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C Mobile
4.6 from 278 reviews · View Statistics
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Elicia H.
Elicia H.Illawarra, NSW
  • 2 reviews
  • 1 like

Be Wary - They Take Your Money Twice

published

I went onto c mobile to pre pay a bill to facilitate my budgeting...the transaction went through .... all good portal end --- but when I went to check my bank account it appeared twice. I have since had to put in place spending restrictions due to this .... I just hope I get an immediate refund for this considering the poor customer service I have received.

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Value for Money
Customer Service
Matthew Riley
Matthew RileyGoulburn Valley, VIC
  • 12 reviews

Terrible

published

I thought Cmobile was a good company until they told me they don’t want me as a customer just because my number kept getting ported out when it was not my fault the providers that was trying to port my number didn’t cancel the ports

Incentivised Review No
olivera
oliveramelbourne
  • 44 reviews
  • 19 likes

upset customer

published

had some problem with messages and my phone had problem i even send in my emails to show im no making joke still paid bill and left encounter i had on email with customer service man very bad was told delibaretly i rlped them and i pay bill h aswell im no welcome anytime again save your stress which left me upset and go away is no reason to speak this way to customers

Incentivised Review No
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Kept overcharging me for a service I didn't ask for

published

These guys switched me across to a plan on Telstra but didn't tell me about the excess data charges. Kept requesting a switch back, but was ignored. Not quite as it seems

Value for Money
Customer Service
Anne and Adam
Anne and AdamGosford
  • 9 reviews
  • 18 likes

Waste of Money

published

They never provided the 2MB of data as promised in our plan, and even went so far as to brick our phone when we reached 1MB of data (so we could not even use the phone credit we had already paid for). Total waste of money and no customer service at all.

Value for Money
Customer Service

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Woodpusher
WoodpusherNorth Western Region, NSW
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Customer Service Less Than Good

published

C-mobile did not advise me as existing customer that it had new plans with price reductions. Tried telephoning their "help desk", and it rang out. Tried again later in the week, and was contacted to a non-English speaking service officer. When I ported to a better value alternate supplier using the Telstra network, they continued to bill me. Their accounting system did know I ported my number elsewhere. Not a seamless port. Telephoned and got through to a service officer eventually who arrange for a system credit to be applied to a bill I received for a period after I ported my telephone number away from Cmobile. Customer service less than satisfactory

Value for Money
Customer Service
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Good on the whole

published

I have a drop out when I do the first call but call back and its ok , It has only just started this. other wise I am very happy with CMobile

Value for Money
Customer Service
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dosi
dosiPerth
  • 3 reviews
  • 1 like
  • Verified

Cmobile is good

published

I have been them for a while now. Reasonable prices. I had a problem or two, one of them with International call set-up but they were quickly able to resolve it for me.
I am happy with their service so far.

Incentivised Review No
Plan Cost per Month$16.95
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A great service for this pensioner!

published

Extremely rare not to get good coverage. Data download is ok for me. The cost for unlimited use is very economical although, I do not use the phone excessively and rarely use the various other apps.

Local Reception
Incentivised Review No
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Changed contract and forced to pay more for same product/service

published

Forced me to change contract or leave
As to pay more with no additional benefit
Lost my phone number as I was not given enough time to migrate
Will not be recommending CMOBILE to anyone.

Value for Money
Customer Service
C Mobile
Yasmin C.C Mobile
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too bad at all

published

Always no sign can not make/receive calls this network coverage isn't reliable at all. I have to use WIFI all the time. I have experienced the net dropouts all the time everyday.

Value for Money
Customer Service
C Mobile
Yasmin C.C Mobile
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None other
None otherbrisbane

Alright.

published

The deals are good at Cmobile, but the man/owner is rude and arrogant. He sounds like the typical business type I'd say.

Donna
DonnaSydney, NSW
  • 8 reviews
  • 5 likes

Bullying tactics when bill is overdue

published

They use bullying tactics when bill is overdue and seem to forget we are not on a contract NOT HAPPY

C Mobile
Yasmin C.C Mobile
Donna
Donna

Even though I'm now with another service and had my number ported you somehow managed to keep my service restricted please remove this asap and my account with you should be closed, so stop charging me for a service that no longer exists immediately

C Mobile
Yasmin C.C Mobile

CMobile has no control over another service provider porting your number and we cannot restrict your service if you have ported away to another service provider. Please get your facts right before making false and misleading comments.

vkcpolice
vkcpoliceMelbourne
  • 4 reviews
  • 4 likes

Scum Rip off Merchants Avoid.

published

This is meant to be a prepaid service yet i am straight away ripped off $12.95 for a application that was not approved due to a poor credit rating. why do you need a credit check for a prepaid service scum ripping of a pensioner. avoid this company they take your cash and dash. dont belive all the positive reviews i can guarantee you they are all written by c mobile themselves. now contacting consumer affairs

C Mobile
Yasmin C.C Mobile
Yis
YisWA
  • 4 reviews
  • 13 likes
  • Verified

False Advertising!!

published
Yis
Yis

No sorries thanks just honesty.

C Mobile
Yasmin C.C Mobile
Yis
Yis

Load of bollox

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Questions & Answers

Phil D.
Phil D.asked

Does the Blue 30GB plan charge for international texts or not. On the summary page it says 60c per text, but on the critical info summary it says they're unlimited....???

1 answer
C Mobile
Peter H.C Mobile

Hi Phil,
Thanks for your enquiry.
The 30Gb plan includes unlimited calls and text to 15 international destinations. Canada, China, France Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, NZ, South Korea, Thailand, UK and USA. The 60c international text cost applies to destinations other than those mentioned.
Cheers

BJT
BJTasked

I want to try before I commit by getting a new number and if I get coverage port my number across Is this possible?

2 answers
C Mobile
Peter H.C Mobile

Hi BJT, Absolutely. You are most welcome to test the service before you commit to porting your number.
Cheers,

CMobile Support

Happy Customer
Happy Customer

I am on Blue plan and have 60 to 90 mbps

Jack J.
Jack J.asked

How do I update my present plan to increase my data? . When I go into plans available, it seems to want to treat me as a new customer.

No answers
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Details

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes
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