Economy Jade 3 van- look to a different provider
The long and short of my experience was an overwhelming sense that the van I was driving shouldn’t be on the roads, and Camperman is well aware of the safety and general low quality issues. Rotors felt like the tires were going to come spinning off when braking, electrical tape covering the check engine light, drawer lock buttons not functioning or missing, privacy curtains missing hooks and falling into view while driving, refrigerator popping open during transit, bedding/linens likely 10 years old, spare tire used as a primary tire, and the c...ontinued sense the van was going to break down at every turn. I was offered $81 USD to not write an accurate online review and sign a contract stating I would not negatively publish my experience (now guessing there may be a lack of reviews due to this payoff/ contract). In my brief trip I saw many other rental van companies with much nicer vehicles parked all around me. Perhaps I got unlucky with a one-off crappy van but in reading the previous reviews, they might consider updating the fleet and putting more into maintenance. Before I forget to say- Australia was absolutely beautiful with fantastic folks and I look forward to traveling there again, although with a different set of wheels.
Disappointed with the conditions of the van
We were very excited about hiring the Campervan and our trip. However, we got disappointed just in the first seconds we saw the van "Juliette" that was waiting for us. It was an old, dirty van with more than 550000km and 10 years old. This fact put me down as we had planned a trip for 50 days and had my doubts that this van was going to be reliable.
After picking up the van, we went home to give a quick wipe and get a nice fresh air. My surprise was when I opened the cupboards under the sofa to find soil and dirt in each compartment. Even beh...ind the the front seats, we found old receipts and a bonnet from previous travellers. Despite the cleaning rules and conditions, I can tell you that our van did not have a cleaning inspection. Not hygienic!! Three days after starting our trip, my partner was laying on the bed when he realised that the screws that hold the straps of the top bed were missing. At the top bed there are some straps that hold the woods and the bedding for the top bed. The fact that only two screws were holding the whole lot could have caused a serious accident, in the event of a hard break while driving. So, my partner tried to fix it by adding one of the screws from the straps holding under the top bed. What is more, the cupboards under the sofa kept sliding open, while we were driving. In every city where there was a Campeman Depot, we took the van for inspection and despite telling them that the cupboards opened while driving and that some screws at the top bed were missing, they said that it was ok and that’s the best they could fix it. The cupboards kept opening while driving, specially on the curves, and we continued our travels with just 3 out of 5 screws at the top bed. Very unsafe!! During our travels, one of our wheels went flat. The mechanic decided to use the spare wheel, which had ONLY 24 kPa pressure. Unbelievable!!!! We hired the van with full trust that the whole van had been inspected and serviced, but actually Camperman doesn’t care about the safety of people who hire their vans. We were lucky to get the tyre flat in the city, but it could have been in the outback, in the middle of nowhere with a 24kPa tyre pressure on the spare wheel. Very careless!! On the day we returned the van, the lady at the office told us that they don’t service the van. Actually, that evening the van was going straight to Melbourne and none was going to service it after we had done more than 8000km. Very unsafe!! Camperman should make sure that all vans are checked before starting a new journey both mechanically and the interior of the van. People like us hire the vans with full trust that the vehicles are ready to start new journey safely. By the looks of it, Camperman is just using and abusing the vans for the sake of making a huge benefit at the cost of people’s lives and experience. Hold the business, but do a good job! Make sure the vehicles are serviced 100% and the equipment is in good conditions.
Poor attention to detail
Overall not too bad but could have been a lot better. Upon arrival at the depot in Adelaide the campervan (Paradise toilet/shower) was ready to go. We were given hardly any guidance on how anything worked including but not limited to emptying the toilet, changing the gas, how to set up table and bed, how to fill the water tank etc. In fact the only thing we were shown was how to check the oil. When we were shown around it the first thing the lady said was 'I'll show you the faults first", and that was 75% of what were shown.
When we booked the...camper there was an optional extra of a fan heater but when we arrived we were informed they do not have any. It was -3 on the first night and incredibly cold inside the van. The above encounter was made 10x worse by the fact that when we opened our sleeping bags 1 was ripped down the side and the other had a broken zip resulting in us buying new ones. I informed Camperman and to their credit they offered to cover the costs but come on were they really not checked, and no one noticed. Despite being repeatedly told to return it with an emptied toilet the same courtesy was not returned to us. There was an incredibly strong smell of urine despite it never being used at that point by us. We had to buy air freshener just to bare sitting in it. The inside door handle on the sliding door was broken off, meaning my girlfriend could not reach the other handle resulting in me having to open the door every time she had to get out. The back door also did not open making it awkward when trying to store items. These two issues were brought to our attention upon pickup; problems but no solutions. We didn't pay $2000 for a van with known faults we paid for one in good working order.
Unreliable Vehicle, Customer Service Borderline
I was disappointed with this rental. I chose camperman because of their all inclusive pricing and it was definitely not the cheapest rental company.
The van we received was a 2006 with over 500,000 km on it. There were many small irritating things that were below standard: the passenger side window could only be activated from the driver side, the key did not work on the passenger door, the glove box fell off the hinge when opened, seats were worn through in spots, the front of one of the drawers fell off, no USB (not surprising given the ag...e of the vehicle). The biggest issue was the van broke down! We called for assistance and had to check all kinds of fluid levels then finally after an hour, camperman called RACQ. After another half hour the van started so we made our way to town in Mackay, however we were not able to go more than 60 km/hr. We were instructed to go to a mechanic which we did. We had to leave the van with him for over 4 hours during which time he repaired the fuel filter. This was 5:30 pm and it was getting dark so we found a campsite nearby. The most disappointing part was that camperman did not follow up with us to ensure the van was working well despite having my phone number and email address. Of course, no compensation was offered. I would definitely not recommend this company since they stock run down unreliable vehicles and the service is borderline.
Happy campiners overall.
Hired at Townsville August 2018. Van drove well, bedding inadequate for inland stays as sleeping bags were see through. Fridge and house batteries were unreliable. Home a week and still awaiting insurance repayment. Happy with staff assistance.
Not worth for the money
The booking was easy and nice. The costumers answered quick by questions. The introduction for the camper was not really good. For example we had to find out how the radio gonna work, where you could open the petrol-cover and how to set up the bed.
The car was really old and bad isolated. We were not happy about the condition of the car for that amount of money.
Lies, disappointment and stranded
I booked a Paradise 5 berth for 4 weeks travel between Melbourne and Cairns.
On pick-up the van seemed good. There was a basic tour of the van but I had to ask many more to really get to grips with it. The girl who took my card payment attempted to overcharge me by $100. Maybe an accident, maybe not.
On my 11th day and having travelled less than 2000km (so averaging about 2hrs per day) the water light came on. I pulled over at the next stop which was less than a km. The water was almost empty so I refilled it. I hadn't checked the water le...vel on taking the van, most would expect it to be full, but you apparently get less than 1kms notice before empty. I had to wait 3hrs at the truckstop for it to cool before I carried on to my next overnight which was 11km (i travelled only 150km that day) and 500m away the light came on again. I turned off the engine when i got there and could hear it boiling. I should add that this was during their winter. I phoned and explained and the first thing they accused me of was already breaking a van. Not a great start. To be fair to them, they called a mechanic and he was there within 90 mins. Said the head gasket was definitely blown and he called Camperman to explain while I was there. They said they would call me back within the hour. I waited 3 and called at 5pm before they closed, they said they were organising a van and they would call me in the morning at 8am. I called them at 9 as they again didnt call back and said there would be a van there by midday. Then at 1 I had to call to be told it was 4pm, Then at 5 it was the next day. I eventually got it at 11pm on the 3rd day after numerous broken promises about calling, different problems at their end, clearly all lies as I later found out from the driver delivering the replacement. I had a wedding to go to on the Saturday, should have been in Sydney early Thursday and get it at 11pm Friday. It forced me to drive at night which I was avoiding. Obviously the first thing I check on the new van is the water, it's full. Turn the engine on and there's the water light again. Problem solved. They clearly pay zero attention to their water sensors and we suffer the consequences.The mechanic had told me that to blow a head gasket the dashboard must have been lit like a Xmas tree. (Now I know why it wasn't) There were other issues that you only notice during the trip. Sliding door was dented so there was a gap at the bottom that let all the cold air in at night and made the drive much noisier than it needed to be. 1 window lock was broken. It slid open during the drive. Noisier! You could push it easily, tear the screen and be in the van within seconds. Shower cubicle had a large crack, back door would temperamentally refuse to close. Incorrect microwave plate so rattled during driving, poor inside lighting. I could handle all these as it was an old van. What I couldn't handle was the lack of care for the engine, terrible attitude by staff, continual broken promises and general poor service.
Old; fall apart. Find somewhere else.
Just dropped off our camper man rental, have to say I wasn't impressed. I'll start with the positive:
-easy to deal with
-price match, no hassle
-drop off Arlie beach
Now the negative; very old. The caravan (Toyota hiace toilet and shower) had 450000+ kms, pulled to the left pretty hard (wheel alignment needed) smelled of burnt oil when I overtook.
Very dented and dinged on the outside and in, two handles popped out during our use, sliding door and rear hatch (one was held in by an unsupported sheet metal screw) no wastewater hose for sink and shower.
The kids loved it, the adults...
Similar to other reviewers, the customer service was lacking - despite notification of our flight arrival time, the pick up location was closed when we arrived, which caused a bit of hassle, and meant we missed two days hire. Upon pickup, we were told that we had to wash (the outside of) the vehicle when we returned it (with the bucket and dishcloth provided)...surely this is not something that is expected of the customer?! The booster seat arrangement provided for my daughter wasn't particularly safe. Also, they told us they had only provided...enough gas for one night. We bought an additional gas bottle, but didn't end up using it, because the gas lasted the whole time. The bedding was not very comfortable and I'm glad we only had young kids sleeping in the roof area - there is no way we could have actually fitted. The van suited our purposes, but we weren't sorry to bid it farewell!
Below average & poor customer support
We had very good customer support to get us to book (quick response etc). When we booked and picked up the van (that was all good), we went to drive with it. Mechanically there was nothing wrong with it (ok it is not new, but we knew that). We soon began to notice small things that are broken (drawers, windows, unsafe for small kids, broken indoor lights, not clean). That is not the worst part, I kindly tried to contact them through email by pointing out the defects and point for improvement and NO RESPONSE. We will never book again with them.
Good at the sales pitch ok customer service
To Their credit camperman did come back and compensate me. I have upgraded their review accordingly.
I have upgraded this review. The van fleet needs to be more up to date, the worn suspension and facilities really show. However the van ran smoothly and the gas stove and fridge worked well. They could check it more thoroughly with decent sleeping bags and explaining to customers properly that the microwave and 240 volt appliances would only work when plugged in. Their staff could have handled the backdoor issue a lot more effectively as well.
Cheap and you get what you pay for.
We had a great holiday Camperman gave us a cheap way to have a two week holiday in North Queensland. The only complaint is that the interior needs a bit more focus on cleaniness in giving the curtains a wash now and again. Other complaint the linen was of a very poor standard had to buy my own bedding and towels. We even had to buy new camper chairs as they were so used they broke. But have to say the staff are very friendly and helpful. Would recommend this company to friends.
We wanted to book a campervan in Airlie Beach and Camperman and Wicked our only options. I appreciate that as a non popular pick up depot they ask for a $250 fee. The pick up process at Camperman and the orientation to the van was good but we found that evening at our first stop that the two man tent that was supposed to be included was nowhere to be found in the van. We phoned the next day and a tent was available for us to pick up in Townsville. The tent we were given in Townsville was in a ripped old bag and seemed to be a mismatch of a coup...le of different tents? Broken poles, no mallet for placing pegs. It stunk and was full of dirt and leaves. We used it once and it leaked so for the rest of the trip the 5 of us slept in the camper. Only one of the two gas burners worked on the stove which made cooking a meal for the family a long process. The van was reliable mechanically apart from the keyless entry. We have hired several campervans in Australia and NZ over the years and our Camperman experience was the most expensive but the least memorable. I would not recommend them to my friends.
We were really disappointed by the camper van we hired for a road trip round Victoria. The van had dents and scratches everywhere, it seemed really poorly maintained. We were told we would have a second battery which we could use for at least 1,5 day without charging, what they did not tell was that this only worked for the fridge and lighting, all power outlets would only work when plugged in. Further, the water tank leaked and emptied while driving, so there was no taking fresh water along on trips and we had to fix the cook top ourselves be...fore being able to use this... Apparently, these campers are not meant for real camping, but for powered sites, with water and a restaurant close by...? When we raised these points at returning the camper van, but the guy talking to us acted like this was all normal. Aparantly, at Camperman Australia, this is normal.
Too many faults
Had to wait almost two hours to get van as had be delivered to Brisbane and not the Gold Coast. Van drove alright but passenger window would not open and brakes shuddered when put on (discs needed honing). Found it leaked badly by the sliding door, water poured in there, disaster if clothes or other gear had been left there
In tropical conditions the top bunk was impossible to use, temperature up there too high and wouldn't work if you didn't like confined quarters, I'm not big but I could hardly turn over up there, not enough room between ...you and the roof. Supplied with a two man tent but they forgot to put in the camping mattress. Hot water would not work, one burner on the stove only working until I cleaned the other one up. One utensil draw wouldn't open when you locked it for travelling. Had to spend some time getting it open and never locked it again. Squabs very thin which made for a poor mattress on the bed For a budget van overall it was adequate for two or three people but I would check it out thoroughly before leaving the depot to make sure all facilities worked
Questions & Answers
How old are your campervans in average and with how many milage (paradise shower/ toilet)?
The vehicles are old with very high mileage. According to their advertising the vans are 2006-2012 so don't expect a new and modern van because you won't get one!
Get an answer from our members and Camperman Australia representatives
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