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My child changed school during the term and I thought getting text books might require a trip to Campion but I could still access the booklist online and the books were delivered within a couple of days. Fantastic service!
Went out of their way to help with wrong order
After ordering the wrong thing, Campion were very helpful with arranging the right item to be delivered quickly on purchase, and arranging a refund for the wrong item. Good customer service during Melbourne’s lockdown.
I had to source textbooks mid-term as my child changed schools and curriculum. The staff in Nunawading were helpful and efficient, also with an exchange when we needed to change one subject a short time later.
Disappointed that Essendon has closed. Too far to go to other locations. Would have bought more if it was a flat delivery fee.
I only needed an email code and it took forever to come. Poor customer service
Ordered a textbook which didn't send until almost 2 weeks after my purchase. When purchasing a code contacted support where they told me to check my junk email, didn't even look to see if the email was sent. Campions fault not mine or my emails. Poor customer service
Still haven’t received
Did not say it was on back order when I ordered it. Took 5 days to tell me it would actually be a further 3 weeks for it to arrive. If I’d known I would have looked elsewhere. Disappointing!
Sent incorrect book to daughter
My Year 12 daughter ordered a Health and Human development book to help with her VCE studies. She was sent a year 7 Indonesian book. She ended up travelling by train to the Vermont office to get the correct one (at own expense) as Campion told her she would have to send the book back and only once they received it and it was in good condition, would they send the correct one. Also she was told this mistake happens all the time. As her Mum who paid for the book, I was appalled at the lack of service. My daughter opted to travel to Campion to swap the book as she really needed the right one - I think Campion should have sent the correct book at their own expense and supplied a prepaid envelope to return the wrong book.
Supporting local businesses
The ordering system was easy and my order came through in the stated time. It would be better if I could get to my local store on a Saturday morning and even better if i could call the store direct rather than waiting on a general hotline. Other than not being able to my store when I needed it i would recommend this service.
Polite and courteous young staff online for activation codes and help
Young staff with impeccable manners, and great online customer service, will use again, and again, and (is this 20 words yet?)
not always the most convenient but helpful staff
I found my experience a bit difficult.
I don't live close to Hectorville and I don't want to pay more on top for postage.
I think I wanted to pay online and pick up, not really sure, I just remember the process being difficult and frustrating. Sorry I can't clarify more just now.
Best service !
There was a mistake on an order and the book arrived the next day, the girl was so lovely to deal with on the phone and went above and beyond.
excellent customer service
A school text book ordered was not in stock (supplier issue). Communication was excellent, and when I made the error of ordering twice the person on the end of the phone could not have been more helpful sorting it out.
my experience with Campion was very good. no fault. all requests came on time and delivered in a good quality
A mistake was made on first delivery, but was rectified immediately upon my advice. On both occasions, very prompt delivery of ordered goods
I had a good experience with Campion Education. I went to the physical store and also ordered the Language Perfect online. It would be better if they have a free "Click and Collect" option in the future, as some customers are not keen to pay delivery fees. But overall, it's great experience.
Excellent set up
It was a simple process. The process for multiple children could be enhanced to avoid dual deliveries and ensuring that e books are allocated to the correct student.
Ordered it...got it...
Ordered 3x school lists. No problems and fast resolution after a mistake on my part. No complaints here! Had to do a last minute order, which arrived very fast.
This is a great service
It’s easy to use and has everything we need for school. I recommend using campion . Look forward to next years books.
Little fixes would make it great
Thinking I'd save some money, I opted for picking up the books I ordered for my boys. This since delivery was charged twice despite all books going to the same address. Picking up the books then became quite the exercise. 4 visits was required before all books had been collected. This together with opening hours that are difficult to meet for any working parent meant it was way harder than it would've had to been.
In the frenzy before school start, offer a few days per week with longer hours to make it possible to collect without having to tak...e time off. If I order for my kids, open up for me being able to make one order rather than two and being charged twice for delivery when it is for the same address. The drips and drab collection... 4 times to get all books. Phone waiting time. Well calling at the time of the school start was another issue. The waiting times was longer than my lunch break making it very difficult to get contact with you.
My daughter needed a Humanities book for school. Ordered through the website with no fuss and received it in 5 days !
My son is unable to get the digital code to work. Will be in touch about it shortly as it’s needed for his maths work.
Refunded, no issues
My daughter changed Math stream and I need to purchase a different text book, I followed the refund process and the money was deposited into my bank account, no issues... or though had I not checked my bank account I wouldn't have known as there was no email/correspondence to tell me I had the refund approved... but no complaints!
Ordering Product online was easily accessible As per School booklist, excellent communication from product leaving the store & keeping track . Product was delivered prior the date of delivery. Well Done and Keep It Up !!
School books ordered and received as expected and on time through Post Australia. Post Australia services were excellent as we were kept informed at all times during delivery
Items received as per expectation. Very good service. Received the parcel within a week of the order and all packed in good condition.
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