- Verified customer
Old van, stingy company.
We booked a Paradise 5 with shower and toilet. The description was 2008-2013. We received a 2007 with 440 000kms. Everything was worn out; the foam for mattresses, therefore uncomfortable bed, basin provided had a big split, so was unusable, water pump was hanging off so had to zip tie it back on before leaving for our trip. The steering was sloppy and was scary to drive in any wind. The ladder to the top bed was not provided so we had to go back to collect it. Just glad I noticed it was missing! The fridge was so noisy it kept me up at night. ...Flyscreen missing from one window. Hired chairs for $10 each. Same ones for sale at big W for $6! Poor quality everything. Had to fill up fuel tank and gas bottle before our trip. The company was slack and stingy and did not provide what I paid for. Never again with this company.
Don't use this awful company
We rented Paradise5 on 10/08/20 and we are still travelling this car without any support at all.
There are hips of problems we noted, but they are not listening at all and avoiding their responsibility.
Please don't use this company.
Here are the lists we found during our travel
They pay for their reviews - Don't believe everything you read, this company is terrible!
Where do we begin?
The van was old with tape over the engine light so you couldn't see that it was on, this should have been a warning but was the least of the problems.
On departure, about an hour in to our trip, we learnt that the cigarette lighter didn't work therefore we couldn't charge our phones while driving. Essential when using for maps and music. Once we arrived at our first stop, we learnt that the stove didn't work either and we had to spend 2 days going around to try and get it fixed. Even once fixed, we had to hold the button ...for the gas in the entire time or the stove would turn off. Not ideal. The cupboards in the van although locked, would open and food would fly around the van whilst driving. Every drive resulted in having to clean up the back of the van afterwards. We were charged for baby-seats, although we never requested or needed them (2 women travelling alone) We were told that it would be refunded when we dropped off the van, 6 weeks later. A couple of nights in and it rained. This is when we found out that there was a leak in the roof that meant that it dripped on to our bed, making it very hard to sleep comfortably. We constantly tried to reach out to them for assistance but they were extremely unhelpful. We asked them if we could swap the van over for a new one in Sydney multiple times (we were driving from Melbourne - Cairns) but our requests were ignored each and every time. When they did respond, they would ignore each and every request made and would only offer $100 - $200 for the inconvenience. Not acceptable when you have a van leaking when ever it rains.
Avoid, avoid, avoid
Avoid at all costs. Very poor customer service. Definitely avoid if you don't want to get stung with big charges for nothing - recommend you use one of the many other providers available.
We had to cancel our booking because of the fourteen day self-isolation restrictions introduced in Australia due to the COVID-19 outbreak (with less than 12 hours notice given by government). Under this last minute legislation, it would have not only been impractical but entirely illegal for us to make use of our booked campervan when we were due to arrive in...the country 2 days before. Camperman not only refused to return our deposit, but took extra money without authorisation to cover 50% of the outstanding cost. This charge was taken even after providing them with a clear and reasonable explanation of the situation (within 24 hours of the legislation being announced), with 9 days notice of the cancellation and then after they were expressly refused permission to add the extra charges onto our card. In short, Camperman seem happy to force their customers to either break the law, spread a pandemic and risk imprisonment or to cash in on their misfortune by stealing large sums from their accounts for providing nothing whatsoever. Again, just avoid at all costs.
Campervan jade 3 camper review
Terrible company. Paid more money for a good quality experience in a compact RV. Van had only 1 window work which was absurd in queensland. ANT infestation by the water tap. Overall van was a disgrace. Pay for appolo or britz and have peace of mind because this was not good. I mentioned bug issues and they offered no solution or discount because it's not there issue? Criminal! I took pictures and will follow up.
What a load of crap van was old dirty and very poorly maintained and it stunk like crap. We were ripped off by this company, charged way to much for a crap box and then they wouldn't return our deposit saying its company policy to keep deposits.
- Verified customer
Economy Jade 3 van- look to a different provider
The long and short of my experience was an overwhelming sense that the van I was driving shouldn’t be on the roads, and Camperman is well aware of the safety and general low quality issues. Rotors felt like the tires were going to come spinning off when braking, electrical tape covering the check engine light, drawer lock buttons not functioning or missing, privacy curtains missing hooks and falling into view while driving, refrigerator popping open during transit, bedding/linens likely 10 years old, spare tire used as a primary tire, and the c...ontinued sense the van was going to break down at every turn. I was offered $81 USD to not write an accurate online review and sign a contract stating I would not negatively publish my experience (now guessing there may be a lack of reviews due to this payoff/ contract). In my brief trip I saw many other rental van companies with much nicer vehicles parked all around me. Perhaps I got unlucky with a one-off crappy van but in reading the previous reviews, they might consider updating the fleet and putting more into maintenance. Before I forget to say- Australia was absolutely beautiful with fantastic folks and I look forward to traveling there again, although with a different set of wheels.
Bad service and customer-care
I would like to share my experience with Camperman Australia.
(A lot of issues and no support)
We booked a camper-van from Cairns to Sydney.
Our journey should start at 10 o’clock, but we received a call that the camper is not ready jet and that we should come later.
We already had plans to drive to a tour, but according to the delay we couldn’t make it.
Nobody cares about that!
Poor attention to detail
Overall not too bad but could have been a lot better. Upon arrival at the depot in Adelaide the campervan (Paradise toilet/shower) was ready to go. We were given hardly any guidance on how anything worked including but not limited to emptying the toilet, changing the gas, how to set up table and bed, how to fill the water tank etc. In fact the only thing we were shown was how to check the oil. When we were shown around it the first thing the lady said was 'I'll show you the faults first", and that was 75% of what were shown.
When we booked the...camper there was an optional extra of a fan heater but when we arrived we were informed they do not have any. It was -3 on the first night and incredibly cold inside the van. The above encounter was made 10x worse by the fact that when we opened our sleeping bags 1 was ripped down the side and the other had a broken zip resulting in us buying new ones. I informed Camperman and to their credit they offered to cover the costs but come on were they really not checked, and no one noticed. Despite being repeatedly told to return it with an emptied toilet the same courtesy was not returned to us. There was an incredibly strong smell of urine despite it never being used at that point by us. We had to buy air freshener just to bare sitting in it. The inside door handle on the sliding door was broken off, meaning my girlfriend could not reach the other handle resulting in me having to open the door every time she had to get out. The back door also did not open making it awkward when trying to store items. These two issues were brought to our attention upon pickup; problems but no solutions. We didn't pay $2000 for a van with known faults we paid for one in good working order.
- Verified customer
Lots of problems and no solution, unsafe!
We hired through Camperman finder and received an offer from Camperman, up untill the pick up everything was okay. Since the start of our holiday we had lots of very bad issues. No instructions were giving at pick up and soon it showed the van was not checked at all and many things were wrong: oil and water were down, housebattery did not charge, had to be replaced eventually after 5 days, waterpomp barely pumping, leaking in the cabinets (fungus inside). Gashose missing at all, had to purchase a new one. Sleeping bags got holes in them (worn o...ut) Also the fridge is worn out, cracks and stains inside. 1 cabinet and 2 draws opening during driving, we have to block everything to keep stuff inside. No necessary by law safety attachment for boosterseat, even though this was especially mentioned during booking. Door of cascabinet on the outside cannot be locked. Stoves only work sometimes, other times the gas stops by itself. No pole inside for connecting the table, duster was supplied with no handle (broken off). Musquito gaze got holes in them, windows can't be opened during evening/night. I must be forgetting some of it. We hired for two months and after one month now still no solution. Service keeps telling us they are waiting for the management. Terrible experience!
Questions & Answers
How old are your campervans in average and with how many milage (paradise shower/ toilet)?
The vehicles are old with very high mileage. According to their advertising the vans are 2006-2012 so don't expect a new and modern van because you won't get one!
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