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Campion Education

Campion Education

4.0 from 1,361 reviews · View Statistics
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Reviews

  • Product Quality
    2.6 (112)
  • Return Claim MadeYes (11) · No (144)
  • Customer Service
    1.7 (135)
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Nadia
Nadia
  • 9 reviews
  • 5 likes

Poor customer service

published

Absolutely shocking customer service! I have been waiting for weeks for our order to be delivered.
Covid-19 is not an excuse since this organisation consistently delivers late and has done for years.
They are disengaged and know that schools just use them since they have done so for ages.

Just not good enough. Get your act together!

Product Quality
1/5
Customer Service
1/5
Campion Education
Campion E.Campion Education

Hi Nadia, I am very sorry to hear that you haven't had a positive experience with us. I will send you a private message so we can obtain some more details from you and investigate this for you.

mr_shopalot
mr_shopalot
  • 2 reviews

Unreasonable delivery fees

published

$18 for shipping on a $240 order is very unreasonable, particularly as free shipping is offered by other bookstores (or a max flat rate of $7.95). I used Campion this time as it was linked to my daughter's school, but will buy elsewhere next time.

Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Campion Education
Campion E.Campion Education

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0.0
(1,234)

They are not professional at all

published

HI
They sent an item in test mode and even they cant fix it. now refusing to refund or fix the product.
worst service i have seen in years

Product Quality
1/5
Customer Service
1/5
Campion Education
Campion E.Campion Education

Hi MOhd, I am sorry to hear that you haven't enjoyed your experience with us. I have sent you a private message so we can better understand the issue you are experiencing and investigate this for you. Thank you.

I only needed an email code and it took forever to come. Poor customer service

published

Ordered a textbook which didn't send until almost 2 weeks after my purchase. When purchasing a code contacted support where they told me to check my junk email, didn't even look to see if the email was sent. Campions fault not mine or my emails. Poor customer service

Product Quality
4/5
Customer Service
2/5
Campion Education
Campion E.Campion Education
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Still haven’t received

published

Did not say it was on back order when I ordered it. Took 5 days to tell me it would actually be a further 3 weeks for it to arrive. If I’d known I would have looked elsewhere. Disappointing!

Customer Service
2/5
Incentivised Review No
Campion Education
Campion E.Campion Education
  • Verified

Sent incorrect book to daughter

published

My Year 12 daughter ordered a Health and Human development book to help with her VCE studies. She was sent a year 7 Indonesian book. She ended up travelling by train to the Vermont office to get the correct one (at own expense) as Campion told her she would have to send the book back and only once they received it and it was in good condition, would they send the correct one. Also she was told this mistake happens all the time. As her Mum who paid for the book, I was appalled at the lack of service. My daughter opted to travel to Campion to swap the book as she really needed the right one - I think Campion should have sent the correct book at their own expense and supplied a prepaid envelope to return the wrong book.

Product Quality
5/5
Customer Service
1/5
Campion Education
Campion E.Campion Education
Fred
FredGreater Melbourne (Metropolitan), VIC
  • Verified

Little fixes would make it great

published
Product Quality
5/5
Customer Service
3/5
Campion Education
Campion E.Campion Education
Sam
SamSouthwest, VIC

Code issues

published

My son is unable to get the digital code to work. Will be in touch about it shortly as it’s needed for his maths work.

Incentivised Review No
Return Claim MadeNo
Campion Education
Campion E.Campion Education

Hi Sam, I am very sorry that you are experiencing issues accessing your digital code. I will send you a private message so we can investigate this for you. Thank you.

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0.0
(1,234)
Jae
JaeCentral Highlands and Goldfields, VIC

Campion sent the wrong textbook

published

Campion sent the wrong textbook and delayed my homework. I am still waiting for the correct textbook 10 days later. It's very disappointing and frustrating to have paid $90 in advance and have no one take responsibility.

Product Quality
1/5
Customer Service
1/5
Campion Education
Campion E.Campion Education

Hi Jae, I am very sorry you have received the incorrect item. We would like to get in touch so we can rectify this for you, so I will send you a private message to obtain some more details. Thank you.

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They need some competition

published

I am yet to have an experience with them that I would consider smooth or even somewhat pleasant. I wouldn't even ask for a "good experience" - satisfactory would even be good. Where is the competition to help them lift their game?

Product Quality
3/5
Customer Service
2/5
Campion Education
Campion E.Campion Education

Hi SWOS, we are very sorry to hear that you haven't had a good experience with us. If there is any specific feedback you could provide to help us improve our service we would be grateful. Thank you.

Expensive Delivery/Handling charge

published

I have kids at two different schools and both schools use Campion for their yearly books orders. Campion's charge of $21.95 for delivery/handling is way to high, it used to be $12. Having have many schools ordering through Campion, they have so much business already, as the majority of parents will just follow the school's instructions and order through Campion, and yet they impose such a high handling charge.

Incentivised Review No
Return Claim MadeNo
Campion Education
Campion E.Campion Education

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0.0
(1,234)
KTSE
KTSEPerth, WA

Every single year

published

Long queues, staff under pressure, no where to sit while waiting for your order and then no toilets even after you have been waiting close to 2 hours. Why not click and collect? Order at home online and then collect? Also had 2 items on back order but surprisingly they were available on the Monday following the Friday (4pm) I placed the order? Also a digital screen with the order number displayed would be helpful as you can’t always hear the staff member calling the number.

Product Quality
4/5
Customer Service
1/5
Campion Education
Campion E.Campion Education
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Fiona
Fiona
  • 2 reviews
  • 1 like

E-book reorder very slow to process

published

Just had to purchase new e-book and hard books as part of a subject change. The books were dispatched very quickly. However the ebook was incredibly slow and we still do not have code after 3days. You would think that the e-book could be done within a day of ordering- why is it taking so long? I fully understand why the hard copy would take 5days with postage but not the e-books.
Campion really needs to address this issue- my daughter is in yr 11 and needs the text books ASAP
Regards Fiona

Incentivised Review No
Campion Education
Campion E.Campion Education
Nuri
NuriGreater Melbourne (Inner), VIC

So horrible rip off

published

So horrible. The stationary worth no more than $70 but they charged $196. Bad customer service. Not friendly at all

Incentivised Review No
Return Claim MadeYes
Campion Education
Campion E.Campion Education
Helen R.
Helen R.Western Australia

Still waiting for our order.

published

Products we ordered were listed as in stock. Still waiting for the rest of our order a month later. Would be nice to be kept updated.

Incentivised Review No
Campion Education
Campion E.Campion Education

Hi Helen R, I am sorry to hear you are waiting on some items from your order. I will send you a private message so we can obtain more details and look at resolving this for you quickly. Thank you.

Page 1 of 10

Questions & Answers

Luis F.
Luis F.asked

We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION

1 answer
Campion Education
Campion E.Campion Education

Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.

AMAL.A
AMAL.Aasked

i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box

1 answer
Campion Education
Campion E.Campion Education

Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.

r S.
r S.asked

How to cancel wrong order?

1 answer
Campion Education
Campion E.Campion Education

Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: www.campion.com.au/contact/. If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.

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