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Bupa Travel Insurance
Domestic, Premium, Platinum, EssentialsRidCentral Highlands and Goldfields, VIC
- 7 reviews
- 3 likes
- Travel Insurance - Premium Plan
- Verified customer
travel insurance-Excellent service
I applied for a claim for cancellation of my tour due to COVID 19. All the costs were covered by them Thank you, Suzzane at CGU for being supportive, I recommend BUPA insurance for anyone
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CLARE Turner
- 4 reviews
Excellent travel insurance
We purchased travel insurance with BUPA and I can only commend them for their professionalism & service. We had to cancel our trip to China due to CoVID-19 and BUPA refunded all our travel expenses. I won’t hesitate to use them again a special shout out to Julieanne at BUPA who processed our claim.
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SharonCentral Highlands and Goldfields, VIC
Customer service staff exceptional!!!!
We needed to talk to Bupa Travel insurance phone staff whilst we were overseas and back in Australia and I was exceptionally impressed on their outstanding customer service. They were both so friendly and courteous and explained what I needed to do, for our situation, in an easy to understand way. I felt extremely supported and comforted by their level of expertise and guidance. Our policy was a very reasonable cost and our claim was handled with great ease and efficiency. This will be our 'go to' policy for every Travel insurance need we have in the future. Thank you so much.
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Helpful with first time claim settled
I used Bupa travel insurance for a trip to Europe last year, I made a claim as airport lines and set up made me miss my flight and as result of this the return trip was then cancelled by the flight operator. I purchased alternative tickets to get to and from my destination. I made a claim when I got back home and they were helpful in telling me what information I need to support and process my claim.
The process was simple and straight forward and very happy that I went with them.
1 comment
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RuthBrisbane
Insurance Claim settled quickly and profesionally
Unfortunately due to becoming ill I was unable to travel and my travelling companion and had to cancel ouroverseas holiday. We rang Bupa claims and they organised a claims consultant who listed the necessary documentation they needed. We sent this through Friday and had our total claim approved on Monday including the visa's and medical expenses incurred. We highly recommend using Bupa travel insurance - good value for money, the claims service was professional and prompt. Very impressed.
1 comment
Gretchen F.Bupa Financial Services
Hi Ruth,
Many thanks for your feedback. We are pleased to hear you had a good experience. ... Read more
All the best, SarahSimilar opinion? Write a review on ProductReview.com.au!
SarahAdelaide
Very supportive, quick and generous
My policy was fantastic value. I have a pre existing medical condition. And after ended up in hospital whilst on a tour (although it wasn't directly related to my condition-but my condition made the situation worse), they reimbursed me costs for non direct medical bills which i still needed to purchase to make sure my holiday remained as comfortable as possible. At the time I thought it would only be the physical hospital bill/script medicine reimbursed which was the much smaller portion of what I spent. The whole claim process only took 24 hou...Read more
rs. And the money was in my acc the next business day. Only complain was when the lady rang me back to chat further, she left SGIC's number so I wasted 45 mins on the phone to them totally confused as the people I should have been talking to were CGU.1 comment
Gretchen F.Bupa Financial Services
Hi Sarah,
Thanks for taking the time to share your feedback. We are really pleased to hear you had a good experience. We have also taken on your feedback about the phone number. ... Read more
Thanks, SarahSimilar opinion? Write a review on ProductReview.com.au!
topsySydney
- 2 reviews
- 2 likes
- Bupa Travel Insurance
- Verified customer
Very Helpful
While we didnt need to use our insurance, we had to change our trip due to Cyclone Gita. BUPA gave us good support and advice to get us on our way safely to a new destination
1 comment
Gretchen F.Bupa Financial Services
Hi there,
Thank you for taking the time to provide your feedback. We are pleased to hear we could help in your situation and you had a good experience.... Read more
Kind Regards, SarahSimilar opinion? Write a review on ProductReview.com.au!
Bupa Travel Insurance comprehensive & affordable
I've used Bupa Travel insurance for several years now.The Customer Service each time has been excellent. Fortunately I have not experienced any mishaps & haven't needed to make a claim. I'd expect the same positive outcomes and service if I did.
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BUPA Travel Insurance? Simple!
We travel a lot and have used BUPA Travel Insurance for years. Getting BUPA insurance by phone is easy, and represents great value for money. They know our medical history and accept pre-existing conditions that other insurers just do not touch. We have rarely had to claim, but BUPA's Claims service is outstanding; their staff are exceptionally helpful; and payment is made promptly and without difficulty. What is promised is what is delivered, and we won't consider changing!
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Value for money...
I took out Bupa Travel as it was a feature of my policy; in terms of value for money I couldn't have asked for better. The customer service which was provided in the initial instance could not be faulted and the amount i paid for the level of cover provided was very satisfying.
I will definitely insure through Bupa travel again.
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Rob SGold Coast
- Bupa Travel Insurance
- Verified customer
Great service, value and outcome
Policy was great value and easy to set up.
I had to contact Customer Support both prior to departure and upon my return, at all times I received prompt and helpful service.
A claim had to be made, my costs were reimbursed to me after 48 hours......great outcome!
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bobGreater Melbourne (Outer), VIC
- 3 reviews
i had great piece of mind knowing BUPA had my back
the selling officer was well versed in the policy coverage etc.no hard sell just what I needed etc. I have been a very happy client of Bupa for a number of years, the service was what I expected.
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Great value and excellent communication
Great value and easy to organise. Communication of insurance was clear and precise and will always use this travel insurance when i travel in the future. Bupa is awesome! Thank you
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JinVictoria
- 2 reviews
Affordable....
It was easy to get the travel insurance and sent it to me through email. I was happy with the price they quoted me and it was affordable. I have used Bupa twice already although during these times no claims have been made. I might have Bupa again in the near future.
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RobSunbury
- Bupa Travel Insurance
- Verified customer
Email Response Times
Policy purchase was easy and straight forward however when I asked for a copy of the policy to be emailed to me while I was overseas it took 7 days for a response.
1 comment
Gretchen F.Bupa Financial Services
Hi Rob,
Thank you for taking the time to leave a review. I'm glad to hear the purchase of your policy was straight forward, but I will be sure to share your feedback to the team on the response time in sending your email.... Read more
Many thanks and hope we can assist again in the future. MichelleSimilar opinion? Write a review on ProductReview.com.au!
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Great value
Policy was easy to arrange and good value. Paperwork arrived via email and hard copy. Very good service. Not too difficult to answer all the medical questions and of course it is always easy when you are honest
1 comment
Gretchen F.Bupa Financial Services
Hi Shaz,
Thank you for taking the time to leave your feedback – it's much appreciated. ... Read more
We’re very glad to hear that you had a good experience when taking out your policy and we hope we can assist you again in the future. Many thanks, ErinSimilar opinion? Write a review on ProductReview.com.au!
NickBrisbane
- Bupa Travel Insurance
- Verified customer
Best Insurance for Health, Home, Contents, Car, Travel
We've been with BUPA since MBF days. Our family has all its insurance products with BUPA. Great savings with multiple products = unbeatable rates! Also when my dad had cancer, BUPA covered all his hospital costs so my dad could focus on recovering and not stressing about bills.
2 comments
Gretchen F.Bupa Financial Services
Hi Nick,
Thank you for taking the time to leave your feedback – we really appreciate it and we're glad to hear you've had a good experience with us. ... Read more
We're sorry to hear about your dad, but we're glad we could be there to help and we hope we can continue to assist you and your family in the future. Many thanks, ErinHi Erin
Thanks for the feedback. My dad is just fine now and is enjoying a new electric car, insured with BUPA!... Read more
I've been travelling! First on the Young Endeavour, so once again, BUPA travel insurance. A few days prior to departure I had a kidney stone robotically removed ....... thanks to BUPA Hospital Cover! Now I'm hiking around New Zealand, you've guessed it, yes BUPA travel insurance rules! Cheers NickSimilar opinion? Write a review on ProductReview.com.au!
Very pleased!
We are existing health insurance customers and needed travel insurance for our trip to the USA. I have had difficulties in the past, not because I have ever had a claim, but because I have a genetic clotting disorder and many companies will not cover people on Warfarin. I called into the Launceston office, and the staff were very helpful. We did a "practice run" to see if there would be any problems, and there weren't. The online forms were simple to completer at home, and responses and paperwork were received quickly. Fortunately, we have continued not to make a claim, and have no hesitation on in using with Bupa again. Additionally, the cost was actually less that we have been charged by other companies for previous trips.
1 comment
Gretchen F.Bupa Financial Services
Hi Deb,
Thank you for taking the time to leave your feedback – it's much appreciated. ... Read more
We’re glad to hear that you had a good experience with our team and we hope we can assist you again in the future. Hope you had a fantastic time in the USA. Many thanks, ErinSimilar opinion? Write a review on ProductReview.com.au!
Easy to organise!
Great value. Very easy to set up, as we are Bupa clients any medical issues are already known! Very satisfied, didn't have any claims this time but have once before and the response was immediate.
1 comment
Gretchen F.Bupa Financial Services
Hi there,
Thank you for taking the time to leave your feedback – we really appreciate it. ... Read more
We’re glad to hear that you had a good experience with us and we hope we can assist you again in the future. Hope you had a wonderful trip. Many thanks, ErinSimilar opinion? Write a review on ProductReview.com.au!
HelenWagga Wagga
- 2 reviews
Excellent value even with pre existing conditions. Will use again
Very good value. Staff very helpful with policy. Didn't need to make any claims but was at ease knowing help was only a phone call away will definitely use again and recommend
1 comment
Gretchen F.Bupa Financial Services
Hi Helen,
Thank you for taking the time to leave your feedback – it's very much appreciated and we’re glad to hear you had a good experience with us.... Read more
I hope we can assist you again in the future. Many thanks, ErinSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
gul b.asked
Will it cover my pregnancy ? A C-Section in USA I will be travelling US to give birth so will cover the delievery ??? What are the conditions and procedure
No answers
Philasked
I am travelling to Thailand for an extended stay as I do each year.
I own a motorcycle over there.
Yes I have an Australian motorcycle licence and a Thai motorcycle licence and wear a helmet.
Now my concern.
I worry about lying on the road somewhere after an accident and being taken to a private hospital
Am I covered for private hospital?
I need a policy that will cover private care because the public hospitals are bad
Even Thai people say they might die in public hospital system.
Just need peace of mind that if something happens I can get good emergency treatment at a private hospital
Phil
1 answer
Hi Phil, It might be better to talk to BUPA themselves as our particular policy said that we weren't covered for quad bikes or motorcycles in Bali. They were great when we asked questions so hopefully you can give them your scenario and they will give you a direct answer.
Hanumasked
Hi there, may I ask if non-Australian is eligible for the BUPA travel insurance and does it covers pregnancy? I'm a Malaysian and going to Australia for holiday. I'm looking for travel insurance that can cover pregnancy while in Australia.
No answers
Details
Bupa Travel Insurance - Platinum PlanNo reviews yet | Bupa Travel Insurance - Essentials PlanNo reviews yet | |||
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Category | Travel Insurance | Travel Insurance | Travel Insurance | Travel Insurance |
Other Insurance Types Offered | Car, Health, Home and Contents and Pet | Car, Health, Home and Contents and Pet | Car, Health, Home and Contents and Pet | Car, Health, Home and Contents and Pet |
Underwriter | Insurance Australia Limited | Insurance Australia Limited | Insurance Australia Limited | Insurance Australia Limited |
Maximum Age Covered | 85 years old | 85 years old | 85 years old | 85 years old |
Medical Coverage | ||||
Overseas Emergency Assistance | Unlimited | Unlimited | Unlimited | Not Included |
Accidental Death | $25,000 | $15,000 | Not Included | $10,000 |
Emergency Dental | Unlimited | Unlimited | Unlimited | Not Included |
Pregnancy (max weeks) | 24 weeks | 24 weeks | 24 weeks | 24 weeks |
Resumption of Journey | $6,000 | $2,500 | Not Included | Not Included |
Hospital Cash Allowance | $50 per day, up to $6,000 | $50 per day, up to $3,000 | $50 per day, up to $1,000 | Not Included |
Overseas Emergency Medical & Hospital Expenses | Unlimited | Unlimited | Unlimited | Not Included |
Loss of Income | $10,400 | $6,500 | Not Included | $4,500 |
Permanent Disability | $25,000 | $15,000 | Not Included | $10,000 |
Luggage & Personal Effects | ||||
Theft of Cash | $500 | Not Included | Not Included | Not Included |
Delayed Luggage | $750 | $500 after 10 hours | Not Included | $500 |
Credit Card Fraud | $3,000 as part of Travel Documents cover | $2,000 as part of Travel Documents cover | $1,000 as part of Travel Documents cover | $500 as part of Travel Documents cover |
Travel Documents / Passport | $3,000 | $2,000 | $1,000 | $500 |
Maximum Single Item Limit | $3,000 (Laptops or Cameras) | $1,500 (Laptops or Cameras) | $750 (Laptops or Cameras) | $1,500 (Laptops or Cameras) |
Luggage & Personal Effects | $15,000 | $7,500 | $3,000 | $2,500 |
Ancillary | ||||
Personal Liability | A$2,500,000 | A$2,000,000 | A$1,000,000 | A$1,000,000 |
Rental Vehicle Excess | $5,000 | $3,000 | Not Included | $4,000 |
Motorbike / Moped Coverage | Included for any size | Included for any size | Included for any size | Included for any size |
Domestic Pet Care | $650 | Not Included | Not Included | Not Included |
Special Activities Packages | ||||
Golf | Included | Included | Included | Included |
Cruise | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
Adventure | Included | Included | Included | Included |
Snow / Ski | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
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Gretchen F.Bupa Financial Services
Hi Damian,
Thank you for taking the time to share your review. We are pleased to hear you had a good expeience. ... Read more
Kind Regards, Sarah