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Anne and AdamGosford
- 8 reviews
- 17 likes
Waste of Money
They never provided the 2MB of data as promised in our plan, and even went so far as to brick our phone when we reached 1MB of data (so we could not even use the phone credit we had already paid for). Total waste of money and no customer service at all.
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- Verified customer
Changed contract and forced to pay more for same product/service
Forced me to change contract or leave
As to pay more with no additional benefit
Lost my phone number as I was not given enough time to migrate
Will not be recommending CMOBILE to anyone.
1 comment
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Review collected in partnership with C Mobile
- Verified customer
too bad at all
Always no sign can not make/receive calls this network coverage isn't reliable at all. I have to use WIFI all the time. I have experienced the net dropouts all the time everyday.
1 comment
Yasmin C.C Mobile
Hi James, sorry to hear about your coverage issues. There are many possible reasons for poor coverage performance, such as geographic location or your particular device. We have 2 network options - Vo... Read more
dafone and Telstra. Please contact us at support@cmobile.com.au or 1300545000 and we can troubleshoot with you.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with C Mobile
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DonnaSydney, NSW
- 8 reviews
- 4 likes
Bullying tactics when bill is overdue
They use bullying tactics when bill is overdue and seem to forget we are not on a contract NOT HAPPY
7 comments
Yasmin C.C Mobile
You are correct, you are not on a contract and may leave at any time by either contacting us and requesting that we disconnect your service or porting your service away to another provider. Here at CM... Read more
obile, we don't feel that is unreasonable to require our customers to pay for the service they are using as we're not able to provide a free service. When a bill is overdue, we send a friendly reminder text. If payment isn't made 7 days later, we send a reminder email. We advise of the due date and also advise that the service will be barred and a late payment fee placed on the account if the bill isn't paid by a certain date. We then send a reminder text a few days before this date and we invite customers experiencing financial hardship to contact us to discuss their account if they need help. We feel these reminders are polite and courteous but if you would like to contact us at support@cmobile.com.au to point out any perceived "bullying tactics", we'd be happy to review our overdue account reminders. We are a small business and we cannot afford to allow customers to continue using our service if they are not paying for it. If you'd like to contact us on the email address above to discuss your account, we'd be more than happy to work with you to resolve the issues.Even though I'm now with another service and had my number ported you somehow managed to keep my service restricted please remove this asap and my account with you should be closed, so stop charging me for a service that no longer exists immediately
Yasmin C.C Mobile
CMobile has no control over another service provider porting your number and we cannot restrict your service if you have ported away to another service provider. Please get your facts right before making false and misleading comments.
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vkcpoliceMelbourne
- 4 reviews
- 4 likes
Scum Rip off Merchants Avoid.
This is meant to be a prepaid service yet i am straight away ripped off $12.95 for a application that was not approved due to a poor credit rating. why do you need a credit check for a prepaid service scum ripping of a pensioner. avoid this company they take your cash and dash. dont belive all the positive reviews i can guarantee you they are all written by c mobile themselves. now contacting consumer affairs
1 comment
Yasmin C.C Mobile
Hi,
Due to the entirely false nature of your review, which we have detailed below, we have requested ProductReview remove this report. However while they are investigating our report, we'll address your complaint here publicly.... Read more
Firstly, we are not a prepaid provider. We have never said we are a prepaid provider so we're unsure where you got that idea from. We are a postpaid provider with no lock in contracts. Secondly, you were charged $12.90 because you requested your SIM card be sent out to you via Express Post. It is very clear in our application process that selecting the express post option will incur an additional fee so we didn't hide that from you. We've offered to provide a copy of your application to ProductReview to evidence your request for express post. Thirdly, your application was not rejected. In fact, you were sent an email yesterday advising you that your application had been approved and that a SIM would be mailed out to you via express post. Again, we've offered to provide a copy of this email to ProductReiew. We would be more than happy for you to go to Consumer Affairs as we can provide the evidence referred to above. Your false and rude review gave us cause to reconsider your application and we've decided not to proceed with bringing you on as a customer. We appreciate all reviews of our business, including the negative ones, provided they are genuine, and your review is not genuine. The $12.90 you paid has already been refunded to your credit card and you should see that back in your account within the next day or so. Best of luck finding a telco provider that can make you happy. Regards, CMobileSimilar opinion? Write a review on ProductReview.com.au!
YisWA
- 4 reviews
- 13 likes
- Verified customer
False Advertising!!
Was promised much by [name removed], the owner of CMobile but sadly he did not deliver.
I was on the blue plan which was falsely advertised on their website as having great network coverage. In reality this is not the case.
[name removed] buys wholesale networks from Telstra Wholesale and Vodafone but i sense they are giving him the bottom of the barrell.
My experiences consist of virtually zero coverage outside of a metro city. This is not just for calls, or texts but also vital internet needs.
Much much slower than the old dial up!! ...Read more
Then i was switched to their red plan but although was slightly better, it was taking much time just connecting to websites that it was actually eating away at the data allowance. As a result, excessive data charges were applied to my account!!4 comments
No sorries thanks just honesty.
Yasmin C.C Mobile
Hi Yis, sorry to hear of your problems with our services. Our wholesale network access on Telstra (Blue plans) is the same as any other mobile service provider in Australia providing the Telstra netwo... Read more
rk. The Blue plans are now 4G and cover 98.8% of the Australian population so you are unlucky that you fall into the 1.2% that we don't cover! There is no "bottom of the barrel" of these services. We wish you the best with your mainstream carrier.Load of bollox
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The DoctorWA
- 11 reviews
- 22 likes
Not impressed with their Vodafone coverage and performance!
On a red plan and getting hardly any coverage where I am located which is a regional town. Calls dropping out and as for internet, well zilch! Not even one bar on the H+ symbol! Rubbish.
1 comment
Yasmin C.C Mobile
Sorry to hear of your coverage issues. Our Red plan uses the Vodafone network and as such may not be the best for users in a regional town. Have you considered our Blue plans which use the Telstra net... Read more
work? Please call or email us and we will be happy to help you.Similar opinion? Write a review on ProductReview.com.au!
Unreliable text messages
Talk service ok.
Every time i try and send txt message i get a notification it failed (90% of times). Try again, notificafion failed. Keep trying...failed.
Exactly the same thing happens to my partner who is on the same network.
Sometimes the recipient gets the message even though we are notified of a failure...embarrassing when they have received it 3 times even though you have had 3 fail notifications!!!
Moved to cmobile from slimtel who went in to receivership. Bad choice. Worst network experience ever.
1 comment
Yasmin C.C Mobile
Hi Herb,
Sorry to hear you're having problems with text messages. We are aware of a fault with the messaging platform on our host providers network that we have escalated to them and expect them to re... Read more
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Questions & Answers
Phil D.asked
Does the Blue 30GB plan charge for international texts or not. On the summary page it says 60c per text, but on the critical info summary it says they're unlimited....???
1 answer
Peter H.C Mobile
Hi Phil,
Thanks for your enquiry.
The 30Gb plan includes unlimited calls and text to 15 international destinations. Canada, China, France Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, NZ, South Korea, Thailand, UK and USA. The 60c international text cost applies to destinations other than those mentioned.
Cheers
BJTasked
I want to try before I commit by getting a new number and if I get coverage port my number across Is this possible?
2 answers
Peter H.C Mobile
Hi BJT, Absolutely. You are most welcome to test the service before you commit to porting your number.
Cheers,
CMobile Support
I am on Blue plan and have 60 to 90 mbps
Jack J.asked
How do I update my present plan to increase my data? . When I go into plans available, it seems to want to treat me as a new customer.
No answers
Details
| Category | Mobile Phone Service Providers |
|---|---|
| Network Used | Vodafone |
| International Roaming Offered | Yes |
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Yasmin C.C Mobile
Hi Phyllis, sorry to hear of your experience. Just to be clear, there are no contracts with CMobile ever so the claim you were forced to change contact is not true. We would be happy to discuss your c... Read more
oncerns with support so please contact us and we would be happy to work this through with you.