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Delivery is a rip off!
I have to purchase my son's school items and most of them are online texts yet the delivery charges are ridiculous! If I didn't have to use them I wouldn't.
2. There should be an option for click and collect. Expecting parents to pay $15.95 for postage is ridiculous when books are already expensive. I had to pay this cost x 2 orders.
2. Officeworks offers much more competitive prices on stationary.
Delivery fee is a joke
I found delivery fee is a joke! Ordered for my 2 kids at the same time to be delivered to the same address. I was charged $15 delivery fee for each order. Maybe you should consider combined postage fee or even click and collect as one of your shops is just walking distance from my house.
No pick up option!
I placed online orders for my two secondary school students:
1. There was no option to pick up from the warehouse so I had no choice but to pay an additional $9.00 for postage for each order
2. My year 10 child is also studying a year 11 subject. This extra book had to be placed as a separate order incurring additional postage!! Very unfair and expensive just to order one additional book for the same child!!
Please look at improving ordering options for children studying across year levels.
Please provide a pick up option - delivery is so expensive!
Convenient but expensive
Campion provides convenience of being a one stop shop to get all the school supplies but their prices are not competitive and postage is exorbitant. For school/educational purpose, especially a captive audience, surely a better price can be offered. Delivery also takes at least 2 weeks to arrive. Prefer not to shop from them if there are other options.
Can’t combine postage for multiple children
The process of ordering using the school code is easy, but orders for 2022 had to be submitted the day after school finished for 2021 to avoid a “late fee”. It’s not possible to combine orders for 3 children so 3 late fees if I ordered even 1 item from each list. I ended up only ordering my eldest child’s text books. I was able to easily get everything else from other providers, and they have already delivered, but the Campion order has not yet arrived.
To give you two weeks after school ending to order and pay or pay a late delivery fee (after placing and paying for the order still within the same year) is gouging and especially when to go anywhere else is made difficult.
They are fast and accurate but their shipping is expensive
I think there should be an option to combine kids orders.. paying THREE Lots of shipping for my kids orders is not only ridiculously expensive, it’s a waste
not great for families with more than one child
ordering is quite difficult for more than 1 year level/ child and al lso no option to combine post cost
User friendly but not the cheapest
Campion is convenient and easy to use with its connection to my children's high school booklists. I like the flexibility of selecting and deselecting items on the list as I often find cheaper options elsewhere.
I have two children in different schools and would have liked to pay for delivery just ONCE to our home address, instead of twice to the same address. Can you make this an option?
unfortunately do not allow covid safe, non contact delivery.
for some strange reason, while using australia post campion books in their shipping do not allow anything bar needing a signature in delivery. no option of covid safe non contact delivery
Horrible experience for my VCE student
Ordered books in November, understand COVID means delays however why are Year 12/VCE students supplies prioritised? My son is going to be well behind with SAC'S on their first week of school with no books until possibly the 25th Jan??? Absolutely horrible service, you'd think digital codes might be emailed in this day and age at least except we just get a standard response blaming COVID. Well VCE results don't take into account poor service. I will be informing our school they need to consider a more reliable supplier and anyone who need advic...e. I now have been told I need to add to COVID stress and come into a store to pay for my books we need all over again and then stand in the line again once I receive my original order for a refund of these late delivered books. This causes more work and increases everyones COVID risk completely. Seriously my local store in Mount Waverley is closed until March so of course you want all customers to bring COVID together and line up at your limited available stores‽???? PLEASE ANY FUTURE VCE Families please be aware of this major issue, report issues to school so they can give feedback on behalf of our community and walk their business to someone who actually wants it and is more competent
Campion Education book availability
They advertise books on their booklist, and on email and on their website, but then say they arent in stiock AFTER you have paid for them and that they can't deliver them until next year at some stage to the school. I would have purchased from somewhere else.... my daughter wanted to get a head start on study and these are study guides. Everything she has ordered this year, is to arrive at a later date. Is that really good enough?
Better than average
It was supposed to have free delivery yet we’re charged on our second order. We were forced to make a second order as our daughter is in year 11 but doing a year 12 subject.
Campion not good enough!
I have 2 children, hence 2 booklists, and I was charged the admin fee of $15.95 twice. Campion does not waive the admin fee, if I decide to pick-up the books in person. In addition, there is no option of transferring the eBooks of my older to my younger child. Daytime robbery from Campion when all families are doing tough right now. ZERO star from me.
Questions & Answers
We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION
Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.
i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box
Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.
How to cancel wrong order?
Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: www.campion.com.au/contact/. If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.
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