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Just arrived in time
I have ordered the books online and anticipated late delivery due to covid. But surprisingly I have received my order a week faster that the estimated delivery date, thank you!
all the education needs
Brilliant service. Prompt and reliable. A real ease to order with super user friendly process. Friendly helpful staff and great prices
Effortless process, ordered online Campion provided a quick turnaround for delivery!! Have found the online ordering process fantastic. Thank you.
Hardcover and online textbooks
I find it very frustrating that school still insist on using hardcover textbooks, often with an online book required as well. Kids end up lugging the hardcover around but tend to use the online version.
I was very frustrated to find that second hand books that we had brought at the end of the year, whilst still the current edition for this year, an online book only price was not available.... meaning we had to re-buy the textbook in hardcover to be able to get the online version as well.
Last minute order. Quick delivery
My daughter ordered her text books on Sunday day before school started. She revived her books on Thursday. Very efficient and quick delivery
I had to order my kids some books after the school year started. I was concerned it would take weeks to get them, but we had them less than a week later. I was very impressed! :D All school books are too expensive IMHO, but Campion are pricing theirs the same as other companies.
Has school resources in one spot
The only plus is it has all school resources in one spot. But the customer service is really slow and resources that are meant to be online should be given access instant upon payment not after 3 weeks (it negates the entire point of being online).
Excellent & efficient
Simple website to use with all resources clearly identified made it a very easy process. Everything in one place. Products arrived as promised and fully informed throughout process.
So easy these days having the online option. To do both daughters in the one order is fantastic. Did I mention easy!!
Fast, good products,excellent customer service, great price. Ordered and the books arrived really quickly, and the e book codes came with great, concise instructions for loading them.
Easy and time saving for working parents
I found this to be a quick and easy service for all book requirements instead of driving around shopping for a cheaper deal.
Everything at one place.
Quick delivery too.
Everything that I ordered came and my kids were very happy!
It was great that both of the boxes came on the same day as I (obviously) have twins!
Ordered books 10 days ago still haven’t received
Ordered books 10 days ago still not received no follow up
Need better transport options
You pay for the service you should get it
There has been a delay if it doesn’t arrive we need to follow up - next step it’s been lost - if I had a choice I would purchase somewhere else
No click and collect
Campion should offer a click and collect option. I only needed to purchase 1 additional book and was surprised to find no click and collect option. I had to wait 7 days for it to arrive. I find this impractical and outdated.
I ordered one text book on 29 January 2021 and today 13/2 received an email asking me to provide a review. I was led to believe there were plenty of stock available at the Malaga WA outlet but am yet to receive the order some 15 days later. I live in a major regional town in WA which usually takes 3 days at the most for anything to arrive by Australia Post. I have received 3 parcels from the Eastern States all ordered after I made this purchase and delivered within 7 days.
Could have been better but not the worst
Campion was easy to order from. However I did not receive 2 USB or an A3 art book, I wasn't informed these were out of stock they just didn't arrive. 3 weeks since my order and I get an email stating they are sending the USB but still no word on the art book I payed for.
Campion service is terrible
I have 2 children at 2 different schools and Campion wont combine their orders so I have had to travel to 2 different stores quite far from each other to collect. In addition they contacted me about each different item separately and I needed to pick them up within 7 days; consequently I made multiple trips to each store. I could have had them delivered but their postage is exorbitant. They also charge an administration fee to even handle your order.... who else does that? I think Campion provide a lazy service due to having had a monopoly for too long.
Fast and efficient
I was late ordering my sons booklist , and they had it packed up an delivered within days. Great service , however the postage is a bit steep.
Ordering online easily.
I needed to order a code for a second hand maths book it was quick and easy to do. In the past when I have gone to their premises, the staff have been helpful.
It’s a tough job dealing with stressed disorganised parents! COVID systems were well implemented and staff were efficient and courteous
I wish my school chose another supplier for school books
Most of the staff inside the stores are trying to do their best however it's management that clearly need to update their systems and procedures on how they can better serve and process orders.
Long lengthy queues means that customers either stand in a hot warehouse or outside in torrential rain. Then if you try to avoid this by ordering online, you are faced with a website that has no product images?
Ive always had to wait forever in line and waiting for books at campion. Books on back order took 2 months to come. I couldny get all books at once. There was one time and could only buy one book that was available. They need a really good system they dont at all. They need to open longer hours to accommodate full time working parents.
School text book damaged
Purchased text book for my daughter. Purchase and delivery quick but unfortunately when the book was received it was damaged and wasn’t in new condition. Package was not damaged so this was damaged before it was posted. Not happy considering the price of the book.
I found the process very practical and organised. A clearer sign on where to go would help. But on the whole, it was good.
Back to school
I found the staff excellent service and online ease of ordering extremely good.
They explained how to use the online ordering and their product knowledge and advise was fantastic.
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