Professional, friendly and efficient service
Possessions arrive in good condition
Terrible service. Avoid at all costs.
Absolutely terrible experience with Caloundra Removals Townsville. We used them for a relocation from Sydney to Townsville and was extremely disappointed. Lost a box with multiple expensive wedding gifts. Took multiple attempts on our side to reach them to get them to try and find it and was met with resistance the whole way, then was sent a very curt email basically accusing us of lying.
Was also promised that any lost or damaged items would be fully compensated which was a complete lie.
Absolutely shocking service and zero regard for people’s belongings. Would give zero stars if that was an option.
Lies, dishonest, unreliable and unprofessional.
I have read the reviews and cannot believe what I read. I DO NOT RECOMMEND THIS COMPANY. My brother who has multiple sclerosis (a paralysing illness and disability) and is in a wheel chair has been waiting for them to deliver the recliner chair he needs for his condition for over 2 weeks. From [names removed] they have continually lied to me and my disabled brother about the delivery date constantly making excuses for not delivering it and postponing the delivery date on 5 occasions now. They make promises that are dishonest and do not retur...n calls. They are unreliable, unprofessional and untrust worthy. DO NOT USE THIS COMPANY AT ALL. They have no respect or consideration for disabled people. Their conduct shows they do not care for the needed or disabled people. Worst company ever. Never have I dealt with a company that has lied that many times and continued to make excuses. They refused to take responsibility or discount the cost the delivery or make a special after hours delivery given they have lied on 5 separate occasions about delivering the item and never delivering it.
Unfortunately lost my possessions
I hired this company for an interstate move from QLD to Vic. The QLD branch were very helpful and flexible. The quote was affordable and they were flexible with there being more items than the initially projected quote. They had to move back the pick up day by 24 hours which was inconvenient but understandable.
However, the Victorian end of the move was less smooth. The movers showed up late on the day they were meant to delivery my possessions, and as such I was without my furniture and things for another 5 days. Also, a box of my possession...s which was labelled with my name and phone number has been lost and not returned. The employee to whom I spoke was very helpful and did his best to relocate the box, but ultimately it was still lost. So while I think I would recommend for a QLD only move, I cannot recommend this service for an interstate move, in spite of the competitive quote.
Caloundra Removals work slow and overcharge
3 bedroom holiday home with approx 5 ctns, took 2 hours to load drive 2.5 km up the same road, and took 4.5 hours to unload, charged 1/2 hour total travel time. Asked them to drop 3 large pot plants around the corner to my Auntie and they asked me to buy them beer. Then they deliberately worked slow to ensure they would be back to the depot by 3pm no time to do other moves or work. One guy in particular was lazy and I figured if they asked for the beer they would not rip me off and work slow. To compare new house is 5 bed + office very big a...nd previous owners moved 2 weeks earlier also within a few km, they gave them a small truck they did 3 loads and total time was 7 3/4 hours. Will never choose them again. 1 king bed suite & mattress, 1 queen bed suite & mattress, 1 queen mattress, 2 single beds and mattresses, small leather lounge, two fridges, washer/dryer, 10 seater outdoor setting, Gorilla ornament, office chair & Printer, 2 outdoor pool chairs. Even paid my own guy to remove the TV's 2 big, 1 small, and speakers. Plus the 3 large pots to go to my Auntie round the corner. That was it ridiculous time. I have worked in logistics - I complained to the sales manager [name removed] and he assured me he would look into it and get back to me. He said he was upset that they asked me to buy beer to move the plants around the corner given I was paying an hourly rate. Nothing almost a month tomorrow. Very bad, poor follow-up
Just as bad as any
They were far more efficient at uplift than the backloading company I had originally booked. However, the guys who unloaded my things into storage pods obviously could not read as the TV was wedged in upside down despite the box being marked “fragile” and “this way up”. The tv was completely broken when I got it. Lots of broken glasses from boxes also marked as fragile. I don’t recommend using these guys if you are moving things to storage. Not worth the expense when you can have a backloading company trash your belongings for half the cost!
If you can’t check that they haven’t trashed your belongings within 48 hours of delivery, Definitely don’t use this company. Refer to the contract!
Don't Pack Your Own Boxes!
We relocated from Melbourne to Brisbane in December and was recommended to use Caloundra Removals. I had seen positive reviews so I was more than happy to use them. Unfortunately we didn't have a great experience with at least 3-4 boxes missing, 2 LCD TV's damaged and a chest of drawers were delivered with a broken leg.
One LCD TV was "cooked" in the truck and not covered by any insurances as electrical faults where an appliance doesn't turn on is deemed outside of their control. This is in the fine print. A second LCD TV arrived with a crac...ked screen and it too was not covered as we "packed ourselves". We packed using removal supplied boxes and used towels and bubble wrap to protect our belongings. Other items we packed ourselves were undamaged so our packing was not the issue. I can only assume the box labelled "TV and fragile" was laid down in the truck with boxes on top hence the cracked screen. Our missing boxes were also not covered as no inventory was done prior to the move and our boxes were not labelled or counted by the removal team prior to being loaded on the truck. We were not aware of this until they were delivered at the other end as we had an agent at uplift due to travelling who was not aware to check for this. This oversight also meant were were not covered for the lost boxes. Words back and forth resulted in a very small reimbursement for our missing boxes as a "good will gesture". The reimbursement didn't even cover the towels that were in the boxes. We were also advised because we did not unpack all boxes at the time of delivery (my husband was on his own with over 80 boxes!) that by signing we had accepted everything was delivered. I'm sure the delivery men would not have liked to wait until all boxes were unpacked. I can only assume this is the same with most removalists, so make sure you have the funding allocated for your move to have your items packed by them as all liability and responsibility is removed if they don't. The men were rough with our belongings, running up and down the driveway to get the job done faster and I can only think it is because they knew no responsibility would be taken for damages. Unfortunately we won't be using Caloundra again for any future moves. We took out our own private removal insurance for a more competitive rate and the TV's were fortunately covered in that, however our missing boxes and their content were not even though we could prove what was missing. We were out of pocket the excess and replacement of our missing effects. We used CARTS Insurance and they were very good in processing our claim for what they could cover.
Don't trust Caloundra removals
Delivery confirmed for 730-830, 7:41, get a call you now will be after lunch are you ok with that Sir, no, to bad attitude. Stuff a whole day. Never again.
Worst move I have ever had
Firstly I was lied to by your company, I was told my furniture and belongings were to be moved to storage in Melbourne and when I asked the truck driver on the delivery day where he had driven from he told my Sydney. On the pick up day they arrived with one container and a small truck much to my displeasure as I know that everything that went in to the small truck would have to be un-loaded and reloaded for delivery - that is when things get broken and go missing. I asked to have a steel cabinet emptied of my tools before it was put in the truc...k - it arrived full and had not been emptied as I had asked. The boxes had been used several times before and it was hard at delivery time to know where boxes should go. Boxes that were meant to be put in the kitchen were found in the garage. The list goes on...
Overall good service but unhappy that a small to medium painting has not arrived & I’ve had no response re checking of container.
Could not recommend Caloundra Storage Facility
We could not recommend Caloundra Storage Facility - we had our belongings in storage for 2 1/2 months and after delivery of our belongings, we were told the containers are empty and we had to sign for receipt of them. After unpacking we found we were missing several boxes - company's response was because we had signed on the day of delivery that meant we agreed everything was delivered. I would not recommend you use this company or if you do, don't sign for receipt on the day or tick off each box as it comes off the truck. They maybe ok as removalists but not for storage.
Moved a 1 bedroom apartment from Melbourne to sunny coast. Everyone I spoke to on the phone was great. Most went well except for a few things. Removalists in Melbourne took all wheels off and disconnected all the brakes on my 2 mountain bikes and removalists in sunny coast didn't put them back on. Also they dropped my lounge sweet trying to get in onto my second floor balcony. They just need to slow down a bit. Should of just walked them up the stairs. Apart from that they were nice guys.
Delayed and Rude!!
Single Bedroom move from Brisbane to Sydney. It took 14 days to be delivered. I was told it would take 4 working days. At the time of the quote, I was not told the payment had to be made on pick up. Apparently that little detail was on the quote emailed to me but I did not open the quote so was unaware of the policy (which I still believe is inappropriate - you do not pay for a hair cut before you get it cut.) When I contacted Caloundra Removals to find out why my furniture had not arrived, I was put through to a very rude women in accounts ...who told me I won't get my furniture until I pay. Her analogy was you have to pay for a TV before it is delivered by Harvey Norman. I pointed out that is a product not a service. I paid immediately anyway and it still took 14 days to be delivered. Overall very bad experience with poor customer service and a costly exercise as I had to purchase bedding shoes and clothes etc while I waited for my stuff to arrive.
They lost one of our large cartons and we have been partially reimbursed
They moved us to Port Douglas from Hervey Bay. Our load was collected on a Friday, they explained that the load would be taken South to Caloundra, then taken North to Townsville, and then to Port Douglas. We were not there when they delivered. One of our cartons was not present and we contacted them immediately. Unfortunately 7 weeks on and it has not been found, we were told that there was nothing further they could do and the insurance we paid did not cover the loss.
Worst removalists! DO NOT USE!!
I have used more than six different removal companies and Caloundra Removals is by far the worst! The two blokes that turned up at my house were extremely rude and rough. On delivery I realised that literally every piece of furniture and large appliance had been damaged, including desks and consoles that were wrapped in moving plastic as thick as cardboard. Everything had been dragged along and as a result, ripped and torn. Mattresses wrapped in plastic had been ripped and stainless steel fridge scratched. Washing machine and chest freezer had ...numerous dents and scratches. Feet to my dining table and ironing board somehow just disappeared! They even loaded and stored the bedside tables on their side! We had to chuck out our timber bedhead as it looked as though it had been dropped on every corner and dragged. I will not only never be using Caloundra Removals ever again, I will tell everyone who asks me who I recommend, to stay as far away from them as possible!
Men on the ground were fantastic but office are rip-off merchants.
Paid door to door service but had to put into storage for a period of time. Delivery never attempted first time around. But when taking out of storage they tried to charge a delivery fee, then claimed it was a lift fee, then said they had to charge something for their time, even though they were paid for the original delivery. This all in contradiction to the terms of the Agreement, so always read what is written.
Would never recommend them.
Questions & Answers
i have a 4 bedroom house but i only have 2 queen beds 1 bedroom is used with furniture how do i class that as a 2 bedroom
If you would like to email us at email@example.com we would be more than happyt o send you an inventory to complete to allow us to provide you with an accurate quote.
Does Caloundra Removals have After pay.?
Hi Adele. We don't currently have Afterpay.
Get an answer from our members and Caloundra Removals & Storage representatives
Caloundra Removals and Storage services
- Moving: Caloundra specialises in moving items, whether that involves one large item or a whole household worth of possessions. It also helps move pets and plants.
- Pre-packing: Caloundra Removals can do your pre-packing for you, or provide you with the materials to do it yourself, from standard removal cartons, to portarobes, to furniture plastics.
- Storage facilities: Caloundra has its own storage facilities in a number of locations, and you can choose container, warehouse or storage modules.
- Moving insurance: Caloundra Removals can help you organise this.
Points of praise for Caloundra Removals and Storage:
- First and foremost, this removalist company was applauded for its professionalism and efficiency, which made the moving process to become easier and smoother.
- An extremely friendly and helpful customer service team answered any questions promptly
- Care and attention was paid by removalists when moving items (including over long-haul distances or interstate moves), allowing items to arrive in their new location in good condition
- The strong work ethic and friendly, polite service demonstrated by removalists was appreciated by those moving houses.
Caloundra Removals and Storage has earned the trust of its customers, thanks to its outstanding professionalism, efficient removalist service, and friendly and courteous customer care. As a result, it's no surprise that this mover and shaker has won the 2021 Award for Best Furniture Removalist in Queensland.
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