Economy Jade 3 van- look to a different provider
The long and short of my experience was an overwhelming sense that the van I was driving shouldn’t be on the roads, and Camperman is well aware of the safety and general low quality issues. Rotors felt like the tires were going to come spinning off when braking, electrical tape covering the check engine light, drawer lock buttons not functioning or missing, privacy curtains missing hooks and falling into view while driving, refrigerator popping open during transit, bedding/linens likely 10 years old, spare tire used as a primary tire, and the c...ontinued sense the van was going to break down at every turn. I was offered $81 USD to not write an accurate online review and sign a contract stating I would not negatively publish my experience (now guessing there may be a lack of reviews due to this payoff/ contract). In my brief trip I saw many other rental van companies with much nicer vehicles parked all around me. Perhaps I got unlucky with a one-off crappy van but in reading the previous reviews, they might consider updating the fleet and putting more into maintenance. Before I forget to say- Australia was absolutely beautiful with fantastic folks and I look forward to traveling there again, although with a different set of wheels.
Poor attention to detail
Overall not too bad but could have been a lot better. Upon arrival at the depot in Adelaide the campervan (Paradise toilet/shower) was ready to go. We were given hardly any guidance on how anything worked including but not limited to emptying the toilet, changing the gas, how to set up table and bed, how to fill the water tank etc. In fact the only thing we were shown was how to check the oil. When we were shown around it the first thing the lady said was 'I'll show you the faults first", and that was 75% of what were shown.
When we booked the...camper there was an optional extra of a fan heater but when we arrived we were informed they do not have any. It was -3 on the first night and incredibly cold inside the van. The above encounter was made 10x worse by the fact that when we opened our sleeping bags 1 was ripped down the side and the other had a broken zip resulting in us buying new ones. I informed Camperman and to their credit they offered to cover the costs but come on were they really not checked, and no one noticed. Despite being repeatedly told to return it with an emptied toilet the same courtesy was not returned to us. There was an incredibly strong smell of urine despite it never being used at that point by us. We had to buy air freshener just to bare sitting in it. The inside door handle on the sliding door was broken off, meaning my girlfriend could not reach the other handle resulting in me having to open the door every time she had to get out. The back door also did not open making it awkward when trying to store items. These two issues were brought to our attention upon pickup; problems but no solutions. We didn't pay $2000 for a van with known faults we paid for one in good working order.
Questions & Answers
How old are your campervans in average and with how many milage (paradise shower/ toilet)?
The vehicles are old with very high mileage. According to their advertising the vans are 2006-2012 so don't expect a new and modern van because you won't get one!
Get an answer from our members and Camperman Australia representatives
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