Reviewer Photos & Videos
Extremely Poor Customer Care
Appalling Customer Service from the Cairns Office- will not be booking with them as a result as I can certainly tell how they would be if there was an issue with the rental.
After already missing out on 'the last Maxie Camper' online that we were quoted. We rang up to get another quote as the website stated; we were told that there was only one Jade Camper available for our dates and we we excited to book there and then on the phone. However, the rude and unpleasant lady (who turned out to be the manager) said we had to do it online. So upon h...anging up the phone we booked the quote given and were excited to look forward to our trip having being told we could book it. The next day, we received an email saying that the Maxie camper was no longer available and the Juliette camper was now the only one available, for $400 and something more. I rang the Cairns office quite upset as we were promised the other the day before and we were told we would have it if we went online (as they said they couldn't book over the phone). Turns out, you can book over the phone, she was just 'too busy' to do it the previous day and offered no apology for now missing out on this camper. We explained how we followed all instructions but we were told by the manager, rudely may I add, that this was our fault and could not get an explanation as to why this happened. We were then told that we should have booked it over the phone there and then... which we wanted to but was told otherwise! The most bizarre experience from one of the rudest individuals working in customer service, to which we found out after asking for the manager, that she was the manager (Lily/Lillian maybe). A $400 difference isn't the end of the world for our trip but after these phone calls, we can just tell how the customer service would be if something was to be wrong with the vehicle. Will certainly be going with another company.
Honeymoon Nightmare - unsafe, unclean, unacceptable.
These are the issues we ran into :
First van we got was a juliette 3... fan belt was on its way out. The man told us he will spray it and we will be fine to drive. We put our foot down and said NO. ( my partner knows his cars and knows it wasn't road worthy ) Our email contracts don’t match the contracts we were given in person at the time of pickup.
THEN the 2nd van was given to us.
The man had told us it was just 'detailed' so my husband had to drive with a wet bum. However the van was dirty and unclean. We spoke up about the cleanline...ss and were told ' we are closing now. You need to come back Monday ' however that would have been day 3 of our holiday and the borders closed to greater Sydney midnight that Sunday, which meant we were unable to do that due to state regulations. Then the van is riddled with mould ( see photos attached), which is a health hazard. The curtains are moldy, sun visors and the roof is all moody, and leaking.
We started our holiday with family in December and had arranged to pick up a camper from Camperman in Sydney on January 3rd ,2020 to have it for 2 months to travel and see other family scattered around Australia.,
At the pickup place in Sydney South our camper was waiting and made arrangements in the office for payments, but when we got the camper we discovered the airconditioning was not working, and at close to 40 degree celsius, (that camper had done 560000km) i refused that camper, so after a bit of arguing, we were allotted an other one ...
Old van, stingy company.
We booked a Paradise 5 with shower and toilet. The description was 2008-2013. We received a 2007 with 440 000kms. Everything was worn out; the foam for mattresses, therefore uncomfortable bed, basin provided had a big split, so was unusable, water pump was hanging off so had to zip tie it back on before leaving for our trip. The steering was sloppy and was scary to drive in any wind. The ladder to the top bed was not provided so we had to go back to collect it. Just glad I noticed it was missing! The fridge was so noisy it kept me up at night. ...Flyscreen missing from one window. Hired chairs for $10 each. Same ones for sale at big W for $6! Poor quality everything. Had to fill up fuel tank and gas bottle before our trip. The company was slack and stingy and did not provide what I paid for. Never again with this company.
Don't use this awful company
We rented Paradise5 on 10/08/20 and we are still travelling this car without any support at all.
There are hips of problems we noted, but they are not listening at all and avoiding their responsibility.
Please don't use this company.
Here are the lists we found during our travel
They pay for their reviews - Don't believe everything you read, this company is terrible!
Where do we begin?
The van was old with tape over the engine light so you couldn't see that it was on, this should have been a warning but was the least of the problems.
On departure, about an hour in to our trip, we learnt that the cigarette lighter didn't work therefore we couldn't charge our phones while driving. Essential when using for maps and music. Once we arrived at our first stop, we learnt that the stove didn't work either and we had to spend 2 days going around to try and get it fixed. Even once fixed, we had to hold the button ...for the gas in the entire time or the stove would turn off. Not ideal. The cupboards in the van although locked, would open and food would fly around the van whilst driving. Every drive resulted in having to clean up the back of the van afterwards. We were charged for baby-seats, although we never requested or needed them (2 women travelling alone) We were told that it would be refunded when we dropped off the van, 6 weeks later. A couple of nights in and it rained. This is when we found out that there was a leak in the roof that meant that it dripped on to our bed, making it very hard to sleep comfortably. We constantly tried to reach out to them for assistance but they were extremely unhelpful. We asked them if we could swap the van over for a new one in Sydney multiple times (we were driving from Melbourne - Cairns) but our requests were ignored each and every time. When they did respond, they would ignore each and every request made and would only offer $100 - $200 for the inconvenience. Not acceptable when you have a van leaking when ever it rains.
Avoid, avoid, avoid
Avoid at all costs. Very poor customer service. Definitely avoid if you don't want to get stung with big charges for nothing - recommend you use one of the many other providers available.
We had to cancel our booking because of the fourteen day self-isolation restrictions introduced in Australia due to the COVID-19 outbreak (with less than 12 hours notice given by government). Under this last minute legislation, it would have not only been impractical but entirely illegal for us to make use of our booked campervan when we were due to arrive in...the country 2 days before. Camperman not only refused to return our deposit, but took extra money without authorisation to cover 50% of the outstanding cost. This charge was taken even after providing them with a clear and reasonable explanation of the situation (within 24 hours of the legislation being announced), with 9 days notice of the cancellation and then after they were expressly refused permission to add the extra charges onto our card. In short, Camperman seem happy to force their customers to either break the law, spread a pandemic and risk imprisonment or to cash in on their misfortune by stealing large sums from their accounts for providing nothing whatsoever. Again, just avoid at all costs.
Campervan jade 3 camper review
Terrible company. Paid more money for a good quality experience in a compact RV. Van had only 1 window work which was absurd in queensland. ANT infestation by the water tap. Overall van was a disgrace. Pay for appolo or britz and have peace of mind because this was not good. I mentioned bug issues and they offered no solution or discount because it's not there issue? Criminal! I took pictures and will follow up.
What a load of crap van was old dirty and very poorly maintained and it stunk like crap. We were ripped off by this company, charged way to much for a crap box and then they wouldn't return our deposit saying its company policy to keep deposits.
Economy Jade 3 van- look to a different provider
The long and short of my experience was an overwhelming sense that the van I was driving shouldn’t be on the roads, and Camperman is well aware of the safety and general low quality issues. Rotors felt like the tires were going to come spinning off when braking, electrical tape covering the check engine light, drawer lock buttons not functioning or missing, privacy curtains missing hooks and falling into view while driving, refrigerator popping open during transit, bedding/linens likely 10 years old, spare tire used as a primary tire, and the c...ontinued sense the van was going to break down at every turn. I was offered $81 USD to not write an accurate online review and sign a contract stating I would not negatively publish my experience (now guessing there may be a lack of reviews due to this payoff/ contract). In my brief trip I saw many other rental van companies with much nicer vehicles parked all around me. Perhaps I got unlucky with a one-off crappy van but in reading the previous reviews, they might consider updating the fleet and putting more into maintenance. Before I forget to say- Australia was absolutely beautiful with fantastic folks and I look forward to traveling there again, although with a different set of wheels.
Watch your step - they are focused on tripping you up.
Camperman On-line system allowed us to book an Auto, whilst their website said wouldn't charge the Credit Card until the vehicle was confirmed - well that was a lot more bull dust than we'll see in our travels. After trying to resolve it with them, they still won't refund the full deposit yet they wanted me to pay another $400 to upgrade. No way Camperman - got an a better unit with Auto, Later model (Not the vintage they use) Fully insured with No excess for less than their manual van, so search until you find another company or contact me for suggestion.
Bad service and customer-care
I would like to share my experience with Camperman Australia.
(A lot of issues and no support)
We booked a camper-van from Cairns to Sydney.
Our journey should start at 10 o’clock, but we received a call that the camper is not ready jet and that we should come later.
We already had plans to drive to a tour, but according to the delay we couldn’t make it.
Nobody cares about that!
Worst camper rental on the planet
Van = scrap! 600.000km, everything is broken! The vans belong in the junkyard. we were a group of 3 vans and all 3 were scrap. The highlight was the cockroach nest under the fridge. Customer service absolutely cheeky! keep your hands off the company!
thanks i hate it
me any my friends were planing on doing a great trip along the east coast. we thought we managed to get a good deal, not cheap but good. when we arrived to pick the van up we were told that we still needed to pay most of the price. even though we had paid said price befor we even flew to australia. it took quiet awile till we could prove that we had paid. after that the guy showed us the van. a little bit older than what we had expected but okay. he showed us how everything worked and we drove of. after some grocerie shopping we found out that ...there is no electricity for the fridge. aparently you have to drive 7 houres first to charge the batterie. all in all we didn't get a good first expression and all of us regret to got the van from there.
Disappointed with the conditions of the van
We were very excited about hiring the Campervan and our trip. However, we got disappointed just in the first seconds we saw the van "Juliette" that was waiting for us. It was an old, dirty van with more than 550000km and 10 years old. This fact put me down as we had planned a trip for 50 days and had my doubts that this van was going to be reliable.
After picking up the van, we went home to give a quick wipe and get a nice fresh air. My surprise was when I opened the cupboards under the sofa to find soil and dirt in each compartment. Even beh...ind the the front seats, we found old receipts and a bonnet from previous travellers. Despite the cleaning rules and conditions, I can tell you that our van did not have a cleaning inspection. Not hygienic!! Three days after starting our trip, my partner was laying on the bed when he realised that the screws that hold the straps of the top bed were missing. At the top bed there are some straps that hold the woods and the bedding for the top bed. The fact that only two screws were holding the whole lot could have caused a serious accident, in the event of a hard break while driving. So, my partner tried to fix it by adding one of the screws from the straps holding under the top bed. What is more, the cupboards under the sofa kept sliding open, while we were driving. In every city where there was a Campeman Depot, we took the van for inspection and despite telling them that the cupboards opened while driving and that some screws at the top bed were missing, they said that it was ok and that’s the best they could fix it. The cupboards kept opening while driving, specially on the curves, and we continued our travels with just 3 out of 5 screws at the top bed. Very unsafe!! During our travels, one of our wheels went flat. The mechanic decided to use the spare wheel, which had ONLY 24 kPa pressure. Unbelievable!!!! We hired the van with full trust that the whole van had been inspected and serviced, but actually Camperman doesn’t care about the safety of people who hire their vans. We were lucky to get the tyre flat in the city, but it could have been in the outback, in the middle of nowhere with a 24kPa tyre pressure on the spare wheel. Very careless!! On the day we returned the van, the lady at the office told us that they don’t service the van. Actually, that evening the van was going straight to Melbourne and none was going to service it after we had done more than 8000km. Very unsafe!! Camperman should make sure that all vans are checked before starting a new journey both mechanically and the interior of the van. People like us hire the vans with full trust that the vehicles are ready to start new journey safely. By the looks of it, Camperman is just using and abusing the vans for the sake of making a huge benefit at the cost of people’s lives and experience. Hold the business, but do a good job! Make sure the vehicles are serviced 100% and the equipment is in good conditions.
Questions & Answers
How old are your campervans in average and with how many milage (paradise shower/ toilet)?
The vehicles are old with very high mileage. According to their advertising the vans are 2006-2012 so don't expect a new and modern van because you won't get one!
Get an answer from our members and Camperman Australia representatives
Other Car Rental Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.