Unreasonable delivery fees
$18 for shipping on a $240 order is very unreasonable, particularly as free shipping is offered by other bookstores (or a max flat rate of $7.95). I used Campion this time as it was linked to my daughter's school, but will buy elsewhere next time.
Still haven’t received
Did not say it was on back order when I ordered it. Took 5 days to tell me it would actually be a further 3 weeks for it to arrive. If I’d known I would have looked elsewhere. Disappointing!
Little fixes would make it great
Thinking I'd save some money, I opted for picking up the books I ordered for my boys. This since delivery was charged twice despite all books going to the same address. Picking up the books then became quite the exercise. 4 visits was required before all books had been collected. This together with opening hours that are difficult to meet for any working parent meant it was way harder than it would've had to been.
In the frenzy before school start, offer a few days per week with longer hours to make it possible to collect without having to tak...e time off. If I order for my kids, open up for me being able to make one order rather than two and being charged twice for delivery when it is for the same address. The drips and drab collection... 4 times to get all books. Phone waiting time. Well calling at the time of the school start was another issue. The waiting times was longer than my lunch break making it very difficult to get contact with you.
They need some competition
I am yet to have an experience with them that I would consider smooth or even somewhat pleasant. I wouldn't even ask for a "good experience" - satisfactory would even be good. Where is the competition to help them lift their game?
Expensive Delivery/Handling charge
I have kids at two different schools and both schools use Campion for their yearly books orders. Campion's charge of $21.95 for delivery/handling is way to high, it used to be $12. Having have many schools ordering through Campion, they have so much business already, as the majority of parents will just follow the school's instructions and order through Campion, and yet they impose such a high handling charge.
Still waiting for our order.
Products we ordered were listed as in stock. Still waiting for the rest of our order a month later. Would be nice to be kept updated.
I placed an order for two separate books and realised that I had accidentally ordered year 12 books so I went into your system and thought I had cancelled the order and reoorderd but I have been charged and sent both year 11 and 12 books and now I have to arrange to have them sent back,
I ordered one text book on 29 January 2021 and today 13/2 received an email asking me to provide a review. I was led to believe there were plenty of stock available at the Malaga WA outlet but am yet to receive the order some 15 days later. I live in a major regional town in WA which usually takes 3 days at the most for anything to arrive by Australia Post. I have received 3 parcels from the Eastern States all ordered after I made this purchase and delivered within 7 days.
I wish my school chose another supplier for school books
Most of the staff inside the stores are trying to do their best however it's management that clearly need to update their systems and procedures on how they can better serve and process orders.
Long lengthy queues means that customers either stand in a hot warehouse or outside in torrential rain. Then if you try to avoid this by ordering online, you are faced with a website that has no product images?
Digital formats is great but hardcopies are wasted
Presently must have purchased a hardcopy book (new or secondhand) prior to getting a digital copy. Wish we can just buy a digital copy directly and forego having hardcopies at all. Our kids are used to using digital only and the hardcopies remain untouched.
Poor teenagers working there!
I had click and collect organised, turned out to be a very hot day.... I waited 40 minutes, some in the sun...Only two teenagers working the deliveries- they seemed good but I felt sorry for them, no supervisor, pretty tough... thankfully no one was aggro at them but it was far from ideal.
Plenty of room for improvement
They are an inefficient over priced monopoly whose days are surely numbered unless they change. No internet supplier could get away with what they do. Everything is expensive - books, delivery fees and the systems are pretty lousy. The latest problem - an order could not be fulfilled which was the first VCE book to be addressed at school. Was at first told it would be ready in 5-10 business days. Followed up with a bunch of calls and store visits which encouraged me to keep waiting. After a month, I finally received the admission it would not be ready until mid Feb. No apology was given and I was made to jump hoops to get the refund back. Was forced to buy elsewhere which I should have done at the start.
Having 3 boys go through this school I have never paid $830 for year 7 books. Also already having all these books at home x2 and not able to use them because of the codes in books. I wasn’t happy. Maybe you should think about a fee to purchase a code if you already have books at home from previous children.
Happy with the customer service.
Sent wrong product, no-reply email addresses, phone not answering. Disappointing.
There's nothing to complain about till something goes wrong. I ordered a book Unit 1&2 and was sent Unit 3&4. Of course I understand that mistakes happen, so that of itself whilst annoying, can be addressed. We'd just get them to send out the right one and provide instructions on how to return the wrong one we received first, right? Tried to email them, and found every email was a no-reply address. So tried to call their 1300 VIC number 3 times during business hours and it just hung up without being answered. So now we have no way to contact Campion, my son has the wrong book required for his class, and I will have to source it elsewhere.
Slow to deliver. Still awaiting some items
Out of stock on common books. Originally quoted 5 days but more like a month in reality. Bit disappointing really.
Questions & Answers
We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION
Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.
i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box
Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.
How to cancel wrong order?
Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: www.campion.com.au/contact/. If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.
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