Unprofessional and no customer skills
ToTotally unprofessional from the customer service (Chris) to the technician (another Chris). Turned up three hours late on the initial call. Excuse after excuse when I could talk to them as to why they took so long to bring my laptop back. Chris the technician assumed that because I had another laptop to work with that it wasn't a priority, and just put me aside. I argued with the Technician that my time was just as valuable and that I would not pay the account of $553 but would pay $400 He agreed then sent me an account for the full amount of...$553. After two weeks they relented and sent me the account of $400. Which they wanted me to pay into a bank account. I refused and said that I wanted to pay via credit card so they sent me a link to pay it that way. Shonky business practices so I would be very wary using this company. For $135 per hour I expect a lot more than what I got. Chris the technician made vail threats in my home as well as in an email which made my wife very uncomfortable
- Verified customer
Poor in every form.
Technician was useless and had zero knowledge of any semi advanced computer. I requested a check to the build before operation and asked to install my overclock, he simply said no. He sat around for two hours reading a bloody manual and trying to understand the tower. Followed up with a complaint, no reply or partial refund/fix to my continued issues. Never use this company.
terrible really bad avoid
I would give them zero stars if I could
the "technician" Kris in Brisbane showed up at my house an hour and thirty minutes late - wasting my entire morning waiting.
He sat there for 20 minutes was very unprofessional didnt bring any equipment of anything of the sort, looked like he was trying to find answers on his phone, and seemed like he was just trying to scam more money out of fixing my computer
He then wanted to charge 135$
What am I paying for exactly
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