Just received Kindred Skies sweater after previous online purchases of Hotel Boheme leggings and top, Watchful Wings T; couldn't be happier. Already risked a hand wash with Top and leggings, no problem. Have 9 other garments from mainly Ebay, none of which are from 2019 or current range so will post response to that in another post
I really like it!
I just received my very first Camilla kaftan, and I absolutely love it. I bought a long Camilla jacket for my daughter a few months ago for her Arabian nights birthday party and she also loved it. The garments are beautiful, silk makes me feel loved and happy. I just want to know if it is better to store them folded or hanging.
If you are like me, and can't afford many of these garments, I would only recommend to carefully choose your print and if you can, go to your closest boutique and "feel" the fabric.
I am genuinely shocked by the amount of negative reviews below. I am in awe of every piece of Camilla I own. From play suits to bralettes the range, quality, packaging, customer service and appearance of every item I have purchased go beyond my expectations!
I do admit I have only ever bought items on sale due to the high prices (high prices expected for such beautiful unique clothing). I have just received and worn my new play suit and had numerous compliments the entire time.
Not only am I in love with their range, but in love with how I feel when I am wearing them! Cannot get enough
I paid over $600 for an item. I was sent three incorrect items. I sent them back and never got a refund for original item because I was told the store didn’t stock the product to begin with. What’s more is I had to got to the post office during work hours to collect the package to return the incorrect item because that’s the only way they accept returns. This store is essentially a scam run by people with no sense of customer service.
terrible quality - not made like they used to be
the camilla brand has dropped tremendously in quality over the years. fake crystals (no more swarovski) and terrible quality of silk. the fake Camilla pieces you can buy in cheap stores look the same as these now. such a shame that it just isn't special anymore. overpriced
Very poor fitting and poor quality
I bought the Bell Sleeve playsuit, Bliss of Bohemia in size XS, navy blue and brown in colour. The package was inside a pretty envelope, wrapped in a bow tie. That was the only thing I liked about the piece. As soon I took out the item of clothing from the plastic it was in 3 pieces of small beads dropped down. By biggest disappointment was the fitting. It was extremely large at the front, 2 of me could have fit in there. There was no way I could find a reason to keep this item of clothing. The fabric was of poor quality, the "100% silk" claim doesn't impress me. The cost for the playsuit doesn't justify the very poor quality and fitting. I could much easily find a playsuit with that kind of fitting at Valleygirl!
layby was not explained
my layby happened some time ago . I was also told to pay the whole thing out then get a credit note which i could not afford. So Camilla ended up keeping my money and i wonder how many times that happens. I would have been happy to have my deposit as a credit note, but not the whole amount when i could not afford it at that time.
Most companies give you a credit note for your deposit.
Its a complete rip off and you kept my money.
Cost cutting. Half the amount of beads in real life and it’s considered ‘unique differences’
I purchased a $650 limited edition kaftan as I really loved the print. When I received my kaftan, two of the larger beads had already fallen off in the bag. When I saw this I went online to see how many beads were missing as I wondered if some had fallen into my carpet when I wasn’t looking. To my surprise, on the picture online, there were beads in groups of two and three, but my garment had them in just groups of two and just one lonely bead.
I wrote to them and was told this is normal and a creative difference. It was also missing the s...tandard packet of replacement beads that is usually attached to all Camilla tags. They asked to send pics. I did. I don’t think they even got them as their automated system did not reply and they didn’t say if they did when I directly asked if they had got the pictures. I’m not entirely sure it isn’t a machine sending the reply’s. They offered that I return it and they would look at it for quality control, but couldn’t hold one for me to replace it with in case they sold out in the meantime. I won’t bother with buying from them again as clearly there appears to be cost cutting happening at the factory and they don’t seem to care that it’s damaging their brand. Disappointing.Thanks
Overpriced, poor quality sweatshop rag
Would never buy from this place again. My husband thought he would treat me and surprised me just before our weekend in Noosa.
Can't help but feel they are made for 60 year old women who want to feel fashionable, I'm sorry but the product is poorly designed and the quality is not there for a piece of material costing hundreds of dollars. The product is not made in Australia but rather in a developing country where the workers are probably paid less than $10 dollars a day. I really don't think it's an ethical business.
You've been warned!
Very Happy so far
Yes they are expensive, like most products that are designer labelled. You are paying not only for silk and beading but also the brand name. Ordering was easy and i received my garments 3 days after placing the order. i needed to exchange one item due to being too big, rang them directly for guidance and the girl was extremely helpful in helping me choose a style that was a better fit. I have sent off the exchange and hopefully will have my new top back by the end of the week.
Item was poor quality & no customer service online
I purchased through the camilla website for the first time. The item was poor quality and not worth the price tag Camilla thinks it’s worth. These products belong in the target reject bin because there are so many other companies doing resort wear better.
The product has material which wore out like a rag you clean your house with.
Everything about the process is frustrating and not worth your time and money.
Camilla’s website and returns is confusing and time wasting. In my opinion it looks like the automatic system is designed to d...iscourage you from complaining or asking for a refund. You don’t email with a human right away and you don’t get the same person replying every time. I should have known better about the level of customer service I got; one time I visited the Camilla store in Claremont. Older rich women typically buy Camilla to swan around in; it is the rich person equilivient of a bogan bali bingtang.
Disgusting customer service
Put a dress on layby and needed to cancel the layby I asked to cancel it and receive an in store credit. They told me no I would have to forfeit my money $250 or pay out the layby $600 and then get a credit note. Sale staff was rude didn't matter that I had spent hundreds of dollars on the brand for many years. Maybe Camilla frank should actually understand the true meaning of the Indian beliefs she preaches and educate her staff instead of being all show. Will never purchase again.
So disappointed I won't buy another item.
I bought my first Camilla dress for our son's beach wedding from Camilla in Claremont in Perth but it had a fault in the silk and replaced after the second wearing so I was very disappointed. 2nd dress as a replacement but not the same dress came away at the back seam and worn 4 times but because the warranty had expired Camilla wasn't interested in doing anything. I would have to be the most unlucky person to have had two Camilla dresses which cost $600 and not a cheap exercise to fall to bits. Two women and one a manager had never seen anythi...ng like it, only sent photos to head office when I requested the dress be returned and inspected. Not done and told to go to their alterations person. The alterations person recommended by Camilla would not commit because they could not say that the same problem would happen again. Camilla was't prepared to pay for the alteration .The design of Camilla is Australian but the clothing is made else where. I took my dress to my alterations lady because I'm stuck with a $600 dress that I can't wear in it's present condition. After contacting head office several times in Sydney by phone and sending an email which wasn't answered as they are not interested in my extreme disappointment as a customer and consumer. I found out that you can't contact Camila Franks in any way and nor can anyone working for Camila Franks. That tells me it's all an empire built on people like me who spend their money in good faith without receiving goods that they should have received. I have silk clothes of many years with no problems so this tells me it is an inferior material. I will never buy another Camilla item because it is made of an inferior material using countries employing poor people to make an enormous amount of money for Camilla Franks.
Beautiful prints but can't understand the hype
Camilla designs are famous for their digital prints and many of them are really beautiful. The garment patterns are overly simple and, while I like a lot of the items, I never understood the hype around this brand. The garments seem overpriced for what is really resort beach wear, the company also appears to be very precious with discounting. No free postage under $500. For the price point, the return policies are unreasonable. If you buy something with even a modest 10% discount, you can only get a credit note, not a refund. If this garment co...st over $500, that's a lot of money to have in a credit note. I feel that there is a disconnect between the quality, prices, consistency of sizing and return policies. The label behaves like a cult brand where people are desperate to have it because of the social media hype. But it's not Gucci or Chanel and the quality is not at the level to put it in a mid tier luxury brand category to justify this exclusive attitude. Of my few experiences buying online, more than half resulted in returns. Colour was dull compared to the pictures on one item, size was way smaller than described on the sizing chart for another item. I received store credits for these. One item was faulty - had dark stains and I managed to get a refund. I can't justify paying full price for this brand and buying on sale has been unsuccessful half the time. I do like some of the items but will only buy if I can try it on first.
Good online experience but suspect product quality.
I bought a Camilla dress online and it didn't fit correctly. I emailed for a return authorisation, filled in the paperwork and sent the dress back; the refund was on my card within a week. No complaints about the refund process apart from having to pay $20 to return the item.
I then purchased (again online) a kaftan and on reading the care label I noticed it says dry clean in a particular way. Now silk has been around a lot longer than dry cleaners and I've always hand washed my silks. I contacted Camilla and they said the crystals and...embellishments may come off with washing; fair enough I suppose but I'm very careful and willing to take the risk. To my astonishment they then said that the dye in the silk may run if the garment is washed. So they're telling me that an allegedly 100% silk kaftan which cost over $700 is not colourfast? They've provided all these wonderful suggestions for "freshening up" the kaftan but none of them actually involve washing it clean. Truly, I would have been better off buying a cheap washable polyester kaftan and no one would have known the difference, apart from it smelling nice and clean! Disappointed too, to see that the kaftan is Made in India and not Australia, given the price. I'm pretty sure this will be my one and only Camilla purchase. So here's a tip for Camilla; put the care instructions on your web page so customers know up front that they can't wash the garment; it does make a difference to the purchase choice for many people.
Camilla Memory Lane Bustier bikini set
I made this purchase online but called the online store first for their opinion regarding sizing. Their online store were fabulous and assured me I could make a return on the full price item if it did not fit or I wasn't happy. The swimsuit is beautiful and their advice was spot on regarding my sizing. The product quality is amazing as well. I also received the swimsuit the next day - will definately be purchasing again with Camilla - great service and product.
- ‹ Prev
- Next ›
Questions & Answers
Please can you answer where exactly are these products made. an Honest real answer please, so much child slave labour, children spending hours and hours and hours beading, hand stitching, the public need to know where your products are made, they are so expensive, having bought silk items from Asia which are of great quality, many people know the real cost which is quite Inexpensive, even when bought by the metre. Even to have something hand made in Asia is very inexpensive. An honest answer please.
Has anyone purchased leggings - looking for feedback please and also sizing question - I wear size 8 (12 AUS) Lululemon tights - would love some comparison sizing guides - thanks
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.