Good at time of Purchase, Poor afterwards
UNACCEPTABLE. DO NOT PURCHASE FROM THESE PEOPLE IF YOU WANT TO AVOID THE HASSLE OF CHASING THEM UP AFTER YOUR PURCHASE.
I purchased my camera, a few accessories and an extended warranty from this online store and was happy with their sales service. However, I did not receive any proof of the extended warranty. Upon contacting several times to get some confirmation of the warranty, I was told that it was coming or that they were restructuring the extended warranty packages but I could rest assured that I was covered. It is now the end of my manufacturer warranty, and still no paperwork or proof from them.
Good sales service
Poor support after sales, poor excuses given, bad warranty service
I ordered an emergency camera battery from camerastore.com.au on a Saturday. It was supposed to be express overnight shipping, but they contacted me 11 days later, only to claim that they couldn't ship without some sort of contact, as I had given them the wrong number (it had an extra digit). But from the sounds of it they could have emailed me much sooner. When they did email me 11 days after my order was confirmed, they claimed the wrong number had been the sole cause of the delay, but it sounds like a load of garbage. I find it hard to belie...ve that a wrong number could have held them back for more than a week, when they should've emailed me. Disappointed, paid $16 for express shipping for a camera battery that took more than 10 working days to arrive at my door. Withholding giving 1 star because it was at least resolved within the same day they managed to contact me, and they responded quickly by email. Responded quickly by email. Slow, expensive and inefficient service. Sales rep is misleading
This is my first online review of a retailer.
I researched the camera I wanted and found the best price.
The deciding factor for me was a free 8Gb SD card and carry case as part of the deal.
I ordered on a Saturday and recieved a confirmation call on Monday, when the order was finalised.
Monday night I recieved a phone call from a stranger, saying he had logged into his account and had been shown my details, this was how he got my phone number. I composed an email to camerastore about this issue. They responded, apologised and said it would...
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