Reviewer Photos & Videos
Slow deliveries, confusing system
While i do commend the ebook services that this company provides, I have waited around a month for my order to come and this is not only during Covid-19 but a consistent problem I have experienced when ordering through Campion. I understand that this may be out of their control but as a student in year 12 it does cause a delay in my education. I have also had past problems when ordering online, accidentally ordering the same book twice due to confusion in labelling (the textbook was labelled the same as the skills book on their platform, which also appeared twice).
Unreasonable delivery fees
$18 for shipping on a $240 order is very unreasonable, particularly as free shipping is offered by other bookstores (or a max flat rate of $7.95). I used Campion this time as it was linked to my daughter's school, but will buy elsewhere next time.
delayed delivery and no digital copy
Hi, please don't use Australia Post during a pandemic when you're deliverying within the same state (Victoria). Took too long in amongst the pressure of studying yr12. Also, if we had digital copies, we would have accessed much quicker.
In quarantine due to be a close contact. So had no choice but to use delivery. One small paperback, notebook and some pens = $21.95. Pretty outrageous
Still haven’t received
Did not say it was on back order when I ordered it. Took 5 days to tell me it would actually be a further 3 weeks for it to arrive. If I’d known I would have looked elsewhere. Disappointing!
Supporting local businesses
The ordering system was easy and my order came through in the stated time. It would be better if I could get to my local store on a Saturday morning and even better if i could call the store direct rather than waiting on a general hotline. Other than not being able to my store when I needed it i would recommend this service.
Little fixes would make it great
Thinking I'd save some money, I opted for picking up the books I ordered for my boys. This since delivery was charged twice despite all books going to the same address. Picking up the books then became quite the exercise. 4 visits was required before all books had been collected. This together with opening hours that are difficult to meet for any working parent meant it was way harder than it would've had to been.
In the frenzy before school start, offer a few days per week with longer hours to make it possible to collect without having to tak...e time off. If I order for my kids, open up for me being able to make one order rather than two and being charged twice for delivery when it is for the same address. The drips and drab collection... 4 times to get all books. Phone waiting time. Well calling at the time of the school start was another issue. The waiting times was longer than my lunch break making it very difficult to get contact with you.
They need some competition
I am yet to have an experience with them that I would consider smooth or even somewhat pleasant. I wouldn't even ask for a "good experience" - satisfactory would even be good. Where is the competition to help them lift their game?
Expensive Delivery/Handling charge
I have kids at two different schools and both schools use Campion for their yearly books orders. Campion's charge of $21.95 for delivery/handling is way to high, it used to be $12. Having have many schools ordering through Campion, they have so much business already, as the majority of parents will just follow the school's instructions and order through Campion, and yet they impose such a high handling charge.
Here we go again
Not enough staff, too many queues, ended up arranging expensive postage for a 2km delivery.
Not good service and postage took a week!!
Quick service but no Click & Collect
Books were delivered in a timely manner. Would have preffered Click and Collect but wasn't an option. I live in the area and would have been much easier and quicker to click and collect.
Still waiting for our order.
Products we ordered were listed as in stock. Still waiting for the rest of our order a month later. Would be nice to be kept updated.
I placed an order for two separate books and realised that I had accidentally ordered year 12 books so I went into your system and thought I had cancelled the order and reoorderd but I have been charged and sent both year 11 and 12 books and now I have to arrange to have them sent back,
Disappointing communication re Online order
I ordered a digital access code for my daughter online. My payment went through with automatic email receipt received. However no access code was sent. After 5 days i rang Campion (after following online FAQ directions) to be told that it was on back order. No apology or explanation. Very disappointed that we were not advised immediately on checkout. Surely not that hard to do.
Great but can be improved
It would be great if Campion Perth would have the 'order and collect' option with or without Covid as it would be more efficient.
Questions & Answers
We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION
Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.
i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box
Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.
How to cancel wrong order?
Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: www.campion.com.au/contact/. If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.
Get an answer from our members and Campion Education representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.