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Campion Education (page 3 of 10)
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Helpful and efficient
We ordered late after returning from overseas but they allowed me to order over the phone and were very helpful.
- 2 reviews
Prompt deliver
Ordered some books after the suggested date and three days later they arrived - excellent service and condition. Very happy with my order.
Hi Carmel, we are glad to hear that your order arrived quickly and in excellent condition. Thank you for taking the time to post your review.
Expensive postage
Ordering for 2 children incurred a double postage and handling fee even though the goods were ordered at exactly the same time and being delivered to the same address. The total postage and handling was around $30 for two small parcels. I feel there needs to be a better system in place for parents who are ordering for multiple children as this is far too expensive.
Hi Naomi, thank you for taking the time to post your review. We do process and pack each child's order with their respective year level, this does mean that orders are processed in the most efficient ...
Read moremanner. We do understand the frustrations for parents of paying for multiple children orders and we are looking to introduce some changes for the next back-to-school season. Thanks again.Fast service
Very fast service. Makes preparing for the school year very easy. This is my second order - the first was also good.
Hi Annie J., we are so pleased to hear that both your orders arrived quickly and we could help you prepare for the start of the school year easily. Thank you for the lovely feedback, we really appreciate it.
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- 2 reviews
- 1 like
Don’t recommend
Just to clarify, I rated it 1 star because I couldn’t leave it blank to leave my review otherwise I wouldn’t have.
Your products are far too expensive, I saved more than half my money buying stationary from big w & the school books from the sustainable school shop and booktopia.(parents take note for next year).
Most of all, you offer no payment plans such as afterpay and your shipping is way too high. I run a very small business and I know what shipping costs.. I’m on a carer pension and my husband is permanently disabled and when I am buying...
Hi Christine, thank you for your feedback. We are sorry to hear you found our products to be overpriced. We do our very best to price our products competitively and our textbooks and eBooks are sold a...
Read moret RRP which is set by our publishers. We do understand that it is frustrating for families to pay packing and delivery costs for three children, and we are reviewing our options and are hoping to introduce some changes in time for the next back-to-school season. We also have our retail service centres and would normally have a click & collect option available for parents who would prefer to not pay a delivery fee. While we do not offer Afterpay at this point in time, we are constantly reviewing our payment options. Once again thank you for your feedback, we do take it all into consideration as we look to make improvements to our service in the future.Campion unable to tell us what is in order
We have emailed campion to ask for an itemised list stating what exactly we have purchased and the price of each item. Campion said they don’t know and can’t provide a list to contact the school. Campion pack these orders and it’s $100 more than last year (grade 1).
Upon ordering it should state EXACTLY what your going to revive item by item and a unit price for each item. I think this is a scam and rip off for private schools. I believe I could buy the lot elsewhere for $60 as most public schools have a list of items and it’s around this figure after researching local schools in primary school.
Schools should make this an option not compulsory and honestly when your paying private school fees stationary should automatically be covered.
Hi ingrid_kahn, thank you for your review. Your school decides the contents to go in each pack and we supply the products requested by the school. I am sorry if you found the prices higher than expect...
Read moreed this year. We do charge our products at RRP which is set by suppliers and publishers. Thank you.- 2 reviews
- 1 like
Unfortunate this is our school supplier.
My second time dealing with campion and both times I’m not overly impressed. I can’t review the actual products because they still aren’t here. I only ordered half the book lists this year because we already had the stationary items, yet the handling cost didn’t reduce. I called to ask about combined postage last year and was told the handling cost was so very high because it including picking all the items and they could not combine postage. Yet ordering half had the same fee.
I will endeavour to source the entire school list from elsewhere for next year.
Hi Mor, I am very sorry to hear that this has been your experience with us. We pick and pack each child's order with their respective year level to improve efficiencies for home delivery. We understan...
Read mored that the cost can be higher than expected, particularly for families with multiple children. We will be reviewing our delivery structure and are looking to make some changes in time for the next back-to-school season. If you would prefer, you can use any of our retail service centres and shop for your order in person. We appreciate you taking the time to provide your feedback. Thank you.- 2 reviews
Great service
I ordered my son’s complete booklist for school on a Monday and the order arrived (to our rural area) on Wednesday!
Very happy it’s the prompt, reliable service.The only thing I could criticise would be that the packaging box was close to its bottom collapsing and the contents almost spilling out when i received it. It was a close call. Some wide tape over the bottom folds of the box would easily prevent this. Thanks!
Hi Fedstar, thank you for your review. We are really pleased to hear that you received prompt and reliable service from our team and we are glad that your order arrived quickly. Thank you for your feedback on our packaging, we appreciate it.
I didn’t received anything
Hi I don’t know when the books will come also didn’t let me know, thank you.
I bought for two students the delivery is for the same address and they didn’t give me a discount
Hi Gaby, I'm sorry that you were sent a review request when you hadn't received your order. Thank you for your feedback on the delivery cost for multiple orders going to the same address. We are curre...
Read morently looking into introducing some changes in time for the next back-to-school season. Thank you.Find out how Campion Education compares to other Book Shops
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Still waiting
The ability to use the online tool to order and pay for items was relatively straightforward.
Delivery costs seem to be excessive
However no items have yet been received.
Hi Unhappy Customer, we are glad to hear that you found the online ordering tool and payment relatively straightforward. We have been seeing the impacts of COVID-19 on our delivery service and busines...
Read mores operations this back-to-school season. If you have placed an order with us, it will have been processed for dispatch. You can check the Australia Post tracking details through the Australia Post website: https://www.campion.com.au/covid-19-service-delivery-delays/ Thank you.I am still waiting after 2 weeks for my order
Still waiting for my order after 2 weeks have not received a tracking number or any communication from use whatsoever
Hi Kez, I am sorry to hear you're still waiting for a tracking number. Our team is working overtime to have orders dispatched early. Please check your emails and junk folder and if you haven't receive...
Read mored a communication from us, please contact our customer support team on 1300 433 982 or email help@campion.com.au and they will be able to assist you. Thank you.- Verified
Still waiting
Ordered 11 business days ago and still waiting for my order. Kids need to start preparing for the upcoming school term. I live 10 minutes away and they don’t offer click and collect. I was required to pay delivery costs of $44.00 because my children’s orders could not be combined. Will drive 30 minutes to a competitor next year that does offer click and collect.
Hi Liz, our team is working overtime to have orders dispatched early. As our delivery partner deals with additional volumes and workforce interruptions due to COVID, we acknowledge that delivery wait ...
Read moretimes are taking longer than usual, and your order may arrive outside the original delivery timeframe. You can choose to shop in person at one of our retail service centres where your order/s can be packed while you wait. Thank you for your feedback.Find out how Campion Education compares to other Book Shops
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Its ok but there are some delays.
This is the first time my order has been held back. All the other years its been alright, due to covid-19 pandemic.
Hi Ritz, thank you for your review. This year our warehouse logistics has been disrupted as has our delivery partner, Australia Post, and this means there are delays in place. Our delivery promise is ...
Read moreimportant to us and be assured that we are doing everything possible to meet our delivery date promise.Shipping and handling expensive
Happy with the layout making it easier to purchase, but loses a star because of the handling charges which are expensive and not offered for pick and collect in the store.
Hi Dileepa, we are glad to hear that you found it easy to purchase your resources. You can visit one of our retail service centres should you wish to purchase your back-to-school resources without pay...
Read moreing the packing and delivery costs. Locations can be found on our website: https://www.campion.com.au/parents/store-locations/ Thank you once again for your feedback.Seamless
Ordering was simple and our books were despatched and delivered to us in perfect condition sooner than anticipated. A very good customer experience
Hi Mark, we are very pleased to hear that you enjoyed your experience with us and found ordering simple, dispatch fast and your resources in perfect condition. Thank you for your lovely review.
Fast and complete delivery
Very easy to use and check the books are in your list. all books were available the delivery was fast.
Hi Ana, we are very pleased to hear that you found the online system easy to use, all of your books were available and delivery was fast. Thank you for your review, our team really appreciates it.
- 3 reviews
Great value and service
Great value with discounted price and excellent service. Updated information on delivery schedule until the very second of receiving the delivery.
Hi Sivabalan, we are very glad to hear that you received excellent service and great value with the pricing. It is also really pleasing to hear that all communication during the delivery process was t...
Read moreimely. Thank you for taking the time to post your review.- 2 reviews
Easy and Convenient
Easy use of online platform to locate school and year and then book selection. Competitive pricing, convenient and packed well.
Hi Steph Gil, we appreciate your review and are very pleased to hear that you found our online platform easy to use, pricing competitive, service convenient and your order was well packed. Thank you.
Quick service
Ordering process was easy and everything was in stock, delivery was super quick. Have used before and had to return an item which was and easy process.
Hi Sarah, thank you for taking the time to provide your review. We are happy to hear that your experience with us was once again easy and that your order arrived quickly. It is also pleasing to hear t...
Read morehat when you have needed to return an item you found the process easy.Very Impressed
The website was easy to navigate and find the text that my daughter required quick easy transaction and most importantly it arrived quickly and safely. I was also notified by text messages as to when the parcel would arrive.
Hi Donna, we are so pleased that you were able to order easily online and that your items arrived quickly and safely. Thank you for posting your review, it is appreciated.
Very happy customer
Easy to navigate order and pay
Prompt delivery and quality resources well priced. Beats fighting it out on Officeworks. Will use again
Hi Happy customer, thank you for your kind words. We are very glad to hear that you received prompt delivery, quality resources and that your products were well priced. We look forward to seeing you online again.
Very efficient
Campion always make ordering the kids school books very easy. They arrive in good time and seem reasonably priced. Much better than going around the shops with a list!
Hi Lisa, we are glad to hear that you have once again enjoyed your experience with us. We are also pleased to hear that you have been able to save time and enjoy the convenience of having all your items delivered to your door. Thank you.
So easy and quick
The whole process from order to delivery was seamless. The items were well priced and the delivery was quick and well packaged. I will definitely use Campion again
Hi Katie N, we are so pleased to hear that you found the whole process seamless, with items well priced and delivery quick. Thank you for your lovely review and we look forward to seeing you online again soon.
As a mum, Makes life a lot easier !
Life can be busy, by have school supplies delivered to your front door fromCampion education makes a huge difference. I wouldn’t do it any other way.
Hi Aleesha, thank you! We are really pleased to hear that we've been able to make your back-to-school experience a lot easier. Our aim is to provide a convenient service to busy families and we are so...
Read more pleased to hear that this has been the case for you and your family. Thanks again.School book order
The ordering process was easy and delivery was timely, the process was all too easy. Not sure of price point but the process was so easy I did not compare.
Hi Mar, thank you for taking the time to leave your review. We are really pleased to hear that you found the ordering process easy and delivery was timely.
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Hi Paul D., we are so glad to hear that our team was able to help you to place your order over the phone easily. We will pass your feedback on to the team. Thank you for taking the time to post your review.