Very Professional Easy company to deal with
I have used Cindy from RedBox Conveyancing a number of times and find her service to be very professional. The online process makes everything very easy. Cindy is alway prompt in answering any of my queries. I have and will recommend Cindy to anyone who requires a conveyancer in QLD.
Great customer service with very well priced fees.
I have used BTR three times in the past two years. I have also used them to write up the initial contract when I sold a property privately. In one contract when I was buying they suggested a more appropriate and better wording from a seller's solicitor - to my advantage. I found staff to be courteous and always helpful. Queries were followed up quickly. Their fees are very good. As everything can be done over the computer there is no need to travel into the office which saves a lot of time and organising. I highly recommend By The Rules Conveyancing to anybody who is looking to buy or sell real estate. Rating 10/10
Stressful experience made much easier
Buying a place can be so stressful, especially when it's the first time - you have no real idea what is required or when you need to have it completed by. By The Rules took all the worry and anxiety out of the procedure for me - can't thank them enough.
Brilliant, Professional Service.
I have used BRT Conveyancing twice in the last six months and I can't speak highly enough of them. Everyone, from the paralegals to the solicitors are friendly and helpful, I am extremely happy with the service and I wouldn't go anywhere else now, I plan on using them for all my purchases and sales in the future.
Great service that efficiently covers out requirements with the selling of the house. By The Rules alerted us to an issue with the bank we were using, had it not been for the due diligence showed by our representative, this contract could have easily floundered at settlement. Excellent service from By The Rules company - we will gladly refer them to others - excellent value for money as well!
They were great. purchase went very smoothly. Nothing a trouble
I only used the weekend contact once but having 7 day a week contact is amazing. Service was excellent, result excellent and value for money super - very competitive. They stick to their quote. Would recommend to anyone selling or buying
- Verified customer
Dealing with BTR was very challenging as I had to contact the company repeatedly to get information they advised they would provide, repeatedly request updates as phone calls were not returned within reasonable timeframes (e.g. 1-2 days), confirm receipt of critical documents, correct information that was incorrectly advised by BTR, and then had to follow up three times to resolve invoice v.s. quote discrepancies. Assurances e.g. "we will let you know when we receive the searches and advise you of the figures" that were promised were never deli...vered. The quote footer text is not reflective of the true costs that may arise - e.g. settlement agent fee is not correct as it states a fee half of what you can be charged. This company needs to develop customer service skills and attention to detail, critical attributes to this field of work. An already stressful situation was worsened by their poor participation.
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