Professional, friendly and efficient service
Possessions arrive in good condition
Lies, dishonest, unreliable and unprofessional.
I have read the reviews and cannot believe what I read. I DO NOT RECOMMEND THIS COMPANY. My brother who has multiple sclerosis (a paralysing illness and disability) and is in a wheel chair has been waiting for them to deliver the recliner chair he needs for his condition for over 2 weeks. From [names removed] they have continually lied to me and my disabled brother about the delivery date constantly making excuses for not delivering it and postponing the delivery date on 5 occasions now. They make promises that are dishonest and do not retur...n calls. They are unreliable, unprofessional and untrust worthy. DO NOT USE THIS COMPANY AT ALL. They have no respect or consideration for disabled people. Their conduct shows they do not care for the needed or disabled people. Worst company ever. Never have I dealt with a company that has lied that many times and continued to make excuses. They refused to take responsibility or discount the cost the delivery or make a special after hours delivery given they have lied on 5 separate occasions about delivering the item and never delivering it.
Worst move I have ever had
Firstly I was lied to by your company, I was told my furniture and belongings were to be moved to storage in Melbourne and when I asked the truck driver on the delivery day where he had driven from he told my Sydney. On the pick up day they arrived with one container and a small truck much to my displeasure as I know that everything that went in to the small truck would have to be un-loaded and reloaded for delivery - that is when things get broken and go missing. I asked to have a steel cabinet emptied of my tools before it was put in the truc...k - it arrived full and had not been emptied as I had asked. The boxes had been used several times before and it was hard at delivery time to know where boxes should go. Boxes that were meant to be put in the kitchen were found in the garage. The list goes on...
Could not recommend Caloundra Storage Facility
We could not recommend Caloundra Storage Facility - we had our belongings in storage for 2 1/2 months and after delivery of our belongings, we were told the containers are empty and we had to sign for receipt of them. After unpacking we found we were missing several boxes - company's response was because we had signed on the day of delivery that meant we agreed everything was delivered. I would not recommend you use this company or if you do, don't sign for receipt on the day or tick off each box as it comes off the truck. They maybe ok as removalists but not for storage.
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Delayed and Rude!!
Single Bedroom move from Brisbane to Sydney. It took 14 days to be delivered. I was told it would take 4 working days. At the time of the quote, I was not told the payment had to be made on pick up. Apparently that little detail was on the quote emailed to me but I did not open the quote so was unaware of the policy (which I still believe is inappropriate - you do not pay for a hair cut before you get it cut.) When I contacted Caloundra Removals to find out why my furniture had not arrived, I was put through to a very rude women in accounts ...who told me I won't get my furniture until I pay. Her analogy was you have to pay for a TV before it is delivered by Harvey Norman. I pointed out that is a product not a service. I paid immediately anyway and it still took 14 days to be delivered. Overall very bad experience with poor customer service and a costly exercise as I had to purchase bedding shoes and clothes etc while I waited for my stuff to arrive.
Worst removalists! DO NOT USE!!
I have used more than six different removal companies and Caloundra Removals is by far the worst! The two blokes that turned up at my house were extremely rude and rough. On delivery I realised that literally every piece of furniture and large appliance had been damaged, including desks and consoles that were wrapped in moving plastic as thick as cardboard. Everything had been dragged along and as a result, ripped and torn. Mattresses wrapped in plastic had been ripped and stainless steel fridge scratched. Washing machine and chest freezer had ...numerous dents and scratches. Feet to my dining table and ironing board somehow just disappeared! They even loaded and stored the bedside tables on their side! We had to chuck out our timber bedhead as it looked as though it had been dropped on every corner and dragged. I will not only never be using Caloundra Removals ever again, I will tell everyone who asks me who I recommend, to stay as far away from them as possible!
Men on the ground were fantastic but office are rip-off merchants.
Paid door to door service but had to put into storage for a period of time. Delivery never attempted first time around. But when taking out of storage they tried to charge a delivery fee, then claimed it was a lift fee, then said they had to charge something for their time, even though they were paid for the original delivery. This all in contradiction to the terms of the Agreement, so always read what is written.
Would never recommend them.
I had a written quote from this company sometime ago, to move all our furniture , the price was good, so I paid in full and had a copy of the receipt.
We waited a week for the furniture to arrive at our destination only to be told we didn't pay enough for
the transport of our goods that they made a mistake and it was $ 300 dollars short .
They told us our furniture will be held in their shed and won't be delivered until we pay another $300 dollars
I argued that they had a contract and agreed on the price , they said if we want our furnitu...
We moved from Nambour to Newcastle with them at the beginning of 2012, and very disappointed. Most of our furniture were scratched. We had valuable plants we had taken care for sometime, which they said they would move to a nursery, water and look after during the nearly 2 week transit, and charged extra money. The plants were left in a sealed container for 10 days and were cooked when they arrive in NSW. They could not deliver our furniture from their Sydney store to Newcastle for 4 days, as they did not have enough man power (according to them).
Questions & Answers
i have a 4 bedroom house but i only have 2 queen beds 1 bedroom is used with furniture how do i class that as a 2 bedroom
If you would like to email us at email@example.com we would be more than happyt o send you an inventory to complete to allow us to provide you with an accurate quote.
Does Caloundra Removals have After pay.?
Hi Adele. We don't currently have Afterpay.
Get an answer from our members and Caloundra Removals & Storage representatives
Caloundra Removals and Storage services
- Moving: Caloundra specialises in moving items, whether that involves one large item or a whole household worth of possessions. It also helps move pets and plants.
- Pre-packing: Caloundra Removals can do your pre-packing for you, or provide you with the materials to do it yourself, from standard removal cartons, to portarobes, to furniture plastics.
- Storage facilities: Caloundra has its own storage facilities in a number of locations, and you can choose container, warehouse or storage modules.
- Moving insurance: Caloundra Removals can help you organise this.
Points of praise for Caloundra Removals and Storage:
- First and foremost, this removalist company was applauded for its professionalism and efficiency, which made the moving process to become easier and smoother.
- An extremely friendly and helpful customer service team answered any questions promptly
- Care and attention was paid by removalists when moving items (including over long-haul distances or interstate moves), allowing items to arrive in their new location in good condition
- The strong work ethic and friendly, polite service demonstrated by removalists was appreciated by those moving houses.
Caloundra Removals and Storage has earned the trust of its customers, thanks to its outstanding professionalism, efficient removalist service, and friendly and courteous customer care. As a result, it's no surprise that this mover and shaker has won the 2021 Award for Best Furniture Removalist in Queensland.
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