Reviewer Photos & Videos
Hired a van for 3 weeks
Hired a Toyota 5 seater van with toilet and shower from Sydney to do almost 4 weeks travelling around outback Queensland. The van was pretty old but serviceable. Only used it for 2 people. As it was pretty beat up didn't need to worry about the paintwork etc, the key broke (take a roll of gaffer tape) and I had to buy new wipers!!! But it was a great van and an excellent trip. Recommend the Sydney branch for good quality service.
Perfect getaway with Camperman van
Hired the Paradise van with shower/toilet and picked up at the Coburg North depot.
Service was excellent and the van was well presented. Drove to the Great Ocean Road for 8 nights and the van was reliable and functional in every way. Highly recommend to anyone wanting to hire a no fuss neat, tidy and reliable campervan.
Great road trip
Great, friendly service right from the beginning. Had a wonderful guy who showed us everything on the campervan and with a great sense of humour. It had everything we needed and we got what we booked. No surprises. Lovely added touches with all the cutlery, plates, bedding all individually wrapped and sealed in plastic after being covid cleaned. We extended our rental time and it was no problem. Easy contact with the company and no issues. We would rent with them again. Great service! Thank you we had a great time and would book with you again.
Queensland road trip
Fantastic vehicle and a fantastic holiday six and a half thousand kilometres of worry free travel already planning next year’s holiday and will definitely be using them again. I would wholeheartedly recommend them.
Flabbergasted at treatment
12 day adventure, we had three Issues arise across the first 4 days which left us frustrated and annoyed, we understand little issues can occur and normally are very understanding. However when we called to advise, it quickly turned to anger. The way in which this business handles their customers is disgusting.
The manager has not got customer focus at forefront of her mind, her agenda is to make her point and to be heard!!!
5 days since we sent an email which was upon their request, as us calling to discuss our issue, sn't their procedure a...
Extremely Poor Customer Care
Appalling Customer Service from the Cairns Office- will not be booking with them as a result as I can certainly tell how they would be if there was an issue with the rental.
After already missing out on 'the last Maxie Camper' online that we were quoted. We rang up to get another quote as the website stated; we were told that there was only one Jade Camper available for our dates and we we excited to book there and then on the phone. However, the rude and unpleasant lady (who turned out to be the manager) said we had to do it online. So upon h...anging up the phone we booked the quote given and were excited to look forward to our trip having being told we could book it. The next day, we received an email saying that the Maxie camper was no longer available and the Juliette camper was now the only one available, for $400 and something more. I rang the Cairns office quite upset as we were promised the other the day before and we were told we would have it if we went online (as they said they couldn't book over the phone). Turns out, you can book over the phone, she was just 'too busy' to do it the previous day and offered no apology for now missing out on this camper. We explained how we followed all instructions but we were told by the manager, rudely may I add, that this was our fault and could not get an explanation as to why this happened. We were then told that we should have booked it over the phone there and then... which we wanted to but was told otherwise! The most bizarre experience from one of the rudest individuals working in customer service, to which we found out after asking for the manager, that she was the manager (Lily/Lillian maybe). A $400 difference isn't the end of the world for our trip but after these phone calls, we can just tell how the customer service would be if something was to be wrong with the vehicle. Will certainly be going with another company.
Mum & Daughter trip of a lifetime.
From start to finish our experience with the staff and then our holiday in our Campervan exceeded expectations. We had everything we needed in the van and we toured Queensland and NSW for over 2 weeks without a hitch. The Van was easy to drive and our bed was comfortable. Gotta do again!
Incredible customer service and experience!
The service we received from Shania and Michelle at the Cairns branch was incredible. Both of them went above and beyond to ensure we were going to have a great trip. The van is also perfect - we love the setup and it's super comfortable and clean. We will definitely be hiring from them again. Thanks Camperman Australia!
Camperman Australia Van Life!!!!!
Excellent Experience – East Coast Road trip We picked up in Sydney and the campervan's checkout, the service was swift and painless. They answered all our questions, and then we hit the road up the East Coast!! This is my favourite trip to do in Australia.
Honeymoon Nightmare - unsafe, unclean, unacceptable.
These are the issues we ran into :
First van we got was a juliette 3... fan belt was on its way out. The man told us he will spray it and we will be fine to drive. We put our foot down and said NO. ( my partner knows his cars and knows it wasn't road worthy ) Our email contracts don’t match the contracts we were given in person at the time of pickup.
THEN the 2nd van was given to us.
The man had told us it was just 'detailed' so my husband had to drive with a wet bum. However the van was dirty and unclean. We spoke up about the cleanline...ss and were told ' we are closing now. You need to come back Monday ' however that would have been day 3 of our holiday and the borders closed to greater Sydney midnight that Sunday, which meant we were unable to do that due to state regulations. Then the van is riddled with mould ( see photos attached), which is a health hazard. The curtains are moldy, sun visors and the roof is all moody, and leaking.
Great little get away
I hired a Camperman Australia Van last Friday and will definitely use them again. They were great to deal with and very helpful.
The van was equipped with with everything needed to be self sufficient on my five day trip and the van was perfect to suit my needs.
We started our holiday with family in December and had arranged to pick up a camper from Camperman in Sydney on January 3rd ,2020 to have it for 2 months to travel and see other family scattered around Australia.,
At the pickup place in Sydney South our camper was waiting and made arrangements in the office for payments, but when we got the camper we discovered the airconditioning was not working, and at close to 40 degree celsius, (that camper had done 560000km) i refused that camper, so after a bit of arguing, we were allotted an other one ...
Fantastic rental experience.
I picked up a camper an in Brisbane and delivered it back to cairns two weeks later. The van was fantastic. Extremely comfortable. Service excellent and no nasty add ons. I highly recommend this family owned company.
Old van, stingy company.
We booked a Paradise 5 with shower and toilet. The description was 2008-2013. We received a 2007 with 440 000kms. Everything was worn out; the foam for mattresses, therefore uncomfortable bed, basin provided had a big split, so was unusable, water pump was hanging off so had to zip tie it back on before leaving for our trip. The steering was sloppy and was scary to drive in any wind. The ladder to the top bed was not provided so we had to go back to collect it. Just glad I noticed it was missing! The fridge was so noisy it kept me up at night. ...Flyscreen missing from one window. Hired chairs for $10 each. Same ones for sale at big W for $6! Poor quality everything. Had to fill up fuel tank and gas bottle before our trip. The company was slack and stingy and did not provide what I paid for. Never again with this company.
We hired a van from the cairns office, a 2 min drive from Cairns airport . A Gals mini break through the Atherton tablelands ... the Maxie 3 person Campervan was perfect and had all we needed. The staff were super friendly, professional and helpful. The van was spotless and had fuel and gas when we picked it up. It was easy to drive and so easy to set up the beds/tables/power/gas etc. This is the first time I’ve used a campervan and I loved it so much, I’m inspired to do more campervan trips in Australia and would definitely go through Camperman Australia again
Questions & Answers
How old are your campervans in average and with how many milage (paradise shower/ toilet)?
The vehicles are old with very high mileage. According to their advertising the vans are 2006-2012 so don't expect a new and modern van because you won't get one!
Get an answer from our members and Camperman Australia representatives
Other Car Rental Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.