- Travel Insurance - Premium Plan
travel insurance-Excellent service
I applied for a claim for cancellation of my tour due to COVID 19. All the costs were covered by them Thank you, Suzzane at CGU for being supportive, I recommend BUPA insurance for anyone
Excellent travel insurance
We purchased travel insurance with BUPA and I can only commend them for their professionalism & service. We had to cancel our trip to China due to CoVID-19 and BUPA refunded all our travel expenses. I won’t hesitate to use them again a special shout out to Julieanne at BUPA who processed our claim.
Customer service staff exceptional!!!!
We needed to talk to Bupa Travel insurance phone staff whilst we were overseas and back in Australia and I was exceptionally impressed on their outstanding customer service. They were both so friendly and courteous and explained what I needed to do, for our situation, in an easy to understand way. I felt extremely supported and comforted by their level of expertise and guidance. Our policy was a very reasonable cost and our claim was handled with great ease and efficiency. This will be our 'go to' policy for every Travel insurance need we have in the future. Thank you so much.
Helpful with first time claim settled
I used Bupa travel insurance for a trip to Europe last year, I made a claim as airport lines and set up made me miss my flight and as result of this the return trip was then cancelled by the flight operator. I purchased alternative tickets to get to and from my destination. I made a claim when I got back home and they were helpful in telling me what information I need to support and process my claim.
The process was simple and straight forward and very happy that I went with them.
Insurance Claim settled quickly and profesionally
Unfortunately due to becoming ill I was unable to travel and my travelling companion and had to cancel ouroverseas holiday. We rang Bupa claims and they organised a claims consultant who listed the necessary documentation they needed. We sent this through Friday and had our total claim approved on Monday including the visa's and medical expenses incurred. We highly recommend using Bupa travel insurance - good value for money, the claims service was professional and prompt. Very impressed.
Very supportive, quick and generous
My policy was fantastic value. I have a pre existing medical condition. And after ended up in hospital whilst on a tour (although it wasn't directly related to my condition-but my condition made the situation worse), they reimbursed me costs for non direct medical bills which i still needed to purchase to make sure my holiday remained as comfortable as possible. At the time I thought it would only be the physical hospital bill/script medicine reimbursed which was the much smaller portion of what I spent. The whole claim process only took 24 hou...rs. And the money was in my acc the next business day. Only complain was when the lady rang me back to chat further, she left SGIC's number so I wasted 45 mins on the phone to them totally confused as the people I should have been talking to were CGU.
- Bupa Travel Insurance
While we didnt need to use our insurance, we had to change our trip due to Cyclone Gita. BUPA gave us good support and advice to get us on our way safely to a new destination
Bupa Travel Insurance comprehensive & affordable
I've used Bupa Travel insurance for several years now.The Customer Service each time has been excellent. Fortunately I have not experienced any mishaps & haven't needed to make a claim. I'd expect the same positive outcomes and service if I did.
BUPA Travel Insurance? Simple!
We travel a lot and have used BUPA Travel Insurance for years. Getting BUPA insurance by phone is easy, and represents great value for money. They know our medical history and accept pre-existing conditions that other insurers just do not touch. We have rarely had to claim, but BUPA's Claims service is outstanding; their staff are exceptionally helpful; and payment is made promptly and without difficulty. What is promised is what is delivered, and we won't consider changing!
Value for money...
I took out Bupa Travel as it was a feature of my policy; in terms of value for money I couldn't have asked for better. The customer service which was provided in the initial instance could not be faulted and the amount i paid for the level of cover provided was very satisfying.
I will definitely insure through Bupa travel again.
- Bupa Travel Insurance
Great service, value and outcome
Policy was great value and easy to set up.
I had to contact Customer Support both prior to departure and upon my return, at all times I received prompt and helpful service.
A claim had to be made, my costs were reimbursed to me after 48 hours......great outcome!
i had great piece of mind knowing BUPA had my back
the selling officer was well versed in the policy coverage etc.no hard sell just what I needed etc. I have been a very happy client of Bupa for a number of years, the service was what I expected.
Great value and excellent communication
Great value and easy to organise. Communication of insurance was clear and precise and will always use this travel insurance when i travel in the future. Bupa is awesome! Thank you
It was easy to get the travel insurance and sent it to me through email. I was happy with the price they quoted me and it was affordable. I have used Bupa twice already although during these times no claims have been made. I might have Bupa again in the near future.
- Bupa Travel Insurance
Email Response Times
Policy purchase was easy and straight forward however when I asked for a copy of the policy to be emailed to me while I was overseas it took 7 days for a response.
Questions & Answers
Will it cover my pregnancy ? A C-Section in USA I will be travelling US to give birth so will cover the delievery ??? What are the conditions and procedure
I am travelling to Thailand for an extended stay as I do each year.
I own a motorcycle over there.
Yes I have an Australian motorcycle licence and a Thai motorcycle licence and wear a helmet.
Now my concern.
I worry about lying on the road somewhere after an accident and being taken to a private hospital
Am I covered for private hospital?
I need a policy that will cover private care because the public hospitals are bad
Even Thai people say they might die in public hospital system.
Just need peace of mind that if something happens I can get good emergency treatment at a private hospital
Hi Phil, It might be better to talk to BUPA themselves as our particular policy said that we weren't covered for quad bikes or motorcycles in Bali. They were great when we asked questions so hopefully you can give them your scenario and they will give you a direct answer.
Hi there, may I ask if non-Australian is eligible for the BUPA travel insurance and does it covers pregnancy? I'm a Malaysian and going to Australia for holiday. I'm looking for travel insurance that can cover pregnancy while in Australia.
Get an answer from our members and Bupa Financial Services representatives
No reviews yet
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Other Insurance Types Offered||Car, Health, Home and Contents and Pet||Car, Health, Home and Contents and Pet||Car, Health, Home and Contents and Pet||Car, Health, Home and Contents and Pet|
|Underwriter||Insurance Australia Limited||Insurance Australia Limited||Insurance Australia Limited||Insurance Australia Limited|
|Maximum Age Covered||85 years old||85 years old||85 years old||85 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||Unlimited||Not Included|
|Accidental Death||$25,000||$15,000||Not Included||$10,000|
|Emergency Dental||Unlimited||Unlimited||Unlimited||Not Included|
|Pregnancy (max weeks)||24 weeks||24 weeks||24 weeks||24 weeks|
|Resumption of Journey||$6,000||$2,500||Not Included||Not Included|
|Hospital Cash Allowance||$50 per day, up to $6,000||$50 per day, up to $3,000||$50 per day, up to $1,000||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Unlimited||Not Included|
|Loss of Income||$10,400||$6,500||Not Included||$4,500|
|Permanent Disability||$25,000||$15,000||Not Included||$10,000|
|Luggage & Personal Effects|
|Theft of Cash||$500||Not Included||Not Included||Not Included|
|Delayed Luggage||$750||$500 after 10 hours||Not Included||$500|
|Credit Card Fraud||$3,000 as part of Travel Documents cover||$2,000 as part of Travel Documents cover||$1,000 as part of Travel Documents cover||$500 as part of Travel Documents cover|
|Travel Documents / Passport||$3,000||$2,000||$1,000||$500|
|Maximum Single Item Limit||$3,000 (Laptops or Cameras)||$1,500 (Laptops or Cameras)||$750 (Laptops or Cameras)||$1,500 (Laptops or Cameras)|
|Luggage & Personal Effects||$15,000||$7,500||$3,000||$2,500|
|Rental Vehicle Excess||$5,000||$3,000||Not Included||$4,000|
|Motorbike / Moped Coverage||Included for any size||Included for any size||Included for any size||Included for any size|
|Domestic Pet Care||$650||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
Other Travel Insurance
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.