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Double handling shipping fees in one order for 2 children and inconvenient purchasing setting
1. Website action could be improved. One of my daughter is doing VCE (elective subject). I need to hop out the page and get in to another section to place order for the 2 subjects. I was charged 2 x handling and shipping fees because of this action. System should be able to pick this up. It was a messy process. I need to pay and call for refund for the double charged Fees.
2. I ordered for 2 daughters in one order. None other online seller is charging 2 shipping and handling fees for one order. I am hoping for this to be improved because I purchase from you guys every year!
Website and service is good but shipping is expensive
It’s easy to use the website. I ordered on Monday and I received the books on Friday in Sydney. Also, there were suggestions to buy extra books like notes for English which was helpful.
But I had to pay shipping twice because the order was for 2 students which makes it $24 just for shipping!
Haven’t received delivery yet so hard to do a review
Unsure haven’t received as yet. Please advise when the order will be sent. Thanks we are looking forward to receiving it.
Unhappy with the amount of postage paid for books to be delivered
So my order wasn’t that big, maybe 4-5 books and I had to pay the $21 plus for delivery. When I could buy a an A4 padded bag posted for $7.95. So unhappy with campion.
Good but expensive
They offer a good service but some are expensive compared to others and postage is extortion. I was ordering for both my kids school books and had to pay $20 for one and an additional $12 for the other child. I cancelled the second and sourced elsewhere as a result. This needs to be reviewed. Offering it free right before Christmas is difficult. I am sure many need to wait till the new year like myself.
Campion order difficult from an ipad
After several attempts to submit my son’s book order and add my daughter’s order to be delivered together, I was unable to and had to ring Campion. Here I was told to use a computer to order my son’s books, and to ring and add my daughter’s small order, or I would be charged delivery twice. However the order arrived in good time and was complete.
Web portal via phone buggy
For ease and convenience during Covid this site is a god send to any parent or guardian. Unfortunately I had to process my order twice as for some reason when confirming my original order multiple items selected on the purchasing page dropped off. Normally I wouldn’t be too fussed but the postage is ridiculously high and I ended up having to pay $40 in postage. Seems like I’m not the only one who experienced a glitch on the the mobile web portal either.
Had to cancel but site glitched
I made a mistake on my child’s order, went to cancel within 2 min but It locked up. I emailed them and they sorted it out so that was good. But the prices on most things was significantly higher than other suppliers.
No choice for delivery options
Service is very specific about what things are delivered and removes options based on purchase. Also check out was crap experience. Can’t see options till you actually checkout. Crap design and service offering
Easy to order
I have used Campion for years now & have never had a problem. The website is very easy to navigate & packages arrive quite quickly. They do not combine shipping costs though which is disappointing. This can put your orders way over budget especially if you're ordering for more than 1 child. Make sure you order before the delivery deadline to avoid paying extra for shipping. You could probably find stationary cheaper if you go & shop for them yourself but, if you're like me and don't want to deal with the crowds then it's a great way to go. I don't mind paying a bit extra for the convenience of having it all delivered.
No combined shipping
they do not combined shipping even if ordering for two kids studying at the same school. A few dollars saved on shipping is helpful to us parents.
Booklist was frustrating
Very frustrating that booklists this year did not include book titles making it difficult to know if books could be handed down from older siblings.
this my optimistic review of your services
As we have not been given the choice by the College, to shop around and with no discount offered i find this mandatory arrangement between college and your organisation unsatisfactory and rather expensive.
service is average
orders by phone speaking to an actual person takes for ever!! any quiry and its blamed on the covid virus, Hey books dont have the virus :(
wrong books were incorrectly sent and the girl i spoke to was border line rude, this was sent incorrectly by you not me!!
A necessary service
Happy as you can be being a school provider only disappointment was my delivery all I had was 2 novels and 1 rubber and texta , all packed in a huge box and charged over $20 for delivery and I was willing to pick up from the store but no allowance online for this even with social distancing . A bit disappointing !
All Good -
Purchased E20182-Digital VIC Essential Maths 10/10A for student - unable to access product - Cambridge was able to assist in accessing their learning material with a new account. All good. Pleasantly surprised at the level of assistance.
I dislike monopoly providers
Through much of my son's primary education, I avoided using Campion completely. Their prices are high, their deadlines are absurd, and they are not transparent about the support they provide the community. Other parents and I bought his books online from the publishers directly in bulk and generally had a better experience. I certainly did not buy any of the stationery from Campion. OfficeWorks and similar outfits provide more choice and lower prices. Now that he is in high school, I have less choice. I don't understand how the WA Department of Education can get away with selecting a single provider for this service.
Fast delivery but missing English novel
The time between ordering and delivery was fast but we are still waiting on our daughter's required English novel. Hopefully it is on its way soon! Thank you Campion Education.
Book didn't arrive until Week 4 of Term
I have normally found Campion to be great, however, this year we did encounter a problem. The majority of books arrived in good time before school started. During the first week of term I realised my son was missing his novel for english and assumed he must of misplaced it (already!), so promptly ordered a new one. This took weeks to arrive and when it finally did (nearly 1/2 way through the term), I actually received two separate postings of the same book on the same day. I am wondering if perhaps this was actually on backorder from the initia...l order and I repurchased for nothing. Went to the website to investigate past history, but it was not clear what had happened except that it had been invoiced in the initial order and then repurchased. Anyway, it seems I paid for 2 books and received 2 books... just very very late.
I made 2 orders, i was delivered without any problems. The other required a lot of follow up and chasing, including promises to get back to me that were never kept.
Cost to deliver
I was forced to purchase Learie's art supplies from Campion. Having missed the 1st round (it was a later elective) I placed the order last week.
The cost to handle and deliver 5 are items was absolutely outraging.
Good at selling, but no info on how to activate digital products.
Champion is very good at selling their digital products. However, I suggest to include explanation of what happens after: how the digital product is registered, how account is created, what is used as activation code, where the customer is to receive the activation code from, who administers activation. I had to spend hours on the phone with Campion and Oxford just to find out that it is the school who is administering activation. Two digital products which I have purchased 2 months ago still not activated.
Rethink your packaging
We ordered a couple of items from school booklist for home delivery, having been unable to source them second hand / elsewhere. Two small books and a ruler.
This was sent in a box big enough for a computer monitor replete with 9 x plastic air protectors (noting nothing breakable in order). A tough bag would have sufficed and been much more environmentally friendly (& one would imagine cost effective too).
Please update your processes to be more in line with acceptable community standards.
Book was damaged due to poor packaging.
Although the order was delivered fairly promptly. The books were sent in a paper bag and upon opening the soft cover book as damaged and bent. Please make sure hard cardboard is used in future as to prevent $70 books from being damaged.
some books are still not arrived yet
We have ordered textbooks for year seven student, some of them are out of stock. The update email I got is the Chinese textbook will be available on 10th of April. This book is only to be used in the first semester. Can you please find the solution for us asap.
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