Caloundra Removals & Storage

I have read the reviews and cannot believe what I read. I DO NOT RECOMMEND THIS COMPANY. My brother who has multiple sclerosis (a paralysing illness and disability) and is in a wheel chair has been waiting for them to deliver the recliner chair he needs for his condition for over 2 weeks. From [names removed] they have continually lied to me and my disabled brother about the delivery date constantly making excuses for not delivering it and postponing the delivery date on 5 occasions now. They make promises that are dishonest and do not retur...

Firstly I was lied to by your company, I was told my furniture and belongings were to be moved to storage in Melbourne and when I asked the truck driver on the delivery day where he had driven from he told my Sydney. On the pick up day they arrived with one container and a small truck much to my displeasure as I know that everything that went in to the small truck would have to be un-loaded and reloaded for delivery - that is when things get broken and go missing. I asked to have a steel cabinet emptied of my tools before it was put in the truc...

We could not recommend Caloundra Storage Facility - we had our belongings in storage for 2 1/2 months and after delivery of our belongings, we were told the containers are empty and we had to sign for receipt of them. After unpacking we found we were missing several boxes - company's response was because we had signed on the day of delivery that meant we agreed everything was delivered. I would not recommend you use this company or if you do, don't sign for receipt on the day or tick off each box as it comes off the truck. They maybe ok as removalists but not for storage.

Single Bedroom move from Brisbane to Sydney. It took 14 days to be delivered. I was told it would take 4 working days. At the time of the quote, I was not told the payment had to be made on pick up. Apparently that little detail was on the quote emailed to me but I did not open the quote so was unaware of the policy (which I still believe is inappropriate - you do not pay for a hair cut before you get it cut.) When I contacted Caloundra Removals to find out why my furniture had not arrived, I was put through to a very rude women in accounts ...

I have used more than six different removal companies and Caloundra Removals is by far the worst! The two blokes that turned up at my house were extremely rude and rough. On delivery I realised that literally every piece of furniture and large appliance had been damaged, including desks and consoles that were wrapped in moving plastic as thick as cardboard. Everything had been dragged along and as a result, ripped and torn. Mattresses wrapped in plastic had been ripped and stainless steel fridge scratched. Washing machine and chest freezer had ...

Men on the ground were fantastic but office are rip-off merchants.

Paid door to door service but had to put into storage for a period of time. Delivery never attempted first time around. But when taking out of storage they tried to charge a delivery fee, then claimed it was a lift fee, then said they had to charge something for their time, even though they were paid for the original delivery. This all in contradiction to the terms of the Agreement, so always read what is written.

Would never recommend them.

I had a written quote from this company sometime ago, to move all our furniture , the price was good, so I paid in full and had a copy of the receipt.
We waited a week for the furniture to arrive at our destination only to be told we didn't pay enough for
the transport of our goods that they made a mistake and it was $ 300 dollars short .
They told us our furniture will be held in their shed and won't be delivered until we pay another $300 dollars
I argued that they had a contract and agreed on the price , they said if we want our furnitu...

We moved from Nambour to Newcastle with them at the beginning of 2012, and very disappointed. Most of our furniture were scratched. We had valuable plants we had taken care for sometime, which they said they would move to a nursery, water and look after during the nearly 2 week transit, and charged extra money. The plants were left in a sealed container for 10 days and were cooked when they arrive in NSW. They could not deliver our furniture from their Sydney store to Newcastle for 4 days, as they did not have enough man power (according to them).
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