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Mixed
Down load speeds can vary greatly
Depending on area . Coverage is good in most places in Australia. Patchy coverage overseas with high prices so not good value makes satellite phone prices look good
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- Verified customer
Used to be awesome, but focus on customer service is slipping.
I was originally with Vodafone for about 10 years, but eventually left due to their customer service going from fantastic to awful within the last three years. I then went with Telstra, mainly for the better coverage, but after several years of putting up with their dreadful customer service, I found CMobile and switched. Initially it was great, as I had the superior coverage of the Telstra network but with great customer care from an Australian based team. The fact that it was Australian owned was even better, and I did all I could to support ...Read more
"the little bloke" by telling all my friends and family about CMobile, many of whom became customers themselves. Lately however, this customer focus has seemingly becoming less apparent. Over several recent months I've had to call CMobile multiple times regarding the same issue before eventually something was done about it, despite numerous assurances and promises each time. The entire experience was needlessly drawn out and incredibly frustrating with little consideration given to my inconvenience, whereas once this had been a strong priority with CMobile. Although the original problem has finally been resolved, I now have to contact CMobile once again to find out why my most recent bill has not been adjusted accordingly, despite their promise to do so when I last called. This is not the first instance of this kind; time and again I have had to follow up with CMobile after being assured my bill would be correctly adjusted, only to subsequently receive a bill with no adjustments made at all. This has occurred far too often to be human error, and I suspect that it is merely hoped that I will either forget and not notice the error when I receive my bill, or give up in frustration and simply pay the outstanding amount because I can't be bothered calling back all the time. This is an intentional strategy often used by the big telcos, but it's something I think CMobile can ill-afford to employ (inside scoop: my ex-wife worked for Telstra in their customer service division before it went offshore, and this was a ploy they were instructed to use by their supervisor). Recently when CMobile introduced new (and cheaper) mobile plans, no attempt was made on their part to notify their existing customers of the new plans. I only happened to find out by pure chance. When I brought this fact to their attention and suggested a blanket email be sent out to all customers, I was told that an email should have already been sent out and that they would look into it. No email was subsequently received either by myself nor anyone else I know who is with CMobile. This sort of deliberate deception is disgraceful and shows a complete lack of respect or appreciation by CMobile towards their loyal customers. Frankly, CMobile doesn't have the corporate size or market dominance to be able to afford to treat their customers in this way. Even Vodafone found that out, the hard way. I'm now looking for an alternative provider.1 comment
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Suzanne ShawSouth East Queensland, QLD
- 3 reviews
- 1 like
- Verified customer
They need to get their monthly bill costing right
Everything is great with c mobile except their accounting re monthly bills
I take the $29.90 which includes $10 extra for overseas calls however my
Bill each month charges me extra for the overseas calls and data all of
Which is included in the $29.90 very frustrating .
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expensive
I also switched to C Mobile but it is very expensive, took me 10 days to receive the Sim card.
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MarcelXPerth
OK but not as advertised
I switched to CMobile just about two weeks ago and this is what I found during this period:
- Signal reception in Perth is fantastic (I had problems with Amaysim in the CBD which uses Optus network) but it is poor or none outside the city even at places where Telstra is OK and shows signal on other devices
- The charge rate for calls and texts was higher than expected and I finished my credit very quickly
In short, it is more expensive than some others with slightly better signal reception
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Questions & Answers
Phil D.asked
Does the Blue 30GB plan charge for international texts or not. On the summary page it says 60c per text, but on the critical info summary it says they're unlimited....???
1 answer
Peter H.C Mobile
Hi Phil,
Thanks for your enquiry.
The 30Gb plan includes unlimited calls and text to 15 international destinations. Canada, China, France Germany, Hong Kong, India, Indonesia, Ireland, Japan, Malaysia, NZ, South Korea, Thailand, UK and USA. The 60c international text cost applies to destinations other than those mentioned.
Cheers
BJTasked
I want to try before I commit by getting a new number and if I get coverage port my number across Is this possible?
2 answers
Peter H.C Mobile
Hi BJT, Absolutely. You are most welcome to test the service before you commit to porting your number.
Cheers,
CMobile Support
I am on Blue plan and have 60 to 90 mbps
Jack J.asked
How do I update my present plan to increase my data? . When I go into plans available, it seems to want to treat me as a new customer.
No answers
Details
| Category | Mobile Phone Service Providers |
|---|---|
| Network Used | Vodafone |
| International Roaming Offered | Yes |
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Yasmin C.C Mobile
Hi Not Happy Jan, sorry to hear of your disappointing experience with us. We would be happy to discuss your concerns and hopefully resolve so you can remain a customer. We do take customer service ext... Read more
remely seriously and we certainly do not deliberately deceive our customers. If you would be willing to call or email our support team we would be happy to discuss this directly with you.