Bought this machine because I love Grinders coffee and had and older model that has just gone on and on.
I purchased on the 7th May 2020 and have just received it 3/06/2020. Was only suppose to take 10 days to get to me, after 15 days I made a phone call I was told I would have another 10 day wait because either it hadn't been delivered to the courier or it had gone missing in transit? Finally arrived today got excited as have been struggling for the last 4 weeks!! Set it up turned it on pressed the blue button to flush it with fresh water ...
Purchased in May 2020 for $299.00.
have a problem that prevents further use
I had about a week of no problems and now for some reason the coffee dispenses into the coffee pod reservoir and not the cup, I am wasting a lot of capsules because I cant find out what the problem is, tried resetting but made no difference
Cant get a milk jug so no milk no coffee
I have got a s22 coffee machine i have had 2 milk jug and they have both cruck and i can not get one i am not very happy with the Machine so i and going to get throw it out. I will never by a Caffitaly machine again. Thank you i will tell people about this so they dont waste there money.
You get what you pay for.
The machine itself is very easy to use. I just find it that the measurement for a full tall glass of coffee and milk is not enough. When I want a tall glass of coffee with milk, I have to press the tall milk button again to fill up my cup. There's a huge range of coffee pods as well, but okay tasting one for me is the moccona branded ones. The other ones are just bad as instant coffee so why use a pod system.
The milk container is only enough for maybe 2 standard cups. And the flip holder doesn't even fit a standard size mug.
It was on sa...le on Woolworths when we purchased it. Only used it for 6 months and never been touched again as instant coffee (Moccona) is a less hassle to make in the morning. Less waste as well with the coffee pods made of lots of plastic.
- Compatible with lots of other pods.
- Easy to use.
- Relatively inexpensive.
- Decent amount of water storage.
- Easy access to spare parts on Caffitaly website.
- Frustrating to clean as there are lots of small components.
- The milk isn't very hot. ...
Customer service is terrible, do not bother with this brand - they do not help post purchase.
Purchased the machine at woolies, and I immediately loved it, the coffee pods I used had a great flavour, the coffee wasn't that hot, but it did not bother me too much. The unit didn't last for more than 3 months when the machine stopped registering the milk jug, I called customer service several times and it just rang out, I left a total of 9 voice messages, when I got the hint and started my correspondence via email, we have now gone back and forth for well over 12 emails and they are yet to find a solution as to how I can replace/exchange th...is unit at woolies when woolies don't stock it anymore-its a deleted item. And the newer model s23 is not stocked at any of the stoes in my area. The only unit woolies are selling is the s24 which is the standard unit with no milk frother. My advice to anyone in the market for a coffee machine, go to a big name brand that has excellent customer service. I've now purchased a nespresso machine and I am more than impressed with the service thus far.
Ok... only just open box as in the process of moving was purchased in March by a friend as a present - Never came with instructions booklet or de scaling piece - I've contacted my friend who lives in LA now she purchased it from Woolworths red bank plains - she did say it was a sale item... I'd say this was returned item & not all parts were return..
But the main problem is the drinks are cold not even luke warn - printed out manual from website to check if I'm doing it correctly - I'm doing it as the manual says... so I think my friend has purchased a dud....
From all the reviews it's just a waste of time to contact the company as they done reply..
I hate it
What a crap machine! Not consistent with coffe making. Sometimes hot, most of the time cold, sometimes a cup of coffee, most times a cup of throth. The old machines were heaps better. If it aint broke, dont fix it. Sorry guys, been using cafitaly machines for years but decided to change my brand.
Very disappointed in customer service
Milk jug lid failed to work and plastic part broken. Followed all instructions. Rang, emailed and messaged cafitaly mid December to receive no response at all. Machine broke down before Christmas and Warranty expired Jan. Would not purchase another. Will try to take back to woolies for total swap as no contact from company.
Problematic this is my second s22. The first was replaced after failing 1 week after i bought it. No
Difficult to clean. See above for all the problems with milk dispensing frothing stopped after 2 months. Cleaning difficult to reassemble, too many steps to cleaning mechanism. Water is only warm I need to heat in microwave. The milk jug cracked after 3 months at both top corners. The light register for full tank no longer works.
Coffee taste fine, and is easy to use. The variety of available pods is good. But it failed completely after 9 months. So invest in a better machine. Your money would be better put toward a slightly more expensive machine. It is not good value if it fails. Clearly is not worth the money. Bit of a shame really. It was a gift for my son so very disappointed.
Save your money !
Once we unpacked it we were very excited. To our horror this machine hasn't worked as smoothly as we hoped. Every time it would over spill the milk or over froth it that your cup would be full of froth with a teeny weeny bit of milk towards the end. It has been a true disaster. This machine has been the worse. IT constantly stop and provided red alarm alerts even though everything is perfectly fine. When i purchased it for that price i honestly thought it would be a nice easy touch of a button and we can be on our way to work. It has been far ...from that. We have now stopped using the machine and just back to instant coffee sachets because quite honestly it is a better alternative than waking up early and trying to figure out what surprise alerts and errors the machine will throw our end this time. honestly the only purpose this machine serves in our kitchen appliances is looking pretty and fancy in the corner. It has been a true night mare !
So damn sad
Bought the machine from Woolworths and OMG we just loved it! For about two weeks, then it wouldn't heat up, bitter horrible coffee and the froth, er well, very disappointed.
Worked it through with Caffitaly help line - absolutely wonderful people there I was impressed with how helpful they were. Returned the machine and got a replacement. All good for about 3 weeks and then, here we go again!!! :-(
There's never been a problem with the folks at Caffitaly or Woolworths, but I'd honestly have been happy to pay twice as much plus for a reliable, basic machine not made in China. Which is where we're at now.
Good while it lasts
The S22 makes great caps, there is no doubt about that, but I have experienced three problems. Problem 1) the unit stop heating up so I rang customer support and told me it's faulty, so I exchanged it to Woolies. (2) The milk frother stopped sucking so I replaced the o-ring on the brown stem which fixed it (3) Sometimes the machine will get into a mode where the control buttons freezes/crashes and it doesn't heat up and there's nothing you can do but do the secret factory reset procedure that I learnt from customer support. I use this machine on average 5 times a week and I read the manual and follow the instructions properly. It's a great unit which I used to brag about but now I keep quiet. Durability is the issue with these units.
Questions & Answers
Hello, i have been using my S22 for 2 yrs now, and suddenly the cappuccino, cafe and milk buttons stopped working ( no lights at all) what should I do pls...
same happened to me.... if you press the buttons they still function for me just no lights.
Hi , have been using S23 for last 4 years and loved loved the machine . Cannot fault the coffee pods and taste. Decided to upgrade to S22 two weeks ago coz it has the milk only froth feature button. Only concern is , some water dispensed first before the milk . Hence why my coffee seems a little diluted and not as creamy . Also the lid for milk jug seems a little loose . Not sure if it’s meant to be like that and if that’s the cause of ‘diluted milk ‘ . Just wondering if anyone else has the same issue. Hope to hear from you . Otherwise the coffee machine is great .
I bought one I am a big coffee drinker. My previous machines were great. It took the 4 weeks to get it to me. Far North Qld should have taken 10days. When I finally got it plugged it in and it didn’t work!! Wasn’t prepared to wait another 4 weeks so bought a de longhi. With grinder etc love it!
I have not use the machine (s22) for more than a year since I lost the absolution tube. Now when I start to use it,when I switch it on, there is a power indicator lit but the rest of the buttons is not functioning. I tried press one of the button but nothing happen. What seems to be the problem?
|Category||Capsule / Coffee Pod Machines|
|Pump Pressure||15 bar|
|Dishwasher Safe Parts||No|
|Water Tank Capacity||1.3 L|
|Colour / Finish||Grey|
|Dimensions||280 x 220 x 340 mm|
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