Professional, friendly and efficient service
Possessions arrive in good condition
Will be hard to top this moving experience
Move from a 4 Bedroom home in Pelican Waters to a 4 Bedroom house in Sippy Downs went extremely well.
Packer Tony arrived on time and with the exception of a few items that were hard to find e.g base of Microwave and plate was very efficient
Removalists arrived on time, were very well presented, polite, and interacted with us effortlessly through the entire move. Well done Corey, Justin and Harry for your efforts, and a special call out to Rocky who started the whole process and followed up at the end.
Will use you for our next move in March 2022.
Kerin and Kevin
My move was from a 3 bedroom, upstairs house. Move was less than 10 km distance and movers arrived on time and completed the move in just a few hours.
Terrible service. Avoid at all costs.
Absolutely terrible experience with Caloundra Removals Townsville. We used them for a relocation from Sydney to Townsville and was extremely disappointed. Lost a box with multiple expensive wedding gifts. Took multiple attempts on our side to reach them to get them to try and find it and was met with resistance the whole way, then was sent a very curt email basically accusing us of lying.
Was also promised that any lost or damaged items would be fully compensated which was a complete lie.
Absolutely shocking service and zero regard for people’s belongings. Would give zero stars if that was an option.
4 bedrooms & double garage plus double shed Caboolture to Sunshine Coast 2 containers into storage 8 weeks@ a good weekly rates both moves done in reasonable time some damage but minor and set bed legs lost offered replacements and Michael he boss came out to see what was needed I had organised the replacement legs myself which were replaced by Good Guys with no charge.
Would recommend Caloundra removals.
Lies, dishonest, unreliable and unprofessional.
I have read the reviews and cannot believe what I read. I DO NOT RECOMMEND THIS COMPANY. My brother who has multiple sclerosis (a paralysing illness and disability) and is in a wheel chair has been waiting for them to deliver the recliner chair he needs for his condition for over 2 weeks. From [names removed] they have continually lied to me and my disabled brother about the delivery date constantly making excuses for not delivering it and postponing the delivery date on 5 occasions now. They make promises that are dishonest and do not retur...n calls. They are unreliable, unprofessional and untrust worthy. DO NOT USE THIS COMPANY AT ALL. They have no respect or consideration for disabled people. Their conduct shows they do not care for the needed or disabled people. Worst company ever. Never have I dealt with a company that has lied that many times and continued to make excuses. They refused to take responsibility or discount the cost the delivery or make a special after hours delivery given they have lied on 5 separate occasions about delivering the item and never delivering it.
Unfortunately lost my possessions
I hired this company for an interstate move from QLD to Vic. The QLD branch were very helpful and flexible. The quote was affordable and they were flexible with there being more items than the initially projected quote. They had to move back the pick up day by 24 hours which was inconvenient but understandable.
However, the Victorian end of the move was less smooth. The movers showed up late on the day they were meant to delivery my possessions, and as such I was without my furniture and things for another 5 days. Also, a box of my possession...s which was labelled with my name and phone number has been lost and not returned. The employee to whom I spoke was very helpful and did his best to relocate the box, but ultimately it was still lost. So while I think I would recommend for a QLD only move, I cannot recommend this service for an interstate move, in spite of the competitive quote.
5 bedroom house move almost went without a hitch but all was great overall. Moved interstate. Friendly staff. Great with upstairs houses. Nothing to much trouble for these guys. Kept in contact.
Caloundra Removals work slow and overcharge
3 bedroom holiday home with approx 5 ctns, took 2 hours to load drive 2.5 km up the same road, and took 4.5 hours to unload, charged 1/2 hour total travel time. Asked them to drop 3 large pot plants around the corner to my Auntie and they asked me to buy them beer. Then they deliberately worked slow to ensure they would be back to the depot by 3pm no time to do other moves or work. One guy in particular was lazy and I figured if they asked for the beer they would not rip me off and work slow. To compare new house is 5 bed + office very big a...nd previous owners moved 2 weeks earlier also within a few km, they gave them a small truck they did 3 loads and total time was 7 3/4 hours. Will never choose them again. 1 king bed suite & mattress, 1 queen bed suite & mattress, 1 queen mattress, 2 single beds and mattresses, small leather lounge, two fridges, washer/dryer, 10 seater outdoor setting, Gorilla ornament, office chair & Printer, 2 outdoor pool chairs. Even paid my own guy to remove the TV's 2 big, 1 small, and speakers. Plus the 3 large pots to go to my Auntie round the corner. That was it ridiculous time. I have worked in logistics - I complained to the sales manager [name removed] and he assured me he would look into it and get back to me. He said he was upset that they asked me to buy beer to move the plants around the corner given I was paying an hourly rate. Nothing almost a month tomorrow. Very bad, poor follow-up
Just as bad as any
They were far more efficient at uplift than the backloading company I had originally booked. However, the guys who unloaded my things into storage pods obviously could not read as the TV was wedged in upside down despite the box being marked “fragile” and “this way up”. The tv was completely broken when I got it. Lots of broken glasses from boxes also marked as fragile. I don’t recommend using these guys if you are moving things to storage. Not worth the expense when you can have a backloading company trash your belongings for half the cost!
If you can’t check that they haven’t trashed your belongings within 48 hours of delivery, Definitely don’t use this company. Refer to the contract!
Excellent Service. A great team of removalists. Everything arrived safe and sound!
We moved to a house around the corner but required it done in 2 steps. Caloundra Removals were great when things didn't run to a time frame as expected - through no fault of theirs. They were flexible and obliging.
Don't Pack Your Own Boxes!
We relocated from Melbourne to Brisbane in December and was recommended to use Caloundra Removals. I had seen positive reviews so I was more than happy to use them. Unfortunately we didn't have a great experience with at least 3-4 boxes missing, 2 LCD TV's damaged and a chest of drawers were delivered with a broken leg.
One LCD TV was "cooked" in the truck and not covered by any insurances as electrical faults where an appliance doesn't turn on is deemed outside of their control. This is in the fine print. A second LCD TV arrived with a crac...ked screen and it too was not covered as we "packed ourselves". We packed using removal supplied boxes and used towels and bubble wrap to protect our belongings. Other items we packed ourselves were undamaged so our packing was not the issue. I can only assume the box labelled "TV and fragile" was laid down in the truck with boxes on top hence the cracked screen. Our missing boxes were also not covered as no inventory was done prior to the move and our boxes were not labelled or counted by the removal team prior to being loaded on the truck. We were not aware of this until they were delivered at the other end as we had an agent at uplift due to travelling who was not aware to check for this. This oversight also meant were were not covered for the lost boxes. Words back and forth resulted in a very small reimbursement for our missing boxes as a "good will gesture". The reimbursement didn't even cover the towels that were in the boxes. We were also advised because we did not unpack all boxes at the time of delivery (my husband was on his own with over 80 boxes!) that by signing we had accepted everything was delivered. I'm sure the delivery men would not have liked to wait until all boxes were unpacked. I can only assume this is the same with most removalists, so make sure you have the funding allocated for your move to have your items packed by them as all liability and responsibility is removed if they don't. The men were rough with our belongings, running up and down the driveway to get the job done faster and I can only think it is because they knew no responsibility would be taken for damages. Unfortunately we won't be using Caloundra again for any future moves. We took out our own private removal insurance for a more competitive rate and the TV's were fortunately covered in that, however our missing boxes and their content were not even though we could prove what was missing. We were out of pocket the excess and replacement of our missing effects. We used CARTS Insurance and they were very good in processing our claim for what they could cover.
small interstate removal. communication re arrival time was great. communication from pick up office at Caloundra was great. fast but careful unload. thank you for making this easy with no problems.
Don't trust Caloundra removals
Delivery confirmed for 730-830, 7:41, get a call you now will be after lunch are you ok with that Sir, no, to bad attitude. Stuff a whole day. Never again.
Worst move I have ever had
Firstly I was lied to by your company, I was told my furniture and belongings were to be moved to storage in Melbourne and when I asked the truck driver on the delivery day where he had driven from he told my Sydney. On the pick up day they arrived with one container and a small truck much to my displeasure as I know that everything that went in to the small truck would have to be un-loaded and reloaded for delivery - that is when things get broken and go missing. I asked to have a steel cabinet emptied of my tools before it was put in the truc...k - it arrived full and had not been emptied as I had asked. The boxes had been used several times before and it was hard at delivery time to know where boxes should go. Boxes that were meant to be put in the kitchen were found in the garage. The list goes on...
From unit to house, everything went according to the schedule..Very helpful. I don't need more words to express myself a fault of this review program not the removal company
Questions & Answers
i have a 4 bedroom house but i only have 2 queen beds 1 bedroom is used with furniture how do i class that as a 2 bedroom
If you would like to email us at email@example.com we would be more than happyt o send you an inventory to complete to allow us to provide you with an accurate quote.
Does Caloundra Removals have After pay.?
Hi Adele. We don't currently have Afterpay.
Get an answer from our members and Caloundra Removals & Storage representatives
Caloundra Removals and Storage services
- Moving: Caloundra specialises in moving items, whether that involves one large item or a whole household worth of possessions. It also helps move pets and plants.
- Pre-packing: Caloundra Removals can do your pre-packing for you, or provide you with the materials to do it yourself, from standard removal cartons, to portarobes, to furniture plastics.
- Storage facilities: Caloundra has its own storage facilities in a number of locations, and you can choose container, warehouse or storage modules.
- Moving insurance: Caloundra Removals can help you organise this.
Points of praise for Caloundra Removals and Storage:
- First and foremost, this removalist company was applauded for its professionalism and efficiency, which made the moving process to become easier and smoother.
- An extremely friendly and helpful customer service team answered any questions promptly
- Care and attention was paid by removalists when moving items (including over long-haul distances or interstate moves), allowing items to arrive in their new location in good condition
- The strong work ethic and friendly, polite service demonstrated by removalists was appreciated by those moving houses.
Caloundra Removals and Storage has earned the trust of its customers, thanks to its outstanding professionalism, efficient removalist service, and friendly and courteous customer care. As a result, it's no surprise that this mover and shaker has won the 2021 Award for Best Furniture Removalist in Queensland.
Other Furniture Removalists
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