Bought this machine because I love Grinders coffee and had and older model that has just gone on and on.
I purchased on the 7th May 2020 and have just received it 3/06/2020. Was only suppose to take 10 days to get to me, after 15 days I made a phone call I was told I would have another 10 day wait because either it hadn't been delivered to the courier or it had gone missing in transit? Finally arrived today got excited as have been struggling for the last 4 weeks!! Set it up turned it on pressed the blue button to flush it with fresh water ...
Purchased in May 2020 for $299.00.
Customer service is terrible, do not bother with this brand - they do not help post purchase.
Purchased the machine at woolies, and I immediately loved it, the coffee pods I used had a great flavour, the coffee wasn't that hot, but it did not bother me too much. The unit didn't last for more than 3 months when the machine stopped registering the milk jug, I called customer service several times and it just rang out, I left a total of 9 voice messages, when I got the hint and started my correspondence via email, we have now gone back and forth for well over 12 emails and they are yet to find a solution as to how I can replace/exchange th...is unit at woolies when woolies don't stock it anymore-its a deleted item. And the newer model s23 is not stocked at any of the stoes in my area. The only unit woolies are selling is the s24 which is the standard unit with no milk frother. My advice to anyone in the market for a coffee machine, go to a big name brand that has excellent customer service. I've now purchased a nespresso machine and I am more than impressed with the service thus far.
Ok... only just open box as in the process of moving was purchased in March by a friend as a present - Never came with instructions booklet or de scaling piece - I've contacted my friend who lives in LA now she purchased it from Woolworths red bank plains - she did say it was a sale item... I'd say this was returned item & not all parts were return..
But the main problem is the drinks are cold not even luke warn - printed out manual from website to check if I'm doing it correctly - I'm doing it as the manual says... so I think my friend has purchased a dud....
From all the reviews it's just a waste of time to contact the company as they done reply..
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I hate it
What a crap machine! Not consistent with coffe making. Sometimes hot, most of the time cold, sometimes a cup of coffee, most times a cup of throth. The old machines were heaps better. If it aint broke, dont fix it. Sorry guys, been using cafitaly machines for years but decided to change my brand.
Save your money !
Once we unpacked it we were very excited. To our horror this machine hasn't worked as smoothly as we hoped. Every time it would over spill the milk or over froth it that your cup would be full of froth with a teeny weeny bit of milk towards the end. It has been a true disaster. This machine has been the worse. IT constantly stop and provided red alarm alerts even though everything is perfectly fine. When i purchased it for that price i honestly thought it would be a nice easy touch of a button and we can be on our way to work. It has been far ...from that. We have now stopped using the machine and just back to instant coffee sachets because quite honestly it is a better alternative than waking up early and trying to figure out what surprise alerts and errors the machine will throw our end this time. honestly the only purpose this machine serves in our kitchen appliances is looking pretty and fancy in the corner. It has been a true night mare !
Questions & Answers
Hello, i have been using my S22 for 2 yrs now, and suddenly the cappuccino, cafe and milk buttons stopped working ( no lights at all) what should I do pls...
Hi , have been using S23 for last 4 years and loved loved the machine . Cannot fault the coffee pods and taste. Decided to upgrade to S22 two weeks ago coz it has the milk only froth feature button. Only concern is , some water dispensed first before the milk . Hence why my coffee seems a little diluted and not as creamy . Also the lid for milk jug seems a little loose . Not sure if it’s meant to be like that and if that’s the cause of ‘diluted milk ‘ . Just wondering if anyone else has the same issue. Hope to hear from you . Otherwise the coffee machine is great .
I bought one I am a big coffee drinker. My previous machines were great. It took the 4 weeks to get it to me. Far North Qld should have taken 10days. When I finally got it plugged it in and it didn’t work!! Wasn’t prepared to wait another 4 weeks so bought a de longhi. With grinder etc love it!
I have not use the machine (s22) for more than a year since I lost the absolution tube. Now when I start to use it,when I switch it on, there is a power indicator lit but the rest of the buttons is not functioning. I tried press one of the button but nothing happen. What seems to be the problem?
|Category||Capsule / Coffee Pod Machines|
|Pump Pressure||15 bar|
|Dishwasher Safe Parts||No|
|Water Tank Capacity||1.3 L|
|Colour / Finish||Grey|
|Dimensions||280 x 220 x 340 mm|
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