Communication not great with emails - use facebook
Ordered a camera which they said wasn't in stock but offered another colour. I sent an email to say I would be happy with the new colour and had no reply or sign of the camera being despatched. Over a week later I emailed again and sent a message on their facebook site as I noticed others had said they hadn't received responses to emails. I received an immediate response and apology through messenger. Hopefully the camera will arrive tomorrow.
Good at time of Purchase, Poor afterwards
UNACCEPTABLE. DO NOT PURCHASE FROM THESE PEOPLE IF YOU WANT TO AVOID THE HASSLE OF CHASING THEM UP AFTER YOUR PURCHASE.
I purchased my camera, a few accessories and an extended warranty from this online store and was happy with their sales service. However, I did not receive any proof of the extended warranty. Upon contacting several times to get some confirmation of the warranty, I was told that it was coming or that they were restructuring the extended warranty packages but I could rest assured that I was covered. It is now the end of my manufacturer warranty, and still no paperwork or proof from them.
Good sales service
Poor support after sales, poor excuses given, bad warranty service
Unsure what to think at this stage.
I ordered a polaroid camera from Camerastore.com.au on the 11th of February for my girlfriends birthday on the 22nd. After reading reviews I assumed buying from them would be a relatively quick easy process. Yesterday afternoon (12th), I received a phone call to tell me the item I have ordered is actually out of stock, which is a bit annoying as it was advertised on the website as in stock. However the woman I talked to was very pleasant and helpful, giving me the option of being refunded right away or waiting for them to get it in stock and di...spatch it. I explained that I needed it by the 22nd and she told me she will get in touch with me soon to tell me if I will get it in time. To sum up, ordering was an easy process, so far slightly annoyed the product was listed as in stock when it wasn't, I do however feel like I am being looked after. Fingers crossed this goes smoothly, I will be back to update when I have more news, thus the current 'OK' rating (hoping for excellent!). Inexpensive, easy, currently good customer service product incorrectly listed as in stock
I ordered an emergency camera battery from camerastore.com.au on a Saturday. It was supposed to be express overnight shipping, but they contacted me 11 days later, only to claim that they couldn't ship without some sort of contact, as I had given them the wrong number (it had an extra digit). But from the sounds of it they could have emailed me much sooner. When they did email me 11 days after my order was confirmed, they claimed the wrong number had been the sole cause of the delay, but it sounds like a load of garbage. I find it hard to belie...ve that a wrong number could have held them back for more than a week, when they should've emailed me. Disappointed, paid $16 for express shipping for a camera battery that took more than 10 working days to arrive at my door. Withholding giving 1 star because it was at least resolved within the same day they managed to contact me, and they responded quickly by email. Responded quickly by email. Slow, expensive and inefficient service. Sales rep is misleading
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Know better, choose better.
This is my first online review of a retailer.
I researched the camera I wanted and found the best price.
The deciding factor for me was a free 8Gb SD card and carry case as part of the deal.
I ordered on a Saturday and recieved a confirmation call on Monday, when the order was finalised.
Monday night I recieved a phone call from a stranger, saying he had logged into his account and had been shown my details, this was how he got my phone number. I composed an email to camerastore about this issue. They responded, apologised and said it would...
They ignored my email (to exactly the same sales enquiry email previously having fast reply) regarding what seems to be defects in the coating of my lens. I know that it might be manufacturer's fault, however, I only asked what are their return policy etc, a courtesy reply email saying "cannot return" or "not our fault, contact manufacturer" would be better than no reply.
Fast delivery. Fast sales reply.
Not so fast (no reply) when you ask them about what seems to be a defect in the camera lens.
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