"Fake" Customer Care
Please, no more "FAKE" customer care!!!
I suggest you create a real customer care...with values and heart. You know, in 2020, it is a must. It is a way you show your customers you love them.
My experience with online store was awful. It took me days to have a return number. I wrote, wrote, wrote : no answer by someone. I rang, rang ,rang...a voice message...I searched on Google a new phone number....I finally spoke to someone....not an angel.I got my number. You know, my time is as valuable as yours!!!
I still wait for my money back : $299.
I did not ask for a gift certificate!!...
Think about it : building a very good customer care service is a key for success ...and to keep your customers.
Shocking Customer Service - Will Never Buy Online Again
I am still waiting for an item and it's been forever since buying it online. It's not turned up.
Very rude on the phone and I've called several times by now. They even laugh at you.
Will not provide me a tracking number - have asked several times and keep being told they cannot access the computer to give it.
Tells me that they posted it Express - but that Australia Post isn't doing Express right now so that's why it is slow to arrive. That's a lie. I received a parcel that same day from someone else - via EXPRESS!
Will NEVER buy online from ...
I have no idea what the negative reviewers bought. I bought My kaftan from an on line store which had this kaftan reduced. It is a beautiful turquoise and blue silk crepe with extensive beading. The photos did not do the perfect beading justice. It is an absolutely fabulous and unique piece of clothing.
Very poor service
Accidently ordered wrong size of sale item. Emailed them within 10 minutes to ask to change to correct size before sending. Apparently impossible, No customer care.
I agree that they can't deal with every stupid persons requests, but a genuine mistake, I thought the size filter I used would prevent wrong size coming up, and advised immediately. I think it reasonable to expect some effort would be made to assist to send the correct size.
Sale item. Still expensive enough that I would expect some consideration. Now I have to wait to receive dres...
First time buy and also last time buy! Aware : (
I bought 2 dresses from warehouse online. The material is terrible, they look like $10! The label attached to the dress said 100% silk but it's cotton. I feel that I am be tricked. I asked for return & get the credits so I can purchase again and Camilla said "no". This is the first time and also this is the last time. Never ever again! Camilla lost my business.
A quality control issue
The first time I would question quality control. "Friends in Flora" slim-fit long sleave blouse. The symmetrical pattern is out by about 1cm and even indicated by where the brand label and swing tags fall. Instantly noticeable to whoever stitches on labels because the print is not random. It won't be noticeable if not buttoned up, but disappointing. Also right side of shirt is lower than left but pattern aligns; something amiss with print stamping of silk??? This silk is not "pull into place" so levels match. I love the print anyway and want it to pair with Camilla leather trousers. If I had not paid sale price it would be going back. First time problem but really inspect carefully before taking off tags
I would like to share the bad experience I had with the Online store of Camilla. As you already know, it is not a "cheap" brand, you pay a high price for the quality of the product and believed in the service, however it is not like that. I purchased a dress online and had been waiting for week as it was not available at any store. Believing that I would have an excellent experience I took a chance. The dress is for my cousin's wedding that will happen next week in Thailand ... I have been looking at my email every day since then to see if I w...ould receive another email with the tax invoice and with the tracking to keep track of the delivery. I have received nothing, so on Monday, I sent an email to the company and was sent directly to Instagram with no response. I sent another few emails on Tuesday (about 10 emails) and still NOTHING ... I got desperate and called them yesterday Wednesday 12/01 I talked with Mary, and she told me they don't have my dress on stock ... (If you go online, you can still buy the dress - Frill sleeve long dress wbeach shack - Size S) So I called and then [name removed] who answered me was super nice and said that they DO NOT have the dress on stock... I was perplexed because I didn't receive any email, no message saying this before. I accepted and said I wanted my refund as I really like the branded dresses I started looking at the website and seeing the dresses and found one I would like to wear on the special day. I called them again, spoke with [name removed] and I told her the importance of this dress I asked if they have this dress in any store I would pick it up but she told me this dress its only online. I was a kind of afraid to buy but she said probably with express shipping was time enough to arrive. I believed again and I process my order Again, I am frustrated with the whole experience. My purchase was not processed yesterday, the dress will not arrive on time, they don’t have the dress on stock (again)... I call them this morning talked with [name removed] and know I’m going to pick up another dress myself in store (not one of my fav, but I don’t have time to see other store or going anywhere to see a new dress, so that’s it ). I believe that this is not the first impression that a brand wants to leave with the consumers. I am extremely disappointed, and I would never have imagined going through this and especially on this occasion, which is so important. My total dissatisfaction with the brand is registered, which I will think about 100 billion times before buying another product. Thank you for the first bad impression, I hope you will learn and improve the online services. [name removed] you were beautiful thank you for you service, but I’m very frustrated and I know some things in the company are beyond of your hands.
I really like it!
I just received my very first Camilla kaftan, and I absolutely love it. I bought a long Camilla jacket for my daughter a few months ago for her Arabian nights birthday party and she also loved it. The garments are beautiful, silk makes me feel loved and happy. I just want to know if it is better to store them folded or hanging.
If you are like me, and can't afford many of these garments, I would only recommend to carefully choose your print and if you can, go to your closest boutique and "feel" the fabric.
I am genuinely shocked by the amount of negative reviews below. I am in awe of every piece of Camilla I own. From play suits to bralettes the range, quality, packaging, customer service and appearance of every item I have purchased go beyond my expectations!
I do admit I have only ever bought items on sale due to the high prices (high prices expected for such beautiful unique clothing). I have just received and worn my new play suit and had numerous compliments the entire time.
Not only am I in love with their range, but in love with how I feel when I am wearing them! Cannot get enough
I paid over $600 for an item. I was sent three incorrect items. I sent them back and never got a refund for original item because I was told the store didn’t stock the product to begin with. What’s more is I had to got to the post office during work hours to collect the package to return the incorrect item because that’s the only way they accept returns. This store is essentially a scam run by people with no sense of customer service.
terrible quality - not made like they used to be
the camilla brand has dropped tremendously in quality over the years. fake crystals (no more swarovski) and terrible quality of silk. the fake Camilla pieces you can buy in cheap stores look the same as these now. such a shame that it just isn't special anymore. overpriced
Very poor fitting and poor quality
I bought the Bell Sleeve playsuit, Bliss of Bohemia in size XS, navy blue and brown in colour. The package was inside a pretty envelope, wrapped in a bow tie. That was the only thing I liked about the piece. As soon I took out the item of clothing from the plastic it was in 3 pieces of small beads dropped down. By biggest disappointment was the fitting. It was extremely large at the front, 2 of me could have fit in there. There was no way I could find a reason to keep this item of clothing. The fabric was of poor quality, the "100% silk" claim doesn't impress me. The cost for the playsuit doesn't justify the very poor quality and fitting. I could much easily find a playsuit with that kind of fitting at Valleygirl!
layby was not explained
my layby happened some time ago . I was also told to pay the whole thing out then get a credit note which i could not afford. So Camilla ended up keeping my money and i wonder how many times that happens. I would have been happy to have my deposit as a credit note, but not the whole amount when i could not afford it at that time.
Most companies give you a credit note for your deposit.
Its a complete rip off and you kept my money.
Cost cutting. Half the amount of beads in real life and it’s considered ‘unique differences’
I purchased a $650 limited edition kaftan as I really loved the print. When I received my kaftan, two of the larger beads had already fallen off in the bag. When I saw this I went online to see how many beads were missing as I wondered if some had fallen into my carpet when I wasn’t looking. To my surprise, on the picture online, there were beads in groups of two and three, but my garment had them in just groups of two and just one lonely bead.
I wrote to them and was told this is normal and a creative difference. It was also missing the s...tandard packet of replacement beads that is usually attached to all Camilla tags. They asked to send pics. I did. I don’t think they even got them as their automated system did not reply and they didn’t say if they did when I directly asked if they had got the pictures. I’m not entirely sure it isn’t a machine sending the reply’s. They offered that I return it and they would look at it for quality control, but couldn’t hold one for me to replace it with in case they sold out in the meantime. I won’t bother with buying from them again as clearly there appears to be cost cutting happening at the factory and they don’t seem to care that it’s damaging their brand. Disappointing.Thanks
My daughter spends a fortune on Camilla and she’s acquired some beautiful pieces however I purchased swimwear for her, part of the purchase was a sarong $199 it’s a piece of nylon no beading just a machined around the edges piece of nylon disgraceful.
Overpriced, poor quality sweatshop rag
Would never buy from this place again. My husband thought he would treat me and surprised me just before our weekend in Noosa.
Can't help but feel they are made for 60 year old women who want to feel fashionable, I'm sorry but the product is poorly designed and the quality is not there for a piece of material costing hundreds of dollars. The product is not made in Australia but rather in a developing country where the workers are probably paid less than $10 dollars a day. I really don't think it's an ethical business.
You've been warned!
Very Happy so far
Yes they are expensive, like most products that are designer labelled. You are paying not only for silk and beading but also the brand name. Ordering was easy and i received my garments 3 days after placing the order. i needed to exchange one item due to being too big, rang them directly for guidance and the girl was extremely helpful in helping me choose a style that was a better fit. I have sent off the exchange and hopefully will have my new top back by the end of the week.
Item was poor quality & no customer service online
I purchased through the camilla website for the first time. The item was poor quality and not worth the price tag Camilla thinks it’s worth. These products belong in the target reject bin because there are so many other companies doing resort wear better.
The product has material which wore out like a rag you clean your house with.
Everything about the process is frustrating and not worth your time and money.
Camilla’s website and returns is confusing and time wasting. In my opinion it looks like the automatic system is designed to d...iscourage you from complaining or asking for a refund. You don’t email with a human right away and you don’t get the same person replying every time. I should have known better about the level of customer service I got; one time I visited the Camilla store in Claremont. Older rich women typically buy Camilla to swan around in; it is the rich person equilivient of a bogan bali bingtang.
Disgusting customer service
Put a dress on layby and needed to cancel the layby I asked to cancel it and receive an in store credit. They told me no I would have to forfeit my money $250 or pay out the layby $600 and then get a credit note. Sale staff was rude didn't matter that I had spent hundreds of dollars on the brand for many years. Maybe Camilla frank should actually understand the true meaning of the Indian beliefs she preaches and educate her staff instead of being all show. Will never purchase again.
So disappointed I won't buy another item.
I bought my first Camilla dress for our son's beach wedding from Camilla in Claremont in Perth but it had a fault in the silk and replaced after the second wearing so I was very disappointed. 2nd dress as a replacement but not the same dress came away at the back seam and worn 4 times but because the warranty had expired Camilla wasn't interested in doing anything. I would have to be the most unlucky person to have had two Camilla dresses which cost $600 and not a cheap exercise to fall to bits. Two women and one a manager had never seen anythi...ng like it, only sent photos to head office when I requested the dress be returned and inspected. Not done and told to go to their alterations person. The alterations person recommended by Camilla would not commit because they could not say that the same problem would happen again. Camilla was't prepared to pay for the alteration .The design of Camilla is Australian but the clothing is made else where. I took my dress to my alterations lady because I'm stuck with a $600 dress that I can't wear in it's present condition. After contacting head office several times in Sydney by phone and sending an email which wasn't answered as they are not interested in my extreme disappointment as a customer and consumer. I found out that you can't contact Camila Franks in any way and nor can anyone working for Camila Franks. That tells me it's all an empire built on people like me who spend their money in good faith without receiving goods that they should have received. I have silk clothes of many years with no problems so this tells me it is an inferior material. I will never buy another Camilla item because it is made of an inferior material using countries employing poor people to make an enormous amount of money for Camilla Franks.
Questions & Answers
Please can you answer where exactly are these products made. an Honest real answer please, so much child slave labour, children spending hours and hours and hours beading, hand stitching, the public need to know where your products are made, they are so expensive, having bought silk items from Asia which are of great quality, many people know the real cost which is quite Inexpensive, even when bought by the metre. Even to have something hand made in Asia is very inexpensive. An honest answer please.
CAMILLA is a unique brand that prides itself on quality garments that have intricate designs and embellishments throughout each Collection. Each CAMILLA piece is infused with story: the destination and adventure are yours to fill with vibrant color, digital print, bohemian detailing and intricate craftsmanship. All pieces are luxurious, individualistic and timeless, creating a sentimental place in your wardrobe and life.
Due to our growth as a company, we have extended our production warehouses in order to preserve and continue to keep offering the best quality garments with our amazing tribe member’s demand.
By no means has the quality of our pieces been compromised in this change. We now have operating warehouses based in India and China, and are manufacturing certain products in the areas which specialize in manufacturing techniques and fabrics to continue to deliver the highest quality pieces, which you have known to grow and love.
Please don't hesitate to contact our Customer Care angels with any further questions you may have!
With love xx
Hi thank you for your response. Having said that these products are not proportionally priced. Silk is luxurious individualistic and timeless in itself, the strongest of all natural fibres. I have no doubt the quality is there. The prices you charge would definitely not reflect the labour and price you pay, its a free enterprise I understand, and I believe your marketing is superb, however, your mark up would be extortionate. Young girls who are still at school wearing these garments is a kick in the head for he Indians who sew and embellish. Sorry. Maybe if the silk came from Asia, and made here.
Has anyone purchased leggings - looking for feedback please and also sizing question - I wear size 8 (12 AUS) Lululemon tights - would love some comparison sizing guides - thanks
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