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Calming Blanket Weighted Blanket
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Cons
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- 3 reviews
- 2 likes
Customer service is shocking. Item quality is okay.
They don’t reply to your emails. I’m stuck withIf I made my purchase again I’d go with another seller who cared to reply to my emails. Quality of item is fine.
Purchased in June 2020 for $300.
Hi Michael,
Just wanted to follow up as we haven't had a response from you or had any emails in our help desk or to my personal in regards to this....
Read more Our team have had a talk and believe that you may have purchased your blankets through another company, as we have not had any Michaels email us in regards to a return since December of last year - and also are up to date with our replies, so your emails would have been replied too within 24 hours. We have 10 emails from different Michaels since April, all of which have been replied to - and none of which are concerning a return of their blankets - so I do not believe any of these to be you. However as you have not provided an initial of your last name, it is harder for us to track the order and the emails down. We would really love to get this sorted out for you if you have in fact ordered from us, as we would hate for you to be stuck with a blanket that you don't love! Again, that email is steph@calmingblankets.com.au if you could please send an email through to me that would be amazing - we really would love to help you! Hope to hear back soon :) - StephSome cons to consider for potential buyers
I really wanted to love this blanket, especially considering the cost, but I am a bit disappointed. I do like being under it, I like the heavy feel but...
1. A couple of times I've noticed my back is a bit sore in the morning after sleeping under it.
2. It's harder to roll over while lying under it and I disturb my husband a lot more while doing so.
3. My husband really doesn't like being under it! So it's not for everyone.
4. It pulls our normal doona off the bed on my side, so my husband ends up with less doona and therefore cold. Plus it's h...
Purchased in May 2021 at Calming Blankets for $300.
Hi Shanna, Steph here :)
I am very sorry to hear that you are not loving your Calming Blanket as much as you had hoped....
Read more We understand that our weighted products are not for everyone, which is why we offer free returns and a 30 day trial period - as we do understand that the blankets are not cheap and would hate for you to be stuck with a blanket that you aren't obsessed with! I have sent you an email from my personal email address with some options of where to go next! Please get back to me at your earliest convenience so that we can get you either a product that you adore or your money back! Hopefully whilst the product itself might not be for you, we can turn your experience into a more positive one! Looking forward to hearing back. - Steph- 8 reviews
- 6 likes
- Verified
Customer support is Terrible
I ordered a Queen/King Weighted Blanket but it wasn't big enough for two people so returned under there 30 days money back guarantee and wanted to order 3 x adult size blankets instead. The item has been returned to them and the only way to contact them is via e-mail (no phone number) and no one is responding to my e-mails. So I have no blanket and they still have my money and I have no option but to just hope they will decide to respond to my e-mails.
Purchased in April 2021 at Calming Blankets for $230.99.
Hi Tony, Steph here :)
I am very sorry to hear that you had to wait so long to get a response in regards to your refund, this is certainly an unacceptable amount of time to be left in the dark. I wil...
Read morel be bringing this feedback up with our customer service team, as we strive for 100% customer satisfaction, and this is certainly not the way to achieve this.Yes I have received the money thank you. I still think there needs to be another way to contact the company except via e-mail e.g. online chat or a phone number. Also maybe a shared mailbox so you aren't relying on one person to respond.
Hi Anthony,
I agree completely!...
Read more We are in the process of getting a landline sorted out and also a chat feature so that we can extend our level of customer service - as our end goal is to provide the best customer service that we possibly can! All original emails go to the one mailbox but once an agent has been allocated to your email - we prefer to stick to the one person communicating, as we have learnt in the past that sometimes having multiple people working on your emails can get a bit confusing :) Pleased to hear the funds have been returned safely to your account and we were able to get this sorted out for you in the end! Apologies again for the delayed response, thanks for letting us know that you received that refund! All the best! - Steph :)- 11 reviews
- 10 likes
- Verified
Blanket delivered was not new. One side smells. Like sweat
I am writing this review to give an honest account of my experience, as I feel misled by the overwhelmingly positive and unverifiable reviews on the vendor website and feel that people need to know of other experiences. I appreciate this may be a one-off, but the nature of my issue is concerning and I am personally disgusted.
Upon opening my package, the blissful insta-reality bubble that was marketed to me burst — there was refuse, including threads and debris. It looked as though the blanket has been re-packed, and on a dirty factory floor. ...
Read moreIt comes in a cotton cover bag, so I didn't mind that so much — I just brushed it off. That said, there was a lot of it and I had to vacuum because I kept finding refuse on the floor. The most concerning thing however, is that one side of the blanket definitely. smells. bad. A lot like sweat. I might be wrong about the smell being sweat, but it seems odd that only one side smells? I couldn't believe this at first, but came back and checked 3 times and got a second opinion. It definitely stinks and the whole room started smelling like a home gym, so I put it back in the box, taped it up and got it the hell out of my room. Now, I am all for washing things prior to use, and ordinarily I would do this. But I draw the line at washing what is clearly not a new blanket, which is what was sold to me. I note that on Reddit (where the company cannot control the outcome of what pops up the top of the page in google or people's actual opinion and experience), people mentioned they got too hot in these blankets. Others mention the blanket had a bad odour when they opened the box. I can totally understand that synthetic fibres / textiles can have a smell, however I have other blankets made of the same fibre, and this is not the case. Also, it stands to reason that the whole blanket should smell, not just one side. Part of the reason I purchased this was due to the peace of mind that free returns gives, however my experience makes me wonder how many people are actually returning these for the reason of them being 'too hot', and how exactly does the company re-process stock? I'd like an answer on that [Name Removed]; do you wash the covers and re-sell the blankets? I can't see you throwing them away. I don't see any 'reconditioned' blankets for sale and given the standard retail protocol of 'no-return' on bedding, I would like some clarity around what the actual process on returns is, from Calming Blankets. And [Name Removed], please don't come back with 'Was there water damage?' No [Name Removed], there wasn't. But here's a tip, how about wrapping it in plastic so consumers have a sense it has been quality-checked and approved, and that there is no way for you to raise the red herring of water damage? Particularly in the climate that we are in right now, I am appalled at this and part of me wants to take the blanket and have it analysed in a lab to see exactly what this smell is, to confirm or disqualify what I suspect it to be. Either way, it stinks and was not in new condition when it came to me. I do expect the company to come good and either replace or return this; frankly I am still in 2 minds about whether to get a full refund and go elsewhere. I contacted them 2 days ago but this includes the weekend; I am not unreasonable, but I do expect this to be resolved asap on Monday 29 March. I suffer from a chronic illness and have purchased this for health reasons, so I still need to try one.Purchased in March 2021 at Calming Blankets for $229.
Hi Peggy, Steph here, I am very sorry to hear of this extremely negative experience you have had with us.
I can assure you this is not up to our standards or expectations and we will do whatever it takes to make this right with you :)...
Read more Unfortunately, as you have not used your name or provided an order number, we are unable to reach out to you to try to come up with a solution to your satisfaction. If you could please send me an email at steph@calmingblankets.com.au I would love to look into this further. I can assure you we do not resell our blankets, any returns that we get are sorted into piles and the ones that are okay for human use are donated to local charities, the rest are donated to animal shelters with the inner weighted blanket removed and disposed of. If it is a case of your blanket being sorted into the wrong pile, it is extremely important that we discover which distribution centre sent your order to you, so that we can ensure this isn't a much larger issue. We take pride in the quality of our blankets and are very sorry that you have had this experience, rest assured we will get this sorted out and get your blanket returned and refunded ASAP. Please send me an email at your earliest convenience so we can resolve this situation right away. Looking forward to hearing back, Steph :)Thanks for this Steph. I did provide a snapshot with my order number attached to this review, but it seems that is not visible to you. Just to confirm the legitimacy of this review, the order number i...
Read mores 164636. I also did respond by email to help@calmingblankets but haven't received word back. I will forward the correspondence to your email address.Hi Peggy,
Thanks for confirming! I couldn't locate any emails from your email address connected to your order - so I have reached out from my email address....
Read more Please get back to me when you get a chance so we can get this sorted out ASAP! Thanks again, Steph :)Find out how Calming Blanket Weighted Blanket compares to other Weighted Blankets
Know better, choose better.
- 3 reviews
Not what I expected
I ordered the blanket and koala package for my son, he loved the koala but found the blanket way too small to be of any use, it bunches up really easily and falls to each corner. I feel like it was a waste of money.
Purchased in January 2021.
Hi Bec, I'm very sorry to hear that you are unhappy with the size of your Kids Weighted Blanket, and are having some trouble with the blanket bunching.
Here's what our website says about the kids sized blanket:...
Read moreBlankets for children (which can also be used as lap covers) are 91cm x 121cm and weigh 2.2kg. We also offer a 4.5kg blanket for kids which is the size of an adult single blanket (198cm x 122cm). If you like, you are more than welcome to send your Kids Weighted Blanket back to us and exchange it for the 4.5kg - this one is an adult single size blanket but still suitable for children over the 25kg mark. I am positive that the 4.5kg blanket would suit your son better - please send me an email at steph@calmingblankets.com.au if you would like to swap that one and I can send you a return label to cover the cost of sending that one back to us. :) In regards to the blanket bunching, the inner weighted part of the blanket should be attached to the outer cover via the six inner loops and ties. These ties ensure that the beads stay evenly distributed and the weight does not bunch to one side of the blanket. If some bunching is occurring, you can unzip the blanket and untie these ties, shake the blanket out flat to re-distribute the beads evenly, then re-tie the ties tightly. I am hopeful this should solve your issue! Hope to hear back soon! - StephEasily breakable
Delivery was on point and product was good, but, it's only been 2 weeks since I started to use this product (I ordered at end of Dec, it arrived while I was on holiday) and blanket is broken and beads are everywhere on the floor. I ordered summer and winter blanket. Summer blanket broke - has holes in them in weird spots, and winter one doesn't flatten out properly.
I don't think I will buy or recommend weighted blanket from this company ever again.
Purchased in December 2020 at Calming Blankets for $300.
Hi Alice, Steph from Calming Blankets here :)
I'm very sorry to hear that your blanket is faulty - that certainly isn't up to our usual standards or expectations....
Read more Our blankets are manufactured using extremely high quality and durable materials, so you certainly should not be experiencing these issues so early on. I can't locate any emails from you in regards to the faulty blanket, are you able to please send me an email at steph@calmingblankets.com.au with your order number and I will look into a replacement one for you right away. I'd love to get you a blanket that is just perfect! Looking forward to hearing back :) - Steph- 2 reviews
- Verified
Appalling customer service
I ordered 2 products from this company, after a week they hadn’t been posted and I’d had no correspondence so I sent and email to customer service and received an automated response stating they would contact me within 4 days, unimpressed with this I asked to cancel my order. They contacted me within hours of my request and was told my order was picked, packed and on a truck so wouldn’t be possible to cancel. 2 days later I received an email telling me one of the products wasn’t available but they would send out the other. I then received an e...
Read moremail to inform me that both my products had been sent. Tired of the dishonest and contradictory communication I contacted [Name Removed] from calming blankets who insisted there had been no false or misleading information and that he would cancel my order. In my years of online shopping I can honestly say this is the worst customer experience I have had. I would unequivocally dissuade anyone from buying from this company.Purchased in January 2021 at Calming Blankets.
Hi Melissa,
I am so sorry to hear you have been delayed and not communicated with effectively, this is certainly not up to our usual standard....
Read more I have had a look and can't seem to find an order under your name in our system; could you please email me at Steph@calmingblankets.com.au with your order number in the subject line? I will look further into the matter and make sure this is resolved this as soon as possible! Take care, StephRelated Articles
- 2 reviews
- Verified
Labelled as Polyester - ordered Bamboo
The issue of incorrect labelling was raised here 2 months ago. I received my 'calming blanket' and cover yesterday. Ordered Bamboo and is labelled as polyester. It is shiny and very thin - even if it is bamboo, I dont imagine there would be much longevity to the fabric. I would like to return this - please confirm how.
Purchased in January 2021 for $238.
Hi Jackie, Steph here :)
I'm very sorry to hear that you would like to return your order. I would be happy to assist you with this process....
Read more If you could please send me an email at steph@calmingblankets.com.au with your order number, I will get that sorted for you right away. In regards to the Bamboo Blanket being incorrectly labelled, this is an issue that we are aware of, and are currently phasing out. All of our new Bamboo Blankets that have been since manufactured have the correct label attach which clearly states that the bamboo blankets are made from 100% bamboo lyocell fibre, both the inner blanket and the outer cover. I would like to also point out that we do actually have a 1-year warranty on all of our blankets, and we do believe our products to be of rather high quality. Again, we are very sorry that your order was affected by the labelling error, I hope to hear from you soon in regards to returning that one.Hello Steph, we have now exchanged a number of emails, I have confirmed I would like a return form and refund from you last week. I have sent a follow up email, and tried calling the mobile number. ...
Read more If you could please get back to me that would be appreciated. JackieHi Jackie, apologies for the delay in getting back to you.
I have just sent that label through to you now and explained the next steps. ...
Read more I will keep a close eye out for your replies and do my best to get back to you ASAP so that we can get this sorted for you as quickly as possible :) - Steph- 3 reviews
- 2 likes
Poor product and poor customer service
Weighted blanket bunches up all the time. It was suggested that we shake it out so the beads flatten out, but as soon as my daughter moves the beads bunch up again. Returned the item and asked for funds to be refunded to a different bank account. Customer service failed to reply to my email until after they had “refunded” the money into a bank account I no longer have access too. Poor form!!!! Now not am I only without a blanket, I am also out of pocket $106.
They tell me after the refund is made that they cannot refund to a different card, if I had known that before I would have asked for a replacement product which I am entitled too by law.
Purchased in October 2020 for $106.
Hi Dalton, Steph here :)
I'm very sorry for the confusion regarding your order, we hope you can understand that as a reputable company, we are generally unable to process refunds to accounts that are...
Read more not connected to the initial purchase, this policy is in place to protect our customers from fraudulent transactions.Find out how Calming Blanket Weighted Blanket compares to other Weighted Blankets
Know better, choose better.
- Verified
This is a Scam they do not ship products
I ordered 2 weeks ago and paid online. No sign of the products until now- I sent emails and phone calls. Than “Harry” support answers that product is shipped and with Dhl. A lie again since the courier shows clear no package sent. report the fraud!
Purchased in November 2020 at Calming Blankets for $250.
Hi Monica, Steph here :)
I am so terribly sorry that your order has not yet arrived with you - I have looked over your correspondences with Harry and his correspondences with the fulfilment centre and it is definitely a bizzare one....
Read more While DHL have claimed that they have never received the parcel, our distribution centre has confirmed with us that your order was in fact given to DHL on November 16th. We have had cases before in which a parcel has missed a scan at some point on its journey with DHL, perhaps this is a similar situation to yours. Again, we are so sorry that you have had this experience with our company, we strive for 100% customer satisfaction and are sad to hear that you feel unsatisfied with our service thus far (which is understandable given the situation) I have just reached out to you from my personal email address to get this resolved as quickly as possible :) We look forward to hearing back from you and getting this sorted out!- 3 reviews
Not worth the hype
I can understand why some people may love this blanket, and I hope my review doesn't invalidate others' experiences. Personally, though, I found this product to be incredibly overrated. I don't see how the weight actually adds anything to the experience of sleeping. I suppose it can be somewhat calming, but it certainly isn't like being enveloped by a hug, the way the ads make it out to be. I think it's an expensive blanket that isn't too different from anything you could get from Kmart, with the caveat that its weight makes it very difficult to move around. Good luck trying to turf it off the bed if you're overheating, too.
Purchased in September 2020 for $110.
Hi Erin, Steph here :)
Whilst our blankets can be absolute life savers for some, we understand our blankets are not for everybody. The weight of the blanket offers a therapeutic feeling (like being e...
Read morenveloped in a hug), again, this experience can differ depending on the individual.- 2 reviews
- 1 like
I like the weight but HATE how much it moves around in the cover.
I like the weight but hate how much it moves around in the cover, it is so difficult to straighten and adjust on my daughters bed and when sleeping under it.
I will not buy another one.
Purchased in July 2020.
Hi Alice, we are so sorry to hear that you are having some trouble with your blanket.
The inner weighted part of the blanket should be attached to the outer minky cover via the internal loops and ties....
Read more These ties ensure that the beads stay evenly distributed and the weight does not bunch to one side of the blanket. If some bunching is occuring, you can unzip the blanket and untie these ties, shake the blanket out flat to re-distribute the beads evenly, then re-tie the ties tightly. I am hopeful this should solve your issue! If the issue persists we would love to investigate this further, please email us at help@calmingblankets.com with the subject line "ALICE PRODUCT REVIEW" and we will be sure to get this resolved ASAP. Please let us know how you go :)Hi Alice, Steph here, quickly following up :)
I just wanted to touch base and see how everything was going with that one?...
Read more As we have not heard from you, I am hoping that this means that the ties have helped to secure the weighted blanket in place in the cover! However, if this is not the case, we would hate for you to be stuck with a blanket that you don't absolutely adore, so please feel free to contact me directly at steph@calmingblankets.com.au so that I can help you arrange a FREE return for that one! I hope to hear from you soon :)Find out how Calming Blanket Weighted Blanket compares to other Weighted Blankets
Know better, choose better.
Fraudulent Company
I ordered a blanket from this company a while ago, they sent me the wrong order. I consistently tried to contact them, the phone number goes straight to voice mail, they do not reply to emails or messages or across any other platform, after MORE THAN 2 WEEEKS they finally got back to me with a resolution, and promised to send me the correct order and that I would receive it in 2-8 days, 12 days later and still no order. Save yourself the hassle and order from another company.
Purchased in June 2020 at Calming Blankets.
Also do dot believe all of these reviews, this company is paying or endorsing people to write positive reviews, filthy behaviour but what could you expect from a dishonest company.
Hi Shev,
Please accept our sincere apologies for the experience that you have had with us this far, we strive for 100% customer satisfaction, so we will always try our hardest to ensure our customers are happy....
Read more The tracking for your parcel shows that the replacement blanket was delivered on Wednesday the 19th, we hope you are enjoying it! All reviews posted are 100% real - you are more than welcome to reply to any of our public reviews to confirm this. We as a company cannot alter any reviews that are posted, whether they be positive reviews or negative reviews. The reason we have so many positive reviews is because we are an extremely hard working and trustworthy company, with a great range of products that have been helping people around the globe for 2 years now. You may also have noticed that most other brands selling weighted blankets, actually have their reviews disabled/ hidden on Facebook. Please feel free to send us an email to help@calmingblankets.com with the subject "SHEV PRODUCT REVIEW" if there is anything else that we can do for you, we would really love to turn your experience with us around. We hope to hear from you soon :)- 2 reviews
- 1 like
Mixed feelings
I love the soft feel, but i hate how the weights inside move so much and it has me waking during the night several times to readjust
Great value for money
Hi Stacey, thanks for your review!
I'm very sorry you are having some trouble with your blanket....
Read more The inner weighted part of the blanket should be attached to the outer minky cover via the inner loops and ties. These ties ensure that the beads stay evenly distributed and the weight does not bunch to one side of the blanket. If some bunching is occuring, you can unzip the blanket and untie these ties, shake the blanket out flat to re-distribute the beads evenly, then re-tie the ties tightly. I am hopeful this should solve your issue! Please let me know how you go, if the issue persists please feel free to email us at help@calmingblankets.com.au with the subject line "STACEY PRODUCT REVIEW" so that we can ensure that you have received a blanket up to our usual standards. Let us know how you go!- 2 reviews
Overall good
We bought pack of 3. Would have preferred if we selected different weights/sizes. Drawback is the ties keep coming undone or loosening. A zip/stronger would remedy this. Smaller pockets would also ensure less movement bunching of beads. Another improvement would be access with zips on 2 sides to make accessing to ties easier.
Having said this we have seen improvement in sleep.
Purchased in June 2020 at Calming Blankets.
Hi there, I'm sorry to hear that you are having some issues with your blanket, but pleased to hear that it has improved your quality of sleep.
Zips and clips were definitely considered when designin...
Read moreg our blankets, however, we made the final decision on ties for a number of reasons.Questions & Answers
Hi,
Do people find that the weight of the blanket hinders breathing in any way? I don't think I have sleep apnoea or anything like that, but just am curious to see what people experiences are with a weighted blanket and breathing.
Cheers,
Anton
Order #CB188237 Hi, I'm more than a little concerned after reading these reviews. I really hope this blanket works for me. Due to my sleeping disorder. I should have done my research prior to ordering, but I am at my witts end with sleeping. Could you please explain the return/refund process to me, if I am delivered an inferior or misleading product?
Sorry im not sure about the refund/return process. However before you open it I suggest to check the websites T&C’s. Its been about 2 months now with the weighted blanket and im back to where i starte...
Read mored again. Insomnia. Not sleeping well, feeling fatigue in the morning again. So not quiet sure its worth the price for a good few weeks of sleep.I purchased the Bamboo Weighted Blanket as I live in sunny Queensland and wanted a natural fabric that would breathe. I received a blanket and the label says Polyester Inner and Outer with glass beads filling. There is zero reference to bamboo. I've done a bit of reading online and am pretty confident that Bamboo should not be labelled as polyester in any circumstance. Can anyone offer any explanation? It seems a bit misleading to me.
Hi Ange, Steph here :)
I'm very sorry to hear that you have possibly received an incorrect blanket....
Read more I can assure you that our blankets are made from 100% bamboo, however unfortunately, we have recently found that some of the bamboo blankets had the incorrect label put on them when they were manufactured. Rest assured as soon as we found out, we got on top of this with our suppliers. I have just sent you an email, if you could please get back to me with a photo of that one, I would love to get this sorted for you right away! Hope to hear back soon :)Hi, I have just had the same experience. They are telling me the polyster one is infact bamboo.... it doesnt feel anything like bamboo. It feels silky, just like polyster. Did you ever get sent a bamboo one?
Really hate feeling misled.
Hi Krystina, Steph here :)
I am very sorry that you feel misled in regards to your Bamboo Weighted Blanket, unfortunately, as we mentioned, there was a batch of incorrectly labelled blankets and cove...
Read morers. Our suppliers have now fixed this issue, unfortunately, it is just a case of phasing out all of the affected items.Get an answer from our members and Calming Blankets Store representatives
Details
Improve your sleep, reduce your anxiety and wrap yourself in the velvety embrace of the original weighted blanket.
Features
- Ultra-soft faux minky plush fabric
- Eco-friendly
- Durable & washable
- Weight options: 4.5kg, 6.8kg & 9kg
- 30-day risk-free guarantee with free returns
- Non-toxic, noise-free glass beads
- Antimicrobial
- Warmth: Both the inner and outer blanket are made from polyester which is scientifically proved to retain heat. The tight weave of the polyester fabric traps the heat inside, keeping you warm for long periods of time. The luxurious faux-fur coats the outside for an extra layer of warmth and softness.
- Minky fabric: The ultra-soft feel comes from the knit fabric which is very durable. As minky fabric is one-sided, this means a plusher, fur-like and ultra snug texture on the outside.
What reviewers thought
There are many 5-star reviews that state that the blanket had a very calming effect on the users. Others claim that the product did little for them or the blankets bunched to one side and needed to be shaken to be loosened. Overall, there are many satisfied customers who would recommend the product to others.
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Hi Michael, Steph here :)
I am very sorry to hear that you have not received a reply from our customer service team, I can assure you this is very unusual. ...
Read more We are currently up to same-day replies, so if you have not received a reply from us, this generally means that your domain has blocked our email address or flagged it as spam. I completely understand your frustrations with this situation. Can you please send me an email at steph@calmingblankets.com.au with the below information? - The email address you emailed, and which date you sent that email in - Your order number - The reason for your initial email Rest assured we will get this sorted out for you ASAP! We pride ourselves on 100% customer satisfaction, so are very sad to hear that this has not been the case, and hope we can turn your experience around! Hope to hear from you soon :) - Steph