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Be Wary - They Take Your Money Twice
I went onto c mobile to pre pay a bill to facilitate my budgeting...the transaction went through .... all good portal end --- but when I went to check my bank account it appeared twice. I have since had to put in place spending restrictions due to this .... I just hope I get an immediate refund for this considering the poor customer service I have received.
I thought Cmobile was a good company until they told me they don’t want me as a customer just because my number kept getting ported out when it was not my fault the providers that was trying to port my number didn’t cancel the ports
had some problem with messages and my phone had problem i even send in my emails to show im no making joke still paid bill and left encounter i had on email with customer service man very bad was told delibaretly i rlped them and i pay bill h aswell im no welcome anytime again save your stress which left me upset and go away is no reason to speak this way to customers
Kept overcharging me for a service I didn't ask for
These guys switched me across to a plan on Telstra but didn't tell me about the excess data charges. Kept requesting a switch back, but was ignored. Not quite as it seems
Waste of Money
They never provided the 2MB of data as promised in our plan, and even went so far as to brick our phone when we reached 1MB of data (so we could not even use the phone credit we had already paid for). Total waste of money and no customer service at all.
Customer Service Less Than Good
C-mobile did not advise me as existing customer that it had new plans with price reductions. Tried telephoning their "help desk", and it rang out. Tried again later in the week, and was contacted to a non-English speaking service officer. When I ported to a better value alternate supplier using the Telstra network, they continued to bill me. Their accounting system did know I ported my number elsewhere. Not a seamless port. Telephoned and got through to a service officer eventually who arrange for a system credit to be applied to a bill I received for a period after I ported my telephone number away from Cmobile. Customer service less than satisfactory
Good on the whole
I have a drop out when I do the first call but call back and its ok , It has only just started this. other wise I am very happy with CMobile
Cmobile is good
I have been them for a while now. Reasonable prices. I had a problem or two, one of them with International call set-up but they were quickly able to resolve it for me.
I am happy with their service so far.
A great service for this pensioner!
Extremely rare not to get good coverage. Data download is ok for me. The cost for unlimited use is very economical although, I do not use the phone excessively and rarely use the various other apps.
Changed contract and forced to pay more for same product/service
Forced me to change contract or leave
As to pay more with no additional benefit
Lost my phone number as I was not given enough time to migrate
Will not be recommending CMOBILE to anyone.
too bad at all
Always no sign can not make/receive calls this network coverage isn't reliable at all. I have to use WIFI all the time. I have experienced the net dropouts all the time everyday.
The deals are good at Cmobile, but the man/owner is rude and arrogant. He sounds like the typical business type I'd say.
Bullying tactics when bill is overdue
They use bullying tactics when bill is overdue and seem to forget we are not on a contract NOT HAPPY
Scum Rip off Merchants Avoid.
This is meant to be a prepaid service yet i am straight away ripped off $12.95 for a application that was not approved due to a poor credit rating. why do you need a credit check for a prepaid service scum ripping of a pensioner. avoid this company they take your cash and dash. dont belive all the positive reviews i can guarantee you they are all written by c mobile themselves. now contacting consumer affairs
Was promised much by [name removed], the owner of CMobile but sadly he did not deliver.
I was on the blue plan which was falsely advertised on their website as having great network coverage. In reality this is not the case.
[name removed] buys wholesale networks from Telstra Wholesale and Vodafone but i sense they are giving him the bottom of the barrell.
My experiences consist of virtually zero coverage outside of a metro city. This is not just for calls, or texts but also vital internet needs.
Much much slower than the old dial up!! ...Then i was switched to their red plan but although was slightly better, it was taking much time just connecting to websites that it was actually eating away at the data allowance. As a result, excessive data charges were applied to my account!!
Questions & Answers
Does the Blue 30GB plan charge for international texts or not. On the summary page it says 60c per text, but on the critical info summary it says they're unlimited....???
Thanks for your enquiry.
The 30Gb plan includes unlimited calls and text to 15 international destinations. Canada, China, France Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, NZ, South Korea, Thailand, UK and USA. The 60c international text cost applies to destinations other than those mentioned.
I want to try before I commit by getting a new number and if I get coverage port my number across Is this possible?
Hi BJT, Absolutely. You are most welcome to test the service before you commit to porting your number.
I am on Blue plan and have 60 to 90 mbps
How do I update my present plan to increase my data? . When I go into plans available, it seems to want to treat me as a new customer.
Get an answer from our members and C Mobile representatives
|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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