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Listing monitored by Caloundra Removals & Storage

Pros

  • Professional, friendly and efficient service

  • Possessions arrive in good condition

Reviews

  • Rates and Fees
    3.0 (1)
  • Job Satisfaction
    1.0 (1)
  • Timeliness
    1.0 (1)
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Terrible service. Avoid at all costs.

published

Absolutely terrible experience with Caloundra Removals Townsville. We used them for a relocation from Sydney to Townsville and was extremely disappointed. Lost a box with multiple expensive wedding gifts. Took multiple attempts on our side to reach them to get them to try and find it and was met with resistance the whole way, then was sent a very curt email basically accusing us of lying.

Was also promised that any lost or damaged items would be fully compensated which was a complete lie.

Absolutely shocking service and zero regard for people’s belongings. Would give zero stars if that was an option.

Rates and Fees
3/5
Job Satisfaction
1/5
Steve B.
Steve B.Sydney, NSW
  • 2 reviews
  • 2 likes

Lies, dishonest, unreliable and unprofessional.

published
Incentivised Review No
Alexy L.
Alexy L.Greater Melbourne (Outer), VIC
  • 2 reviews

Unfortunately lost my possessions

published
Incentivised Review No

Caloundra Removals work slow and overcharge

published
Incentivised Review No
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slbrown
slbrown
  • 2 reviews
  • 1 like

Just as bad as any

published

They were far more efficient at uplift than the backloading company I had originally booked. However, the guys who unloaded my things into storage pods obviously could not read as the TV was wedged in upside down despite the box being marked “fragile” and “this way up”. The tv was completely broken when I got it. Lots of broken glasses from boxes also marked as fragile. I don’t recommend using these guys if you are moving things to storage. Not worth the expense when you can have a backloading company trash your belongings for half the cost!
If you can’t check that they haven’t trashed your belongings within 48 hours of delivery, Definitely don’t use this company. Refer to the contract!

Office LocationQLD, Sunshine Coast
Bel
Bel
  • 3 reviews
  • 1 like

Don't Pack Your Own Boxes!

published
Office LocationQLD, Sunshine Coast
Soon to be X
Soon to be X
  • 2 reviews

Don't trust Caloundra removals

published

Delivery confirmed for 730-830, 7:41, get a call you now will be after lunch are you ok with that Sir, no, to bad attitude. Stuff a whole day. Never again.

Office LocationQLD, Townsville
Paul F
Paul FGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Worst move I have ever had

published
Office LocationQLD, Sunshine Coast
Phil
PhilParrearra

Missing item

published

Overall good service but unhappy that a small to medium painting has not arrived & I’ve had no response re checking of container.

Office LocationQLD, Sunshine Coast
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Jenny
JennyCaloundra
  • 2 reviews
  • 5 likes

Could not recommend Caloundra Storage Facility

published

We could not recommend Caloundra Storage Facility - we had our belongings in storage for 2 1/2 months and after delivery of our belongings, we were told the containers are empty and we had to sign for receipt of them. After unpacking we found we were missing several boxes - company's response was because we had signed on the day of delivery that meant we agreed everything was delivered. I would not recommend you use this company or if you do, don't sign for receipt on the day or tick off each box as it comes off the truck. They maybe ok as removalists but not for storage.

Office LocationQLD, Sunshine Coast
Caloundra Removals & Storage
Michael C.Caloundra Removals & Storage

Hi Jenny
Thank you for your review. We would like to investigate further but unfortunately we are unable to match you to our customer database. Please provide additional information via this forum or direct through info@caloundraremovals.com.au.

JUST OK

published

Moved a 1 bedroom apartment from Melbourne to sunny coast. Everyone I spoke to on the phone was great. Most went well except for a few things. Removalists in Melbourne took all wheels off and disconnected all the brakes on my 2 mountain bikes and removalists in sunny coast didn't put them back on. Also they dropped my lounge sweet trying to get in onto my second floor balcony. They just need to slow down a bit. Should of just walked them up the stairs. Apart from that they were nice guys.

Office LocationQLD, Sunshine Coast

Delayed and Rude!!

published
Office LocationQLD, Sunshine Coast
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They lost one of our large cartons and we have been partially reimbursed

published

They moved us to Port Douglas from Hervey Bay. Our load was collected on a Friday, they explained that the load would be taken South to Caloundra, then taken North to Townsville, and then to Port Douglas. We were not there when they delivered. One of our cartons was not present and we contacted them immediately. Unfortunately 7 weeks on and it has not been found, we were told that there was nothing further they could do and the insurance we paid did not cover the loss.

Office LocationQLD, Sunshine Coast

Worst removalists! DO NOT USE!!

published
Office LocationQLD, Townsville

Stay Away

published

Men on the ground were fantastic but office are rip-off merchants.

Paid door to door service but had to put into storage for a period of time. Delivery never attempted first time around. But when taking out of storage they tried to charge a delivery fee, then claimed it was a lift fee, then said they had to charge something for their time, even though they were paid for the original delivery. This all in contradiction to the terms of the Agreement, so always read what is written.

Would never recommend them.

Office LocationVIC, Melbourne

Questions & Answers

G Reid
G Reidasked
Caloundra Removals & Storage

are the containers stored under cover?

2 answers
Caloundra Removals & Storage
Michael C.Caloundra Removals & Storage

Good morning
The containers are stacked outside, door to door and 2-3 high.

Victor
Victor

some, but not all

lea
leaasked
Caloundra Removals & Storage

i have a 4 bedroom house but i only have 2 queen beds 1 bedroom is used with furniture how do i class that as a 2 bedroom

1 answer
Caloundra Removals & Storage
Michael C.Caloundra Removals & Storage

Hi Lea
If you would like to email us at info@caloundraremovals.com.au we would be more than happyt o send you an inventory to complete to allow us to provide you with an accurate quote.

Adele J.
Adele J.asked
Caloundra Removals & Storage QLD, Sunshine Coast

Does Caloundra Removals have After pay.?

1 answer
Caloundra Removals & Storage
Michael C.Caloundra Removals & Storage

Hi Adele. We don't currently have Afterpay.

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Get an answer from our members and Caloundra Removals & Storage representatives

Caloundra Removals & Storage

Details

Caloundra Removals and Storage services

  • Moving: Caloundra specialises in moving items, whether that involves one large item or a whole household worth of possessions. It also helps move pets and plants.
  • Pre-packing: Caloundra Removals can do your pre-packing for you, or provide you with the materials to do it yourself, from standard removal cartons, to portarobes, to furniture plastics.
  • Storage facilities: Caloundra has its own storage facilities in a number of locations, and you can choose container, warehouse or storage modules.
  • Moving insurance: Caloundra Removals can help you organise this.

Points of praise for Caloundra Removals and Storage:

  • First and foremost, this removalist company was applauded for its professionalism and efficiency, which made the moving process to become easier and smoother.
  • An extremely friendly and helpful customer service team answered any questions promptly
  • Care and attention was paid by removalists when moving items (including over long-haul distances or interstate moves), allowing items to arrive in their new location in good condition
  • The strong work ethic and friendly, polite service demonstrated by removalists was appreciated by those moving houses.

2021 ProductReview Awards logo

Caloundra Removals and Storage has earned the trust of its customers, thanks to its outstanding professionalism, efficient removalist service, and friendly and courteous customer care. As a result, it's no surprise that this mover and shaker has won the 2021 Award for Best Furniture Removalist in Queensland.

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