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BuyDirectOnline.com.au

BuyDirectOnline.com.au

4.7 from 48 reviews

See the Best Furniture Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(43)
(2)
(0)
(1)
(2)
  • Incentivised Review Yes (0%) · No (100%)
  • Product Quality
    4.8 (17)
  • Return Claim MadeYes (0) · No (17)
  • Warranty Claim MadeYes (0) · No (17)
  • Product Appearance As advertised (95%) · Not as advertised (5%)
  • Shipping
    5.0 (11)

very comfortable

published

Great service from online staff and driver too. Comfortable chairs, a little harder to move than expected but still easy. Will buy more for the new offices after the move.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi Pamela, thanks so much for your review! I will pass this positive feedback onto our customer service team.


Bren

BrenSouth East Queensland, QLD

  • 3 reviews

Francis was exceptional help over the phone

published

is a compliment on one of the staff that answered the phone, Francis He went above and beyond the call of duty and sourcing a piece of furniture for me.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi Bren, thanks so much for leaving us this five-star review. We're glad that Francis was able to help you find the furniture that you were after. I will pass these kind words onto him later today!

Br Gregory

Br GregorySydney, NSW

  • Verified customer

Superb Products! Excellent Customer Service!! Fantastic Customer Care!! :-)

published

The President High Back Timber Executive Office Chair is soooo comfortable and affordable I'm superbly pleased with my purchase! Buy Direct Online offer fantastic products!! Highly recommendable and fantastic service!!! Thank you!! :-)

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
2 comments
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi there, thanks so much for leaving us this feedback. We're glad you enjoy the President Timber Executive Office Chair! I'll pass these kind words onto our customer service team :)

Br Gregory
Br Gregory

Hey! :-) Pleasure!!

Russell

RussellSouth East Queensland, QLD

  • Verified customer

Excellent Service

published

Hayley in Sales was very helpful.
Needed a specific delivery time slot & they nailed it.
Very impressive. Made my day.
Great product, great service, & easiest purchase experience I've had in a long time

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi Russell, thank you for taking the time out to leave us this feedback. I will pass these kind words on to Hayley later today. So happy we were able to help you out with your order :)


Lea De Angelis

Lea De AngelisSydney, NSW

Fantastic customer service

published

Have used this company twice so far and it definitely won't be the last. Excellent products, delivered promptly and as promised. Very helpful staff at the end of the phone to answer any queries. Would very happily recommend them any time!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi Lea, thanks so much for your five-star feedback. I will pass these kind words on to our customer service team.


Gary

GaryGreat Southern, WA

Very pleased!

published

Very helpful staff at initial point of contact, thanks Francis! Smooth and quick process with free postage option for 4 very bulky items. Arrived in specified time, happily recommend them!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi Gary, thanks so much for your feedback. I will pass your kind comments on to Francis. Glad you got your items on time :)


SPASA

SPASAMetropolitan Adelaide, SA

Sales person Hayley a Joy to work with , and helpful at every hurdle to find a solution , An asset to the Company.

published

To find store easy.
Wide range to choose from simplified making decisions.
The company is at this stage before delivery of goods very happy at quality.
Assemble haven't got to this point yet.

Product Quality
Product Appearance As advertised
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Thank you so much for your kind words and feedback, I will pass this on to Hayley later today :)


DeanC

DeanCMetropolitan Adelaide, SA

  • Verified customer

5 star customer service

published

Great compnay, staff are professional and reply promptly, Fast delviery.
So please we purchased fromt hem again the next day after receiveing our Stella Mid High Back Ergonomic Office Chairs
very happy customer

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi Dean, thanks for leaving us such positive feedback. I am glad that you are happy with your Stella Chairs! I will pass this feedback onto our customer service team later on today. Thanks again!

Lucy

LucyVictoria

  • 2 reviews

All companies should be this good

published

I could not be happier with both the product and the service. Product was exactly as described. Service was above and beyond good. Meagan went out of her way to help me get exactly what I wanted in the narrow time frame for delivery I had available. Ben delivered and assembled product with ease and efficiency. Meagan followed up with me once order was completed to check that all went well .
All companies should be this good

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi Lucy, thank you so much for leaving this review for us. I am glad that Meagan was able to assist you in making sure that you got your furniture in a timely fashion. I will pass this feedback onto her :)

Travel Company

Travel CompanyGoulburn Valley, VIC

Happy with service.

published

Great Communications from Company. Did their utmost to see that we were satisfied. Happy with Product. Product arrived assembled which was a bonus. Reliable Delivery and pleasant delivery driver. A+

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Thanks for the five-star feedback! We're stoked that you were happy with your purchase and delivery. If you need anything else from us, please don't hesitate to give us a call :)


Monica

MonicaSydney, NSW

Superb

published

Great selection of products. Fantastic communication when requesting info about the product/delivery. Very fast assemblage by the guys who delivered. The item was exactly as it appear on the tin so there weren't any surprises once assembled

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi Monica, thanks so much for the five-star feedback. We are super happy that our assemblers managed to get your product assembled in a timely fashion. Let us know if you need anything else from us and we would be more than happy to help out!


pgeee

pgeeeMelbourne

  • 19 reviews
  • 5 likes

Great Customer Service

published

I bought two items which were delivered promptly. Then I decided to return one and the support I received from Joshua and the team was superb, especially to help me through my own problem with the credit card where the refund had to go to.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi pgeee, thanks so much for your five-star review! Glad Josh was able to assist you with your refund, I will pass these comments on to him. If you need any more assistance with your items please reach out to us.


EMC

EMCGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

First class customer service

published

This company and every team member puts customers first and has delivered outstanding service complimented by great products. This is how every business should operate. Keep up the great work team!

Product Quality
Shipping
Product Appearance As advertised
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi EMC, thanks so much for leaving such a positive review for us! If you ever need more furniture from us in the future, please do not hesitate to get in contact with us again and we would love to help you out!


Kevyn B

Kevyn BGreater Melbourne (Metropolitan), VIC

Excellent Service and the perfect product

published

Really easy on-line shopping experience, with phone and email support back up to achieve an urgent delivery on time for a wedding. Huge thanks to Cindy and the team.
Also appreciate the photos of the product were an accurate indication of the colour and quality of the item we had ordered.
Excellent followup service!!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi Kevyn, thanks so much for your kind words. If you ever need to purchase from us again, do let us know as we would be more than happy to help with your furniture needs!

Aaron Rodrigo

Aaron RodrigoSouth Morang

Great business and customer service.

published

The product categories are on point, it is very easy to find what you're looking for.
They comply with the "Next Day Shipping" guarantee.
Really, really, really reasonable prices for quality products.
Hands down recommend BuyDirectOnline to anyone looking for great products at even greater prices.
I don't generally go out of my way to put reviews for businesses but I definitely felt the need to give these guys a boost, no matter how tiny :]

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi Aaron, Thanks so much for your positive review. Do let us know if you ever need furniture from us again. We would be more than happy to help you out!

De C

De CGreater Melbourne (Inner), VIC

wont ever buy furniture instore again!

published

the website was easy to navigate, quickly found what i was looking for
massive range and options avaailble including colours
great quality
easier to assemble than ikea!
highly recommend to anyone looking for new furniture

1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi De C, Thanks so much for leaving us these kind words. We would be more than happy to help you out in the future if you ever need any more furniture from us again.


Sarah L.

Sarah L.Greater Melbourne (Inner), VIC

Great range, fast delivery. Very happy.

published

I had a really positive experience with these guys. I needed to get a few things for the office and I will definitely buy from them again. Products as pictured and good quality.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Hi Sarah, Thanks so much for your kind words. If you need furniture from us again, we would be more than happy to help!


Venn Constructions

Venn ConstructionsSouth East Queensland, QLD

Excellent value for money

published

Website is user friendly and the product range is fantastic and they will even quote custom items.
Delivery was fast and delivery drivers were friendly.
Great prices, quick delivery and great customer service - what more could you ask for :)

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Support team is great!

published

I bought some chairs from these guys, and the support team was kind enough to modify my order so I could activate the free delivery option. Thankyou very much, your service was outstanding

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

Kerfla

KerflaMetropolitan Adelaide, SA

Fabulous Service

published

I needed a quick solution to a temporary problem. It was easy to find the product on line, it was easy dealing with the customer service agent who then processed everything on the day, and whilst the didn't promise to have it delivered by a certain date (of course :) I wanted it 5 days ahead of their product delivery time frames), she strived to do so.... voila! It arrived on the day I needed it!
Fabulous fabulous service, many thanks.

1 comment
BuyDirectOnline.com.au
BuyDirectOnlineBuyDirectOnline.com.au

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