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Lots of problems and no solution, unsafe!
We hired through Camperman finder and received an offer from Camperman, up untill the pick up everything was okay. Since the start of our holiday we had lots of very bad issues. No instructions were giving at pick up and soon it showed the van was not checked at all and many things were wrong: oil and water were down, housebattery did not charge, had to be replaced eventually after 5 days, waterpomp barely pumping, leaking in the cabinets (fungus inside). Gashose missing at all, had to purchase a new one. Sleeping bags got holes in them (worn o...ut) Also the fridge is worn out, cracks and stains inside. 1 cabinet and 2 draws opening during driving, we have to block everything to keep stuff inside. No necessary by law safety attachment for boosterseat, even though this was especially mentioned during booking. Door of cascabinet on the outside cannot be locked. Stoves only work sometimes, other times the gas stops by itself. No pole inside for connecting the table, duster was supplied with no handle (broken off). Musquito gaze got holes in them, windows can't be opened during evening/night. I must be forgetting some of it. We hired for two months and after one month now still no solution. Service keeps telling us they are waiting for the management. Terrible experience!
Watch out for cancellation fees
I had a camperman van booked for May 2019 with pickup in Airlie Beach. I booked in Feb & had to cancel today 4th March. Plenty of time to notify you would think. But no, deposits up to $200 are non refundable if cancelled over 30 days from pick up.
The service to this point had been fine.
So can’t comment on the van but word of caution BE AWARE OF CANCELLATION POLICY
Terrible company, cancels bookings last minute with no reason. Holiday ruined.
Avoid at all costs! Big headache, terrible experience. I booked a camper and paid deposit. Booked flights and accommodation around Camperman trip. Cameraman Australia cancelled my booking last minute with no reason why and no replacement vehicle offered. I’m stranded and out of pocket substantially. Terrible company ethics! I would highly suggest if you want a smooth holiday, don't book with Camperman, they don't care less. As for compensation there is none either. But if you were to cancel you have to pay fees, how ironic! Upset and very annoyed, my holiday is ruined!
Don't use this company !
Very very disappointed we hired a camper with Camperman a Juliette 3 , a few days before our pick up they realised it was a Sunday and wanted to charge us for some extra fees for a Sunday pick up when we have been booking the camper 3 month prior. To avoid that we had to do a self check in by sending all documentation and no seeing anyone the day of pick up, no one to explain all details of our camper.
We were 3 and we were given only 2 pillows, 2 sleeping bags, 2 plates and 2 glasses... we had to wait to be at the next branch to pick up more ...
Do not use this company!
I booked online from the U.K. for a Paradise 5 with toilet/shower and paid in full prior to pick up. When we collected the van in Cairns the water pump didn’t work so we could not use the shower or basin. The shower/toilet screen was also badly damaged and literally unusable. These were all pointed out to the agent doing the handover. He frantically rushed around offering us camping chairs, table, GPS, anything to make us go away and not complain! He asked us to come back to the Cairns office two days later (we collected on a Sunday and Monday...was bank holiday) and the water pump would be fixed but we had limited time and trips booked from Townsville and Airlie Beach so had to leave or we would lose money already paid for booked trips. He said we could call in to any of their depots to have it fixed but when you book day trips that require you to be on board a boat at 7.30am and don’t return until 6pm this is impossible. We decided to stay at campsites with showers and toilets and not waste time trying to sort repairs which should have been done prior to picking up the van! The van was tatty and grubby inside and out and the top bunk totally unusable for sleeping as the space was so tiny. The jigsaw puzzle of planks of wood and thin cushions needed to make the bottom bunk was ridiculous and uncomfortable with gaps between the cushions where they were so old and worn. The fridge was excessively noisy at night and the mesh screens on the windows were inadequate. Two of the windows did not lock at all so we were unable to secure the van while we were away from it. From the first booking enquiry it was stated that the insurance on the van was comprehensive cover. This is NOT the case. We were unfortunate to have a kangaroo run into the front of the van while in Burnett Heads. I reported the accident via email within one hour of the accident. Luckily we were not hurt but the van was damaged significantly on the front nearside and was no longer road legal. I was called the following morning and immediately told that I needed to pay a further $250 on top of the $500 bond I’d paid when I collected the van because this was a ‘single vehicle accident’. I was told they would email a form for me to sign my authorisation of this and they would charge my card. I did not sign or return this form and they have made an unauthorised charge to my credit card which I have raised a dispute about with my bank in the U.K. We were then told to take the van to a nearby garage and the mechanic would make good the damage. We did this but the mechanic said the damage was too great and he couldn’t repair it. He advised us to take it to a body repair garage in the next town which we did and I advised Camperman that we had done this. They were also unable to repair the damage so we made the decision to drive straight to Brisbane to the Camperman depot while we still had daylight. I rang the office to advise them of this and said that we wanted to swap the vehicle for a roadworthy one. They rang me ten minutes later and told me to take it to another garage in Brisbane for them to repair and told me I was liable for the cost of repair as it was a single vehicle accident!
Worst rental cie ever
Have paid for a Family shower/toilets, none available, got a van without shower/toilets (and old with many damages), still waiting for refund of price difference, ongoing procedure.
Should have booked Juicy or similar.
If you want to ruin your holiday this is the hire company for you
I cannot stress enough how unsafe and uncomfortable the vehicle we received was and the lack of any customer service in regards to our issues.
1. Our steering pulled so badly to the left that we have all new arm muscles from fighting the steering wheel for control. When we called and notified them, we were told to email and someone would organise repairs. Email was conveniently not received by company and we never heard back.
2. The poor steering caused the front tyres to lose all tread on the left half of the tyre making it even harder t...
No Bed board-we had to have one made, the extension cord shorted out the camping area and we had to buy another. There was one old ignition key which broke in my hand with no pressure whatsoever in a remote camping ground. We were stuck but thank god for the RACQ.
Camperman offered no support or sympathy and charged us for the phone call as an extra cost.
Beware.We have gone with the larger companies in the past with no problem.
On the plus side the booking staff were pleasant.
Avoid Camperman rentals
Avoid Camperman camper rentals at all cost.
After our experience in 2018, we would NEVER rent from Camperman again and strongly recommend that no traveler do so either.
Do NOT be persuaded by any positive reviews. Camperman offered us money to NOT write a negative review, so I can only assume that any positive reviews are either bought, or at least aren't representational since poor reviews are actively discouraged.
A quick search will reveal we are not the only ones who had a poor experience and were offered partial refunds in exch...ange for not leaving a bad review. This alone speaks volumes about Camperman's customer service. They spend more time and effort trying to cover up a poor product and service than just taking input and improving their business.
Very bad trip...
We hired one of their HiTop (reg#: 636KAX) from them for 2 weeks in March 2018
- MOUSE living from delivery: noise at night, had to empty the cupboard every night to hang the food as it was digging into it, smell, bed board was impregneted with mousse urine... We manage to capture the beast after 5 days.
- 3 TYRES with SLOW LEAKS we only had a doubt from day#2 but only got confirmation on the day before last since we did not move the van much once at destination.
- Fridge Not Functional until we traced the problem down to a fuse not being ...
Service to book fine. Actual vehicle was dreadful. Old and lacked refinement. Insect screens non existent. The vehicle had been poorly looked after. On return from Australia I attempted to retrive a refundable deposit. The response was a long delay before receiving any response, being told there had been a loss of credit card data, an inability to deal with a customer query and poor customer service. Don't book with them.
Extremely disappointed in the vehicle and support
My family of 3 rented a 5 berth campervan from Camperman for a week in January 2018 and were extremely disappointed with both the vehicle and how they addressed (or didn't) our issues.
Keep this in mind when looking at reviews, there may be less poor ones because the renters are bound by a confidentiality agreement.
Shower/toilet and ladder to upper berth both broken on delivery. Check engine light and fuel light on when delivered. Van smelled like garbage due to rotting waterfowl in front grill on delivery. Blown head li...
Do not use this company
We rented our camperman campervan for two whole weeks last December 2017. We where given a van with a broken shower glass and after I demanded that this was fixed they fixed it temporarily. The kitchen was very small and only had open shelves where to put the pans. We were driving on a highway and a pan fell from the open shelves on top of the cooker, breaking the glass cover of the cooker. Apart from this we had water entering in the storage areas under the seats where we had our luggages. We told them about the glass and they charged us $250 ...for it. We tried to communicate with them since this was not our fault as the open shelves are not safe enough to keep things from falling. They ignored all our emails and messages and did not reply back. Apart from this the glass does not cost more than $100 this means we where charged more than double the price. Bad customer service would not book again with this company!
You can’t blame the service, because there is no service!
We travelled for one month in the van and the van was driving well all the way! It is a budget van and that is what you get… the same is the service!
#1 I had many email correspondences with a lady from the head office, and I had a lot of questions, just to ensure I had understood their insurance policy, terms & conditions etc. The lady apparently had enough and wrote in her last email in the first line: “Thank goodness!!” (indicating she was a bit tired of all of our questions).
Yes, I had a lot of questions; and the staff might find it a...
Not Good at all!
The booking was easy through motorhome republic but I would not book one online again. I would want to inspect it first. The vehicle was very old and had done over 500,000 kms. The bedding was very thin and uncomfortable. There was mould inside the cupboards. It also had bulldust on the inside of the door. We couldn't stay in it and had to book into a motel.
Questions & Answers
How old are your campervans in average and with how many milage (paradise shower/ toilet)?
The vehicles are old with very high mileage. According to their advertising the vans are 2006-2012 so don't expect a new and modern van because you won't get one!
Get an answer from our members and Camperman Australia representatives
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