special Activities Packages | ||||
Golf | Included | Included | Included | Included |
Cruise | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
Adventure | Included | Included | Included | Included |
Snow / Ski | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
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Gretchen F.Bupa Financial Services
Hi Ron,
Thank you for taking the time to write a review on your experience. We are pleased to hear you enjoyed your cruise. ... Read more
Thanks, Sarah