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Campion Education

Campion Education (page 2 of 10)

3.9 from 1,566 reviews · View Statistics
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Reviews

  • Product Quality
    4.6 (837)
  • Return Claim MadeYes · No (984)
  • Customer Service
    4.3 (780)
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BJP
BJPGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

No idea on customer service

published

Here's the classic monopoly business linked to a school, which doesn't give parents any options. It also doesn't drive Campion to deliver customer service. Every year they capture an order, deliver when they want, charge what they want (no click / collect), & have such poor IT systems they tell you there's self service options but they don't work. Call to resolve 20min so far in position 5. Every year chasing re-activation codes, guess there's no money in getting those right.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMoorabbin
Campion Education
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Mayada C.
Mayada C.Greater Melbourne (Inner), VIC

How can you justify not combining delivery fees for one household

published

If I want to order online I have to pay 3 seperate delivery fees of $22 for each of my three children despite having one account and the brooks being sent to the same address. How can you possibly justify that? Instead I’ve decided to come in and stand in a long queue with no social distancing

Incentivised Review No
Return Claim MadeNo
Store LocationThomastown vic
Campion Education
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Jas123
Jas123Melbourne
  • 2 reviews
  • 4 likes

Should have tried Amazon

published

Whether online or in-person they appear to run on a laborious old fashioned business model that is anything but customer-focused. I have two children in different schools but couldn’t combine the orders. One is now click and collect the other forced to be delivered. Says both orders are dispatched but no emails or further communication on either. Waited 45 minutes on hold to be told three weeks for delivery is optimistic. Order your books at least two months in advance and cross your fingers to have any chance of seeing them before the school year.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Campion Education
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Jas123
Jas123

Thank you for the feedback. It’s appreciated.

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Awful service

published

Ordered VCE text books (> $400) on Nov 4 2021 - it's now 28 Jan 2022, no books, daughter trying to borrow textbooks to try to get summer homework, no update on arrival, and 1300 number to contact them disconnected. I know everybody is having issues with Covid, but nearly 3 months to get books from the same state with no word and now way of contacting them is ridiculous.

Incentivised Review No
Return Claim MadeNo
Store LocationMoorabbin Vic
Campion Education
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Sanjeewani S.
Sanjeewani S.Greater Melbourne (Outer), VIC

Terrible, disappointing, irresponsible and unreliable

published

Pickup order is not ready to collect yet. School starts on Monday and my child refuse to go to school without books. When I call the support, they can't tell me the status of the order and say they can't do much. I waited nearly an hour on the phone. What can I do? When I go to the store, the queue goes for ever. What a waste of time and money. Still couldn't get the books.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationCampion Berwick
Sanjeewani S.
Sanjeewani S.
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Milo
Milo
  • 2 reviews

Biggest mess around

published
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMalaga
Campion Education
Campion E.Campion EducationSend a private message

Hi Milo, thank you for your feedback. I've spoken to our manager and we'd like to understand a little more about your experience so I will send you a private message so we can obtain some more details. Thank you.

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rmurnane
rmurnaneGreater Melbourne (Metropolitan), VIC
  • 8 reviews

Average customer service

published
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
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Disappointing and unreliable

published
Incentivised Review No
Return Claim MadeNo
Store LocationWA
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Margie Z.
Margie Z.Greater Melbourne (Metropolitan), VIC

Complete incompetence, have totally failed students through Australia

published

On hold forever, told something different every time I call. Told they might not deliver in time so and go re-purchase books at their store and request a refund later. I have 2 very stressed out Year 12s not able to complete holiday homework. I understand the impact of covid on businesses, but if they anticipated issues, they should’ve instructed parents to buy books in person at their stores. Our kids have been experiencing disruptions with their studies for the past 2 years, and now this from “the largest provider of school resources” in Australia.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Campion Education
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Items not delivered

published

Waiting on order, no correspondence, or update, overwhelmed company lack of communication, resources and logistics options. Impossible to go shop for items as your outlet is obsolete!

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationVic
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The discipline and delivery is TERRIBLE

published

I had ordered numerous books for school and it has been almost 3 weeks and my books are yet to arrive

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Campion Education
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Alli
AlliPerth, WA

We havent received tracking information

published

Easy ordering, so happy with that. Had EBook confirmation immediately. But since January 4th havent received any further dispatching or tracking information. Bit concerned as no further emails since then and school starts next week.

Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationWA
Campion Education
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Bad experience

published

Still waiting for the books ordered 15 days ago says dispatched no tracking number they just take orders and don't have books in stock. son was meant to read 3 novels before going back to school, which is not going to happen.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationcampion Victoria
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Jason
JasonGreater Melbourne (Inner), VIC
  • 2 reviews

Horrible customer service

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Campion Education
Campion E.Campion EducationSend a private message
Jason
Jason
Campion Education
Campion E.Campion EducationSend a private message

Hi Jason, thank you. We take on board all feedback provided by our customers, both good and bad. We really do appreciate you taking the time to provide your feedback as we look to make improvements to our service in the future. Thanks again.

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Very good customer service

published

Very good customer service and product knowledge and excellent service and quick response while on the phone to the associates

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationDERRIMUTT
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Bok list

published

Unable to review, as still waiting for my order to arrive. When it does arrive, then I can review properly.

Incentivised Review No
Return Claim MadeNo
Campion Education
Campion E.Campion EducationSend a private message

Hi Liz, we would love it if you could review our service once you receive your order. Thank you.

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Melissa
MelissaGreater Melbourne (Metropolitan), VIC

Order disappeared into the multi-universe

published

Order hasn’t been dispatched after I was told it would be in a day, can’t contact the 1300 number as it keeps hanging up!

Incentivised Review No
Return Claim MadeNo
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Kyleigh Hassall
Kyleigh HassallSouth East Queensland, QLD

Great service, speedy delivery

published

I missed the early order date which included free delivery but when I did place the order, it was delivered to me the same week. The delivery fee was a bit high considering it is charged for each child, but when you consider how long it takes to pick and pack and the cost of outsourcing delivery, it's probably justified. Next year I need to be organized to take advantage of the free / reduced delivery.
Overall a great experience.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationSalisbury Qld
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Mich
MichMelbourne
  • 3 reviews

Easy to navigate website

published

The resources at Campion are easy to purchase and the delivery service is prompt. When I have needed to do a return, this has also been a streamlined process.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationEssendon
Campion Education
Campion E.Campion EducationSend a private message

Hi Mich, we are really pleased to hear that you found it easy to purchase with us, delivery was prompt and that the return process was streamlined and easy. Thank you for taking the time to leave your review.

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J Elizabeth
J ElizabethPerth, WA

Where is my order???

published

Would love to review the product however it hasn’t arrived yet after 3 weeks, despite assurances at time of order that it would take no more than 10 days!
Very disappointed!!

Incentivised Review No
Return Claim MadeNo
Store LocationMalaga
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Extraordinary postage costs

published

Postage costs are ridiculous, and you have to put in a separate order (and pay postage) for each child. That would have incurred $75 postage for delivery within 2kms! They even charge for a click and collect order. Unfortunately I couldn’t attend in person this year. Shopping for second hand options instead

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Campion Education
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Great (proactive) customer service

published

Campion were great, when filling the order they identified an obvious ordering error, they made contact to verify and then adjusted my order saving me time and money.

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline NSW
Campion Education
Campion E.Campion EducationSend a private message

Hi Doug C, we are so pleased to hear that our team was able to pick up the ordering error during the packing process and were proactive in contacting you to check and then adjust your order. Thank you for your review.

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Helpful and efficient

published

We ordered late after returning from overseas but they allowed me to order over the phone and were very helpful.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationArtarmon
Campion Education
Campion E.Campion EducationSend a private message

Hi Paul D., we are so glad to hear that our team was able to help you to place your order over the phone easily. We will pass your feedback on to the team. Thank you for taking the time to post your review.

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Carmel
CarmelSydney, NSW
  • 2 reviews

Prompt deliver

published

Ordered some books after the suggested date and three days later they arrived - excellent service and condition. Very happy with my order.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCampion online
Campion Education
Campion E.Campion EducationSend a private message

Hi Carmel, we are glad to hear that your order arrived quickly and in excellent condition. Thank you for taking the time to post your review.

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Expensive postage

published

Ordering for 2 children incurred a double postage and handling fee even though the goods were ordered at exactly the same time and being delivered to the same address. The total postage and handling was around $30 for two small parcels. I feel there needs to be a better system in place for parents who are ordering for multiple children as this is far too expensive.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Campion Education
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