Due to a oversight, we had ordered the wrong book and needed to return. I imagined long queues and frustrations, but a instead the book was returned quickly and efficiently.
Simple easy including a whole school change
I enrolled and purchased books for neerium south and ended up purchasing a house in kooramburra. I had to reorder books to suit the subjects. I contacted campion and was give a full refund for neerium books that had not been used.
Easy to use
Need to be more informative on how the online purchases are to be received. Example actually explain that the codes will be delivered to the school, who then registrar the student. Waste of time ringing Campion if you just advised the parent in the email or booklist. Also I truly despise companies being opportunistic in charging and addition fee of manual handing for online orders. Just not on Campion, you're just using your position to schame additional money from the parent. NOT HAPPY!!!
eyery time i speak to campion staff they go above and beyond to help me nothing is too much trouble for them they always go out of their way to help me love this place
Fast efficient service
Online order was ready to collect within 24hrs of payment.
The online ordering system was set up so that I only needed to “check” which items I needed, and not have to go through an entire catalogue.
Collection process was as simple as offering order number and collecting a pre-packed package.
Efficient service, used for many years.
My daughter had a subject change, requiring two books to be returned and a new order for an electronic resource for the new subject, it was no trouble dealing with Campion.
Responsive customer care
Very nice customer service! And prompt action too. Impressed with the way they handled and settled our issue.
They did not give us a difficult time even if they said they will get back to us. The following day it was settled.
I ordered books for my son on the 13th Jan and called to cancel, due to circumstances out of my control, on the 14th. I was told the order was at a stage that could not be altered. To get a refund on the books ordered, I would have to wait until the order arrived and then return them to Dandenong. We live in Inverloch so this is a trip I would have preferred not to make.
Failed to live up to expectations
After placing online order and being extremely impressed about next day pickup only to find after collection we were given another school's order. As I said to my wife, I am not surprised given the place appears to be run by people just out of school themselves. There appears to be no service standard oversight?
So happy with the service
Easy to order, free shipping & always arrives quickly. This year we received a damaged item, it was replaced super fast. Thank you for taking stress out of back to school!
Difficult to change an order
After ordering Online I realized I’d added two extra items by mistake. I tried to remove them several times but the online portal would not allow me to do it. I emailed immediately to advise that I didn’t want the two items - it was a Sunday.
Monday afternoon I received an email saying that the items had already been processed and the only way I could return them was to visit the warehouse. I also phoned on the Monday receiving a similar response.
Once the order arrived, I took the two items back to the warehouse where I was served by a per...son who was showing a ‘I don’t care’ factor. I was also told that the refund would take a week to be received. Considering it was an EFTPOS transaction it really shouldn’t take a week. A rather disappointing experience considering the size of the company.
Charged for delivery before the cut off date for free delivery.
I sent an email a week ago but still awaiting a response. I was charged for a delivery although I was entitled to free delivery. I need a refund please.
Really easy to order
Really easy to order. Just to pay delivery fees. Delivered on time without any problem. Specially this time of the year, so busy. We don't have time to shop around . Thank you
This is perfect and convenient to order from Campion Education!!!!
I would appreciate Campion Education that delivered my order on time . My family was away for month . All my son s books is ready for next year. Thanks again CE!
Thanks for the super quick delivery and the wonderful service allowing me to return a few books I ordered by mistake im very grateful. The staff are very friendly to deal with.
This is excellent! It was very convenient!
I bought many school books online and I could get the books easily. It only took a week time to deliver the books to my home! I am looking forward to use this website again!
My own experience with Campion was very helpful, making a mistake in ordering a double digital workbook for my son, Campion was very understanding and after their checking process was complete i was fully reinbursed.
Save a lot off time
Love that I can just jump
On line at any time and order things saves a lot off time driving around. Very prompt. Every thing we ordered arrived with out a hitch
Excellent helpful staff and easy everything in the one shop at competitive prices shopping
Excellent helpful staff that are pleasant to ring and deal with.
School supply orders are easy to fulfill; everything in the one shop at competitive prices. Last order - last year of high school!
Are you joking!
I work at Pacific Hwy St Leonards, just up the road from Campion, if it wasnt for this fact I would be extremely annoyed as i have had to wait for books that arent in stock or exchange incorrect books sent each and every year, I am totally sick of this process.
Excellent ordering system
Campion offers a very simple but thorough ordering process. It is then followed by prompt and accurate communication when required. I really appreciate the ease of this process at such a busy time of year. It’s great. Thanks Campion
A book purchased in error, went to return book and change it for the correct one only to be told it had to refunded to another card returned again with the correct card to be be told the book had been used and been in a school bag WELL the book was in the condition it arrived in, had never been in a school bag but hey according to Campion staff it has they must bsuch rude and unhelpful staff guess I will use office works next time what a bunch of rude staff and 2 wasted trips to Malaga
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