1 photo
Campion Education

Campion Education (page 4 of 10)

3.9 from 1,566 reviews · View Statistics
See the Best Book Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Campion Education

Reviews

  • Product Quality
    3.2 (188)
  • Return Claim MadeYes · No (289)
  • Customer Service
    2.3 (211)
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Jae
JaeCentral Highlands and Goldfields, VIC

Campion sent the wrong textbook

published

Campion sent the wrong textbook and delayed my homework. I am still waiting for the correct textbook 10 days later. It's very disappointing and frustrating to have paid $90 in advance and have no one take responsibility.

Campion Education
Campion E.Campion EducationSend a private message

Hi Jae, I am very sorry you have received the incorrect item. We would like to get in touch so we can rectify this for you, so I will send you a private message to obtain some more details. Thank you.

Similar opinion? Write a review on ProductReview.com.au!

They need some competition

published

I am yet to have an experience with them that I would consider smooth or even somewhat pleasant. I wouldn't even ask for a "good experience" - satisfactory would even be good. Where is the competition to help them lift their game?

Campion Education
Campion E.Campion EducationSend a private message

Hi SWOS, we are very sorry to hear that you haven't had a good experience with us. If there is any specific feedback you could provide to help us improve our service we would be grateful. Thank you.

Similar opinion? Write a review on ProductReview.com.au!

Expensive Delivery/Handling charge

published

I have kids at two different schools and both schools use Campion for their yearly books orders. Campion's charge of $21.95 for delivery/handling is way to high, it used to be $12. Having have many schools ordering through Campion, they have so much business already, as the majority of parents will just follow the school's instructions and order through Campion, and yet they impose such a high handling charge.

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!
KTSE
KTSEPerth, WA

Every single year

published

Long queues, staff under pressure, no where to sit while waiting for your order and then no toilets even after you have been waiting close to 2 hours. Why not click and collect? Order at home online and then collect? Also had 2 items on back order but surprisingly they were available on the Monday following the Friday (4pm) I placed the order? Also a digital screen with the order number displayed would be helpful as you can’t always hear the staff member calling the number.

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Book Shops

Find out how Campion Education compares to other Book Shops

Know better, choose better.

Compare all
Joanna D.
Joanna D.Perth, WA

Here we go again

published

Not enough staff, too many queues, ended up arranging expensive postage for a 2km delivery.
Not good service and postage took a week!!

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Quick service but no Click & Collect

published

Books were delivered in a timely manner. Would have preffered Click and Collect but wasn't an option. I live in the area and would have been much easier and quicker to click and collect.

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!
KaiserChowdhury
KaiserChowdhury
  • 4 reviews
  • 2 likes

Terrible system for online order or store pick up

published
Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Christiaan P.
Christiaan P.Perth, WA

Slow and inefficient

published

We only enrolled at school in January, so could not use the pre-order option. Ordering online does not give you any idea if there is stock available, so in order to try and get the books on time was to stand in queue for a long time, only to find out there is no stock anyway. Could have saved myself all that effort and time if only the online ordering system works properly.

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Karina
KarinaMelbourne
  • 5 reviews
  • 2 likes

Disappointing communication re Online order

published

I ordered a digital access code for my daughter online. My payment went through with automatic email receipt received. However no access code was sent. After 5 days i rang Campion (after following online FAQ directions) to be told that it was on back order. No apology or explanation. Very disappointed that we were not advised immediately on checkout. Surely not that hard to do.

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Book Shops

Find out how Campion Education compares to other Book Shops

Know better, choose better.

Compare all
JaiP
JaiPGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Has school resources in one spot

published

The only plus is it has all school resources in one spot. But the customer service is really slow and resources that are meant to be online should be given access instant upon payment not after 3 weeks (it negates the entire point of being online).

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Ordered books 10 days ago still haven’t received

published

Ordered books 10 days ago still not received no follow up
Need better transport options
You pay for the service you should get it
There has been a delay if it doesn’t arrive we need to follow up - next step it’s been lost - if I had a choice I would purchase somewhere else

Campion Education
Campion E.Campion EducationSend a private message

Hi Lisa, I am very sorry to hear you are still waiting for your order. So we can look into this for you, I will send you a private message to obtain a few more details. Thank you.

Similar opinion? Write a review on ProductReview.com.au!
Lesley D.
Lesley D.Goldfields, WA

Still waiting!

published

I ordered one text book on 29 January 2021 and today 13/2 received an email asking me to provide a review. I was led to believe there were plenty of stock available at the Malaga WA outlet but am yet to receive the order some 15 days later. I live in a major regional town in WA which usually takes 3 days at the most for anything to arrive by Australia Post. I have received 3 parcels from the Eastern States all ordered after I made this purchase and delivered within 7 days.

Campion Education
Campion E.Campion EducationSend a private message

Hi Lesley D, I am very sorry to hear that you are still waiting for your order to arrive. I will send you a private message to obtain a few more details so we can provide you an update on your order. Thank you.

Similar opinion? Write a review on ProductReview.com.au!
Book Shops

Find out how Campion Education compares to other Book Shops

Know better, choose better.

Compare all

Campion service is terrible

published

I have 2 children at 2 different schools and Campion wont combine their orders so I have had to travel to 2 different stores quite far from each other to collect. In addition they contacted me about each different item separately and I needed to pick them up within 7 days; consequently I made multiple trips to each store. I could have had them delivered but their postage is exorbitant. They also charge an administration fee to even handle your order.... who else does that? I think Campion provide a lazy service due to having had a monopoly for too long.

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!
F.Moore
F.MooreGreater Melbourne (Metropolitan), VIC
  • 2 reviews

I wish my school chose another supplier for school books

published

Most of the staff inside the stores are trying to do their best however it's management that clearly need to update their systems and procedures on how they can better serve and process orders.
Long lengthy queues means that customers either stand in a hot warehouse or outside in torrential rain. Then if you try to avoid this by ordering online, you are faced with a website that has no product images?

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Terrible service

published

Ive always had to wait forever in line and waiting for books at campion. Books on back order took 2 months to come. I couldny get all books at once. There was one time and could only buy one book that was available. They need a really good system they dont at all. They need to open longer hours to accommodate full time working parents.

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Kerri
KerriVictoria
  • 3 reviews

School text book damaged

published

Purchased text book for my daughter. Purchase and delivery quick but unfortunately when the book was received it was damaged and wasn’t in new condition. Package was not damaged so this was damaged before it was posted. Not happy considering the price of the book.

  • Thumbnail
Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Service this year even worse than usual.

published
Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Carla
CarlaGreater Melbourne (Inner), VIC

Great service, very expensive

published

The service was very good - I ordered online and the books were delivered within the week. The main downside is that the textbooks are exceptionally expensive, and I don't like that there are limited ways to find them elsewhere.

Campion Education
Campion E.Campion EducationSend a private message
Carla
Carla
Campion Education
Campion E.Campion EducationSend a private message

Thanks Carla, I'm glad you were happy with the delivery service and it saved you time. We are always looking for ways that we can improve our service into the future and your feedback will be taken onboard. Thanks again.

Similar opinion? Write a review on ProductReview.com.au!

terrible

published

ridiculously overpriced for the products you actually receive, and the fact you are forced to buy from them for essential items for high schools is also a joke

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!
kelly.clifton
kelly.cliftonPerth, WA
  • 3 reviews

Would rate ZERO if I could.

published

Took my money 2mths in advance. No book delivered but gave entire shipment to ppl YET TO PAY. EVIL organisation.

Campion Education
Campion E.Campion EducationSend a private message

Hi kelly.clifton, I am very sorry to hear your delivery is yet to arrive. I will send you a private message to obtain a few more details and we can investigate this for you. Thank you.

Similar opinion? Write a review on ProductReview.com.au!
Krystal
KrystalNortheast, VIC

Expensive, lacking payment options

published

I was quite overwhelmed with just how expensive listings were. Specially text books.
And lack of different payment options. 5 text books cost me $400. Most businesses now offer afterpay, it greatly helps those who are on single or low incomes but still want their children to have the best education possible.

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Digital formats is great but hardcopies are wasted

published

Presently must have purchased a hardcopy book (new or secondhand) prior to getting a digital copy. Wish we can just buy a digital copy directly and forego having hardcopies at all. Our kids are used to using digital only and the hardcopies remain untouched.

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Julie N.
Julie N.Greater Melbourne (Outer), VIC
  • 2 reviews

Poor teenagers working there!

published

I had click and collect organised, turned out to be a very hot day.... I waited 40 minutes, some in the sun...Only two teenagers working the deliveries- they seemed good but I felt sorry for them, no supervisor, pretty tough... thankfully no one was aggro at them but it was far from ideal.

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Mrs N
Mrs NGreater Melbourne (Inner), VIC

Don't use click and collect!

published

I have ordered with campion a few times and been satisfied, but the click and collect option is horrible. You have to queue up, show the email, then they write down the order number in a bit of paper and give it to the people in the back. Then you sit and wait and wait and wait for someone to bring it out. Apparently they "have a lot" and "it's difficult to find them". Surely they can organise this better, especially during covid. The most important items turned out not to be in stock and there was no option to collect it all together. I'm hoping to cancel these items and get them elsewhere, but they said to wait 3-5 days for an email response.

Campion Education
Campion E.Campion EducationSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Kylie46
Kylie46Greater Melbourne (Metropolitan), VIC

Unsure of delivery

published

I haven't received any communication about expected delivery of my order. What is the expected timeframe please? Awaiting feedback and communication. Otherwise very pleased with service and product availability.

Campion Education
Campion E.Campion EducationSend a private message

Hi Kylie46, thank you for your question. You should have received an email with tracking details for your order. I will send you a private message to obtain a few more details so we can investigate this for you. Thank you.

Similar opinion? Write a review on ProductReview.com.au!
Page 4 of 10

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.