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Burns for Blinds

Burns for Blinds

2.7 from 191 reviews · View Statistics
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Reviews

  • Product Quality
    3.0 (7)
  • Return Claim MadeYes · No (8)
  • Customer Service
    2.3 (8)
  • Warranty Claim MadeYes (0) · No (8)
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Average quality blinds, Terrible Service

published

Install was scheduled and the installer texted me at 5pm on the day of the install THREE TIMES saying he wouldn't be able to make it today. Unprofessional and unapologetic. Look elsewhere.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Burns for Blinds - do not touch this company

published
Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationNorwood SA
Warranty Claim MadeNo
Mac B.
Mac B.
  • 3 reviews
  • Verified

Will never go near them again

published

The cellular blinds were not cheap, the service was slow (6 weeks to get a second remote controller), the indoor window blind motors are not strong enough to draw the blinds to the top. It took 5 weeks to get a tech. onsite to tell us that the batteries were probably spent (after 2 weeks of use?). The tech. as good as told us that the installer had done an inferior job of programming our remote (we needn't have spent $100 (!) for a 2nd remote). Lastly the bathroom plantation shutters were manufactured to open on the wrong side, meaning that the measure and quote got it wrong. Only good thing is that we are satisfied with the quality of the blinds and the shutter.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNorwood SA
Warranty Claim MadeNo
Arvid
Arvid
  • 4 reviews
  • 1 like
  • Verified

End product is good, but process is not

published

Got roller blinds and screen door installed. Happy with the end result, but process of getting there is frustrating.

January 2021: getting quote and paid deposit only to hear afterward of backlog of work.

April: install starts but parts missing and electric wire drilled into, had to come back in May.

May: different installer finished job, good end result.

Problem is salespersons promise too much, and then there are delays as they take on (too?) much work.

Would I use them again? Not if I can avoid them.

Product Quality
4/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationBurns for Blinds Adelaide
Warranty Claim MadeNo
Blind & Shutter Shops

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Sandy
SandyMetropolitan Adelaide, SA
  • 2 reviews

Shutter blinds

published

I’ve had nothing but problems with the blinds shutting properly since they were installed. They replaced 4 slats and it’s a bit better but the actual fit of the frame is particularly poor especially as they are measure to fit the window frame. And the time to replace 4 slats was 8 weeks. Pretty ordinary. Wish I’d tried else where.

Product Quality
2/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationNorwood
Warranty Claim MadeNo
Subrata
SubrataMetropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

Workmanship was poor

published

They had to come to my house total 6 days to install blinds, that means I had to allocate my 6 days to them. Day 1 Measurement
Day 2 One blind missing and one different colour
Day 3 Colour issue fixed but the missing one was of wrong length
Day 4 All roller blind installation completed - but they took out one spring from one blind as it was not working ok, different than factory!
Day 5 Plantation shutter started to install- due to delay in delivery - but the silicon colour was wrong
Day 6 correct silicon sourced and all done

Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationNorwood
Warranty Claim MadeNo
Tran
TranMetropolitan Adelaide, SA

Interesting way to run a business

published
Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Paul Martin
Paul MartinMetropolitan Adelaide, SA

Delays in installation

published

We paid the deposit on 22/2 2019 & were told that the posts would be installed on 21/3/2019 but there was a delay due to incorrect measurements. The final installation was on 2/5/2019 - very disappointed!

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationBurns for Blinds, Norwood , SA
Warranty Claim MadeNo

Questions & Answers

Nathooo
Nathoooasked

Is this company owned by David Burns?

4 answers
Leo
Leo

Dennis Sims I believe
Doesn't return calls either!

oxhcihcjc MN
oxhcihcjc MN

You're spot on Leo

Ian
Ian

It's same story every time with this company. They don't deserve the customers.

Get an answer from our members

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