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Burns for Blinds has been a disappointment. Their promotion and sales are slick but the service is woeful. Our blind installation has to be rearranged twice, the first time because the electrician was sick, the second time because they forgot to reschedule the crew. (Interestingly, I have spoken to a friend whose Mother had the exact same experience - with the same excuse of the electrician being sick proffered.) The woman who rearranged the first appointment - and then did not reschedule - was rude. I asked to speak with the GM or owners after the second postponement and they showed no interest whatsoever. I cannot recommend this business.
Do not deal with this company and waste your time and money
Do not deal with this company and waste your time and money!
They will try to sell you the wrong products, do the wrong measurements, and worst of all, they will leave you high and dry for weeks without communication after failed installation. Their customer service just doesn't exist. They cannot fulfill the order yet refuse to refund the deposit.
Empty apology from general manager is not good enough, Burns for Blinds need to refund my deposit and move on to improve the service!!!
The worst service I have ever experienced in my life.
I placed my order on the 12th of November. Was to that I should get them before Christmas.
I spent over $20,000 for curtains, roller shutters and zip lock blinds.
I received my curtains on 22nd December 2920.
Received roller shutters on2nd March 2021.
Received zip lock blinds on27th April.
I have had multiple issues with roller shutters, one which is supposed to be fixed next week, the other hasn’t yet been seen. I will probably have to wait another month before anything happens there.
After multiple calls emails sent to service manager while I was standing in the store still no response.
How can you keep advertising when you can’t look after the current clients.
time to installation 2-3 times as long as promised
We ordered curtains and two door screens. We were told installation would be 3-4 weeks away. Curtains were installed 7 weeks later, the door screens 11 weeks later. The screens were only installed after several phone calls complaining about the delay. We are happy with the quality of the screens. As for the curtains, the quality and appearance are as expected, but one curtain does not clear the carpet in the centre. I couldn't recommend any business which is so far out with their promised delivery date.
Save your sanity. Don't order from them.
Atrocious product, customer service, installers and managers! From our first appointment the installer did not communicate with us or give us any advice regarding blinds/colour. Secondly he took down WRONG measurements for 6 windows/doors out of 11 in total. When the products finally arrived more than half of our blinds were wrong. They had to be redone. 4 weeks later all 6 were WRONG AGAIN! I spoke to their manager Anil, and I asked for a refund which as a consumer I had the right to ask for one since I had given them a chance to rectify their...mistake and they were wrong yet again. It would be considered a major fault. He refused and said he would not charge us the outstanding $350. He then booked us a second remake in two weeks on a Thursday. 2 weeks later I'm waiting for the installers and they did not turn up. Anil ended up changing the appointment to the following Tuesday without informing me. Such unprofessionalism from both the initial installer which was very rude and had no social skills and to their manager who continuously lies. Unfortunately this was communication was via phone and not written. So fast forward a few weeks later. Anil is chasing up the $350! I received a phone call from yet another manager Michael, who claimed they had hired him to fix Burns for Blinds reputation and he apologized for our experience and said he will do what he can about the outstanding balance. 2 days later they send us a court notice for the $350! Save your sanity and do not order anything from them. Both their managers and installers are horrid people and liars.
Never use this company
We have waited over 5 months for a $10,000 order. We were promised 2 months. Our order has been partially completed last month. Will never use them or recommend them
We are not happy with the service we were given I would not recommend burns for blinds to anyone else at all the reason is they cut the footings of the verandah posts and promised that they will replace them we have tried to contact the consultant and the office service department and got no response at all 4 months and waiting
Gave my house plans to the Norwood store for a quote for interior blinds. Was promised the earth, once deposit was paid it was like I didn't exist, each time I rang she is on the phone or not available or busy or out to lunch. All they want is the sale and obviously their commission and then they don't care! Run, do not use - how can a company have so many promotions / sales???
Don't use Burns for Blinds!
Do NOT use Burns for Blinds!
"4week turn around" has now been 5months and we're still going.
We had a salesperson come over in December and we gave the go ahead for 7 indoor roller blinds and 3 outdoor roller shutters. We were told it would be a 4week turn around. It took 6weeks to get the roller blinds installed and the installer said "they lost one of them and they would either have to find it or make a new one". We were expecting the roller shutters to be installed the same day and nothing arrived. When we called the office it sounded li...ke they didn't know they were supposed to be done. The last blind had to be remade... again another 6weeks for that and the outdoor roller shutters were organised to be installed the same day. The guys rock up, they have two complete shutters but only the top case for the third and not the metal "curtain". Also one of the panels was heavily scratched on installation. We were told someone would be in contact with us by Friday April the 10th, Monday the 13th came around and we had to call them. It spoke with who I think was the warehouse supervisor and organised the third shutter being installed and a replacement panel for May the 14th. The guys rock up, it's the right part but we have the German made shutter and they had the Australian made part, it's thicker so it doesn't fit. The contractors said "who knows when they'll be getting that part in again". Everyone I have spoken with and seen has been nice but whoever is running the show is an absolute joke! The business needs a major restructure!
If you want terrible service, choose Burns for Blinds
We ordered curtains and blinds 3 months ago, and they are only just finishing the install now. We had to follow up repeatedly, in order to get any action. They had to return to our house to remeasure and remake the blinds because they measured incorrectly. The products are fine… nothing special but they are what we ordered…but it’s the services and business practices that are terrible!
They are misleading:
They make “mistakes” with invoicing. The sales rep wrote out four seperate invoices and conveniently made the the total cost confusing so ...
Phoned the gepps cross store on the 21/3/21 for a rough price on timber plantation shutters for 3 of our windows, I gave the sales assistant the measurement for 2 windows and was about to give her the measurement of the bay window when she'd told me she doesn't have time for this and asked me to call back. When I called back she kept hanging up on me, wouldn't recommend
Installation Service is very slow ! Takes 3/4 weeks !
Very slow service ! Take 3 weeks for installation window blind where other people do it 2 /3 days. They are losing customers.
What Customer Service? Do yourself a favour - use anyone else!
Had a measure and quote for 11 slimline venetians. A follow up check was made by installer to confirm measurements before being sent to factory.
Blinds were installed and final payment demanded even though half the blinds did not fit properly. The installer must have seen they did not fit properly and did not say anything although insisted the balance be paid on the spot. The money was the important thing and definitely not the dissatisfied customer or the non fitting blinds.
Even though they did not fit on first fixing they said that they we...
Would not buy from this company.
Phoned Burns for a quote for a roller shutter and was given a day for the man to come - received a phone call later to say he would not be coming but to email measurements and he would email a quote back. Received an email that was sideways and a note saying that a deposit of almost the full amount would be required even though on the email, the deposit was to be about 1/3 of the full price. I emailed back querying this and the man did not seem to understand my question. Phoned another company who promptly came out with samples to choose fro...m and gave heaps of information, we went with this company even though they were dearer as we had no idea of the quality of Burns product. I assume Burns are not interested in customers who live outside the metropolitan area.
Worst customer service ever!
From the start the service was unprofessional.The rep didn’t even bring samples for us to look at forgot to measure a window and even after coming out twice measured a main window incorrectly. We were guaranteed installation before Xmas if we paid by a certain day and we are still waiting now in mid March. We have been given the wrong info time and time again and ignored by the staff when we ring to ask for details. We have had to chase them up over and over again,like I said worst customer service and the higher in the company you less interested they are to look after you. Never again will I use or recommend these people . Terrible terrible terrible .Very upsetting and stressful.
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