Reviewer Photos & Videos
Poor customer service
Absolutely shocking customer service! I have been waiting for weeks for our order to be delivered.
Covid-19 is not an excuse since this organisation consistently delivers late and has done for years.
They are disengaged and know that schools just use them since they have done so for ages.
Just not good enough. Get your act together!
Unreasonable delivery fees
$18 for shipping on a $240 order is very unreasonable, particularly as free shipping is offered by other bookstores (or a max flat rate of $7.95). I used Campion this time as it was linked to my daughter's school, but will buy elsewhere next time.
They are not professional at all
They sent an item in test mode and even they cant fix it. now refusing to refund or fix the product.
worst service i have seen in years
I only needed an email code and it took forever to come. Poor customer service
Ordered a textbook which didn't send until almost 2 weeks after my purchase. When purchasing a code contacted support where they told me to check my junk email, didn't even look to see if the email was sent. Campions fault not mine or my emails. Poor customer service
Still haven’t received
Did not say it was on back order when I ordered it. Took 5 days to tell me it would actually be a further 3 weeks for it to arrive. If I’d known I would have looked elsewhere. Disappointing!
Sent incorrect book to daughter
My Year 12 daughter ordered a Health and Human development book to help with her VCE studies. She was sent a year 7 Indonesian book. She ended up travelling by train to the Vermont office to get the correct one (at own expense) as Campion told her she would have to send the book back and only once they received it and it was in good condition, would they send the correct one. Also she was told this mistake happens all the time. As her Mum who paid for the book, I was appalled at the lack of service. My daughter opted to travel to Campion to swap the book as she really needed the right one - I think Campion should have sent the correct book at their own expense and supplied a prepaid envelope to return the wrong book.
Little fixes would make it great
Thinking I'd save some money, I opted for picking up the books I ordered for my boys. This since delivery was charged twice despite all books going to the same address. Picking up the books then became quite the exercise. 4 visits was required before all books had been collected. This together with opening hours that are difficult to meet for any working parent meant it was way harder than it would've had to been.
In the frenzy before school start, offer a few days per week with longer hours to make it possible to collect without having to tak...e time off. If I order for my kids, open up for me being able to make one order rather than two and being charged twice for delivery when it is for the same address. The drips and drab collection... 4 times to get all books. Phone waiting time. Well calling at the time of the school start was another issue. The waiting times was longer than my lunch break making it very difficult to get contact with you.
My son is unable to get the digital code to work. Will be in touch about it shortly as it’s needed for his maths work.
Campion sent the wrong textbook
Campion sent the wrong textbook and delayed my homework. I am still waiting for the correct textbook 10 days later. It's very disappointing and frustrating to have paid $90 in advance and have no one take responsibility.
They need some competition
I am yet to have an experience with them that I would consider smooth or even somewhat pleasant. I wouldn't even ask for a "good experience" - satisfactory would even be good. Where is the competition to help them lift their game?
Expensive Delivery/Handling charge
I have kids at two different schools and both schools use Campion for their yearly books orders. Campion's charge of $21.95 for delivery/handling is way to high, it used to be $12. Having have many schools ordering through Campion, they have so much business already, as the majority of parents will just follow the school's instructions and order through Campion, and yet they impose such a high handling charge.
Every single year
Long queues, staff under pressure, no where to sit while waiting for your order and then no toilets even after you have been waiting close to 2 hours. Why not click and collect? Order at home online and then collect? Also had 2 items on back order but surprisingly they were available on the Monday following the Friday (4pm) I placed the order? Also a digital screen with the order number displayed would be helpful as you can’t always hear the staff member calling the number.
E-book reorder very slow to process
Just had to purchase new e-book and hard books as part of a subject change. The books were dispatched very quickly. However the ebook was incredibly slow and we still do not have code after 3days. You would think that the e-book could be done within a day of ordering- why is it taking so long? I fully understand why the hard copy would take 5days with postage but not the e-books.
Campion really needs to address this issue- my daughter is in yr 11 and needs the text books ASAP
So horrible rip off
So horrible. The stationary worth no more than $70 but they charged $196. Bad customer service. Not friendly at all
Still waiting for our order.
Products we ordered were listed as in stock. Still waiting for the rest of our order a month later. Would be nice to be kept updated.
Questions & Answers
We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION
Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.
i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box
Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.
How to cancel wrong order?
Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: www.campion.com.au/contact/. If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.
Get an answer from our members and Campion Education representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.