Disappointed with the conditions of the van
We were very excited about hiring the Campervan and our trip. However, we got disappointed just in the first seconds we saw the van "Juliette" that was waiting for us. It was an old, dirty van with more than 550000km and 10 years old. This fact put me down as we had planned a trip for 50 days and had my doubts that this van was going to be reliable.
After picking up the van, we went home to give a quick wipe and get a nice fresh air. My surprise was when I opened the cupboards under the sofa to find soil and dirt in each compartment. Even beh...ind the the front seats, we found old receipts and a bonnet from previous travellers. Despite the cleaning rules and conditions, I can tell you that our van did not have a cleaning inspection. Not hygienic!! Three days after starting our trip, my partner was laying on the bed when he realised that the screws that hold the straps of the top bed were missing. At the top bed there are some straps that hold the woods and the bedding for the top bed. The fact that only two screws were holding the whole lot could have caused a serious accident, in the event of a hard break while driving. So, my partner tried to fix it by adding one of the screws from the straps holding under the top bed. What is more, the cupboards under the sofa kept sliding open, while we were driving. In every city where there was a Campeman Depot, we took the van for inspection and despite telling them that the cupboards opened while driving and that some screws at the top bed were missing, they said that it was ok and that’s the best they could fix it. The cupboards kept opening while driving, specially on the curves, and we continued our travels with just 3 out of 5 screws at the top bed. Very unsafe!! During our travels, one of our wheels went flat. The mechanic decided to use the spare wheel, which had ONLY 24 kPa pressure. Unbelievable!!!! We hired the van with full trust that the whole van had been inspected and serviced, but actually Camperman doesn’t care about the safety of people who hire their vans. We were lucky to get the tyre flat in the city, but it could have been in the outback, in the middle of nowhere with a 24kPa tyre pressure on the spare wheel. Very careless!! On the day we returned the van, the lady at the office told us that they don’t service the van. Actually, that evening the van was going straight to Melbourne and none was going to service it after we had done more than 8000km. Very unsafe!! Camperman should make sure that all vans are checked before starting a new journey both mechanically and the interior of the van. People like us hire the vans with full trust that the vehicles are ready to start new journey safely. By the looks of it, Camperman is just using and abusing the vans for the sake of making a huge benefit at the cost of people’s lives and experience. Hold the business, but do a good job! Make sure the vehicles are serviced 100% and the equipment is in good conditions.
Questions & Answers
How old are your campervans in average and with how many milage (paradise shower/ toilet)?
The vehicles are old with very high mileage. According to their advertising the vans are 2006-2012 so don't expect a new and modern van because you won't get one!
Get an answer from our members and Camperman Australia representatives
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