Reviewer Photos & Videos
- Verified customer
Easy, convenient and cheap way to travel
Good deal through imovaa, friendly and helpful staff at Camperman.
The vehicle had an almost flat battery, ran dry during our test drive. We had to wait for several hours for mechanics.
Everything else went smooth and nice after that.
What a load of crap van was old dirty and very poorly maintained and it stunk like crap. We were ripped off by this company, charged way to much for a crap box and then they wouldn't return our deposit saying its company policy to keep deposits.
- Verified customer
Would definitely recommend Camperman Australia! Had great customer service from the get go. They made sure we were comfortable and had no dramas. Older van but got us from A to B and had everything we needed inside. Pleasure renting off them and would happily do it again when we are back in Australia. Good Aussie people :)
- Verified customer
Economy Jade 3 van- look to a different provider
The long and short of my experience was an overwhelming sense that the van I was driving shouldn’t be on the roads, and Camperman is well aware of the safety and general low quality issues. Rotors felt like the tires were going to come spinning off when braking, electrical tape covering the check engine light, drawer lock buttons not functioning or missing, privacy curtains missing hooks and falling into view while driving, refrigerator popping open during transit, bedding/linens likely 10 years old, spare tire used as a primary tire, and the c...ontinued sense the van was going to break down at every turn. I was offered $81 USD to not write an accurate online review and sign a contract stating I would not negatively publish my experience (now guessing there may be a lack of reviews due to this payoff/ contract). In my brief trip I saw many other rental van companies with much nicer vehicles parked all around me. Perhaps I got unlucky with a one-off crappy van but in reading the previous reviews, they might consider updating the fleet and putting more into maintenance. Before I forget to say- Australia was absolutely beautiful with fantastic folks and I look forward to traveling there again, although with a different set of wheels.
Watch your step - they are focused on tripping you up.
Camperman On-line system allowed us to book an Auto, whilst their website said wouldn't charge the Credit Card until the vehicle was confirmed - well that was a lot more bull dust than we'll see in our travels. After trying to resolve it with them, they still won't refund the full deposit yet they wanted me to pay another $400 to upgrade. No way Camperman - got an a better unit with Auto, Later model (Not the vintage they use) Fully insured with No excess for less than their manual van, so search until you find another company or contact me for suggestion.
- Verified customer
Great Service, great van, great times
Customer service was excellent, the van was ready for us to collect at the time stated, we where shown how everything works and off we went. We spent a couple of weeks driving down the East coast and van never missed a beat, was a dream to drive and we created some fantastic memories. Thanks to all the staff!
- Verified customer
Personal service and a great product
Booked a van for 3 weeks travelling. Had contact with the General Manager Allister,on the phone and on arrival in Cairns to start our holiday.
Can’t speak highly enough of our welcome and detailed description of the amenities in our van.
Like to thank Allisters team for their attention to detail and welcome. We left feeling confident about our vehicle and knowing they were only a phone call away if we had an issue. Such a great way to see Australia.
Thank you Camperman
Bad service and customer-care
I would like to share my experience with Camperman Australia.
(A lot of issues and no support)
We booked a camper-van from Cairns to Sydney.
Our journey should start at 10 o’clock, but we received a call that the camper is not ready jet and that we should come later.
We already had plans to drive to a tour, but according to the delay we couldn’t make it.
Nobody cares about that!
Great van + great service = great holiday
These guys really made our east coast trip.
Not only was the van perfect for the 3 of us but the staff really took the time to explain everything and help us.
Thoroughly recommend ;)
Worst camper rental on the planet
Van = scrap! 600.000km, everything is broken! The vans belong in the junkyard. we were a group of 3 vans and all 3 were scrap. The highlight was the cockroach nest under the fridge. Customer service absolutely cheeky! keep your hands off the company!
We had a great short road trip in the camper man! Great way to get away.
Great way to have a little get away! Highly recommend camperman...we did a short road trip to the hunter valley. The camper was a great way to take our trip.
The best choice of campervan for your road trip !!!
I hired a Maxie for my 3 weeks road trip with my dad and my brother. We travelled from Brisbane to Cairns and this vehicle was perfect for everything : driving was really smooth, the manual transmission is not a problem at all, really easy to handle even if its your first drive in Australia ;) Camping was easy : everything you need for cooking, bedding ( bed sheets, pillow and sleeping bags) is provided !!! You've got a fridge in the vehicle (perfect for the little drink after the driving) ! The inside building is very convenient : both the bed...s are easy to set up (you just pull up a panel for the top bed under the roof) and the table converts into the big bottom bed. All the windows are set up with mosquito nets so no need to worry about getting hot at night or bugs coming inside ! Everything was explain to us by the friendly staff at the Brisbane depot ! And the drop off in Cairns was as easy and nice ;) I highly recommend Campervan if you want to travel peacefully for a really reasonable budget !!!
I totally recommend this group for service and professionalism. The admin arm in Cairns handled and answered all my queries in a prompt manner. The guys at the Melbourne depot were simply brilliant - being a first time road tripper, they made my trip experience easy with some amazing tips. Thank you all and I'll be back. I recommend this group for service and added value.
- Verified customer
Very good experience !
Our campervan was really a good choice. Although the car was 9 years old and 500.000 km, all the equipment was near perfect and clean. This campervan allowed us to stop in different towns and villages along our trip from Melbourne till Byron Bay and in some cases we had lunch near a river or a wonderful places where we could enjoy Australias nature.
May be mentioned that for the night a good blanket would be useful.
All you need.
Customer service was good. All the payments and bonds handled well. Received the vehicle that we expected. Did a road trip from Airlie Beach to Port Douglas and back, handled the trip well.
thanks i hate it
me any my friends were planing on doing a great trip along the east coast. we thought we managed to get a good deal, not cheap but good. when we arrived to pick the van up we were told that we still needed to pay most of the price. even though we had paid said price befor we even flew to australia. it took quiet awile till we could prove that we had paid. after that the guy showed us the van. a little bit older than what we had expected but okay. he showed us how everything worked and we drove of. after some grocerie shopping we found out that ...there is no electricity for the fridge. aparently you have to drive 7 houres first to charge the batterie. all in all we didn't get a good first expression and all of us regret to got the van from there.
Top Aussie holiday
By far one of my favourite Australian holidays. Campers come equipped with everything and have extra equipment available on request. Great customer service. We delivered our van to Victoria from Brisbane and managed to go via the Barossa valley for a wedding. Got to see quite a bit on the drive but you should try and allow more time to explore the places you visit which was the only downside to our trip. Overall great experience and would definitely do it again as well as highly recommend it to everyone which a need for adventure.
Everything we needed on board.
Quick to respond with quotes for various models we looked at.
We actually got a better model than we had asked for so that was great.
We were on a short holiday so a compact model was fine. Would get a larger one for a longer trip.
6 days/2 people/North Qld in September. We went up the mountain to Wallaman Falls and the camper handled it well.
thanks for the great trip! We’ll be coming back!!
My boyfriend and I rented the Juliette 3 for our trip from Melbourne to Brisbane and we could not have been happier! So much so that we didn’t want to give the van back, it became our little home for a week. It drove really well, and we were so pleasantly surprised with all the extras, such as the cooking equipment! And the bed was so easy to make, by the end of it we were pros!!
The van was lovely and clean, only small issue was that our table didn’t lock in properly but it’s fine, meant we had a spinny table and it was not very fuel efficie...nt, but we were doing a lot of driving so we were expecting to use a lot of fuel! Thank you again camperman and especially thanks to all the lovely staff, specially the guy we picked the van up from in Melbourne and the lady we spoke to in Cairns who helped us out when we couldn’t find a car wash big enough at the end (you have to return the van clean) We’ve got a few more trips in mind while we’re in oz and we’ll 100% be using camperman again!!
- Verified customer
Just very nice!
Good value for money and excellent service. We did a round trip from Cairns in a Maxie, approx 3000km in 15 days, staying in a different place nearly every night. Although a bit old in years and kms, the campervan took this very well. It drove smoothly and quiet. I got the impression they maintain it well.
The camper was very practical. The interior was well maintained and clean. There was plenty kitchenware, though it reminded me a bit of my student house, e.g. three different glasses. Camping chairs and table were of basic quality. Towels a...nd bed linen were fine. If you want everything brand new, maybe you should look further. However, that's not the way we usually camp. Mashel in the Cairns office was very responsive and she helped out beyond expectation when I wanted to change my booking. No small print or unexpected extras that you have to take. A clear deal, including insurance. These people gave me the feeling that they actually want to help you have a good holiday. We're a family of three and Camperman was tho only company that had campers where my son could sit between us in the front. The premium companies only had child seats in the rear, with no proper view out. No regrets that I did not go with one of those, especially when you consider the price difference!
Questions & Answers
How old are your campervans in average and with how many milage (paradise shower/ toilet)?
The vehicles are old with very high mileage. According to their advertising the vans are 2006-2012 so don't expect a new and modern van because you won't get one!
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