Reviewer Photos & Videos
Customer service is shocking. Item quality is okay.
They don’t reply to your emails. I’m stuck withIf I made my purchase again I’d go with another seller who cared to reply to my emails. Quality of item is fine.
Purchased in June 2020 for $300.00.
Some cons to consider for potential buyers
I really wanted to love this blanket, especially considering the cost, but I am a bit disappointed. I do like being under it, I like the heavy feel but...
1. A couple of times I've noticed my back is a bit sore in the morning after sleeping under it.
2. It's harder to roll over while lying under it and I disturb my husband a lot more while doing so.
3. My husband really doesn't like being under it! So it's not for everyone.
4. It pulls our normal doona off the bed on my side, so my husband ends up with less doona and therefore cold. Plus it's h...
Purchased in May 2021 at Calming Blankets for $300.00.
Customer support is Terrible
I ordered a Queen/King Weighted Blanket but it wasn't big enough for two people so returned under there 30 days money back guarantee and wanted to order 3 x adult size blankets instead. The item has been returned to them and the only way to contact them is via e-mail (no phone number) and no one is responding to my e-mails. So I have no blanket and they still have my money and I have no option but to just hope they will decide to respond to my e-mails.
Purchased in April 2021 at Calming Blankets for $230.99.
Not for me
Tardy response to emails after I returned the product and did not receive a refund in a timely manner. Calming blankets eventually provided full refunded after numerous emails and exposure online.
I did not find the calming blanket a useful tool in aiding sleep / relaxation hence the return.
Purchased in March 2020 for $189.00.
Blanket delivered was not new. One side smells. Like sweat
I am writing this review to give an honest account of my experience, as I feel misled by the overwhelmingly positive and unverifiable reviews on the vendor website and feel that people need to know of other experiences. I appreciate this may be a one-off, but the nature of my issue is concerning and I am personally disgusted.
Upon opening my package, the blissful insta-reality bubble that was marketed to me burst — there was refuse, including threads and debris. It looked as though the blanket has been re-packed, and on a dirty factory floor. ...It comes in a cotton cover bag, so I didn't mind that so much — I just brushed it off. That said, there was a lot of it and I had to vacuum because I kept finding refuse on the floor. The most concerning thing however, is that one side of the blanket definitely. smells. bad. A lot like sweat. I might be wrong about the smell being sweat, but it seems odd that only one side smells? I couldn't believe this at first, but came back and checked 3 times and got a second opinion. It definitely stinks and the whole room started smelling like a home gym, so I put it back in the box, taped it up and got it the hell out of my room. Now, I am all for washing things prior to use, and ordinarily I would do this. But I draw the line at washing what is clearly not a new blanket, which is what was sold to me. I note that on Reddit (where the company cannot control the outcome of what pops up the top of the page in google or people's actual opinion and experience), people mentioned they got too hot in these blankets. Others mention the blanket had a bad odour when they opened the box. I can totally understand that synthetic fibres / textiles can have a smell, however I have other blankets made of the same fibre, and this is not the case. Also, it stands to reason that the whole blanket should smell, not just one side. Part of the reason I purchased this was due to the peace of mind that free returns gives, however my experience makes me wonder how many people are actually returning these for the reason of them being 'too hot', and how exactly does the company re-process stock? I'd like an answer on that [Name Removed]; do you wash the covers and re-sell the blankets? I can't see you throwing them away. I don't see any 'reconditioned' blankets for sale and given the standard retail protocol of 'no-return' on bedding, I would like some clarity around what the actual process on returns is, from Calming Blankets. And [Name Removed], please don't come back with 'Was there water damage?' No [Name Removed], there wasn't. But here's a tip, how about wrapping it in plastic so consumers have a sense it has been quality-checked and approved, and that there is no way for you to raise the red herring of water damage? Particularly in the climate that we are in right now, I am appalled at this and part of me wants to take the blanket and have it analysed in a lab to see exactly what this smell is, to confirm or disqualify what I suspect it to be. Either way, it stinks and was not in new condition when it came to me. I do expect the company to come good and either replace or return this; frankly I am still in 2 minds about whether to get a full refund and go elsewhere. I contacted them 2 days ago but this includes the weekend; I am not unreasonable, but I do expect this to be resolved asap on Monday 29 March. I suffer from a chronic illness and have purchased this for health reasons, so I still need to try one.
Purchased in March 2021 at Calming Blankets for $229.00.
Not what I expected
I ordered the blanket and koala package for my son, he loved the koala but found the blanket way too small to be of any use, it bunches up really easily and falls to each corner. I feel like it was a waste of money.
Purchased in January 2021.
Delivery was on point and product was good, but, it's only been 2 weeks since I started to use this product (I ordered at end of Dec, it arrived while I was on holiday) and blanket is broken and beads are everywhere on the floor. I ordered summer and winter blanket. Summer blanket broke - has holes in them in weird spots, and winter one doesn't flatten out properly.
I don't think I will buy or recommend weighted blanket from this company ever again.
Purchased in December 2020 at Calming Blankets for $300.00.
Appalling customer service
I ordered 2 products from this company, after a week they hadn’t been posted and I’d had no correspondence so I sent and email to customer service and received an automated response stating they would contact me within 4 days, unimpressed with this I asked to cancel my order. They contacted me within hours of my request and was told my order was picked, packed and on a truck so wouldn’t be possible to cancel. 2 days later I received an email telling me one of the products wasn’t available but they would send out the other. I then received an e...mail to inform me that both my products had been sent. Tired of the dishonest and contradictory communication I contacted [Name Removed] from calming blankets who insisted there had been no false or misleading information and that he would cancel my order. In my years of online shopping I can honestly say this is the worst customer experience I have had. I would unequivocally dissuade anyone from buying from this company.
Purchased in January 2021 at Calming Blankets.
Labelled as Polyester - ordered Bamboo
The issue of incorrect labelling was raised here 2 months ago. I received my 'calming blanket' and cover yesterday. Ordered Bamboo and is labelled as polyester. It is shiny and very thin - even if it is bamboo, I dont imagine there would be much longevity to the fabric. I would like to return this - please confirm how.
Purchased in January 2021 for $238.00.
Poor product and poor customer service
Weighted blanket bunches up all the time. It was suggested that we shake it out so the beads flatten out, but as soon as my daughter moves the beads bunch up again. Returned the item and asked for funds to be refunded to a different bank account. Customer service failed to reply to my email until after they had “refunded” the money into a bank account I no longer have access too. Poor form!!!! Now not am I only without a blanket, I am also out of pocket $106.
They tell me after the refund is made that they cannot refund to a different card, if I had known that before I would have asked for a replacement product which I am entitled too by law.
Purchased in October 2020 for $106.00.
This is a Scam they do not ship products
I ordered 2 weeks ago and paid online. No sign of the products until now- I sent emails and phone calls. Than “Harry” support answers that product is shipped and with Dhl. A lie again since the courier shows clear no package sent. report the fraud!
Purchased in November 2020 at Calming Blankets for $250.00.
Not worth the hype
I can understand why some people may love this blanket, and I hope my review doesn't invalidate others' experiences. Personally, though, I found this product to be incredibly overrated. I don't see how the weight actually adds anything to the experience of sleeping. I suppose it can be somewhat calming, but it certainly isn't like being enveloped by a hug, the way the ads make it out to be. I think it's an expensive blanket that isn't too different from anything you could get from Kmart, with the caveat that its weight makes it very difficult to move around. Good luck trying to turf it off the bed if you're overheating, too.
Purchased in September 2020 for $110.00.
Our blanket keeps bunching up and so hard to even out, its frustrating constantly waking up in a mess. I wish it was evenly distributed like it states but it does not.
Purchased for $229.00.
The bunching! Always with the bunching!
When I first got this blanket I absolutely loved it, though 2 weeks in, that all changed. The blanket constantly bunches! Even after shaking it loose and trying to flatten it out it just keeps bunching! The internal ties are useless and keep breaking. Definitely would not buy another.
Purchased in January 2020 for $299.00.
I like the weight but HATE how much it moves around in the cover.
I like the weight but hate how much it moves around in the cover, it is so difficult to straighten and adjust on my daughters bed and when sleeping under it.
I will not buy another one.
Purchased in July 2020.
Questions & Answers
Order #CB188237 Hi, I'm more than a little concerned after reading these reviews. I really hope this blanket works for me. Due to my sleeping disorder. I should have done my research prior to ordering, but I am at my witts end with sleeping. Could you please explain the return/refund process to me, if I am delivered an inferior or misleading product?
Sorry im not sure about the refund/return process. However before you open it I suggest to check the websites T&C’s. Its been about 2 months now with the weighted blanket and im back to where i started again. Insomnia. Not sleeping well, feeling fatigue in the morning again. So not quiet sure its worth the price for a good few weeks of sleep.
I purchased the Bamboo Weighted Blanket as I live in sunny Queensland and wanted a natural fabric that would breathe. I received a blanket and the label says Polyester Inner and Outer with glass beads filling. There is zero reference to bamboo. I've done a bit of reading online and am pretty confident that Bamboo should not be labelled as polyester in any circumstance. Can anyone offer any explanation? It seems a bit misleading to me.
Hi Ange, Steph here :)
I'm very sorry to hear that you have possibly received an incorrect blanket.
I can assure you that our blankets are made from 100% bamboo, however unfortunately, we have recently found that some of the bamboo blankets had the incorrect label put on them when they were manufactured.
Rest assured as soon as we found out, we got on top of this with our suppliers.
I have just sent you an email, if you could please get back to me with a photo of that one, I would love to get this sorted for you right away!
Hope to hear back soon :)
Hi, I have just had the same experience. They are telling me the polyster one is infact bamboo.... it doesnt feel anything like bamboo. It feels silky, just like polyster. Did you ever get sent a bamboo one?
Really hate feeling misled.
Hi Krystina, Steph here :)
I am very sorry that you feel misled in regards to your Bamboo Weighted Blanket, unfortunately, as we mentioned, there was a batch of incorrectly labelled blankets and covers. Our suppliers have now fixed this issue, unfortunately, it is just a case of phasing out all of the affected items.
If you would like to return that one to us for a full refund, we are more than happy to help you with this.
I have just closed your tickets with our support agent Lucy and have contacted you via my personal email to hopefully get this sorted out for you!
Looking forward to hearing back.
I ordered 2 blankets, a kevin koala and a face mask on july 27th 2020.
I have had many email exchanges with you, the last from paris on sept 2nd, who was going to arrange for a priority shipment. Today I tried to ring and got a voice message asking me to email, and when I emailed to support@calmingblankets.Com.Au. The email ‘bounced’. Have you gone out of business?
I now wish to request a full reund of $696.99aud
I also request a phone call on 0404074262 within 2 working days. I save copies of all correspondence, and will take this up with consumer affairs, if no reply.
Hi Chris, Steph here, just following up quickly :)
I can see your cuddly Koala friend has now arrived with your granddaughter and the rest of your order has been canceled and refunded in full.
We hope she is loving her new friend!
I am so pleased that we were able to get this sorted out for you, and again, we do apologise for all of the delays in our warehouse, as promised, we have begun implementing new processes in the warehouse to ensure an overall swifter packaging routine, should you ever wish to purchase one of our products in the future, I am hopeful that your turn over will be much more efficient!
Please let us know if there is anything else that we can do for you :)
Get an answer from our members and Calming Blanket representatives
Improve your sleep, reduce your anxiety and wrap yourself in the velvety embrace of the original weighted blanket.
- Ultra-soft faux minky plush fabric
- Durable & washable
- Weight options: 4.5kg, 6.8kg & 9kg
- 30-day risk-free guarantee with free returns
- Non-toxic, noise-free glass beads
- Warmth: Both the inner and outer blanket are made from polyester which is scientifically proved to retain heat. The tight weave of the polyester fabric traps the heat inside, keeping you warm for long periods of time. The luxurious faux-fur coats the outside for an extra layer of warmth and softness.
- Minky fabric: The ultra-soft feel comes from the knit fabric which is very durable. As minky fabric is one-sided, this means a plusher, fur-like and ultra snug texture on the outside.
What reviewers thought
There are many 5-star reviews that state that the blanket had a very calming effect on the users. Others claim that the product did little for them or the blankets bunched to one side and needed to be shaken to be loosened. Overall, there are many satisfied customers who would recommend the product to others.
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