Unprofessional and no customer skills
ToTotally unprofessional from the customer service (Chris) to the technician (another Chris). Turned up three hours late on the initial call. Excuse after excuse when I could talk to them as to why they took so long to bring my laptop back. Chris the technician assumed that because I had another laptop to work with that it wasn't a priority, and just put me aside. I argued with the Technician that my time was just as valuable and that I would not pay the account of $553 but would pay $400 He agreed then sent me an account for the full amount of...$553. After two weeks they relented and sent me the account of $400. Which they wanted me to pay into a bank account. I refused and said that I wanted to pay via credit card so they sent me a link to pay it that way. Shonky business practices so I would be very wary using this company. For $135 per hour I expect a lot more than what I got. Chris the technician made vail threats in my home as well as in an email which made my wife very uncomfortable
Poor in every form.
Technician was useless and had zero knowledge of any semi advanced computer. I requested a check to the build before operation and asked to install my overclock, he simply said no. He sat around for two hours reading a bloody manual and trying to understand the tower. Followed up with a complaint, no reply or partial refund/fix to my continued issues. Never use this company.
terrible really bad avoid
I would give them zero stars if I could
the "technician" Kris in Brisbane showed up at my house an hour and thirty minutes late - wasting my entire morning waiting.
He sat there for 20 minutes was very unprofessional didnt bring any equipment of anything of the sort, looked like he was trying to find answers on his phone, and seemed like he was just trying to scam more money out of fixing my computer
He then wanted to charge 135$
What am I paying for exactly
Professional Network Problem Solving!
Thanks to Kris from Buzz A Geek who recently tackled a complex networking issue with our home network. Kris' problem solving skill to initially identify the issue was both thorough and systematic and his skill working through to finalise our solution just as good. An impressive effort at a competitive rate. Kris was professional and communicated really effectively throughout the process. I can highly recommend these guys - I would definitely use again.
Geoff was just great
Geoff was very helpful came in time, sorted all my computer issues and even helped me purchase the correct webcam for my computer. Great work and will now always use Buzz A Geek
Solution at last
After many hours of unsuccessful remote access by Lenovo and then Brother, Chris from BuzzaGeek finally fixed the connection problem between my laptop and printer. A very pleasant communicator and I'm a very happy customer. I can highly recommend BuzzaGeek.
Punctual and quick
As a first time user of Buzz a Geek, I was very impressed with the technician. and with the Company. Fixed my problem , I would recommend and use them again.
This is the second time we have used Buzz a Geek because we were very happy the first time. We had a tricky problem, but they didn't give up till it was fixed. Most importantly when you're running a business, attention was given almost immediately both times.
This is perfect, and couldn't do without it. Very professional, and nothing is a problem.
I engaged Buzzageek to help me with my computer issues. They were very professional and nothing was a problem. I would highly recommend them and would definitely use them again in the future.
Tech Issue Fixed In A Flash
Fantastic support, fixed my issue within one hour. Professional, courteous, cost effective. Very pleased I have found this company and will be using them again. Thank so much for all your help.
Solution was found, when no-one else could....!!
Focused, intuitive, capable and knowledgeable.... Never went to too hard busket done their work with a positive outcome and solution. When others failed including our own service privider, they didn't... highly recommended... Many thanks!!
Outstanding service personal touch efficici
Had to move from windows 7 to 10. This company was personal, outstandingly knowledgeable and very reasonably priced. Took two hours but the result was better than expected. Highly recommended.
Sanitise computer scan
From the first contact phone call I found Buzz a Geek staff to be really professional in the way they handled my case. Nothing seems to be problem for them and their charges are quite reasonable in this day and age!
I recommend them highly.
A real-life IT superhero just when I needed one.
I've used them for quite sometime now and found that they're very professional and available when you need them. Their support staff are friendly and the technician jumped all over the issues and got my business back up and running really quickly.
Christopher was a my savour got the job done straight away!! And got several jobs done and one in particular that others couldn’t do! Glad I found you! Top work.
Chris handled himself very professionally and gave my very service. He is very well mannered and polite. He was very prompt and arrived ontime. He allowed me to meet a deadline.
Always come to my rescue
I'm an elderly lady living on the Sunshine Coast. I first had Buzz A Geek round way back in 2014. Chris has always been so attentive in dealing with Mac problems. I would recommend him to anybody that had computer issues. Thanks Chris!
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