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Campion sent the wrong textbook
Campion sent the wrong textbook and delayed my homework. I am still waiting for the correct textbook 10 days later. It's very disappointing and frustrating to have paid $90 in advance and have no one take responsibility.
They need some competition
I am yet to have an experience with them that I would consider smooth or even somewhat pleasant. I wouldn't even ask for a "good experience" - satisfactory would even be good. Where is the competition to help them lift their game?
Expensive Delivery/Handling charge
I have kids at two different schools and both schools use Campion for their yearly books orders. Campion's charge of $21.95 for delivery/handling is way to high, it used to be $12. Having have many schools ordering through Campion, they have so much business already, as the majority of parents will just follow the school's instructions and order through Campion, and yet they impose such a high handling charge.
Every single year
Long queues, staff under pressure, no where to sit while waiting for your order and then no toilets even after you have been waiting close to 2 hours. Why not click and collect? Order at home online and then collect? Also had 2 items on back order but surprisingly they were available on the Monday following the Friday (4pm) I placed the order? Also a digital screen with the order number displayed would be helpful as you can’t always hear the staff member calling the number.
Here we go again
Not enough staff, too many queues, ended up arranging expensive postage for a 2km delivery.
Not good service and postage took a week!!
Quick service but no Click & Collect
Books were delivered in a timely manner. Would have preffered Click and Collect but wasn't an option. I live in the area and would have been much easier and quicker to click and collect.
Terrible system for online order or store pick up
I have 3 kids and I am forced to go there for school. They charge for individual student and individual grade list for store pickup or online order, though all order comes to one address or one parent picking up orders for 3 kids. I ended up paying for 4 orders as my oldest needed some VCE subject books which is not listed under their grade booklist. They charged me shipping cost for an online book code! I was scared to enter their shop after seeing the queue, so thought it's better if I order online and do pickup. Due to covid they don't allow...parents to browse through book and stationary. So you pay and someone picks up for you in store. And if you choose to order online and store pickup - they charge you handling charge as someone still need to pick your stuff and make it available for you. And for that store pickup I had to go 3 times to collect all the items. And whenever I ask "is there anything else left for these orders?" the answer is - "We don't know, you check your order list and if anything is missing, just wait for email." - so helpful. I simply hate the company.
Slow and inefficient
We only enrolled at school in January, so could not use the pre-order option. Ordering online does not give you any idea if there is stock available, so in order to try and get the books on time was to stand in queue for a long time, only to find out there is no stock anyway. Could have saved myself all that effort and time if only the online ordering system works properly.
Disappointing communication re Online order
I ordered a digital access code for my daughter online. My payment went through with automatic email receipt received. However no access code was sent. After 5 days i rang Campion (after following online FAQ directions) to be told that it was on back order. No apology or explanation. Very disappointed that we were not advised immediately on checkout. Surely not that hard to do.
Has school resources in one spot
The only plus is it has all school resources in one spot. But the customer service is really slow and resources that are meant to be online should be given access instant upon payment not after 3 weeks (it negates the entire point of being online).
Ordered books 10 days ago still haven’t received
Ordered books 10 days ago still not received no follow up
Need better transport options
You pay for the service you should get it
There has been a delay if it doesn’t arrive we need to follow up - next step it’s been lost - if I had a choice I would purchase somewhere else
I ordered one text book on 29 January 2021 and today 13/2 received an email asking me to provide a review. I was led to believe there were plenty of stock available at the Malaga WA outlet but am yet to receive the order some 15 days later. I live in a major regional town in WA which usually takes 3 days at the most for anything to arrive by Australia Post. I have received 3 parcels from the Eastern States all ordered after I made this purchase and delivered within 7 days.
Campion service is terrible
I have 2 children at 2 different schools and Campion wont combine their orders so I have had to travel to 2 different stores quite far from each other to collect. In addition they contacted me about each different item separately and I needed to pick them up within 7 days; consequently I made multiple trips to each store. I could have had them delivered but their postage is exorbitant. They also charge an administration fee to even handle your order.... who else does that? I think Campion provide a lazy service due to having had a monopoly for too long.
I wish my school chose another supplier for school books
Most of the staff inside the stores are trying to do their best however it's management that clearly need to update their systems and procedures on how they can better serve and process orders.
Long lengthy queues means that customers either stand in a hot warehouse or outside in torrential rain. Then if you try to avoid this by ordering online, you are faced with a website that has no product images?
Ive always had to wait forever in line and waiting for books at campion. Books on back order took 2 months to come. I couldny get all books at once. There was one time and could only buy one book that was available. They need a really good system they dont at all. They need to open longer hours to accommodate full time working parents.
School text book damaged
Purchased text book for my daughter. Purchase and delivery quick but unfortunately when the book was received it was damaged and wasn’t in new condition. Package was not damaged so this was damaged before it was posted. Not happy considering the price of the book.
Service this year even worse than usual.
We are forced to use this company by our school and I can’t stress enough how disappointed I was with the service and general indifference to the needs of their customers. After standing in a long line for what seemed like forever (they only have one or two middle school aged kids running around picking orders) I was told that a book was not in stock and needed to be ordered. No problem, but when the book finally arrived and I asked them to post it since I was away at the time, the circus began. In the end I had to cancel the existing order, ge...t a refund and place a new order for the same book which they then shipped to me. Inflexible, rude and lazy staff at the Rooks Rd. store couldn’t be bothered providing good customer service because of the monopoly they seem to enjoy with the schools. Get some STAFF and pay them a decent wage to speed up the picking process instead of using your kids or whoever they are. They don’t seem to care how long people need to stand in line for. I would never use or recommend these people unless you are forced to.
Great service, very expensive
The service was very good - I ordered online and the books were delivered within the week. The main downside is that the textbooks are exceptionally expensive, and I don't like that there are limited ways to find them elsewhere.
ridiculously overpriced for the products you actually receive, and the fact you are forced to buy from them for essential items for high schools is also a joke
Would rate ZERO if I could.
Took my money 2mths in advance. No book delivered but gave entire shipment to ppl YET TO PAY. EVIL organisation.
Expensive, lacking payment options
I was quite overwhelmed with just how expensive listings were. Specially text books.
And lack of different payment options. 5 text books cost me $400. Most businesses now offer afterpay, it greatly helps those who are on single or low incomes but still want their children to have the best education possible.
Digital formats is great but hardcopies are wasted
Presently must have purchased a hardcopy book (new or secondhand) prior to getting a digital copy. Wish we can just buy a digital copy directly and forego having hardcopies at all. Our kids are used to using digital only and the hardcopies remain untouched.
Poor teenagers working there!
I had click and collect organised, turned out to be a very hot day.... I waited 40 minutes, some in the sun...Only two teenagers working the deliveries- they seemed good but I felt sorry for them, no supervisor, pretty tough... thankfully no one was aggro at them but it was far from ideal.
Don't use click and collect!
I have ordered with campion a few times and been satisfied, but the click and collect option is horrible. You have to queue up, show the email, then they write down the order number in a bit of paper and give it to the people in the back. Then you sit and wait and wait and wait for someone to bring it out. Apparently they "have a lot" and "it's difficult to find them". Surely they can organise this better, especially during covid. The most important items turned out not to be in stock and there was no option to collect it all together. I'm hoping to cancel these items and get them elsewhere, but they said to wait 3-5 days for an email response.
Unsure of delivery
I haven't received any communication about expected delivery of my order. What is the expected timeframe please? Awaiting feedback and communication. Otherwise very pleased with service and product availability.
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